Customer: Oh, okay.
Agent (Rose Morrissey): Hi, okay.
Customer: Where are you going, that you're going to be away and on vacation or whatever.
Agent (Rose Morrissey): I'm doing a top river cruise from Leon to provide.
Customer: Leon to prove. Okay.
Agent (Rose Morrissey): Yeah, from Paris and then get a pars the name we take the bullet train from Paris to and then the all that wine country down there. Yeah, yes.
Customer: Yes.
Customer: Yeah, you could have to let me know about that cause I was looking at that just the other day. Okay.
Agent (Rose Morrissey): Yeah, yeah, yeah, yeah. So but but yeah, that's what I am doing and and I said, oh, yes, I can't wait, have all that good French wide. Yeah.
Customer: Oh, of course, of course. Well, that won't be good. Alright and it's yeah, what do you have?
Agent (Rose Morrissey): Okay, so this is what I've got for you.
Agent (Rose Morrissey): The date that you requested for the twelve northbound is on wait list. I'd put you on wait list for category 5656. Or seven. Then I have you confirmed northbound on the 17th of April, category seven room 324. But we're not able to get the pre night because those nights are blocked off already but we can do a post night.
Customer: Okay.
Customer: Okay.
Customer: Now, is it an wait a minute? It's April. What? Oh, it's beyond.
Agent (Rose Morrissey): 1717.
Customer: 7417.
Agent (Rose Morrissey): Yeah, 417. I so, but okay. I also confirmed you on the 12th of April, but it's a south bown. On Ms. grace, but the category is a lost cabin category three.
Customer: The hell is a low god, no.
Agent (Rose Morrissey): Have you ever been on a lost cabin? It's really cool. So. Okay. So you walk in, of course your bed is there and then you take 34 steps up on the lost and there's a table and two chairs you can sit out there and you know, have your coffee, your breakfast, whatever, and you can open the window.
Customer: No, I don't know what.
Customer: Yeah.
Customer: Oh.
Agent (Rose Morrissey): And it's a, it's a Florida ceiling window.
Customer: Oh.
Agent (Rose Morrissey): Yeah.
Customer: Really. Okay. I, I'm, I've never seen one of those course. You know the last one I was on treasures had. What do, I wanna say they didn't have, that's a different ship cause they didn't have any lost cabins.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): No, no, not the treasure. This is a miss grace, which is a newer shep and they have the loft cabin.
Customer: Really.
Agent (Rose Morrissey): Yeah, I tried to get that but it's always full.
Customer: And, and, is it less expensive, more expensive or what?
Agent (Rose Morrissey): Less, it's less expensive look at that, yeah, less.
Customer: Less, yeah, because you got to walk up and down.
Agent (Rose Morrissey): Well, you're gonna be on deck one you know the first entry deck.
Customer: Oh, so the, so the bedroom is down with the small Windows and then you go up.
Agent (Rose Morrissey): And you go up the lost. Let me see if I can get you a.
Customer: That's weird.
Agent (Rose Morrissey): Yeah, but it's really cool. Let me see.
Customer: Well, I was looking at my Emer staff, our spirit and treasures. Okay. Oh, there's grace. Okay.
Customer: Oh, I think I see it.
Agent (Rose Morrissey): You see it?
Customer: Yeah, it's, it looks like you're sleeping down below but then you go up.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Yeah, you claim that.
Customer: Oh.
Customer: Interesting.
Agent (Rose Morrissey): But it's interesting, but, but I have you.
Customer: My god, you got me everywhere.
Agent (Rose Morrissey): That is, that's it. That I got you. I grabbed anything I could.
Customer: Okay.
Agent (Rose Morrissey): I've got you confirm on the southbound on the twelfth but it's on the on category three which is the lost. I got you that's lost but I got you confirmed on the north bound on the 17th of April category seven Cavin 324.
Customer: Oh, oh, that's the lost. Okay.
Customer: Yeah.
Customer: Yeah, that's the, that's the biggest one there. Yeah.
Agent (Rose Morrissey): Mm-hmm yeah, they don't, they don't have anything for five six and seven. Yeah, mm-hmm.
Customer: Five or six?
Customer: And which what ship is it on the? Oh, wait a minute you're talking about. Oh, god, I'm confused.
Agent (Rose Morrissey): And the go to the seventeenth uh-huh.
Customer: Seventeenth. Okay, but the twelfth you can get me going the opposite direction on a different ship.
Agent (Rose Morrissey): Yeah, on the grace, but category three that's the lost.
Customer: On grace.
Customer: Yeah, okay. Or seventeen going northbound.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): On the seventeenth you go north Bon on, on, on a category seven which is 324.
Customer: Okay.
Customer: Okay. Okay. And I guess I can look that ship up or something, whatever and so the twelfth I'm just wait, listed, huh.
Agent (Rose Morrissey): Your wait listed for the north on.
Customer: On the twelfth, okay, was it, was it just, I mean, I wonder why it's wait listed because you know, it's one of the Sam things. Would, can you go online and if you say you want one room for two people and it's available, limited, but available. And then if you GO1 room for one person, it's not available.
Agent (Rose Morrissey): Yes, yeah.
Agent (Rose Morrissey): Let's see. Well, this is to the time, this one. Yeah.
Customer: I know that's the reason I'm interested in that date.
Agent (Rose Morrissey): You haven't done the Li, time yet? Oh, my gosh.
Customer: No, I haven't. So, you know, I'm, I mean, just kinda spurred me because I met with my financial guy the other day and he said, Mary, he said, you're 75.3 so seventy five and three, seventy five years, three months, you said you need to start spending some money.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): And she goes good well, I got to call rose.
Customer: No, I came home. I got all of my catalogs out, I looked at them to see what I can do and then I decided that this one I would like to do on the twelfth I can go see the two lips. And then I think I can go from Amsterdam when I finish an Amsterdam to fly down and need to do that one, you're just getting ready to do or do something more and pays or whatever to connect.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): Oh, yeah, yeah, go to Paris. Yes, and do the Leon. You haven't done Leon to prove either?
Customer: So you know I'm.
Customer: No, I haven't see so, that's why I thought, okay, step one you want the twelfth, April 12th on treasures going northbound so that you will end up in Amsterdam. And from Amsterdam you can get just about anywhere else and so, I'm looking at all these other trips in thinking don't bother with that. You got to get on this April 12th trip first.
Agent (Rose Morrissey): Oh, fucking. Mm-hmm.
Agent (Rose Morrissey): April, mm-hmm mm-hmm mm-hmm.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Okay. Yeah, yeah. Well, you got April 17th northbound.
Customer: Yeah, but I, I'm looking at connecting.
Agent (Rose Morrissey): Oh, okay, okay.
Customer: See and, and it's in April 17th, I think is right towards the end of the lips. Okay, WellWell let me ask you this question since I'm wait listed and I'm confirmed and all this stuff, how long do I wait on the wait list?
Agent (Rose Morrissey): Yes, I would do. Yeah. You're right.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): I would, once we make the deposit you know. We don't know it all depends who cancels.
Customer: Okay, alright, so if I make a deposit.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Mm-hmm.
Customer: Can I still say she's depositing for XYZ but she really wants to do this.
Agent (Rose Morrissey): Yes, yes, that's what I do but that's what I did. I confirmed you on the southbound, on the twelve, on the twelve but that's on category three which is a lost but I wait listed you for the northbound, okay? For category 56 or seven.
Customer: Okay, okay, okay.
Customer: Okay. Alright.
Customer: Okay.
Agent (Rose Morrissey): Mm-hmm.
Customer: Yeah, cause he, I'd rather have the north down.
Agent (Rose Morrissey): Yeah, mm-hmm.
Customer: Okay, and the other one was on the seventeenth.
Agent (Rose Morrissey): Yes, seventeenth is the northbound, northbound mm-hmm.
Customer: Which is, is that north? It is north. Okay.
Customer: Alright. Okay, so what should I, what do you recommend?
Agent (Rose Morrissey): Well, I'm thinking.
Agent (Rose Morrissey): If you're gonna do the seventeenth, like you're right that's kinda like the tail end of the two lis.
Agent (Rose Morrissey): Maybe do the twelve south bown let me see where do you end up in the south bound? Hold on a second.
Customer: I'm thinking Brussels.
Agent (Rose Morrissey): You can get air from Brussels to Paris.
Customer: Yeah, I just figured answer the would give me more options to go if I decided I didn't want to go to Paris.
Agent (Rose Morrissey): Options, yeah.
Agent (Rose Morrissey): I would do the north bon Bon end up in.
Customer: On the seventeenth.
Agent (Rose Morrissey): On the seventeenth.
Customer: And that's the one, that's the loft.
Agent (Rose Morrissey): Mm-hmm no, that's the category 7324.
Customer: Oh, okay, okay.
Agent (Rose Morrissey): The lock is on the southbound.
Customer: Okay.
Customer: So you would do the.
Agent (Rose Morrissey): The seventeenth mm-hmm cause you end up and give you more options to fly. Where else, you know you want to go.
Customer: Seventeenth. Okay.
Customer: Yeah. Okay. Alright, and what is the ship on the seventeenth? Look at my calendar here too?
Agent (Rose Morrissey): Let me go and look 78.
Agent (Rose Morrissey): Seventeenth, is the north bound at no M. graces, south bound?
Agent (Rose Morrissey): I think we can't be miss gray. Yes.
Agent (Rose Morrissey): Welcome to.
Customer: Oh, I probably could look that up too but.
Agent (Rose Morrissey): I, I'm looking and I can.
Agent (Rose Morrissey): Plan telling me Ms. grace.
Customer: For that one?
Agent (Rose Morrissey): Mm-hmm online.
Customer: Oh, okay.
Agent (Rose Morrissey): It see the M. Gracer joy. Hold on let me double-check.
Customer: Okay, yeah.
Agent (Rose Morrissey): Seventeenth.
Customer: I'm showing joy.
Agent (Rose Morrissey): It's joy. Yes, you're right. It's joy. Mm-hmm.
Customer: Yeah.
Customer: Okay. Okay, so that's a week later after.
Customer: Okay.
Agent (Rose Morrissey): And that's the seventeenth.
Agent (Rose Morrissey): And.
Customer: It's still in their peak season for whatever. Okay, and that one was the 324 that one's probably expensive cause that room is just a.
Agent (Rose Morrissey): For two mm-hmm.
Agent (Rose Morrissey): That's category seven, the total cost, yeah, the total cost is $16,079.
Customer: The top of the line.
Customer: Okay, okay.
Agent (Rose Morrissey): And then of course the deposit with the insurance is 1699 mm-hmm.
Customer: Yeah, okay now I guess my, my biggest concern is I'd really rather go the twelfth but.
Agent (Rose Morrissey): Yeah I got you wait list on the twelfth as well for north bown yeah, yeah, you would have 23 tours wood, you're gold over there.
Customer: Okay, okay.
Customer: Yeah I know. I know.
Agent (Rose Morrissey): And I got you wait, listed so I told them if we pay for the seventeen her, really, her first choice is the twelve northbound.
Customer: Yeah, okay.
Agent (Rose Morrissey): Okay.
Customer: Alright, okay.
Agent (Rose Morrissey): And so she's got you on a priority wait list.
Customer: Well, and, and how often do we bug this person like next week.
Agent (Rose Morrissey): Nope. We can go. We can, yeah, I can check every weekly and, you know, even whenever I call to I'll check could be, you know, every, yeah, yeah, every other day or, you know, before I go because we have reservations with everyday.
Customer: Well, and when you get back, you can check. Yeah, okay. Alright. Oh.
Customer: Sure, you do. I am sure you do. Okay, well.
Agent (Rose Morrissey): Mm-hmm, did you get your rebate check for? Remember you sent over Dana, weeks?
Customer: I did, as a matter of fact, you know, it's kinda funny because let's see, Dana and Mike, Ryan and I all live in the same neighborhood and I recommended Mike Ryan at some point in time and you know, I got my text and I mean my, my check, I said Mike, the check has come. This is, here's the deal. I will take you to dinner wherever you want to go. I will pay the first $250 and you pay anything after.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Yes, mm-hmm.
Agent (Rose Morrissey): Well, there's no nice, very nice.
Customer: It wasn't that? Nice? So then I talked with Dana, actually, Dana, Mike and I were altogether at, Maria George's one night having a glass of wine and just chatting and I had talked to with Dana and I said, and she said, yeah she told me on the phone, she said yes I got my 250. No, I said, I got a $250 check for you. I will offer you the same thing I offered Mike, she said, no, don't worry about it. I got a $250 check for Glori and Mike.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Yeah. Oh, yes. Yeah, mm-hmm mm-hmm yes.
Customer: The other neighbors, they're we're not another couple and she said I don't plan on doing anything, but keeping it so Mary, you keep the $250 and then Mike Lian pipes up. He says, well, I got a $50,450 check for getting my sister and her husband, referred and he said I'll do the same.
Agent (Rose Morrissey): Mm-hmm. Mm-hmm.
Agent (Rose Morrissey): Thanks.
Customer: And you know we're at Marian George's house and they just got back from traveling Europe and I said you guys need to get one of us to refer you so we could get another $250 and we'll pay for or ders.
Agent (Rose Morrissey): Oh, how fun. That's nice. So, all your friends right around your area.
Customer: And.
Customer: Yeah, and I'm going, okay Dana, I'll just pocket the 250 and spend it somewhere.
Agent (Rose Morrissey): Oh, that's nice. That's nice.
Customer: It's like, but and they had surgery on Monday. So we've all been, I think Mike's over there today. She's doing better anyway. Alright, now what does it look like trying to get me cause I have forgotten or have you had a chance to look at the air stuff.
Agent (Rose Morrissey): Oh, good. Okay.
Agent (Rose Morrissey): You haven't had a chance to look at the air but I've got my air computer on we can look at them. Alright, hold on.
Customer: Okay, see and I'm not sure this been so long ago, I think I have a pre night.
Agent (Rose Morrissey): Let me look, let me look real quickly.
Customer: Okay.
Agent (Rose Morrissey): Okay, so which, which is this for you have something?
Customer: That's sens of South America, I think it goes into Rio.
Agent (Rose Morrissey): Mm-hmm hold on.
Customer: And I think, I believe on the twenty seventh or twenty sixth, I'm not sure.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Well, here it is, hold on a moment in January.
Agent (Rose Morrissey): Okay. Let me look at the booking.
Agent (Rose Morrissey): Here it is. Okay, departing departure date is 27th of January, 2020 five.
Customer: Okay.
Agent (Rose Morrissey): Okay, one moment I see this part of the booking.
Agent (Rose Morrissey): Okay, then I go here.
Agent (Rose Morrissey): I'm glad they all got their rebate checks.
Customer: Yeah, and we're all spending it on ourself.
Customer: And they're all coming to my house Monday night for orders after golf.
Agent (Rose Morrissey): Eleven.
Agent (Rose Morrissey): Oh nice. How fun. That's good.
Customer: Yes, so they can spend some money bringing their bringing their orders.
Agent (Rose Morrissey): Nothing cheap. Tell him you got $250.
Customer: And that's true. Yes, absolutely.
Agent (Rose Morrissey): Man, is there nine?
Agent (Rose Morrissey): Thank you so much for the referrals, I appreciate that.
Customer: Well, I'm going okay, I can't refer to many other people to, to rose because she's too hard to catch up with anyway.
Agent (Rose Morrissey): Yes.
Agent (Rose Morrissey): Hole it. Right there it is all good. Mm-hmm I'm on computer.
Customer: Yeah.
Agent (Rose Morrissey): Waiting for the computer.
Agent (Rose Morrissey): Pu. Com. Of.
Agent (Rose Morrissey): Oh, my goodness.
Agent (Rose Morrissey): It's my airline computer. I'm waiting for it to come up.
Customer: Oh.
Agent (Rose Morrissey): Everything else is up here. So you got the pre night so we need to do probably on the 25th of January.
Customer: Okay.
Customer: Okay, and the pre night.
Agent (Rose Morrissey): Cause your hotel is for the twenty sixth mm-hmm okay, that's coming up.
Customer: My pre night. Okay.
Agent (Rose Morrissey): And.
Agent (Rose Morrissey): Dison R-S-W.
Customer: Uh-huh.
Customer: Oh, I think that's gonna be impossible. It might just have to be Miami.
Agent (Rose Morrissey): St. You or my Miami. Probably be better mm-hmm twenty.
Customer: That's what I'm thinking.
Agent (Rose Morrissey): January from Miami to Regen.
Agent (Rose Morrissey): Okay. American airlines direct flight.
Customer: Yeah, I figured it would be, I just didn't look myself.
Agent (Rose Morrissey): Yeah, so we could do American airlines leaving out of Miami at 1105 PM. Arriving wear does arrow at 9:25 AM on the twenty sixth. It's just that, I don't know if you'll be able to check-in.
Customer: Okay.
Customer: Oh, probably not.
Agent (Rose Morrissey): Yeah, let me see. I'm gonna grab this business class and then.
Customer: Okay.
Agent (Rose Morrissey): To return back home on the 7th of February from Santiago.
Agent (Rose Morrissey): To, to Miami, come on American airlines, oh, oh, direct flight.
Customer: That.
Customer: Yeah, I figured it would be direct. I just didn't look.
Agent (Rose Morrissey): 10:45 PM you have to have a flight after 6:00 PM so 10:45 PM arriving Miami at 5:25 AM the next day, the eighth.
Customer: Oh.
Agent (Rose Morrissey): Or do you want to go be a Dallas?
Customer: No, because my car will be in Miami, yeah.
Agent (Rose Morrissey): Tom, no, no, no, no, no, no, yeah, okay. So you're gonna, yeah, so you'll arrive Miami at 5:25 AM the next day which is the 8th of February at 5:25 AM and then you can drive home.
Customer: Yeah, not really not a, you're not sleeping all night. I mean, I'm sure I could you.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Let me see what it is to R-S-W let's see.
Agent (Rose Morrissey): This is too easy, I know that.
Agent (Rose Morrissey): Via Miami.
Agent (Rose Morrissey): Oh, but then you're going to have to make a connection.
Customer: Yeah, I'd have to make a connection and Diane, yeah, no, I don't, I don't want to do that. What are now let me, let me go back one more because I've looked at that trip rose in the very last day, we end up in wherever the hell we are.
Agent (Rose Morrissey): Oh, forget it. Forget it. SW, oh.
Agent (Rose Morrissey): Santiago hotel 3:00 PM.
Customer: Santiago, the Reds, the Reds, Carlton and they're giving us day rooms.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): Okay.
Customer: So if I decide I don't want a day room and want to spend another night and go to the airport earlier.
Agent (Rose Morrissey): Oh, let's see. So that would be the 8th of February.
Agent (Rose Morrissey): 8th of February from SCL to Miami.
Agent (Rose Morrissey): No.
Customer: No.
Agent (Rose Morrissey): You won't. Because the flights out of that area is late at night.
Customer: Okay, so there's no other choice.
Agent (Rose Morrissey): Yeah, it's at 1045 no.
Customer: Except that 1045, lovely.
Agent (Rose Morrissey): 10:45 PM.
Customer: Yeah, I know and I don't want to get into Miami yet. 5:25 AM and say, excuse me, I need to sleep, I'm going to a hotel.
Agent (Rose Morrissey): Yeah.
Customer: That's something to think about. Alright, well let me ask you this what kind of availability and what kind of price are we talking about?
Agent (Rose Morrissey): Talking about right for. Okay, on the 7th of February from, yeah, to Miami.
Agent (Rose Morrissey): Sam Miami.
Agent (Rose Morrissey): Oh, oh, Lord and mercy.
Customer: Yeah, what.
Agent (Rose Morrissey): 705941 round trip. Oh, yeah, hold on a second. Hold on. Let me see if there's another way by me away.
Customer: Oh, really. Jeez.
Agent (Rose Morrissey): Another way.
Agent (Rose Morrissey): Connecting flights.
Agent (Rose Morrissey): Yeah, you're going to have all kinds of connecting flights for a lower price. No, no, it's a good way of losing your bags.
Customer: Oh, yeah. Alrighty.
Customer: No, I don't really care to do that either. I, you know, I'm not sure how many miles I have with American.
Agent (Rose Morrissey): You, I was gonna say, do you have, do you have miles with American.
Customer: Oh, I do, but I just don't know how many.
Agent (Rose Morrissey): Okay, so this is what I'm gonna do. I can hold this for you. Well you check how many miles you have and, and let me know you probably could do pay a regular economy fair and use your miles to upgrade.
Customer: Okay.
Customer: Okay, cause you know I just, I mean, I have no idea. Let me see if I can.
Customer: Log in here and, oh, something went wrong. Okay, let's go to A. I don't wanna book, I wanna I want to have an advantage account login here, log in, alright. Probably don't have that many let's see if it will tell me required. There's that, remember me, let's do that, okay.
Agent (Rose Morrissey): Yeah, go to.
Agent (Rose Morrissey): Mm-hmm. Mm-hmm.
Customer: Oh, come. It's not letting me do that.
Agent (Rose Morrissey): It's actually, this American airline flights are good. It's direct.
Customer: Yeah, I think so too. I just don't know, log in. Okay let's log in and see what I got. I just don't think I have that many miles cause I haven't used American much recently, it's not what I want, why is it I never can go to account advantage. Go to account I owe, I only have 46000 plus miles.
Agent (Rose Morrissey): No, I don't know, I don't think you have enough.
Customer: That's, not enough, that's not gonna get me anywhere.
Customer: And it's an overnight flight. 104-5520 how many hours is that being flight 78.
Agent (Rose Morrissey): Mm-hmm hold on, hold on, hold on. Let's look at it.
Agent (Rose Morrissey): You arrive there at 9:25 AM.
Agent (Rose Morrissey): Wait your on the twenty fifth and then on the seventh.
Agent (Rose Morrissey): How's the business class on?
Agent (Rose Morrissey): On American?
Agent (Rose Morrissey): Business business. 8800 oh, not bad. Eight hours and twenty minutes each way, each way. That's not bad.
Customer: I don't know why.
Customer: Yeah.
Customer: Okay. No, it's not.
Customer: Is there anything such as eight hours, twenty minutes and you're leaving late at night. Gosh, I don't know the by the time they feed you, there's not much time to do anything. Anyway, is there something called premium economy or.
Agent (Rose Morrissey): Yeah, yeah let's see. Okay.
Agent (Rose Morrissey): Okay, they have premium economy going over?
Agent (Rose Morrissey): Oh, 00 oh, I get it, I get it. Okay. Whatever. Mm-hmm.
Agent (Rose Morrissey): Oh, I know. Okay. Let's go down.
Agent (Rose Morrissey): Coming back on the 7th of February Jay. Okay?
Agent (Rose Morrissey): Premium economy.
Agent (Rose Morrissey): One company.
Agent (Rose Morrissey): Okay, well let's see what's the little.
Agent (Rose Morrissey): Price would be.
Agent (Rose Morrissey): Premium economy is $2,028.41.
Customer: Wow.
Agent (Rose Morrissey): Yeah. Hold on. Let's look at that. I wanna make sure.
Agent (Rose Morrissey): Premium economy going over Miami to real general, departing Miami on the 25th of January at 1105 PM you arrive at 9:25 AM then coming back on the 7th of February at 10:45 PM. Arriving at 5:25 AM the next day. That's not bad for premium economy.
Customer: Oh, my god. Yeah, it's like $4,000 a less, but I'm not sure what premium economy looks like these days.
Agent (Rose Morrissey): Go to American airlines.com aa.com you're probably there already.
Customer: Okay.
Customer: Well, I was but okay.
Customer: Okay, so when I go there, what do I do?
Agent (Rose Morrissey): Let's, let's look at the age, pen.
Agent (Rose Morrissey): AA advantage.
Agent (Rose Morrissey): Is it flight status? No, I wanna know American airlines cargo.
Agent (Rose Morrissey): Hey, customer service, so, you should be able to when?
Customer: Was it tell you what?
Agent (Rose Morrissey): We.
Agent (Rose Morrissey): Yes.
Customer: Tell you, what kind of.
Agent (Rose Morrissey): Yeah, yeah, yeah it does I'll give you the plane, then you can go to set, go and look at it there so go to seat Grom listen to us, we know what we're talking about.
Customer: Kind of plain it is.
Customer: Yeah, okay.
Customer: Yeah, I'm glad you do. Okay, I want to go to go.
Agent (Rose Morrissey): Okay, yeah, and when you go to sag.
Customer: Hey, see. Alright.
Customer: CAA.
Agent (Rose Morrissey): Yes, AA. And let me give you the flight number. 905.
Agent (Rose Morrissey): And then. Oh, 905 the equipment, the aircraft is 788.
Customer: Oh, okay. 788.
Agent (Rose Morrissey): Yes, does that show on seat? Girl, let me go to sea girl myself.
Customer: 78. Yeah, there it is. Okay, 787 dash eight. Okay.
Agent (Rose Morrissey): Then hit that and then go to premium economy.
Customer: Okay, yeah.
Customer: Yes, rose. Six seven, eight and nine.
Agent (Rose Morrissey): Okay, let's see what kind of, what does it look like to you? Six, seven, eight and nine said there's only four rose mm-hmm okay, so let's look at assignments, right?
Customer: Two.
Customer: Yes.
Customer: Okay.
Customer: Okay, sure.
Agent (Rose Morrissey): Okay, Miami to read arrow what's available? There's two, it's the configuration is 232 uh-huh do you want to sit in the middle like an Ile and then another couple, we'll probably sit next to you.
Customer: Two. Yes.
Agent (Rose Morrissey): Or, do you want just you and somebody else in the window. Or you, or the window if there'll be in the Isle, you have to climb over them?
Customer: Yeah, I know, see that's the problem is coming over them. I.
Agent (Rose Morrissey): And, and you know what, you may not even get anybody to sit in the middle.
Customer: Well that is true. Yeah, alright, yeah, that's true. Okay, yeah, that would work.
Agent (Rose Morrissey): Mm-hmm and you have an Ile.
Agent (Rose Morrissey): Okay, so we'll do rose seven D. D. you see that?
Customer: Seven D.
Agent (Rose Morrissey): D. as in delta.
Customer: Yeah. Okay. Seven D. either deer H. either one.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Yeah, yeah, D-R-H.
Customer: Yeah.
Agent (Rose Morrissey): Okay, grab that. Seven.
Agent (Rose Morrissey): Oh.
Agent (Rose Morrissey): Okay and then returning.
Agent (Rose Morrissey): So, the configuration is 242.
Customer: Oh, really?
Agent (Rose Morrissey): And the only, the, yeah, somebody I would do.
Agent (Rose Morrissey): H. which is an Ile. Fourteen H.
Customer: H. yeah, okay, let's try that fourteen H.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yeah.
Customer: Really. Well, that's main cabin isn't it, is there a different?
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): No, that's premium economy, premium economy. So, here's, here's the bowing, so the return flight is American 912. Bowing 777 series 200.
Customer: Oh, okay.
Agent (Rose Morrissey): So, you have to change it up again go up to where's says airline American. The departure date is the 7th of February and the flight number.
Customer: Oh, okay.
Customer: Oh, my god! Okay, this is too much for me. Okay.
Agent (Rose Morrissey): You got it. What?
Agent (Rose Morrissey): Go go up on the top left hand corner on that arrow. Click on that arrow, yeah.
Customer: Well, I lost my, I lost my place set go American airlines, okay, and then I go up on the top.
Agent (Rose Morrissey): Oh, okay. Yeah.com mm-hmm.
Agent (Rose Morrissey): Where look at the dates?
Customer: Dates, I don't see any dates.
Agent (Rose Morrissey): Okay, seat map. You want to look at the seat maps, right? American, yeah, American airlines, yeah.
Customer: Yeah, for a 222 or something. Oh, I see it. Okay, yeah, it's 2200 isn't it.
Agent (Rose Morrissey): The 200 for what? I'm sorry.
Customer: American air is Airbus 200.
Agent (Rose Morrissey): American airlines on the date that you're going to be flying is on the 7th of February and.
Customer: Oh.
Customer: Oh, I have to put the date in. Okay.
Agent (Rose Morrissey): Yeah, and then the flight number. Where are you with? Are you with, are you with gur.com okay, when you hit that, did it say fine your seat math.
Customer: You lost three.
Customer: Yes.
Customer: No.
Agent (Rose Morrissey): Okay, get out of there and do it again seat gat. Okay.
Customer: Seat maps. Alright, seat maps, okay. Airline, American airline so, then I do date and then.
Agent (Rose Morrissey): And the date will be the 7th of February coming back.
Customer: I see it now. Alright, let me get to February 7th flight number.
Agent (Rose Morrissey): Uh-huh flight number 912.
Customer: 912 fine. Okay. Oh, oh, I got to enter. Oh, I didn't enter American airlines.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yeah, just put AA, and then it'll drop down menu and then you just click on American.
Customer: Oh, okay.
Customer: Okay, I did find.
Agent (Rose Morrissey): Okay, then it gave you, Santiago to Miami. Yeah, 1045 then it, on the far corn far a far this says view map, click on that mm-hmm.
Customer: Oh, it departs said ten.
Customer: 10:45.
Customer: It's.
Customer: View map. Okay, so it must be a smaller plane coming back our larger plane or coming. It's not letting me, me do this.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): Sure. First-class is up there in the front.
Customer: Oh, there it is. Okay.
Customer: Oh, I see what you're saying and you said eleven something.
Agent (Rose Morrissey): In business, yeah.
Agent (Rose Morrissey): I said fourteen H. but you know what? We've got the wrong air cross them. I know I got the wrong aircraft here air bus now it's not an air bus, it's a bowing 777200 not an Airbus view more planes. Well look at that whatever did you see that the arrow?
Customer: There's not a, yeah, I got the wrong.
Customer: Yeah, no, I'm looking at a plane here.
Agent (Rose Morrissey): It's.
Agent (Rose Morrissey): Okay, so on the left hand side you have overview of all the planes and seat maps, right, view all. So then the triple seven and two hundred series is there click on that.
Customer: Of you all okay.
Customer: Oh, my god. Oh, I don't know what, I don't know what I've done here, rose. Okay.
Agent (Rose Morrissey): Yeah, you got it.
Customer: No, I just got rid of the whole damn thing I had up here.
Agent (Rose Morrissey): Oh, okay grab go back to grow.
Customer: Okay, so alright, American airlines, okay, alright, now.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Uh-huh. Uh-huh.
Customer: Search my flight, correct?
Agent (Rose Morrissey): Yeah, yes.
Customer: Okay, and the flight number was.
Agent (Rose Morrissey): 912.
Customer: I'll wait a minute.
Customer: 27, yeah.
Agent (Rose Morrissey): No, 912 do you have that little search for flights?
Customer: Search for flight.
Customer: Yeah, it says search for flights origin destination.
Agent (Rose Morrissey): No, no. Okay let's go back there. So do you see when you went see grew it gave you like seat maps, airline cheap flights comparison charge.
Customer: No, compare seat. No. Find your aircraft by flight number or route how's that American airlines on February 7th flight number 91912.
Agent (Rose Morrissey): No, okay.
Agent (Rose Morrissey): There you go. Okay, so yeah, and number and then hit, hit find, okay, scroll down, it's right there.
Customer: Find, I did that.
Customer: Wait a minute. I hit fine but it's not going anywhere. Oh, I see it. Okay, yes, I found it. Okay.
Agent (Rose Morrissey): You just got to scroll down. Mm-hmm.
Agent (Rose Morrissey): Okay, so then far corner there says, view map, click on that, okay, then there's your MapRight here but that's not the aircraft on the left hand side says overview down below, move your eyes, says view more planes.
Customer: Says, view map. Got it. Alright, view Maam, alright, there's my mam.
Customer: Oh.
Customer: Yes.
Customer: Oh, okay. Oh, I did got a bunch.
Agent (Rose Morrissey): Click on that arrow, click on that arrow. Okay. Okay. Alright, now look for the 777. Dash 2200 dash 200. I see it right there, bowing 777 dash 200. Yeah, okay, click on that. Yes.
Customer: That's 200, I got it click that. Okay.
Agent (Rose Morrissey): There's your airplane. Okay, where you're going to be at the top front is business class and you have.
Customer: Oh.
Customer: Well premium economy is row thirteen fourteen and fifteen.
Agent (Rose Morrissey): There you go. So what's available is H. right there, premium economy on row fourteen.
Customer: Okay.
Customer: Row fourteen.
Customer: Okay.
Agent (Rose Morrissey): The other thing that's available is the two seats towards the back. The only thing with those seats in the back, the last row it may not decline all the way back. You know what I'm saying. Mm-hmm.
Customer: Oh, yeah, well, that doesn't matter. It looks like row eighteen there and what, what's the deal with the.
Agent (Rose Morrissey): You don't want to be 1818 is main cabin. That's your economy cabin. Yeah, mm-hmm.
Customer: Oh, I got it. Okay, I see it. Okay. Alright. So fourteen I guess, yeah, let's try it.
Agent (Rose Morrissey): Fourteen age.
Agent (Rose Morrissey): Hopefully nobody sits in the middle there.
Customer: Yeah.
Customer: So, why I got those others already, they're already taken all the things on row thirteen. Wow, okay, huh. Alright well, let's do that. I guess I'll just have to take a pill and see if I can knock myself out.
Agent (Rose Morrissey): Yeah, yeah, yeah, mm-hmm.
Agent (Rose Morrissey): Okay, alright. So you like the premium economy better. We're gonna book that. Yeah.
Customer: I like the price better but can I think about how the price of $72 versus $26. I mean, you know, I may just go back and say, excuse me, just put me wherever in the first-class or whatever it's called.
Agent (Rose Morrissey): Business class. Remember what your account says your financial by saying.
Customer: Screw the money.
Customer: I know it, I know it, I know it. Okay. Well alright, I'm gonna think about these two numbers overnight and does that work?
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Okay, what I'm going to do, I'm gonna hold space for you for business class because that's it's either business or premium economy. The thing is.
Customer: Yeah.
Customer: Yeah, let's hold, let's hold business.
Agent (Rose Morrissey): Business. Okay, I'll hold business then because.
Customer: It, you know, it's only because of the time of day and all that other stuff.
Agent (Rose Morrissey): Yeah. Yeah, and you want to sleep it and be comfortable.
Customer: Yeah, and which is you know, crazy but.
Agent (Rose Morrissey): Well, you may if you, but here's the thing though you may find another tour with ped. Oh, no, this is a different one. Oh, I'm getting your tours. Yeah, yeah, yeah.
Customer: Yeah, why don't you hold?
Customer: Well, believe me I was looking, I was looking was something else we paragon you came up and I thought well, I've done the rest. If I could get back up and do coast Rica in the Panama can now without you know, a pain in the ass, I might consider that but I don't think that's gonna work.
Agent (Rose Morrissey): No. Okay, let me hold the business class then.
Customer: Alright, please do.
Agent (Rose Morrissey): And then I'll email it to you and then I'll just text me tomorrow morning and I'll, I'm going to be in my office tomorrow morning, okay?
Customer: Yes, okay.
Customer: Okay, now if you're gonna hold business class, there is, I don't know about this 200 thing that's neither here or there. I think I'd rather be by the window to be honest with you, if it's a single seat.
Agent (Rose Morrissey): What do you mean 200?
Agent (Rose Morrissey): Oh, okay. Hold on a second. Let me look on.
Customer: I'd rather be by the window.
Agent (Rose Morrissey): Okay, business class one.
Agent (Rose Morrissey): Okay, business class going over. Oh, yeah, I can put you in the window to A.
Customer: To a, does it facefwd or backward. Is the, is the seat closer to the window or the Isle.
Agent (Rose Morrissey): The window, it doesn't tell me if it's rear facing. You don't want that.
Customer: Okay. Alright.
Customer: No, I don't mind that there's, there are some seats. There are some seats on these where the seats is they're facing different directions and I think it's the odd numbers like three and whatever and the seat is closer to the window with all the controls and all that stuff by the Isle, so.
Agent (Rose Morrissey): Oh, okay.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): That's the.
Agent (Rose Morrissey): Okay, so, road two window, it's rear facing and it's the configuration is 1111.
Customer: It's a rear spacing.
Agent (Rose Morrissey): Rear you're facing the back. So, but, but number three A. is a window and it doesn't tell me that it's a rear facing so you must be facing forward.
Customer: Yeah.
Customer: Okay, must be. Yeah, that's fine. It doesn't matter. It's just that when they do those seats, like one row, the seat will be right up next to the window, and the next row, the seat will be next to the Ile.
Agent (Rose Morrissey): You want that.
Agent (Rose Morrissey): So.
Customer: And I don't know how they, how they do it.
Agent (Rose Morrissey): So this one is a three A. It's a window seat and it's not telling me that it's facing rear or forward. So, I'm thinking, I think I'm thinking that's yeah, I think that would be forward. Okay, okay.
Customer: Okay. Okay, let, let's take that.
Customer: Let's take that. I've learned this because if you're, if you're sleeping, it's better to sleep next to the window, and then all your other stuff is close to the Ile, so people aren't walking by and knocking you.
Agent (Rose Morrissey): Okay, and.
Agent (Rose Morrissey): Okay. So another one that has a window.
Customer: That's alright, 38 is fine.
Agent (Rose Morrissey): Oh, no. Okay 38 is fine but coming back.
Customer: Oh, coming back I'm still looking at that configuration, yeah.
Agent (Rose Morrissey): Same configuration 1111 if you want the window, then I would do four L.
Customer: Yeah.
Customer: Oh, I see what you're saying. Yeah, okay.
Agent (Rose Morrissey): Because all all the as are gone.
Customer: Oh, are they? I didn't know that. Okay for L.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): That's, I can put you there on for L. or I can put you, I mean, that's still a window, but then it has a second compartment for the business class seven eight nine and ten.
Customer: Yeah, but that's right by the exit. No, I'd rather be in the 12345. Section.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Four I think it'd be four be okay, okay, got you on there, I'll email you these confirmation. Okay, and then we'll go from there.
Customer: Yeah, four be fine. Okay.
Customer: Yeah. Alright. And I will get back with you tomorrow morning. It will probably be, it will probably be early cause I have a golf, I need to be at the club at 9:00 or 915. To golf.
Agent (Rose Morrissey): Let me know.
Agent (Rose Morrissey): Okay, so, 9915, yeah, send me a text. You got my, my text, okay? Yeah, send me a text and then I'm gonna email you the confirmation right now, and then you can just send me a text as rose. Go ahead and use the credit card with that airline ticket, okay? Alright, alright, give me a moment, I will email you.
Customer: I will. Oh, yeah. Yes.
Customer: Okay. Okay, that would be fine and.
Customer: Oh, there's no hurry. Huh. I know you're busy.
Agent (Rose Morrissey): No.
Agent (Rose Morrissey): You're fine. You are fine. Let me.
Customer: And all that other stuff, you know, I'm gonna hope that I can get on the northbound on the twelfth but we'll deal with that next when you get back from vacation.
Agent (Rose Morrissey): Yeah, I'm hoping that will do something for us this before I go on vacation maybe clear you for the 12th of April.
Customer: Yeah, that would be great but if not we'll figure it out.
Agent (Rose Morrissey): Mm-hmm but you said you're gonna check and see if you can find something else that you want to do.
Customer: Yes, I know.
Agent (Rose Morrissey): So, that you can go Amsterdam. Maybe do the Paris. What other river cruise you haven't done, you haven't done a lot of river cruises, cruising.
Customer: I know I've only done two to my knowledge, you know, I don't know I started looking at these and I started getting very confused, I would like to, to go, there's no, I think that was, there, there was one there on the river cruise and that was one of them I looked at, I was thinking I might like to do the one that goes Paris and somewhere toward Normandy. But I'm decided, yeah, but I think Norman they is going to be more, I think I'd rather do that is the land journey cause I've not been to Norman.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): No, oh, yeah. There you go.
Agent (Rose Morrissey): Oh, okay. I did the land journey, the Ret it starts? Oh, the blue bay, that yeah, the Lua valley. Yeah, that's a nice one, I liked that one mm-hmm because you go to a lot of places.
Customer: Yeah.
Customer: And verse I think, yes. Yeah, yeah.
Customer: Yes. I thought that went to more places and just sitting on a, a ship.
Agent (Rose Morrissey): Mm-hmm mm-hmm, yes, yes, I think you'll, no, I've got done then I really like it. That's one of my Fave cause it went to same low. Yeah, same Michelle. And then where else did it go. Norman D. D. Then, yeah, yes, mm-hmm yeah, yeah, that's a nice one.
Customer: Yes.
Customer: Norman, and then it ends up in Paris again. Yes. So, you know, I'm looking all through my tax stuff, to see what I can do but I just figured that if I went.
Customer: And got to Amsterdam I'd have a better shot even of getting from Amsterdam to do the Tak I wanna do southern Spain, orca and that trip. So, you know I'm looking at all of it trying to see what I can do.
Agent (Rose Morrissey): Okay. Okay, well, let me know, tell him.
Customer: I, okay, you know I figure as long as I'm flying over there, Jesus. Well, I'm in South America. I was going to see if I could get myself to eastern island on this trip and then I just, yeah, you know towards the end of the trip and then I thought, I don't know. You know I've got to find a reputable person to get me over to eastern island and I'm back to chilly, you know in Santiago and then, back home. So, you know.
Agent (Rose Morrissey): Oh.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): We could look at amber, crumby and Kent.
Agent (Rose Morrissey): Cause they, do they, do they have a tour in that area as well? You can go, yeah, go to amber cron from and Ken, yeah.com mm-hmm, okay.
Customer: Oh.
Customer: Oh, let me why don't I look them up. Okay. Alright, I'll research the rest of the day.
Agent (Rose Morrissey): Alright, I'm gonna email you your confirmation. Okay.
Customer: Okay. Thank you rose and if I don't talk with you before you go away, have a good time.
Agent (Rose Morrissey): Oh, no, we're gonna talk, cause I mean, because we're gonna, I'm gonna email you your to, did you want to deposit on the northbound seventeen cabin number 324.
Customer: Okay.
Customer: I can do that but you know, I, what do I, what do I wanna say it much rather go the twelfth.
Agent (Rose Morrissey): Okay. So then te of deposit, we don't have to deposit on that but we can just wait list for the north bound on the twelfth.
Customer: Can I wait?
Customer: Okay, and then so I don't have to deposit for the seventeenth or do I?
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Well it is confirmed on the seventeenth because they're the seventeenth is also limited too.
Customer: Yeah.
Agent (Rose Morrissey): So, right now I've held cabin number 324 for you, which is category seven, okay, so and if we don't deposit on that, you're wait listing, it may go away. Yes.
Customer: I know, nice room.
Customer: It may go away.
Customer: I know. Okay, well let's just go ahead and deposit and hope for the best. I just you know I.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Okay, for the seventeenth.
Customer: I just really wanted to go the twelfth but maybe the seventeenth will give me more options of what to connect into later. Let's, I'll do, I'll research.
Agent (Rose Morrissey): After the curse. Okay, so I'll go ahead then and deposit for the seventeenth northbound, okay, and then, and I'll tell you're really interested in the twelfth instead, okay, because if I go back it may not be there.
Customer: Yes.
Customer: Yeah. Yes, that would work.
Customer: Well, that's what I'm thinking and I, you know, I may as well do it this year, even though that date is not my preferred date but you don't have to tell how that.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): No, I won't, no, I won't, no, no. I won't say anything that up. Okay, alright.
Customer: Okay, alright, well, I'll get to you on the airline stuff tomorrow. Okay, sounds good, rose. Okay, take care. Alright, alright, bye-bye.
Agent (Rose Morrissey): Tomorrow. Okay, I'll talk to you later. Yeah, thank you. Bye-bye. Bye-bye.