Customer: Hi Lauren.
Agent (Lauren Riesenberger): Good morning Ed. How are you?
Customer: I'm doing okay, what's the news?
Agent (Lauren Riesenberger): So, you're all set, you're all set. I just got off the phone with regent. They're gonna transfer the funds over and your onboard savings. I just need to email them to apply the casino credit. So I will copy you in on that email.
Customer: Okay.
Customer: Okay. And you, and you do that with Alexis and then we're cool, hopefully, she said she would.
Agent (Lauren Riesenberger): Yup, yup. I'll email her back to go ahead and apply it and then you're all set.
Customer: I see. So the steps where you had to move the region over and to make the one of the one change and keep on where benefits and just like a normal, then it'd be, it's a normal booking and then she can go on top of that and, and subtract the casino.
Agent (Lauren Riesenberger): Couldn't do.
Agent (Lauren Riesenberger): Exactly, cause she doesn't have control over the, like reservations, like the funds. She only has control over the casino. So I will email her, copy you in on it and I'm just waiting on new invoices. So, once I receive them from regent, I will send them your way, and in your inbox you have a cancellation invoice from Oceana already.
Customer: That.
Customer: Okay, and is what it is a $200 penalty or something.
Agent (Lauren Riesenberger): Yes.
Customer: Okay. And then I will get back, we bought an excursion or whatever I get all that money back, I don't get back, whatever. Yeah, yeah, alright, Lauren. I appreciate you taking care of it, I taken care of it. I do have to take time from your busy day to ask you how your river cruise was?
Agent (Lauren Riesenberger): You'll get that as a refund. Yup.
Agent (Lauren Riesenberger): For what? Yes.
Agent (Lauren Riesenberger): It was good, it was really nice, we had a really good time with Viking. We had good weather the son was out but it was still chilly. Got to see some cool things in Viana I haven't seen yet so it was, it was really good. It was nice to spend time with my sister. I thought Miky did a great job. So, we'll see what talk is like in a August when I take my mom.
Customer: What, which, which Cal when you're doing?
Agent (Lauren Riesenberger): I'm just doing the Ryan with her. I'm just doing the Ryan, Amsterdam the bazzle she's never been a Europe before so I'm pretty dairy to do this but I want to get on to, I that's the one I haven't done yet so.
Customer: Oh, oh.
Customer: Oh, it's beyond now, are you doing the Ryan and the Swiss where it goes and spend two days in, in barn or not which one you're doing?
Agent (Lauren Riesenberger): No, we're just doing the regular Ameet. I, the bazzle. I don't have that much time off.
Customer: Oh, okay. Yeah, cause our, that was our prescription. Well, we just spent two weeks on tauck and I can't, I can't say enough for them. You know, we did, you know, world before and their programming was wonderful. We're so happy we did the Tu tour last, last October. But to, to do 22 weeks in a row on to was, was unbelievable. Unfortunately, Lynn has got, Lynn has gotten your headache problem solved with some better glasses that we had all that truck, an Artic but now she has sciatic and so she couldn't do some of the walking tours which was unfortunate but she was a trooper. We did cook off of gardens which is Marvelle and have you ever it was, it was unbelievable, have you done the Doro?
Agent (Lauren Riesenberger): How was it?
Agent (Lauren Riesenberger): Here, yeah.
Agent (Lauren Riesenberger): Good.
Agent (Lauren Riesenberger): Oh, oh.
Agent (Lauren Riesenberger): Oh, yes.
Agent (Lauren Riesenberger): I haven't done port ago. No. Mm-hmm.
Customer: Oh, it the door is magnificent. The only advice I would tell to give your clients is don't do it as your first one cause it's so a typical Al, but, it is wonderful. Yeah, it's not normal. They only go during the day and, and there's all kinds of hill, you know. And then the rivers very narrow but it is, we loved it and the tow care that they give is and they all inclusiveness is, is just incredible, you know and, you know worlds wonderful. But it made Unifor look very pedestrian compared to what, how.
Agent (Lauren Riesenberger): Yeah, it's not your normal.
Agent (Lauren Riesenberger): Yeah.
Agent (Lauren Riesenberger): Good.
Agent (Lauren Riesenberger): Really. Okay. Well, that makes me excited because I'm going on to. So, it'll be nice to compare to with well Avalon and ama. I haven't been down uni world yet, but yeah, when I get back, I'll have to let you know how I liked it how it compares, I've heard great things.
Customer: Yeah, yeah, it.
Customer: Oh, yeah, yeah. No, it, no, it's wonderful. And then you know, me, the other thing I'm working on is, is, we're not really happy on the, on the Panama canal cruise that you booked that we, that we don't have that the larger cabin on, on Viking ocean but we prefer the smaller cabin to being under the other choice to is to be under the buffet. So, if I see anything or you see anything where I, that is a larger cabin it's not under the buffet. I may be bugging you that to, to GrabIt. So, lookout for me to bug in the next couple of weeks or months or.
Agent (Lauren Riesenberger): Okay, oh, you never, you're never bugging me, sir. Never you just always keep me busy. I love it my pleasure. You have a great day, Ed. And I'll send over the confirmation shortly once I get them.
Customer: Alright, thank you, Lauren. Take care, mm-hmm.
Customer: Oh, that's terrific. Alright. Thanks a lot. Bye-bye.
Agent (Lauren Riesenberger): Perfect, my pleasure. Take care, bye-bye.
Customer: Bye-bye.