Agent (Andrea Zacarias): Thank you for calling publish travel, this is Andrea speaking. How can I help you today?
Customer: Hi, I was wondering if you could help me make a booking like a reservation for my uncle and my cousin just for some of my family members. I saw online that it's like a globus tour and I saw that there were still some availability but I don't know if they have enough space, we're looking to book five spaces on one of these stores.
Agent (Andrea Zacarias): Okay.
Agent (Andrea Zacarias): Yeah, I can definitely take a look to see for you. Let me see what was the name of the tour that you guys were looking at.
Customer: It's called European tapas with London, it's the tour code is H-A-T.
Agent (Andrea Zacarias): Okay. Alrighty, let me take a look and have you booked with publi before? Is this your first time?
Customer: Yeah, way before the pandemic, like, 101520, like many, many times throughout the years, but just before the pandemic.
Agent (Andrea Zacarias): Oh, okay. Nice. So, welcome back for the tour itself. When is it that you guys were looking at going?
Customer: Thank you.
Customer: It looks like there's only space on the September tours. I mean, ideally, we would like to take space on a couple of ones that says sold out on the globs website. So if they say they're sold out that, that's it, right? It's not like they're holding space in other travel agencies and you guys are able to get a few spaces, something like that, it really just means it's sold out. It's totally okay. So I'm looking for the departure September 5th returning September 20th. So the departure it says is number 60905.
Agent (Andrea Zacarias): Yeah, if it says sold out, yeah, it's sold out.
Agent (Andrea Zacarias): Yeah, I do see that here. Alrighty.
Agent (Andrea Zacarias): Okay, so then, you said it was for five rooms.
Customer: No, I'm looking for a booking five people. So it would probably be one room with my uncle and my cousin, like my, my uncle and his son. So that's one room and they're both mail and then another room would be my mom and two of my sisters so it'd be like a triple. I don't know, if you guys still do that. We used to have, like, I have no idea, not mista time but basically two rooms for five people.
Agent (Andrea Zacarias): Oh, five people.
Agent (Andrea Zacarias): Yeah, no, of course. How old are your sisters?
Customer: Oh, like in their forties.
Agent (Andrea Zacarias): Oh, okay. I just wanted to make sure and then for your cousin, is he also an adult?
Customer: Yup.
Customer: Yeah, he's like 27 I think.
Agent (Andrea Zacarias): Okay.
Agent (Andrea Zacarias): Alrighty.
Customer: And then I saw that there were some promotions I received like an email about certain towards and I think this is one of the tours where it says you can save $500 per couple so it's like $250 per person. Just wanted to see what other potential discounts might be available. Like this one are usually one of the reasons I booked a tales in the past if they were able to extend a lot of discounts so we would just book you know, multiple, multiple fees and multiple tours per year.
Agent (Andrea Zacarias): Yeah, no, of course. So you'll still be able to get the publish discount. I do see here for three guests. I'm just gonna give you the original price and this is including, like, of course for a room that accommodates three guest, I'll do your mom, and your sister's room first and then we're also, you know, have a promotion included. So right now the total cost of the cruise or sorry not the cruise I was working on a cruise before. So I apologize but the total cost for the tour comes at $217,086.95 for the room for three.
Customer: Okay.
Customer: No, that's okay.
Customer: Okay, and how much is that per person?
Agent (Andrea Zacarias): Yeah, let me break down down here for you.
Agent (Andrea Zacarias): Would be a $5,730 to round it. So, $5,730 per person.
Customer: Okay, and that's including discounts. Let me see what the.
Customer: Okay. So, yeah, the original price I guess on the glob. Website is like $6,419. So do you know how much the triple discount is?
Agent (Andrea Zacarias): Yeah, let me if you don't mind, I'm just gonna place you on a brief hold just so that I can give you the correct amount to see if there's any other additional pro promotions that will be able to add.
Customer: Sure, that would be great. Thank you. Bye.
Agent (Andrea Zacarias): Yeah, my pleasure.
Agent (Andrea Zacarias): Hello, Tiffany.
Customer: Oh, yes, hi, hi.
Agent (Andrea Zacarias): Thank you so much for holding, I appreciate that. So, in this case the mo, the promotion that you'd be getting is a promotion of $850.35 total for the three guests.
Customer: Is that for, for each person that's a triple like each, each person we're getting the $50 discount.
Agent (Andrea Zacarias): No, each person would get a.
Agent (Andrea Zacarias): Here. So each person would get a discount of $283.45.
Customer: $28,345. Okay. That's the triple discount. Okay. And then what's the additional discount?
Customer: Like that accounts for the price like, do you know?
Agent (Andrea Zacarias): Yeah, so that's un included percentage off that we're offering for this month I believe. Which is like a $15 dis or fifteen percent discount from the tour itself.
Customer: Okay, and then is there the ability to get that, like globi promotion that they're offering the $250 per person of the land price or is that already included?
Agent (Andrea Zacarias): Let me double-check to see but I believe it's already included in, in the pricing itself, cause it'll automatically be included.
Customer: Oh, I see.
Customer: Okay, so that price, the $17,000 is including all the discounts essentially. Okay. And then do you know how much it would be for the double, for the two guys together?
Agent (Andrea Zacarias): Correct.
Agent (Andrea Zacarias): Yeah, I can check for you.
Customer: Okay, and then if we did a, that's okay, if we did a reservation. Do you know how much time you could hold it for before we would have to put a deposit down?
Agent (Andrea Zacarias): Just going a little slower.
Agent (Andrea Zacarias): Yeah, so, usually the courtesy holds are for three days and then after those three days a deposit it would be needed. So for example, for the room for three, a deposit of 750 would be needed in order to hold the tour itself.
Customer: Okay, like 72 hours essentially 750 for the triple. And then how much is the deposit for the double? Is it 500? Okay.
Agent (Andrea Zacarias): Yeah.
Agent (Andrea Zacarias): Correct. Yeah, let me just get that information for you cause it just takes me out but let me see.
Customer: Okay, but the triple is available right now like do you see how many seats? Okay, so they do have like five seats available for that. The tour, right now.
Agent (Andrea Zacarias): See, yeah.
Agent (Andrea Zacarias): Yeah, they do have room available right now for additional five guests so that you'd be able to book them at the moment. I unfortunately cannot tell from our end to see, like.
Customer: Okay.
Agent (Andrea Zacarias): How much space is already reserved?
Customer: Mm-hmm but overall this is like a, a larger tour. So it's up to, is it up to like, forty seats, or, I saw that they have like 24 seats, 28 seats, like different group sizes. Is this 11 of the larger ones?
Agent (Andrea Zacarias): But at the moment it is, uh-huh.
Agent (Andrea Zacarias): Yes. Correct. In this case, for the amount of guest that will be in the tour it can vary, but it's usually from like, 36 to forty passengers depending on how many guests, but usually like the Max that they'll be able to add guests onto the reservation would be like, up to 45 guests. So it's one of the more like larger group tours that they do offer.
Customer: Oh, okay. Okay, okay. So, yeah, could you give me the price for the double and then my uncle won't be able to confirm probably whether he can get those dates off until Monday. So, maybe I should hold off and do the deposit $123. Yeah, so maybe if I made the reservation, are you guys open over the weekend?
Agent (Andrea Zacarias): Yeah, we are. What I can go ahead and do is, I can send you the quote in the meantime and then of course, you can always forward it over to the family and if let's say, did decide to go ahead and do it just you would just have to provide me their information so I could just make the courtesy hold for them, and that way, you guys have them to those 72 hours to place a deposit in this case for the room for two, it would be a deposit for $500 and the total price for two guests to come out to be $11,616.30.
Customer: Tomorrow.
Customer: Mm-hmm.
Customer: Okay, so the double is 110-0616. And the triple. How much was the triple again? Is 17000 something?
Agent (Andrea Zacarias): It was $17,086.95.
Customer: $25.95, the total is like $20 something. Yeah, $2,029, okay. And then the deposit is $750 plus $257,750 plus $500 and then when is the balance due?
Agent (Andrea Zacarias): The final payment would be due by July 7th of this year.
Customer: July 7th final payment. Do you know how many days that is before departure?
Agent (Andrea Zacarias): Let me see.
Customer: Like two months basic, like sixty days. I got it. I think September 5th okay. And then this is just the land prices is not including airfare, right?
Agent (Andrea Zacarias): Yeah, mm-hmm.
Agent (Andrea Zacarias): Correct. Yes this is not including any additional airfare.
Customer: Okay, and then is there the ability to add a additional hotel night before the tour and after the tour? And if so, can you give me the prices for those, for the triple of the double?
Agent (Andrea Zacarias): Yeah, of course. So you said one night pre and then one night post.
Customer: Yes.
Agent (Andrea Zacarias): Yeah, you can do up to two nights before and then two nights after. So for the tour itself.
Agent (Andrea Zacarias): For the two guest to add one pre night would be 364.
Customer: Like one 11 room is $364, it's not $364 per person.
Agent (Andrea Zacarias): No, it's not $364 per person, it's $182 per person but it's $364 total for two guest. And then for a post night for one night for two guests comes out for a total of $430.
Customer: Okay.
Customer: Okay.
Customer: 4:30, and do you know how much the triple is?
Agent (Andrea Zacarias): Yeah, for the triple, for $194 it comes out to a total of $546. And then for the post night for three guests would be $645.
Customer: How much would it be post or?
Agent (Andrea Zacarias): 645.
Customer: 645. Oh, wow. Okay.
Customer: Okay, and then the excursions. Do you have a price list for the excursions just so we know what they're getting there themselves into.
Agent (Andrea Zacarias): I can definitely look and take a look to see what they have cause I don't haven't necessarily in front of me. I can have you know, for them to send it over to me or I can just see where they have like the different excursion pricing. I could send you a link that way you can take a look to see in this case, did you have like a preferred email that I can send you the information here?
Customer: Mm-hmm.
Customer: Okay.
Customer: Yeah, okay, sure! It's Stephanie and that's my first name and then my last name is spelled L. Like Larry, U. Like umbrella, O. Like Oprah at Gmail.
Customer: So, if you could send a quote and an excursion price list, that would be helpful. Just, I know, like the base price is just the land they still got a budget, like they air fair and then I'm sure they're gonna do some cause they're old mangles turning seventy. So, yeah, so he's just gonna wanna probably do most of the things but I think it's gonna be pretty pricey so, just wanted to make sure that they know what they're going to.
Agent (Andrea Zacarias): Okay, yeah no of course. I'd be happy to send the quotes over and then yeah, just let me know you can always reach out to me directly. I have a direct line that I'll be included in the email as well. So whatever you decide that'd be happy to take care of it here for you and I'll send you the confirmation with the included discounts that you'd be receiving the pal as well.
Customer: Okay, and then what's the published hours and which one is your extension? Like, what are your days and hours there?
Agent (Andrea Zacarias): Yeah, so I work Tuesday through Saturday from 9:30 AM to 6:30 PM Eastern Time.
Customer: Okay.
Agent (Andrea Zacarias): And I confirm as you my direct phone number.
Customer: Sure, that'd be great.
Agent (Andrea Zacarias): It is, 866.
Customer: Mm-hmm.
Agent (Andrea Zacarias): 243.
Customer: 243.
Agent (Andrea Zacarias): 5945.
Customer: 5958662435945 okay, but publish in general is open also like, Mondays and Sundays, in case we need to, to book something those days.
Agent (Andrea Zacarias): Correct, yes.
Customer: Okay, 866-243-5945 okay and you got my email Stephanie. L. U. O. @gmail.com.
Agent (Andrea Zacarias): Yeah, L-U-L mm-hmm.
Customer: Okay, super and so I just expect to get an email with like the price quote and, and then hopefully, like the itinerary pricing and then I would love to make the booking on Monday or Tuesday, we'll see when he gets back, if get the information but and then lastly so if something comes up, cause like, they're elderly, like, if something comes up and they have to cancel, do you know what kind of a cancellation policy? Theres, is there a penalty, like, how does it all work?
Agent (Andrea Zacarias): Okay.
Agent (Andrea Zacarias): So globi does have a child protection company that they do work with it called aon. If you want I can also include the pricing and the quote as well that I sent out to you but basically they'll cover you for any trip cancellation, trip interruption any accident or sickness, medical expense after the final payment date of July 7th. So if anything comes up that they're unable to make it to the tour itself, they'll be able to cancel and file a claim directly with the travel protection company. We also do have a company that we work for or work with which is called aliens. And I can also send you a quote on that. The only thing that I would be needed would be birth dates, in order for me to send over those quotes. So it's usually after I booked the tour cruiser vacation for the guest that I'll send over the quotes for them to review but I can provide, you the pricing for the globus. One already.
Customer: Oh, okay. Yeah, if you can provide the globus. One that'd be great just to let you know but just because yeah, they're like my mom's in seventy my uncle is gonna turn seventy and so things come up, I don't know they're in good health and excellent health but like I don't know, you know things have come up in the past like and has had surgery like people yeah, so I just or at that age like if something needs to be canceled last minute or something and I don't want them to like, you know move that in $20,000 worth of travel or anything so okay, yeah, that would be great. Whatever you can include that would be wonderful. Otherwise yeah, thank you for helping me with this and I'll get in touch once I take a look at it and I'll send it over like again the price list for the excursion would be super helpful and then hopefully if he gets the okay, from his boss like Monday maybe Tuesday we probably just want to go forward with the booking, then, so yeah, that's sort of the plan. Okay, thanks so much. Yeah, just send me the information you have, that'd be great. Be great. Okay, talk to you again soon. Thank you. Okay, bye.
Agent (Andrea Zacarias): Yeah, just in case.
Agent (Andrea Zacarias): Mm-hmm.
Agent (Andrea Zacarias): Okay, yeah, my pleasure.
Agent (Andrea Zacarias): Alright, bye-bye.