Agent (Extension 2165): La travel their desk, this is Sheila. How may I help you?
Customer: Hi, Sheila. This is Mable brown and pretty soon on July 25th. We'll be flying out from san San to get to Boota pest and I'm not at home right now but I was wondering if you think you can check to see if our flights haven't had any changes done yet.
Agent (Extension 2165): Sure, maybe I can do that now. I tried pulling up by your first name. Was there possibly another lead passenger on your profile?
Customer: Yeah, Bruce brown, Bruce brown.
Agent (Extension 2165): Bruce. Okay, let me just make sure there you are, or I found you making sure I grab the right one. Let's see, bear with me. It's just taking a moment to get that.
Customer: That's okay, that's alright.
Customer: See if I get it to right away.
Agent (Extension 2165): It seems to be struggling this afternoon. Let me bear with me.
Customer: Oh, wow. Oh, that's okay. That's okay. We had a, a flight change right after we had it and they, it was just so wrong.
Agent (Extension 2165): Oh, no.
Customer: And, and I was, oh, my gosh but I understand the good thing is it was you know, course way in advance, but still I thought, well as we get closer we better check on it and see if there's any flight changes, we'll check on it today and then maybe two days before we fly.
Agent (Extension 2165): Yeah.
Agent (Extension 2165): Yeah, of course. Let me see here. And this is for the delta light going on the twenty fifth, okay. I see those fons of ones too. I was sure like that's not as so so let me bring this up here. I'm actually gonna go directly just because I know right? It seems our system struggling. So I'm gonna just go directly on with delta and make sure that they are all set and running.
Customer: Yeah, gotcha.
Customer: Yes, July 20th.
Customer: Okay, okay.
Agent (Extension 2165): We just had an email issue so I think that's just, it's still turning into some of the other systems right now. So the technology is great when it's working.
Customer: Oh, my goodness.
Customer: Oh, my gosh.
Customer: Yeah, there's nothing like paper and pen but anyway.
Agent (Extension 2165): Exactly, exactly. Okay, let me get pencil. Yeah.
Customer: I are a pencil so you can erase something.
Agent (Extension 2165): Oh, really good. Oh.
Customer: We should never let go of that stuff, we should always have it handy always on a serious note on that one.
Agent (Extension 2165): Yeah, okay, it's literally delta going slow too. Gosh there might be a lot of people just on their website cause it, it's going, it's just spinning but it's looking it up. Yeah, I think just with everything going on right now. So, many people are double checking everything on tickets and this a little bit crazy in the world. But, okay.
Customer: Wow.
Customer: Yes, I'm sure.
Customer: I know and we're, we think about, we watch the news every once in a while. We're thinking, well, we should be okay we now where's your crane?
Customer: And where's Russia? So I know that's bad for who to say that.
Agent (Extension 2165): Well, I have to say I haven't had, I haven't had many issues with Sheila at all lately, which has been really nice and so, let me see it looks like it's slowly loading.
Customer: Oh, good.
Agent (Extension 2165): See the first part, so, just a moment. Loading trip details that get in there.
Customer: Okay.
Customer: Mm-hmm let me see if I put you on speaker. Let's see so you could hear mm-hmm.
Agent (Extension 2165): Okay, it does seem to be trying to work. There it is. Okay, so it's loaded, so let me make sure I have do me. I'm just gonna go over the flight by flight with you to me, okay, perfect.
Customer: Okay, okay.
Customer: Oh, that would be great. And, and by the, and by the way, are the seating arrangements already on there?
Agent (Extension 2165): Yeah, I see feat seat numbers to I'll, I'll let you know there. So, on July 25th delta, 788. Departs at 11:25 AM from san, San.
Customer: Okay, good. Okay. Alright.
Customer: Okay.
Agent (Extension 2165): And it is a non-stop. Flight to Detroit arriving at 3:34 PM and you guys are in seats nineteen E-N-F.
Customer: Nineteen E-N-F okay.
Agent (Extension 2165): Mm-hmm and then your connecting flight.
Agent (Extension 2165): Is delta 132? It departs at 4:35 PM it's a bit of it, I know it's a shorter connection but it is illegal one but just do.
Customer: Okay. Okay. And since it say, okay, and since it's a going out of the country, I'm sure they're gonna pass. They're gonna transfer our luggage to this next flight, right?
Agent (Extension 2165): Yeah, yes.
Customer: Okay. And it was and can you tell me again cause the big truck turned on. Is it delta 122 you said at 4:35 PM?
Agent (Extension 2165): That's okay.
Agent (Extension 2165): 1:32.
Customer: I'm sorry. Okay, 130 glad I asked. Okay, 132 okay. At 4:35 PM.
Agent (Extension 2165): Okay, let me see here, here 4:35 PM to Amsterdam.
Agent (Extension 2165): And that arrive.
Customer: Okay.
Agent (Extension 2165): Here arrives Amsterdam on the twenty sixth at 6:00 AM and your seats are 42 H-N-J.
Customer: J. okay, is that, are those seats like in the middle or on those side or, you know, two?
Agent (Extension 2165): Mm-hmm.
Agent (Extension 2165): Looks like let me open up that seat up just so I, while I have that flight up, I can look at it.
Customer: Okay.
Agent (Extension 2165): Yeah, cause that's usually that's the more important flights you with the seats. So longer what? For me? Okay, so, they are, let me see here. Do they are next to each other looks like it's a window in an Ile.
Customer: Yeah, yeah.
Customer: Okay.
Customer: Okay. Wino is, and that's gonna be on that flight 132 at 4:35 PM, arriving at 6:00 AM July 26th in Amsterdam. Okay.
Agent (Extension 2165): Correct.
Agent (Extension 2165): Correct and then let me go back to the following flight for Amsterdam. So all there it goes, okay, so from Amsterdam it is delta 9343.
Customer: Okay.
Customer: Nine, I'm sorry, 94.
Agent (Extension 2165): Oh, 9343.
Customer: 9343 okay. Alright.
Agent (Extension 2165): Parts at 8:00 AM.
Customer: 8:50 AM, okay.
Agent (Extension 2165): And a Rison boot to Pasch at 10:50 AM.
Customer: 10:50 AM and the, and the seats on that, do you have those?
Agent (Extension 2165): Those aren't assign it cause that flight is operated by KLM airlines and they do, you can't get your seats for free until check-in unless you they charge for prior. Yeah, yeah.
Customer: Okay.
Customer: Oh, okay, until check-in, okay, okay. Alright. I got you. Okay. And let's see and when we arrive, Amsterdam we have to go through customs, correct? Before we get on our flight?
Agent (Extension 2165): Mm-hmm.
Agent (Extension 2165): Yes, Amsterdam customs and that it's almost three hour Lao about a three hour Laver so that should be put a good, good amount of time. Mm-hmm.
Customer: Okay, perfect. Okay, so we'd pick up our luggage and go through customs. Okay. Alright, and let's see or, alright, and then we have a flight out of Muni on oh, gosh, what date is it?
Agent (Extension 2165): Let.
Customer: We have a flight out of Muni two stud guard.
Customer: And I believe that's with, might be with K-O-M I think also.
Agent (Extension 2165): I think that one. Let me bring that up is with Lu that on is that sun? Yeah, there it is, Sunday the 3rd of August, right.
Customer: Is it?
Customer: Lu Conal okay.
Customer: Okay. Yes, Sunday August 3rd. Okay, August 3rd.
Agent (Extension 2165): Oh.
Agent (Extension 2165): Let me, I see that that's on a separate, that's on a separate ticket. So, I'm going right to Loos on the website to again make sure that I have the most up-to-date for you for that connecting flight.
Customer: Yeah.
Customer: Okay.
Customer: Okay.
Agent (Extension 2165): My.
Agent (Extension 2165): Up here for the brown party.
Agent (Extension 2165): And we'll see make sure that's all the same. Okay, it's loading.
Agent (Extension 2165): Okay, so that unit two on August 3rd is KLM. Gosh, where does it say the flight and I was where it, here it goes it's, oh, excuse me. 2148.
Customer: Mm-hmm.
Customer: 2148.
Agent (Extension 2165): Departs Muni at 3:40 PM.
Customer: 3:40 PM, okay.
Agent (Extension 2165): It's the stud guard at 4:25 PM. It's only like a 45 minute flight.
Customer: Okay, 4:25 PM. Okay, 2148, and, and then no until we, okay. Do we have to call them prior or just when we arrive.
Agent (Extension 2165): Not for. Mm-hmm.
Agent (Extension 2165): There's no seats also with that. Until with them. Yeah.
Agent (Extension 2165): Just when you, when you check into your flight 24 hours prior to get your boarding passes.
Customer: Sounds like it's gonna be.
Customer: Okay.
Customer: Okay, and how would I be doing that if I mean, I guess I could get uni world the concierge there to help us on that one. Okay.
Agent (Extension 2165): Yes, I was just gonna say I would grab a a staff on the ground. Usually they'll be, they get that question quite often, so I know they'll be able to direct you to who or what does could assist with that.
Customer: Okay.
Customer: Oh, I see. Okay. That sounds good. Okay, and then we have the last flight August 10th.
Customer: And that's from.
Agent (Extension 2165): Alrighty. August 10th delta. There it is from stud guard, Germany on the tenth. It's delta 9687.
Customer: Dart.
Customer: Mm-hmm.
Customer: 9687 delta, okay.
Agent (Extension 2165): It is operated by KLM. It's one of their little city hopper ones to get you to Amsterdam and it departs 9:45 AM.
Customer: Okay.
Customer: Okay.
Agent (Extension 2165): And arrives in Amsterdam, eleven oh 5:00 AM.
Customer: Okay. Alright.
Customer: And then from Amsterdam to.
Agent (Extension 2165): Yeah, at Atlanta. We have delta 0075.
Customer: 0075 delta, okay.
Agent (Extension 2165): The parts at 1:30 PM.
Customer: 1:30.
Agent (Extension 2165): Arrives at five oh 9:00 PM and you're on seats 47 A. AB right next to each other.
Customer: Okay, 47 AMB okay. And then at Atlanta to san, San.
Agent (Extension 2165): Last flight is delta 2893.
Customer: 2893 delta, okay.
Agent (Extension 2165): The part, 655 PM Rison san San at 8:19 PM. And you guys are on SAS 27 BNC.
Customer: Okay.
Customer: Okay.
Customer: BNC, alright. Well, I thought we were gonna come at midnight or something but it's 819, okay, alright. So.
Agent (Extension 2165): Yeah, I think there was a schedule change. It looks like in the history. So I think they might have just gotten the you arriving earlier which is always great.
Customer: Okay. Oh, that is so much better. Okay, 819 is fantastic. Okay, very good. Well, I guess any questions you have on the flight I think that's it then we should be okay. And it looks like it enabled it in. What, mm-hmm the last time we flew from two guards to the US we, I'm pretty sure we have, we didn't go I know this is K K. Them but we took delta last time we close directly to.
Agent (Extension 2165): Yeah.
Customer: Atlanta I believe. Well, that's in the same thing I think. Oh, I schools oh, I see I mean it's kinda late to be asking about it.
Agent (Extension 2165): Yeah, it.
Agent (Extension 2165): It I think it could just be the number of available flights or the schedule that the time the routing was confirmed possibly it would be very hard to know at this point. What why it was routed. That way it could have been that they canceled more flights there and there was just not as many seats for that route. Possibly hard to know at this point but yes, I agree I, it would, would be better to go more direct. I've seen more direct routes but it might have been just what was the, available at the time.
Customer: Alright, I.
Customer: Okay, good. Alright, well it's a little jumping around flights but I guess we have to just make it exciting, so.
Agent (Extension 2165): You mean, you lots of people watching you and what you guys will let us know if any other questions come up about this, about your trip about any referrals. We are here to assist you.
Customer: Yeah.
Customer: Okay.
Customer: Okay, I think the only, I don't know if you'd be able to answer this but I don't know, I think he got my husband got some information that the Boota past the do river had a little bit of a low water going issue going on but I don't know if there's a part of it or has it recoup it or you know, or it's still gonna be okay to ha float in the boat there.
Agent (Extension 2165): Yeah. And I think I'm seeing if there's any, but anything communicated to us on an itinerary change. I'm not seeing their Unis really good at letting us know for any bookings that are affected with an actual itinerary change that could have been something where it's like, hey, just be aware this is something we're dealing with right now. But I'm not seeing anything saying that any itinerary change has been implemented yet.
Customer: Okay.
Customer: Okay.
Customer: Okay.
Customer: So it's still, it's still right now where it should be okay, alright, I think that's it so, well, I won't panic so sounds good to me and we're very close to that you know, that time. So we're excited so I wrote everything down and I'm gonna type it up for people here so they know where we're at and stuff. So very good. Well I really appreciate your time on this and I thank you so much. Okay, alright.
Agent (Extension 2165): Yeah, exactly. Alright.
Agent (Extension 2165): Yeah.
Agent (Extension 2165): My pleasure. You're very welcome Abel. Take Karen, have a good day.
Customer: You too, thank you. You have a great one. Alright then. Bye-bye.
Agent (Extension 2165): Thanks, bye.