Mary Fuller · Feb 15, 2025 · 9:00 PM
Outbound · 43:24 · Planner: Rose Morrissey · +12393154141
“I definitely want to go to Cappadocia. I mean, that was the only reason I said I want to do the Windstar first, cause I thought I wanted to go to Cappadocia before I got on the ship.”
By the following Thursday, email Mary a proposal from A&K outlining a private Cappadocia pre-cruise package including flights (Amsterdam to Cappadocia with return to Istanbul), hotel options (with pricing for the Argos or comparable five-star property), balloon ride and transfers, and clarification on how insurance will cover the full extension period. Confirm that A&K can arrange onward air from Istanbul to Athens for the Windstar embark on September 16–17.
Full analysis
What happened
Mary called to finalize upcoming back-to-back travel plans: a recent South America trip recap led to booking the Air France flight from Amsterdam to Paris on April 25 (departing 11:35 AM, arriving 12:55 PM) in business class, seat 3A, charged $629.50 to her Fidelity Visa. The agent (Rose) then reviewed her multi-leg April–May itinerary (Paris hotel stays, Normandy/Brittany/La Vallée river cruise, additional Paris hotel, then a French river cruise), confirming all pre and post hotel nights and transfer logistics. The conversation shifted to Mary's September Windstar cruise with an ambitious pre-cruise extension to Cappadocia, Turkey. Mary raised concerns about travel insurance coverage for the extra days in Cappadocia and the cost/logistics of adding hotels in Istanbul and Cappadocia. Rose proposed three options: book with A&K for a private tour with air and hotel included, use Tauck's air-inclusive option, or book independently via ViaTour. Mary expressed interest in working with A&K (a recognizable operator she trusts) and asked Rose to coordinate details including flights from Amsterdam to Cappadocia, hotel recommendations (she noted the Argos hotel in Cappadocia), and insurance implications. Rose committed to reaching out to A&K the following week to develop a proposal. The call ended warmly with Mary thanking Rose for her work and joking that Rose should get rest before her dinner guests.
Emotional read
Mary was relaxed, conversational, and collaborative throughout. She displayed good humor and practical mindedness, openly discussing her concerns about insurance and logistics without anxiety. She showed deference to the agent's expertise while remaining engaged and asking substantive questions. By the call's end, she was satisfied and grateful, wishing the agent well for her Saturday dinner plans.
Emotional arc through the call
Mary began the call relaxed and conversational about her recent South America trip, remained steady and engaged through the administrative flight booking, then became more actively engaged and questioning as planning shifted to the ambitious Turkey extension—showing intellectual investment in solving the Cappadocia logistics puzzle—before closing warmly and grateful.
How customer sees Pavlus
- positive · Mary readily provided credit card and personal details to Rose; demonstrated trust in Pavlus's coordination of complex multi-leg itineraries
- positive · Mary deferred to Rose's expertise on flight options, seat assignments, and tour operator partnerships without resistance
- neutral · Mary did not explicitly praise or critique Pavlus in the call; focused on logistics and next steps
Value perception
Mary did not explicitly state a view of Pavlus vs. direct booking or competitors, but her willingness to delegate complex multi-country logistics and her trust in Rose's tour operator partnerships (Tauck, A&K) suggests she values the agency's coordination and expertise, particularly for unfamiliar destinations like Turkey.
Customer behaviors
sharing detailed post-trip feedback from recent South America travelasking detailed logistical questions about pre/post hotel nights and transfersdelegating Turkey extension planning to agent while setting expectations for follow-upactively researching hotels and tour operators independently (Cappadocia, ViaTour, A&K)managing multiple credit cards and choosing which to charge based on balancedeferring final decisions on Turkey logistics pending agent proposals and insurance clarification
Topics & signals
| Topics | back-to-back river cruises and toursflight bookings and seat assignmentshotel accommodations and transferspre-trip and post-trip hotel nightsTurkey/Cappadocia pre-cruise extensiontravel insurance coveragepayment methods and credit cardstour operator coordination (Tauck, A&K) |
|---|---|
| Destinations | South AmericaArgentinaAmsterdamParisNormandyBrittanyRussiaSt. PetersburgMoscowFlorenceTurkeyCappadociaIstanbulAthens |
| Cruise lines | TauckA&K (Abercrombie & Kent) |
| Buying signals | issued Air France ticket immediately for Paris flight on April 25confirmed business class seat assignment 3A on specific flightprovided Visa card ending 7022 for payment of $629.50confirmed multiple pre and post hotel nights across three back-to-back toursdelegated Turkey/Cappadocia planning to agent with timeline to follow up |
| Objections | uncertain if travel insurance will cover pre-cruise extension to Cappadociaconcerned about paying for multiple hotels in Istanbul and Cappadociaworried about complex routing to Cappadocia from Amsterdamhesitant about long flight connections ending in Athensunsure about airport options and international flights to Cappadocia |
Analyzed 2026-05-23 22:53:03 by claude-haiku-4-5-20251001. Confidence 0.88.
Transcript (33,846 chars)
Agent (Rose Morrissey): How are you? I'm so sorry. Customer: Oh, that's alright, I got busy yesterday afternoon or whenever. Don't worry about it. Agent (Rose Morrissey): Oh, okay. Alright, well, I'm here. Let's look at what time did you what was that? What was that? Customer: What are you doing working, what are you doing, working on a? Agent (Rose Morrissey): I know it is, I tell you I can't catch a breath. I mean, it's like we're I'm sitting at the desk from like 8:00 in the morning and I don't move away from this desk till like 8:00 at night. It's weird it's not good because oh, my goodness. Oh, well, I do go to the bathroom, I get something to drink but and you're coming back, I mean, he's getting his money's worth with me. That's for sure. Customer: Oh, that's not good. Customer: Yeah. Customer: Oh, I'm sure. I am sure. Oh, my gosh. Agent (Rose Morrissey): Yeah, you know and then you know, you're sleeping and you wake up. You go, my god, you forgot to call Barry. Customer: Yeah, no that's okay. I, you know, I wasn't really rushing. I just thought, you know I'm certainly thinking of had about trips and I'm thinking, okay, I think we got all those times, worked out that I'm spending extra night pre and post and all of that should go smoothly. But we never booked the Amster damn to Pais we, I think we were waiting to see what hotel I was going in or some such. Agent (Rose Morrissey): Yeah, but the hotels. Agent (Rose Morrissey): Well, yeah, yeah, let me ask you a question. How was your trip? But didn't you go on uh-oh South America. Customer: Sure. Customer: Yeah, I went to South America. I got we get week ago today it was good, you know, I thoroughly enjoyed it. Even though I had been to Argentina before. When I went to an article, the ho, we state at the var palace this trip the time past we stated VR art which was not nearly as nice as the palace. But you know, yeah, but the Avis very popular there. So, you know, and I had seen the palace when I went to South American I thought no why are we staying there? But I got to stay there. So it was lovely. Agent (Rose Morrissey): Okay, and how was that? Agent (Rose Morrissey): Yeah. Agent (Rose Morrissey): Uh-huh. Agent (Rose Morrissey): Oh, sounds beautiful. Agent (Rose Morrissey): Mm-hmm. Agent (Rose Morrissey): Oh, okay, okay. Agent (Rose Morrissey): Yeah. Agent (Rose Morrissey): Oh, good. Did you get a lot of single solos on that tour or no? Customer: No, actually, not there were twenty of us on the tour. I buy myself and then there were two sisters who had their mother with them. So they were three. And then me and the rest of them were couples. Agent (Rose Morrissey): Uh-huh. Agent (Rose Morrissey): Oh, nice. Mm-hmm mm-hmm. Agent (Rose Morrissey): So, I was it the small group. It was a small group, right? Okay. Yeah. Customer: It was a, yes, it was a small group and you know, and that's always good. I like small groups, I'm getting a little spoils you have to pay more but, there are a few of people. Agent (Rose Morrissey): Yeah. Agent (Rose Morrissey): Yes, yes, yes, and then I guess the people that your tour directors didn't make it to the talk 100 anniversary then. Customer: No, they did not because you know, they're all working now. You know, the tour guy that I had was Carmine and he had been my tour guide in Russia, and let's see, I went to lab via liaison Saint Petersburg, and Mosco in 202016 actually. So it was the same guy. Agent (Rose Morrissey): Brian. Agent (Rose Morrissey): Uh-huh. Agent (Rose Morrissey): Wow. Agent (Rose Morrissey): Back in the day. Yeah, yeah. Agent (Rose Morrissey): Uh-huh. Agent (Rose Morrissey): Oh, that's too bad, they didn't get to join. But you know, what are you gonna do? Somebody's got to work. Right. Customer: Yeah. Customer: Yeah, yeah, yeah, somebody has to work and I haven't, I haven't talked to my tour buddy on guide but he was retired now, but he was doing the Florence trip so, I can't wait to hear about that. Agent (Rose Morrissey): Oh, yes, yes, yes. Okay, so let's see you're gonna start you're finishing that on the April 25th and then yes, and we do have you, that's when you do your Norman, Norman Okay, there you go. Customer: Yeah, yeah. Customer: Yes. Customer: Yes. Customer: And I think Norman the starts the twenty seventh but, you know, I'm not gonna hang around Amsterdam. I just when you know, everybody else gets off the ship I don't want to go ship, hotel, I'll just do ship and fly. Agent (Rose Morrissey): Yeah, come home. Agent (Rose Morrissey): Yeah, yeah, okay, so on the 25th of April Amstrad to petty nice. Customer: Yes. Customer: And, and, okay, go ahead. Agent (Rose Morrissey): Let's see we have air France at two oh 5:00 PM. We have air France at 11:35 PM arriving there at 12:55 PM. I would do that. Customer: Okay. The twelfth eleven something. Yeah, because I'm sure they're going to get us off the ship first thing in the morning and direct this to the airport. Okay. Agent (Rose Morrissey): 35, yeah. Agent (Rose Morrissey): Oh, yeah, yeah, yeah, let me, let me look at this. Agent (Rose Morrissey): Sure, we are all lined up. Customer: Yeah, that Paris hotel after the trip was the one I think we have a pre, pre night on the twenty fifth. Agent (Rose Morrissey): Yeah, you, yeah, yeah, yeah, you are gonna stay at the. Agent (Rose Morrissey): Hotel scrub after the cruise after that tour there. Customer: Yes. Customer: Yeah, yeah. Customer: I think it starts. Yeah, go ahead. Agent (Rose Morrissey): Until. Agent (Rose Morrissey): Post tour departure on the tenth, you're there on the ninth because the tour ends on the ninth and you're spending a night there an extra night, and then I'm gonna make sure that how get somebody to pick you up from that hotel and take you to the intercontinental to start the new one. Customer: Yeah. Customer: Okay, yeah, cause we were trying to get the intercontinental earlier. But then, then you couldn't, so I'm gonna say, I think I'll have four nights at that hotel at the end of the tour. Agent (Rose Morrissey): But they didn't be. Yeah, yeah, yeah. Agent (Rose Morrissey): End of the two. Yeah, because you are staying at that hotel the few days after the two. Yeah. Customer: Yeah, I think it's three nights and then we, I know and I said okay, I could just stay the next night. Would you give me time to do laundry? Agent (Rose Morrissey): So transfer from the hotel scrub. Agent (Rose Morrissey): Rab, mm-hmm. Agent (Rose Morrissey): Well, all these hotels and Paris are so beautiful. Customer: Oh, I know. Agent (Rose Morrissey): Okay. For the next tour that's, that would be the river cruise French escape? Mm-hmm okay, so let's look at the air. Do you want to go business call? It's only an hour and twenty minutes. Customer: Yes, yes. Customer: Well the only reason I, you know I don't, I might have baggage. I'm not sure what the limit is. Agent (Rose Morrissey): Oh, because you might have more bags. Agent (Rose Morrissey): Yeah. Agent (Rose Morrissey): Yeah, we'll do the business class and that way you can check-in right away because I know going a premium economy you know, there wasn't a premium economy line for us for a tab air in, in portal. So you the line was just all away to the round and the round I'm going, oh, Lorton mercy. I hope I can make this flight. Yeah, no do the business much. Let's see eleven. Customer: Okay. Customer: Yeah, yeah, okay. Agent (Rose Morrissey): My goodness, 62950 for that business class on air France. Do you want me to let me check KLM. Well, it's the same slide but it's K-L-M-N air France is the operator the ticket, yeah. Customer: Okay. Customer: Okay. Agent (Rose Morrissey): What is here? There's another one, and let me see how much that would be. Agent (Rose Morrissey): This one? Agent (Rose Morrissey): Mm-hmm. Agent (Rose Morrissey): Yeah, same price. $630 out, I thought maybe by booking it like with a KLM, they'll give you a lower price. But it's the same price. Do you want, do you want air France. Customer: Okay. Customer: So, yeah, either one, whichever one you would recommend is it's the same flight. Same time. Okay. Agent (Rose Morrissey): Yeah, same flight, same time as just who I'm gonna issue the airline ticket on it. So you have delta sky miles, right? Okay. So then I'm gonna issue it onK LM ticket so that way you can get delta even, even though if you do air for same thing. Customer: Yes, I do. Customer: Okay. Customer: Okay. Agent (Rose Morrissey): Gonna do it on air free. Agent (Rose Morrissey): Friz you know, it's operated by air France and you know, when you do it on the airline, that's operated and they look at the ticket and you says, oh, you're, yes, come on over, because you're ticketed on their airline, not KLM and you're on their flight. Yeah, yeah. Okay. Customer: Yeah, well air. Customer: Yeah, okay. Yeah, air Francis fine. Agent (Rose Morrissey): Okay, so we're going to do that at 11:35 AM. Agent (Rose Morrissey): There's another one at two oh 5:00 PM but you arrive in Paris at 3:30 PM. Customer: No, I think I'd rather go early cause I'm sure they're gonna get us off the ship and of course it's gonna be at least three hours before, but by that time I'm sure I'll be ready to get to pay us. Agent (Rose Morrissey): Yeah. Agent (Rose Morrissey): Get going. Agent (Rose Morrissey): Okay, so $629.50 we can go ahead and issue that today. Customer: Okay. Customer: Okay. Agent (Rose Morrissey): Mm-hmm and which credit card? The discover card again? Customer: Well, you know I just got my discover card bill and I think I'm about $1,000 below the Max so let's, let's put it on fidelity and yeah. Agent (Rose Morrissey): Oh, oh, okay, okay, okay. Alright. Agent (Rose Morrissey): Okay, let me look at that, I have Dey, okay, that's the visa card ending at 7022 okay. Customer: Yes. Customer: I think that's the number. Let me get the card and see but I I'm pretty sure cause I gave it to you as the backup. You know, I've got all these clean in at the same time and I'm thinking cheese well I, you know I, my, I, it's in my bill was like $27,000 when I got it. I look, yeah, yeah, and you know I didn't, I'm I kinda looked over to see what was on there but I see that vis fide visa ends in 7022. Agent (Rose Morrissey): Mm-hmm. Agent (Rose Morrissey): Mm-hmm. Mm-hmm. Agent (Rose Morrissey): Oh, oh, yeah, that's that. Agent (Rose Morrissey): Mm-hmm. Agent (Rose Morrissey): Mm-hmm okay. 7022 yeah, that's the one. Alright, I'll go ahead and email this over to get it issued. Customer: Yeah, that's the one. Customer: Okay. Agent (Rose Morrissey): And that will be on air France, flight 1445. And I'll email you this itinerary April 25th departing Amsterdam at 11:35 AM arriving Paris at 12:55 PM. Customer: One, yeah. Customer: Okay. Which is I could probably then they'll pick me, check me the hotel. Alright. Agent (Rose Morrissey): Hey. Agent (Rose Morrissey): Yes, yes, and I'll give that, I'll give that information to talk, transfer, transfer information. Yeah, and then for 258. Customer: Okay. Customer: Okay. Customer: And if you can do the seat assignment on that, I think it might be nice to have a window, and that one, it's a short flight. Agent (Rose Morrissey): Okay, how did, how did your flights go to South America eventful? Customer: I very uno. Yes and then, then we had three internal flights on the trip and all of those us so that they were fine. Agent (Rose Morrissey): Okay, good, good, good. Agent (Rose Morrissey): Mm-hmm. Agent (Rose Morrissey): Okay, good. Customer: I manage to get an eye see every time, I guess that's cause they put the couples in and stick me on the Isle. Agent (Rose Morrissey): Okay. Do you want a window seat on the business class? Okay, so I'm gonna put you on row three A. Okay, I'll grab that. Customer: Yes, yes. Customer: Okay, that's fine. Agent (Rose Morrissey): I'll put 238. Agent (Rose Morrissey): Nice. Okay. Agent (Rose Morrissey): One, thank you. Agent (Rose Morrissey): This is. Agent (Rose Morrissey): Okay. Agent (Rose Morrissey): Nice, very nice. Agent (Rose Morrissey): Yeah. Agent (Rose Morrissey): Stller.marywatGmail. Agent (Rose Morrissey): It always does this. Customer: What's that? Agent (Rose Morrissey): I'm missing SSR contact mobile or S. Well, okay. Yeah, will you go sign in, make sure you give them your mobile number, telephone number. Yeah, it's telling me to tell you. Customer: Oh. Customer: Okay. Agent (Rose Morrissey): I thought that was pretty good. Thank you. Okay, and then I'm gonna put your delta number in there. Customer: Yeah. Agent (Rose Morrissey): I know you have a delta number. Yup, she does S-S-D-L. Customer: Yes, I do. Agent (Rose Morrissey): Okay. That's in there. We don't need to do TSA because they don't honor that over there. Yeah, but you know what? I'm gonna put it in, see what happens. Customer: Okay. Customer: Okay. Agent (Rose Morrissey): You never know, you know but yeah, I went in doubt, just try it. Customer: Might as well try. Customer: Yeah, true. Agent (Rose Morrissey): And then, and then they'll say sorry about you have to go to another line. Oh, oh, I'm sorry. Customer: Another line. Agent (Rose Morrissey): Well, it took it with your itinerary. Yeah. Mm-hmm. Customer: It did? Wow. Agent (Rose Morrissey): I'm doing. Agent (Rose Morrissey): Have your itinerary if you could check that. Customer: Oh, yeah. It just came in. Customer: Departure 11:35 arrival 12:55 and the to golf lovely. Agent (Rose Morrissey): Mm-hmm. Customer: Looks good to me and I, I'll see three A. yeah, yeah, on the twenty fifth and, and the twenty fifth was the date. Agent (Rose Morrissey): Mm-hmm. Agent (Rose Morrissey): Yes, the date that the tour ends the cruise. Customer: Yes. Customer: No, Brussels to a strada. Okay. Agent (Rose Morrissey): The bro, yeah, mm-hmm and then you're gonna do Normandy, Britney Paris the la valley. That's a nice tour, I liked that tour. I did that. Yeah, mm-hmm. Customer: Yeah. Customer: Okay, well I'm looking forward to that one. And you know that hotel at the end of that trip. Oh, I guess they'll pick me up and take me to wherever we're staying in side. Agent (Rose Morrissey): Yeah. Agent (Rose Morrissey): Yeah, mm-hmm. Customer: Will and then after that you'll arrange a transfer from that hotel to the intercontinental. Yeah, okay. Agent (Rose Morrissey): Right. Agent (Rose Morrissey): Hold on a moment to that let me just look at that one more time. You're coming in on the free tour, 25 oh, yeah, you're gonna stay at the palace Verid. You're there for two nights, you know that. Customer: Yeah, yeah, that's. Customer: Oh, well and I have a pre night and then is there one night on the and the other night is the first day of the tour, correct? Okay. Agent (Rose Morrissey): And then another night. Yeah, 26. Agent (Rose Morrissey): Yeah. Yeah, no, the first day of the tour is 27, so you're there the twenty fifth and the twenty sixth but they gave you the gift of time on the $855 the back the $855 cause that was more money. Yeah, and then they gave you also a a discount on the insurance. Actually, they didn't charge you insurance on this, but they do cover you. Customer: Okay. Customer: Okay. Customer: The front. Customer: Okay, okay, okay. Customer: Yeah, okay. And then the boat insurance was all included. I think. Yeah, okay, alright, and then we have the. Agent (Rose Morrissey): Because you're doing back to back, yeah. Agent (Rose Morrissey): Yeah, mm-hmm yes, yes. Oh, yeah, so that's good. So they're gonna pick you up from, I'm gonna let them know your flight information pick you up from the ship, I mean from the airport and take you to the palace and ride nice, nice, very nice. Okay, so we're gonna use the, I'm gonna go ahead and do it the visa card then. Customer: Okay. Customer: Okay. Customer: Good. Customer: Yes please. Agent (Rose Morrissey): Okay. Total price is $629.50. Okay, and I well, I've got your passport over here let me make sure that it's not expiring. Oh, no, you got another few years, the two years here. Customer: Okay. Customer: Yeah. Customer: Yeah, 27. Agent (Rose Morrissey): Okay. Customer: I believe me I check it. I get out of bed in the middle of the night and go, when is it expiring? I better check it. Agent (Rose Morrissey): I know what you mean. Yeah, I know like, oh, my god! Did I send that out. Oh, then I will come downstairs and get in my office and turn on the computer. Customer: Yeah, it's terrible. Customer: Oh, I know, I, you know, I get worried about that sort of thing. I did get out of bed and I'm thinking, oh, is it expiring? 2026 do I need to redo it? That stern, stern Boul trip is coming up in September and I, yeah. Agent (Rose Morrissey): Yeah. Agent (Rose Morrissey): Yeah, yeah. Agent (Rose Morrissey): Oh, you're good. You're just you, it does not expire to twenty seventh. Customer: Okay, but have it's got to be valid for six months. Agent (Rose Morrissey): That's right, but that tour, wait a minute, it's down bowl. Hold on a second. If you wanna, you know, when you come back after all these trips you can renew it if you want. Customer: Yeah. Customer: Well, no, I think if it'll get me through the sib trip and back. Agent (Rose Morrissey): Is this, is this September? Yeah, sixteen. So, you're, no, you're fine. You're not, yeah, you're good, you're good. It doesn't, you're not expiring to 2020, yeah. Customer: Yeah, it's September, yeah, yeah, we. Customer: Yeah. Yeah, so I figured once I got back from estimable I would apply for a new passport. Agent (Rose Morrissey): That's another nice trip too. This is on the, on the wind star, right? Yeah, it's a nice. Customer: Yeah, and you know, I was I I'm, we haven't booked anything there because I want to go to caption. I was just looking up information on Caposia when you call me back this afternoon. Agent (Rose Morrissey): We can go there early. Customer: Yeah, I want to go there early but I'm not sure how to, I mean, my big question is with the tin blue trib am I, oh, when you're ready to listen. I'll, cause I know you're still punching numbers in. Oh, okay, okay, so when I get ready, when I get ready to go to eastern boll. Which I think you said of start September sixteenth, seventeen somewhere in there. Agent (Rose Morrissey): Mm-hmm. Agent (Rose Morrissey): Hold on a second. Agent (Rose Morrissey): Yeah, go ahead. No. Oh, I'm good. I'm good. Go ahead. I'm pulling out this one. Agent (Rose Morrissey): Sixteen you got a pre night. Customer: Okay, sixteen I got a pre night, okay, I'm gonna want to go earlier than that to table and figure out how to get to Caposia my, my question will be when I buy the insurance on will it cover like three days I go to Caposia. Agent (Rose Morrissey): Mm-hmm. Mm-hmm. Agent (Rose Morrissey): Yes, mm-hmm. Agent (Rose Morrissey): We. Agent (Rose Morrissey): Mm-hmm. Agent (Rose Morrissey): Yeah, you know what? That's the thing, because I'll have to check with tauck on that, you know, because you want to cover the whole time that you're away, that yeah, and I know tauck is looking at your, I, the itinerary and if you did the air with and we can look at that, you know, look, do the air with Ku and to co to make sure that it'll cover the whole time. So we can go from. Customer: Okay. Customer: Correct. Agent (Rose Morrissey): Maybe leave home like maybe three days prior go to cap Ado and do at least three nights there, right? Okay, do at least three nights there, we'll do it without the air so that way and, and we'll see what their prices. And I can compare it as well with he yeah, and then, because if we do the air with they cover it the whole time ear there, yes. Customer: Okay. Customer: Yes, yeah. Customer: Oh. Customer: Yeah, okay. Customer: Oh, it will. I wonder if I had to do the pre night stay in be even though I wouldn't be there. I guess I could pay for that. I had a time and leave the room empty and go. Agent (Rose Morrissey): You could do it that way or we can, if we're going to do the air with out, it'll cover you the whole time that you've gone. Okay. Yeah, yeah. Customer: Okay. Okay, that's my big question. I'd like to have at least two full days in Caposia so that means a day to travel there and a and three nights and then come back to table. Agent (Rose Morrissey): Yeah. Agent (Rose Morrissey): So, we can look at, have you looked @theviatour.com? Customer: That was my big question. Customer: I have not, what is it? Agent (Rose Morrissey): Okay, so look at, look at via tour and you can do that, let's say we can fly you over to stumble do that one maybe one night at the intercontinental ask, you know, and then the next day go with via tour to Patia. Customer: Okay. Customer: Oh, okay, and via tour. Agent (Rose Morrissey): So, that way you have a room to, leave your things there. Customer: Yeah, but the, but that means I'm going to be paying for hotels in tab and Caposia. Agent (Rose Morrissey): Oh, yeah, it, you sound, yeah, yeah, yeah, yeah, or we could fly you all the way too. I forgot the name of the town and where we need to. Customer: Yeah. Agent (Rose Morrissey): No and totally or something like that. Mm-hmm. Customer: It starts with a, it starts with a G., I think like G-N-O, I was just, okay. Agent (Rose Morrissey): Yeah, I'll look it up, I'll look it up and then have to send you there. We'll get you your hotel there and do a Bya tour excursion there mm-hmm and then and then from there we'll fly, you have a, that's the thing is, is going to. Customer: Excursion. Yeah, yeah. Okay. Agent (Rose Morrissey): Do enter, enter inter you know, internal from capita back to stumble. I'll double-check with on that. Yeah. Customer: Yeah, yeah, cause I, you know, I'm already starting to worry about that thinking, oh, god, maybe I should have just gone from and to Boul and done it at the end but that's not the way it's going here. Agent (Rose Morrissey): Yeah. Agent (Rose Morrissey): No, because you're gonna end up in Athens and it's gonna long be a long flight. So mine as well, do it short, you know, go from here to told me on a second. Let me see. Customer: Yeah. Agent (Rose Morrissey): Yeah. Agent (Rose Morrissey): Hold on. Customer: I think they're, I, you know, I'm not even sure it's gonna be the same airport like the international fly in the airport. Agent (Rose Morrissey): So. Agent (Rose Morrissey): You can find to capital just turkey at either. Agent (Rose Morrissey): Sorry, airport or the it's, N-E-V-S-E-H-I-R capo yeah, so we can ASR, let me see. Customer: Okay. Agent (Rose Morrissey): Let's say computer one. Agent (Rose Morrissey): Let's say, don't like these airlines, I don't know who these airlines are. Customer: Yeah, I know. Agent (Rose Morrissey): XQ and let me see that is. Agent (Rose Morrissey): On the line? Agent (Rose Morrissey): XQ is not even, even in my system. Agent (Rose Morrissey): Oh, yeah SunExpress I don't know who they are, I'm sorry. Let's see. Customer: Yeah. Agent (Rose Morrissey): Agent. Agent (Rose Morrissey): CC. Agent (Rose Morrissey): Okay, I was doing like a from Amsterdam to. Customer: Oh, why hamster dam? Agent (Rose Morrissey): You know, well, I was just thinking maybe, fly you know, from here, from there to Atlanta. Amstrad them and then Amstrad out to let me let me see if I can do K-O-M hold on a moment. What was that direct flight? You don't want direct flight? Customer: Oh. Customer: Oh, I see. Customer: Yeah, now the direct. Customer: Okay. Customer: Well, there's something, there's something here that I just pulled up direct flights from tauck, and there's air Serbia and Asana airlines or whatever, it's called Turkish air tie, Singapore airlines. Agent (Rose Morrissey): Mm-hmm. Agent (Rose Morrissey): Mm-hmm. Agent (Rose Morrissey): Mm-hmm. Agent (Rose Morrissey): So you want to go all the way to stable first or you don't wanna just route your way from for example. Customer: I'd rather route my way all the way up to pados if I could. Agent (Rose Morrissey): Yeah, that's what I'm saying, so let's say Amstrad let's, yeah, AMS, two. Agent (Rose Morrissey): Three and we want. Agent (Rose Morrissey): KL and makes it connecting but that, it goes Anser them to, to sorry, oh, no, it changes the airport. No, you don't want to do that. Customer: Yeah, I think it's, I know. Agent (Rose Morrissey): Okay, so take you to Amsterdam and then take one of these airlines from Amsterdam to ASR Capea. Customer: Oh, okay. Agent (Rose Morrissey): Yeah, we can, yeah, and I can ask how give, you know, for that to see if they can do it. Customer: Okay. Agent (Rose Morrissey): And, and, and, and then we'll go from there. Customer: Yeah. You know, I got a little bit of time on this one, but I'm you know, trying to figure out what I'm gonna join pados I also looked up the hotel and Caposia where A. in case stays, so A. in case stays there, that's probably where I want to be. Agent (Rose Morrissey): Mm-hmm. Agent (Rose Morrissey): Yes, you want to be where A-N-K or wherever the five star people are going to be at. Yeah, yeah, A-N-K hotel and capito. Customer: You got it. Customer: He, I haven't. I did that on. Oh, why? Oh. Agent (Rose Morrissey): Oh, oh, beautiful yeah, you got to stay there to five star. Customer: Yeah. What is it? What's the name of it? Agent (Rose Morrissey): Well, I see capita caves hotel, that's a five star. They have a cave suite a smally capita hotel. That's a five star hotel. Customer: Oh. Customer: Okay. Oh, the, yeah. Customer: A-N stays at a place called Argus, I-R-G-O-S Caposia. Agent (Rose Morrissey): R. Agent (Rose Morrissey): Oh, there it is, is a cap suite? Customer: Yeah. Agent (Rose Morrissey): Okay. Okay, I see that but it's $3,135. Looking at it. Yeah, looking at Expedia. No, well, I find, I can find a place to book you. Yeah, sir, mm-hmm let's look at the, yeah, yeah, yeah, but this cap, cab cab suite. Wow. Customer: A night. Customer: Okay, yeah, well, we'll worry about that when we figure out how the hell I'm getting there. Customer: I know I had seen that in my prior research and I may have written that down. Agent (Rose Morrissey): Mm-hmm. Agent (Rose Morrissey): It's a beautiful hotel. Excellent location. Customer: Yeah, is it, is it K-A-Y-A-K-A-P-I. Agent (Rose Morrissey): K-A or no, this is K-A-V-E-S hotels. Customer: See anything. Oh, I don't know that I saw that one. Okay. Agent (Rose Morrissey): And I see the one that A-N-K uses. Customer: Yeah. Well there's another one that's called solum S-O-L-E-M suites that looks good. Agent (Rose Morrissey): What's it? Agent (Rose Morrissey): So they all look so. Customer: I know I wanna stay in a case. Agent (Rose Morrissey): Yeah, yeah, yeah. You wanna say the case, yes, yes, that's why you're going there. Customer: I know it's that in the loon ride. Yeah, yeah. Agent (Rose Morrissey): And the to in, yeah, and the balloon right? So start you know, look at, look at via tour. Customer: I will. And. Agent (Rose Morrissey): Because you know, there'll be, there'll be reasonable but if you want us to do a it's gonna be expensive it would do it with A-N-K and include the hotel and transfers and everything I can look into that, I can, into that. Customer: Yeah, no. Well, this, I think A-N-K had I think the A-N-K tour that I looked at to turkey went to caption. It also went to Bodo and it went to, and I just look to see where they stayed in. Agent (Rose Morrissey): Okay, okay. Customer: So, I just looked them up to see if they even went to Caposia and I got the hotel. Agent (Rose Morrissey): We could, we can look at that, we can look at. Agent (Rose Morrissey): A-N-K see, if you want to do a private tour with A-N-K, of course it's gonna, yeah, and stay at their hotel. Everything is all with, you know, with A-N-K the balloon ride and all that stuff. So, you know, mm-hmm. Customer: Oh. Customer: Yeah. Customer: Okay. Customer: Oh, that would be kinda nice. Well, let's see number one about the insurance and how I can get there without having to change from the international lay airport somewhere if I can go Amsterdam directly to Caposia that would be wonderful so that, but then, the insurance, you know, I started thinking about it. I'm thinking, oh, Jeez, Mary you're 75 years old, I can't got a Caposia without insurance. Agent (Rose Morrissey): Yes. Agent (Rose Morrissey): Mm-hmm. Okay. Okay. Agent (Rose Morrissey): You got a, oh, my gosh. You got to have the insurance. Yeah. No, but do you have to have the insurance in case you need to evacuate yourself out of there. Customer: Oh, yeah. Customer: So. Customer: Oh, absolutely. Are you lose your luggage or you know, you know, any of that kind of stuff so but I think the big question at the moment is do, would when I buy the insurance, which I may have already paid for for this cruise, I don't know, extended, you know, days out I'm sure, I'm sure I could do it if I stay at the hotel and estimable but I don't wanna pay for a hotel and estimable and then try to get to pay for another hotel. Agent (Rose Morrissey): Yeah, yeah, yeah, yeah, yeah, okay. Agent (Rose Morrissey): Yeah. Agent (Rose Morrissey): No, I know what you mean, I know what you're saying, but but what I'm saying, here's the it, see we can do the air with if they can, or we can do it with A-N-K. Customer: Yeah, yeah. So anyway I'll let you. Agent (Rose Morrissey): Or I can do it or I can do it myself. So, you know there's three ways of you the only thing is I know we're top for sure. They're not gonna take you to capcha if they don't have a tour there. Customer: Okay, but would, yeah. Agent (Rose Morrissey): They can bring you home, you know, after the, after the tour and Athens after the cruise, they can bring you one way back home. But going there we can do, I mean, I can book that or you could do it with A-N-K. I can book to the private tour with A-N-K flying from Amsterdam to capcha. Customer: Yeah. Customer: Okay. Customer: Okay. Agent (Rose Morrissey): Okay and then go to ton boll after that. Right? And then, and then pickup, do your tote tour after the your tote tour, A, AK can also do your air Anthon back home. Customer: And pickup. Customer: Oh, okay. Alright, yeah, well I'll let you, I'll let you work on that one. Agent (Rose Morrissey): Okay, R-S-W yeah, I can do, yeah, I can or I can work the air myself and depending on how much A A. Ks air and the private Tran, you know, private tours is going to be okay and yeah, I think that'd be great do that with. Customer: Yes, yeah, okay. Customer: You know, I'm, I definitely want to go to cap. I mean, that was the only reason I said I want to do the stern ballpark first, cause I thought I wanted to go to capito before I got on the ship, so. Agent (Rose Morrissey): Well, the thing is, you're there, you're going to be there mm-hmm. Customer: That's true, that is true and I'm not going back to stab second time you got it. Agent (Rose Morrissey): Yeah, this is it we took a long time to get this tour to the, this cruise with the, with to, yes, so. Customer: Oh, I know what, you know I booked that before they haven't even bothered the prices. Agent (Rose Morrissey): Yeah, so this is in September, I'll, I'll reach out to next week with yeah, yeah. Customer: Yeah, well, you've got a little bit of time on that one. I, you know, I just wanna make sure all my pre nights and post nights and everything is covered on the next three back to backers. Agent (Rose Morrissey): Yeah, yeah, yeah, yeah, yeah. Yeah. That's what, and we do have all your pre night. It's just now now that we got the air. I will reach out to transfers to make sure they transfer you to the hotel, the verse for the two nights and then you're gonna pick up the tour there, and then after the tour, you're staying at hotel scrub for one night and then we need that transfer from hotel scrub to intercontinental. Customer: Yes. Customer: Yes. Agent (Rose Morrissey): For the French escape. Yeah. Nice. Customer: By that time I maybe it out. Agent (Rose Morrissey): By that time you're gonna have a good time on mag river cruiser unpacking ones because that tour, that tour you're gonna be packing and unpacking and but it's not that bad, it's not that bad. No, yeah, okay, so let me reach out to my guy. Hopefully he's still there to issue this ticket. If not I'll do it Monday, okay? Now that we know. Okay? Customer: Okay. Customer: I know it's. Customer: No, it's not that bad I'll be fine with it. Okay, I. Customer: Oh, yeah. That's fine. Yeah, that's fine. Okay and then you know, while I'm traveling on the back to back, three back to back you can figure me out on turkey. Agent (Rose Morrissey): On the yes, on the thirteenth I will talk to A-N-K first and you know, you and I can keep track of each other on email. Yeah, yeah, yeah, and if but, you know going, going there by yourself, I really, almost want to make sure that you're with A-N-K though. Customer: Oh, yeah, definitely, most definitely. Alright, well, get, get, just. Customer: Yeah, I would like to do that I, my one of my next projects was to look up you know who gives the best tours and capian you know, you can sign-up but you don't know what you're signing up for. Agent (Rose Morrissey): Mm-hmm. Agent (Rose Morrissey): Yeah, yeah, and then you have to, yeah, no, I think and then that way it's a name that we all know, it's a refer business. Yes. Yeah, okay. Alright, okay, thank you. Customer: Oh, we all know. A-N-K got it. That sounds good, rose. I get some rest. It is Saturday afternoon for you. Agent (Rose Morrissey): Well, actually, I'm supposed to have people over for dinner at the house so I'm already at it's all, it's all set. Thank you, thank you. Yeah, bye-bye bye. Customer: Well, you better get. Okay. Customer: Okay, alright, thank you. Alright, take care. Bye.