Agent (Jocelyn Burgess): Travel this is join solution. How can I help you today?
Customer: Yes, could you direct my call to Christopher art Monds Omanda.
Agent (Jocelyn Burgess): I can definitely see if he's available. May I ask who's calling today?
Customer: Yes, tele Mable brown thank you.
Agent (Jocelyn Burgess): Alright, perfect. Thank you so much for holding. I will be back.
Customer: Thank you.
Agent (Jocelyn Burgess): The office today, however he has left plenty of notes about the quote he sent you for those options for your pre night hotel and transfer. So, how can I help you today?
Customer: Okay.
Customer: Okay, I think I told them that we were interest we were no longer interested in the in the transportation because we kinda looked into it and then he kinda told us to that the most customers use the tax a taxi or an Uber driver. So we thought you know we'll just do the brave new world and just you know take a taxi or whatever. So just the hotel. I think I told him if he could find maybe another quote. I think that's what we talked about. But anyway does he still, does he have new quotes or.
Agent (Jocelyn Burgess): Mm-hmm.
Agent (Jocelyn Burgess): Okay.
Agent (Jocelyn Burgess): It looks like he was working on quotes individually because he had contacted unit world and they are currently only contracted with the Hilton Amsterdam. So, he was researching additional options for you. I can definitely look into more options as well and partner with him just to make sure that we are getting your needs met. Was there a specific quarter and Amsterdam that you'd like to say or do you want to be as close to the Hilton Amsterdam as possible?
Customer: Okay.
Customer: Well, I wasn't too sure the first one that rose gave us the quote I told her check out what the Hilton that uses, that has partnerships with uni world. You know what is their a quote for somebody you know. For just one night and I thought we were already, like, just not confirmed but already have an idea about a room at the Hilton Amsterdam. So, I just, I guess when I was reading his email earlier too again and it said that he would check with the, they only have partnership with Hilton. I thought well, I thought that was the tell they gave us a quote for $500 and something dollars and.
Agent (Jocelyn Burgess): Mm-hmm.
Agent (Jocelyn Burgess): Mm-hmm.
Agent (Jocelyn Burgess): Mm-hmm.
Agent (Jocelyn Burgess): Yes, I do have that on file that there was availability for July 26th to twenty seventh for two adults in a king delux. Room with a can view for $531.02.
Customer: Okay and that's the same hotel that un know world also shuttles people back and forth to their boat, right?
Agent (Jocelyn Burgess): That is the hotel. They're contracted with. Yes.
Customer: Okay, okay. Well let's go ahead at this time, so that cause it we're just playing blind man if we're trying to find somewhere else. So let me go ahead and let's confirm that one for our night.
Agent (Jocelyn Burgess): Mm-hmm.
Agent (Jocelyn Burgess): Okay, perfect.
Customer: And then, we'll worry I guess we'll worry about transportation. I mean, who knows. They might see us like little Orsen to go. Okay, we'll put you on the transportation.
Agent (Jocelyn Burgess): Well, we can do a couple of things. We can see if there's any known taxi companies in the area that we've partner with to see if they have an option. And as always the Hilton concierge, once you've checked in, they probably have even more knowledge for reputable taxi companies. Yeah.
Customer: Okay.
Customer: And that's what I'm, that's what I'm kind of thinking that the concierge has somebody that you know, or Uber driver will here this one's high you recommended or whatever, and you know, we'll go with that. So that's fine. They will just be concerned with just that. The hotel and we will find our way to the hotel cause I mean, we arrive early in the morning and we have time to, you know, get our luggage and walk around there at the airport to kind of, you know, just follow the signs for taxi and Uber, and then we'll just go from there, just see how it goes. Taxis are always parked out in that area. From what I was looking at, and the YouTube YouTube, yeah, YouTube and so, anyway I think we'll be able to find our way on that one, so we should be okay.
Agent (Jocelyn Burgess): Mm-hmm.
Agent (Jocelyn Burgess): Yeah.
Agent (Jocelyn Burgess): Yes.
Agent (Jocelyn Burgess): Okay, perfect.
Customer: And so yeah, if you don't mind if we can confirm then the hotel and, and this way at least we, you know, we don't have to worry about it so.
Agent (Jocelyn Burgess): Yes, so.
Agent (Jocelyn Burgess): Awesome! We will definitely confirm that, we'll make sure that we get a confirmation for you within the next 24 to 48 hours. We're also gonna reach out to you to advise them that you're booking the hotel independently. So that we can start maybe seeing if there's an option for transfer to them as well.
Customer: Okay, very good. Alright, well, that sounds pretty good and well now that you're saying that does, does the world have like a little package or something the for people that, oh, I see.
Agent (Jocelyn Burgess): I don't know. Yeah, off the top of my head that's why I want to reach out. Cause some, some of our expedition based cruise lines do. So, I want to verify that that's no longer an option for you. Especially, since we're using a hotel that they've contracted independently. They might have like an transfer that we could potentially price out.
Customer: I see what you mean. Okay, well it sounds really good. Well, let's go ahead and get this and I think you guys had like my card there on file.
Agent (Jocelyn Burgess): Yes. Let me just double-check that real fast. So it looks like I have a visa card ending in 0506 on file, is that the one we wish to use for this reservation? Okay. Hey.
Customer: I would have to say it is blindly because it was the only one I gave her, the only one I own.
Agent (Jocelyn Burgess): Okay, gotcha. Perfect. So we'll go ahead and get that going for you. As I mentioned, you'll receive a confirmation with the next 24 to 48 hours, I just wanna make sure I have the best email address to send this to, it looks like I have V-E-R-L-E-O-N. At G-V-T-C .com, is that correct?
Customer: Yeah, and can you also send it to, it's also gonna have the last ending of D-V-T-C. .com. That stands for Waterloo of valley telephone company by the breath noise. But for, and these are all lowercase letters. And it's B. As in baby, B. As in baby R-O-W-N, it's B. Brown is what it is.
Agent (Jocelyn Burgess): Oh.
Agent (Jocelyn Burgess): Okay.
Agent (Jocelyn Burgess): Okay, gotcha at G-V-T-C .com.
Customer: Yes, at G-B-T-C .com. If you can also send it to him for that just in case cause I cleaned out my phone and my emails and so I did lose a few stuff all except for the uni. I haven't or you know, are your agency but, but yes, if you don't mind sending it to both of us now would that confirmation that you send us if I printed out and everything and I hold onto it with my deer life, that's the one that I would present to the, to the hotel.
Agent (Jocelyn Burgess): Alright. Yeah we can definitely.
Agent (Jocelyn Burgess): Yeah, the confirmation will have a confirmation of your booking details, as well as what's called the hotel voucher. The hotel voucher is all that you need to present to the hotel, on your arrival with Hilton as well. If you have any, if you have any Hilton rewards numbers, that would also be needed at pre at check-in.
Customer: Okay.
Customer: Okay.
Customer: Oh, okay. Well, I'll ask my husband she did quite a number of traveling before he got retired. So we'll see, we'll see if he's got some sounds really good. Well very good and what was your name?
Agent (Jocelyn Burgess): Okay, perfect.
Agent (Jocelyn Burgess): Jocelyn with guest relations.
Customer: Lyn. Okay, very good Jocelyn. Well thank you so much, I appreciate it and I guess that's all we need. I'm kinda happy if we could just at least get the hotel now. I don't want to be waiting at the last minute, just in case. Okay, sounds good.
Agent (Jocelyn Burgess): Yeah.
Agent (Jocelyn Burgess): Understandably, this also will have flexible cancellation. So if you do find something that you feel might be a better fit please let us know and we'll go ahead and assist with the cancellation of this one.
Customer: Okay, hopefully not. But so I just wanna just kinda make sure that we're there at least at a, at a point where it's familiar with the, with the boat. I don't know if other hotels have contracts with them but I would just be comfortable if this is the one that they do cause that's what I thought I heard. So, okay, well sounds very good Jocelyn. I'm gonna keep that in mind about that flexibility. Okay.
Agent (Jocelyn Burgess): Right.
Agent (Jocelyn Burgess): Yeah, yeah, perfect and then yeah, I just have one more.
Agent (Jocelyn Burgess): Okay, perfect, and I just have one last question for you. Do you have any referrals or people that you're traveling with that I do need to coordinate this with.
Customer: No, not at all. We're going like, two blind mice over there, so you know, we're just gonna be, you know, just looking so.
Agent (Jocelyn Burgess): Yeah, okay.
Agent (Jocelyn Burgess): Well if you have.
Agent (Jocelyn Burgess): Well, answer dam is a fairly tourist friendly town so I think you'll have a wonderful time. If you have any questions let us know, okay?
Customer: I think that's so.
Customer: Sounds good. Well, very good. So two blind mes but not three. So we'll be.
Customer: Thank you so much, Jocelyn we're really anxious and nervous about the trip, you know, and then whatever else happens at the other end, we're gonna worry about that part, so, no problem. Very good.
Agent (Jocelyn Burgess): Absolutely, my pleasure.
Agent (Jocelyn Burgess): Okay, well it's our job here, a guest relations just to make sure that we can see the anxiety as best as possible. So if you have any additional questions please don't hesitate to let us know even if it's just hey, where do I get the best cup of coffee?
Customer: Oh, wow. Well, well that sounds really good. I will say though, you know we have family just so you'd know and I'd like to find out by contacting you all. Let's say we're over there, I don't know if I could use my WhatsApp on you all but to contact you all if I had to like, in an email or whatever. I think the only concern I have right now is that we have a family that is has said that they would come and pick us up at the peer at in you know where the docks at the end.
Agent (Jocelyn Burgess): Mm-hmm.
Agent (Jocelyn Burgess): Mm-hmm.
Agent (Jocelyn Burgess): Okay.
Customer: So I've sent her, you know a little message through WhatsApp and everything and I told my husband. I said you know your cousin has not sent me a, at least a hello. I mean, I know she's very German. But you know it at least just say hello and you know how things are going and whatever. And anyway, in the event that you know, I don't know that we don't really get that contact with her. Cause our flight would be out of stud cart. Would we be able to count on you in an email or something?
Customer: Or manage to call you all to maybe get us a hotel or something or, you know, whatever we need to do or lodging or maybe find it on our own. But I mean, you know, if we ever need help to just, you know, find some lodging on our way.
Agent (Jocelyn Burgess): Yeah.
Agent (Jocelyn Burgess): Once, yeah, once you're off the itinerary and you've Disa barked. If for some reason your family hasn't been able to get in contact with you or even before you get on the ship and you're still nervous please let us know cause we can still assist you with making bookings for a hotel or transfers or even potentially a day room while you're on the ship. Because of internet. We usually we probably communicate directly through email just because we don't want to stress out any kind of traveling plan for your phone. But I do know that for most especially for, they do have WiFi available and it should involve WiFi calling if your smartphone is adapted for that. So, you can always try to give us a call and then we will communicate whatever way we can.
Customer: Okay.
Customer: Mm-hmm. Okay.
Customer: Okay, and one last panic button. So, let's just say we're over there and we find out midway and the trip that she's not going to be able to pick us up and, you know, they had other plans or whatever. Is it possible to reroute our flight, like, maybe schedule change it for us to fly out of bazzle not at that same day because obviously, we'd have to reserve it but would we be able to do something like that if we had to?
Agent (Jocelyn Burgess): Mm-hmm.
Agent (Jocelyn Burgess): Mm-hmm.
Agent (Jocelyn Burgess): We, yeah, our air department is very adept with handling last minute changes. They can't guarantee that it will be the cheapest option cause a lot of airlines will cause penalties and fees but that is something that a request that can be made. They will be able to assist with. Yeah, they're pretty, pretty well verse in helping people who are stranded, helping people who need to make last minute changes. We just need to know that you're already on your itinerary in order to do so.
Customer: Yeah.
Customer: Right.
Customer: Okay.
Customer: I see. Okay. Okay. Well then, I, that's just a, a little plan, a thinking in the event. You know I get a little nervous if I don't get a communication back or something. So that was a little bit kind of like giving me a little anxiety but then after that I'm thinking well, if not we will just swing it and find our way on some Uro. Train thing. And then just visit little areas as we go and that's it till our flight, so.
Agent (Jocelyn Burgess): Yeah.
Agent (Jocelyn Burgess): Mm-hmm.
Agent (Jocelyn Burgess): Yeah, we, yeah, we can also, potentially add, assist with any railroad tickets as well. We do have limited access to rail Europe in some specific country, rail roads. So we're here to try and make sure that you can get home.
Customer: Okay.
Customer: Okay. Very good. Well, I want to enjoy while I'm getting home, but.
Agent (Jocelyn Burgess): Yeah.
Customer: You know along the way, let me pick up a Crissan and a coffee and a beer. And then yes, we will come home. Okay, well that sounds really good.
Agent (Jocelyn Burgess): Yeah, but we're here is the safety net for you. Yeah.
Customer: Okay. Very good. Well I think you've kinda answered some things for me and at least a little backup because I think that was kinda letting a little heavy on my mind and you know, we're not thirty years old or in our sixties but I mean we're movable physically and everything so flexibility is there for us. So I think we'll find our way but I, it's nice to know that you could have at least that one phone call that you can.
Agent (Jocelyn Burgess): Alright, perfect. Well Ms. Bran if you need anything else, please don't hesitate to let us know, okay?
Customer: Alright, thanks, thank you Jocelyn. You have a great day.
Agent (Jocelyn Burgess): You too bye-bye.