Agent (Pam Chavez): Good afternoon. Have a travel this Pam.
Customer: Hey, Pam. Kevin Ros, how you doing?
Agent (Pam Chavez): Oh, I'm doing okay, thank you. How are you?
Customer: Good, did you were up in the last go, right?
Agent (Pam Chavez): Yeah, yeah, we were.
Customer: Yeah. Yeah, how was it?
Agent (Pam Chavez): It was good, it was good. But I'm not a big ship person so much. We're not a big shift people and it was every princess over 3600 people and it was a full ship.
Customer: Yeah, yeah.
Customer: No, yup, I know what you mean.
Customer: Oh, god, oh, oh, goodness. Yeah, too many people. Yeah, no, I hear you. Hey, when you were gone I booked a a talk to whatever to Switzerland.
Agent (Pam Chavez): Yeah, that's.
Agent (Pam Chavez): Desktop.
Agent (Pam Chavez): Yeah.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Alright.
Customer: Yeah and I'm gonna, I'm gonna tie that in with my biking crew. So I need to talk to you about doing an air deviation from with biking so I can fly to the tech.
Agent (Pam Chavez): Okay, hold on one second.
Customer: Sure, yeah, time.
Agent (Pam Chavez): Which I just did for hold on.
Customer: Yup.
Agent (Pam Chavez): Unbearable, I'm barely getting through my, like reminders.
Customer: Oh, I, I'm sure you have so much in your basket. I wouldn't want to know what you got.
Agent (Pam Chavez): Oh, like, oh, my gosh, this is a little bit Matty.
Customer: Yup. Yup. Two people, too many people track.
Agent (Pam Chavez): Oh, it's crazy, it's crazy crazy. Oh, I know, I mean, it's, it already has, I mean, it's, I don't know how we're sticking up because I mean, I'm getting survey saying she's too busy, she's too busy and give me like a one out of ten and I'm like, you know what? That's not fair.
Customer: Yeah, it's gonna get worse.
Customer: Yeah.
Customer: Yeah, somebody, somebody puts up Monday at the Pavlis site, saying you know, I can't get my TA to call me back, and da da da da. And it's like, well, they're busy, but you know. Yup.
Agent (Pam Chavez): Mm-hmm, mm-hmm yeah. Okay, so, let me pull up which reservation we need to look at one moment.
Customer: Yeah, I've got the, there's a biking one and then obviously the top one.
Agent (Pam Chavez): Okay, so that's gonna be.
Agent (Pam Chavez): Wait a minute. Is it going to be the and chanting Ryan with the elegant del no.
Customer: Me, yeah, that's, yeah, that's, yeah, that's it. Yeah. We're gonna, we're going to do Switzerland before we jump on the Ryan one. Yeah, yeah, it was a good guess. Yeah.
Agent (Pam Chavez): Oh, wait a minute. Okay, hold on cause I'm kind of a little bit confused about the days but let me pull up the reservations.
Customer: Yeah. Yeah. Yeah, let's, let's make sure everything looks good to make sure I'm not screwing, so.
Agent (Pam Chavez): Okay. So the Switzerland is 9:10 to 921.
Customer: Yup, and then we're.
Agent (Pam Chavez): Okay, and then embarkation date is 9:25, right?
Customer: Yeah, but we're doing the Como extension that starts the twenty second. Yeah, so basically what I need to do is fly to Geneva and then I can, I'm gonna take a train down from Geneva to like, yeah, like.
Agent (Pam Chavez): Oh, that's right. Okay. Okay.
Agent (Pam Chavez): Okay, so I need to change the departure flight from Reno to Milan to Reno to Geneva.
Customer: Yes.
Customer: Geneva. Yeah, and I'm going to assume we need to do, I'm gonna, I'm gonna go on the ninth cause I got the hotel on the tenth with a.
Agent (Pam Chavez): On the.
Agent (Pam Chavez): Yeah.
Agent (Pam Chavez): Okay. On the terms we need to leave or in that room to Geneva on the ninth of timber. Okay. Alright.
Customer: Yup. Yeah, that's it and I'm assuming I gotta do and your DBA should, right? So but I already have the air plus I just, air deviation, I guess.
Agent (Pam Chavez): Probably. Yeah, definitely the deviation.
Customer: Yeah, I don't know. Hold on.
Customer: Yeah, yeah, if you can do that, that'd be cool.
Agent (Pam Chavez): Alright, what do you need? Okay. Okay, hopefully, Janine is on the list to, to change to so I don't think it's too problem. I hope not.
Customer: And I got one more question for you. Go ahead. Oh, we can worry about the hotel.
Customer: What's that about changing?
Agent (Pam Chavez): Well, hopefully Geneva isn't. Okay, I ten and okay city to change to deviation morning, so.
Customer: Oh, yeah. Gosh. I okay, yeah, hopefully it is. I never thought about it but I can does a lot of stuff in the Switzerland. So, okay, yeah, if you could look into that.
Agent (Pam Chavez): Okay, I will do that.
Customer: Well, let me ask you, let me ask you one more question. We go to France next April and then go, you know, and then I didn't do the Poland extension. Should I start, should I start looking at the airfare for next April or is it too early?
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): No, it's not too early.
Customer: Okay. I can send you an email with what we want or it's basically, it's going to be, yeah, Bruno that Charles de Gaulle and then coming back for more. So but I'll send you a quick email and then if you want to forward it to Leanna whoever does this stuff.
Agent (Pam Chavez): Yeah, definitely.
Agent (Pam Chavez): Yeah, okay, but so we're doing the error. Sorry, sorry while I look at this.
Customer: Yeah, yeah, take your time. I know, yeah.
Agent (Pam Chavez): For city supply.
Agent (Pam Chavez): 417 to 517 and Normandie, Britney and.
Customer: Yup, that's it.
Agent (Pam Chavez): 41851 okay, so the city of lights is before and.
Customer: Yeah.
Customer: Yeah, I've got, I've got the pre, a pre taco Cal so I'm gonna fly over, I know, you know Viking air.
Agent (Pam Chavez): Alright, which is that? Right?
Customer: No, I think the $17 should be.
Agent (Pam Chavez): Okay, so on 51 and then the cities of lights door. I don't know.
Customer: Starts on 51, right?
Customer: Yeah should turn on 51.
Agent (Pam Chavez): Yes it does. Okay, I'm just I'm confused with the air because I see the air as.
Customer: Yeah, we already, already change that one to. Can I put you in early cause I'm thinking, yeah, that's already.
Agent (Pam Chavez): Seven going to. Okay, hold on.
Customer: Yeah.
Agent (Pam Chavez): Okay, 47417 arrive for eighteen for this. Okay, I get it. Okay. That was, that was okay.
Customer: Exactly. Yup, that's sir. Alright, do you want me to send you an email or have what's the best thing to do?
Agent (Pam Chavez): Yeah, yeah, go ahead and send an email to what you think you want to look at and I'll probably just shoot it on over to Ashley to go ahead and do that.
Customer: Yeah.
Customer: Yeah, that's fine Leanna or whoever does this stuff Ashley. Should, should I put in my requested flights, cause I know united flies a one stop at a San Francisco this or should I just say you nine it, I didn't know what the best thing to do.
Agent (Pam Chavez): I've sent you a prefer flight.
Customer: Okay, that's cool. I can do that. Alright, I'll do it okay yeah everything I read said send you repurchase lights. Yeah yup, yup.
Agent (Pam Chavez): Yeah, I think that probably does. Okay. And I can hold on one second while I can't remember what we just talked about so, on.
Customer: Oh, go, go into Geneva September 20th.
Agent (Pam Chavez): Up to Geneva and so on April, on August.
Customer: Or September 9th.
Agent (Pam Chavez): September 9th no to Geneva. Okay. I'm not sure. Okay. I don't know why I'm so confused all of a sudden it's like, I just don't even know what I'm doing.
Customer: Yup.
Customer: Yeah.
Customer: Hey, you're still on, you're still in vacation mode, right? Oh, if you didn't actually go on vacation, yeah.
Agent (Pam Chavez): Or something?
Agent (Pam Chavez): What's that?
Customer: So you're still in really on vacation.
Agent (Pam Chavez): Yeah, it's my, my real vacation. This was kinda like, I did a large large like a 150 people over there to Alaska. So they live with the group not to lead the group or anything but just to go and, yeah, yeah, there was a little bit of stress to make sure everything went right but my real vacation comes and we're doing Porto. The group proof on top the Douro river on the 22nd of August.
Customer: Yeah, wow, yeah.
Customer: Yeah, yeah.
Customer: Oh, yeah.
Customer: Oh, the Douro river. Oh, well, so, okay, you're gonna like that, it's gorgeous. So, yeah, drink of wine. You guys drink wine, right?
Agent (Pam Chavez): Yeah.
Agent (Pam Chavez): Okay. Oh, okay. So this is, this is an interesting situation because myself and my coworker rose her and heard. I really, really good friends and our husband's actually get along. Well. Rosen, I drink your neither of them, do you have a designated driver even, even on the cruise?
Customer: You'll like it.
Customer: Yeah.
Customer: Yeah.
Customer: Yeah.
Customer: Wow! Well that way you can, that will well, well every time you go for the sample that's what I do with Carrie I actually, I always get the free samples and I ended up drinking her stuff but whatever somebody somebody's got to do it. Yeah, cool. Alright, good. Yeah, good. Good for you. Sounds like a blast. Cool, alright. Okay, alright, good. Alright, good. Talking to you and I'll shoot you an email with us the requested flights. Thanks, bye bye bye. You too.
Agent (Pam Chavez): Yeah, just have that. Yeah, we yeah, we, we've already got it all plan or we do all the that good stuff.
Agent (Pam Chavez): Yeah, it'll be fine. Alright, Kevin.
Agent (Pam Chavez): Sounds good. Okay. Sounds good. Have a good day. Bye.