Customer: How you doing?
Customer: Hello.
Agent (Pam Chavez): Hey, Kevin Pam, I'm supposed to call you back, right? Okay, cool. I just start doing things and I'm like, oh, my gosh.
Customer: Yeah, yeah, yeah.
Customer: Yeah, I, yeah, I sent you a ref oh, yeah, no, no. Yeah I sent you a referral for some neighbors cause they we're going on a trip with them to Jeremy a military thing but they want to do a trip before the Germany thing starts, so I told them about Viking cruises, so they're all excited about Viking. So they're looking at two or three and they basically want me to book it obviously, you know, they're gonna pay for it but they know nothing about liking and I told them about the deviation cause they're going to have to get the mic and fly from Inic.
Agent (Pam Chavez): Yes.
Agent (Pam Chavez): Okay. Uh-huh. Uh-huh.
Agent (Pam Chavez): Oh, okay.
Customer: And, you know, just stuff like that. So this morning I was talking to him about the France cruise, they liked it. And then they said, well, we kinda like to stay longer and I said, well do the grand European, it's fifteen days that's like twice as long and he says, oh, that's when we want so, so that's, yeah. But yeah, so but, but the right now the grand Earp insuring free year fair. I don't know if, I, I'd looked at it earlier. Yeah, and, and they don't fly business. I'll just take whatever, hell I can get them. I just wanted to give you a heads-up they're super nice people but they're a little bit just organized if you know what I mean. So sometimes people, like other people to kind of help them with their decisions. So, you know, I, I'm going to help them but if you, if you're talking to them someday and there seems a little loopy, they they're, yeah, you know what I'm talking about.
Agent (Pam Chavez): Right.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Yeah, or friend or friend. Oh, Francis sinus, or something like that too.
Agent (Pam Chavez): Oh, well, shoot. I.
Agent (Pam Chavez): Right.
Agent (Pam Chavez): Right.
Agent (Pam Chavez): Okay.
Agent (Pam Chavez): Hey! Do you, should I just, I can just respond to that and ask him to send all their information, like their address and everything to set up the profile.
Customer: Yeah, yeah, send them an email and just say you need your address and stuff, and what how would you do stuff? Yeah, and then and they were wanted to get together this afternoon it doesn't look like we're going to do it, to talk more about these cruises. Cause they were you know Viking website you kinda got to know your way around cause if not you can get lost and all that other shit. So and what base and basically this thing in Germany it starts on the 16th of October, so I told them ideally you know, you do a cruise that ends on like the fifteenth or early morning sixteenth and you can just fly from you know, Amsterdam or whatever right to and then, yeah, an easy transition.
Agent (Pam Chavez): Alright, okay.
Agent (Pam Chavez): Right.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Right.
Customer: Tion he thought that was deed. Cause that way you know, you don't have to worry about getting hotels here and there and all the, that's what they're looking at. So, and they, and I told I talked go ahead October. Yeah. We need to be in tic. Well I'm already in but we're getting, we have to be in Muni in the morning, October 16th. So carry ready to cover it's these people that have to, you know they have to worry about getting that.
Agent (Pam Chavez): Yeah, yeah, yeah, okay, and what month is this for? What month is this? October, okay. Okay.
Agent (Pam Chavez): Alright. Well, there's that one that, yeah, free error on the first of October the fifteenth so that would work out to fine.
Customer: Yeah, I saw that and it, and it goes from Amsterdam. And I already looked and it, and if it did, if you do the one that ends in Amsterdam, you can fly from Amsterdam, Theo Mei in the morning. And yeah, cause if you got to be there by like 11:00 in the morning on the sixth team so you don't wanna miss it, miss this. Yeah, that's what I was looking at.
Agent (Pam Chavez): Oh, easy. Yeah, yeah.
Agent (Pam Chavez): Right now, just an FY and FYI two though there's standard cabins and then the next one is Randa.
Customer: Yeah.
Customer: They don't, I talked to him about the cabins and they said they don't need to go expensive, because they don't, the only time they're going to be in the room, is the shower and to sleep, and I said they don't waste your money on the, on a freaking upgrade because it, you know, if, you know, if you're going to be UpTop or, and lounge or something, it's, you know, so, that's kind of what they're thinking about and how about the air deviation, yeah, the air deviation now, the one time when I worked with you once Viking actually booked one of the connecting flights.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Okay, right.
Agent (Pam Chavez): Okay, well, I'm gonna.
Agent (Pam Chavez): Mm-hmm, well.
Customer: You know, I finished the cruise someplace cause you know, it say this one goes from to answer dam, which I think it does.
Agent (Pam Chavez): Yes, yeah, yeah, yeah.
Customer: The one we're talking about, yeah, so they would have to fly, they would have to fly from after Dan to Muni and then with the air deviation fly home from Muni Torino and what, and, and I know one time we actually book that middle flight through Viking just for the transfers and shit.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Right.
Agent (Pam Chavez): Well, I don't remember, yeah, I don't remember. I don't remember if they, okay, okay.
Customer: Shit, and, and I yeah, you tell me. Yeah, we did no, they did. I you and I did it once and for and somehow Viking booked it and.
Agent (Pam Chavez): Yeah, that sounds kind of interesting because I don't know that they are going to but I mean, we can certainly chat.
Customer: Well, if not they can fly KM and, and dons a flat for like $100. It's, that's not, not a deal breaker at all. Yeah, so the thing is I don't know it say that one is on the fifteenth, I don't know if they're gonna want to spend the day and after damn on the fifteenth and then fly at the sixteenth to mini or leave and you know, go Tom on the fifteenth I don't know we'll have to, we'll have to see what they wanna do but at least we can get the ball started. But we definitely got to do the air deviation when they fly out from a Muni. On the twenty sixth.
Agent (Pam Chavez): Yeah, yeah, I can do that. Yeah, I can do Pam.
Agent (Pam Chavez): Yes, yeah.
Agent (Pam Chavez): Yeah, that's fine.
Customer: Yeah. Alright, cool, yeah, yeah, if you wanna send something you be. Yeah, that's fine. I, yeah, what kind of I, yeah, I get all these codes from Viking and you guys too to like DB 24 and all this shit and I can never, you know, you plug a Ben half the time and it says this code, it doesn't work on his cruise. Exactly, thank you.
Agent (Pam Chavez): Yeah, I'm going to.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Yeah.
Agent (Pam Chavez): It's not a you know, especially that one is you're talking about the DB 24 or whatever it is. Yeah, that one looks okay yeah up to free air, right? Yeah, okay, but there's that other one that.
Customer: That would work, that actually worked today cause I on the one that we're talking about.
Customer: Yeah.
Customer: But I get codes all the freaking time. I mean there's yeah, there's always early, early burly. EBD. Always works but I don't know but that DB 24 actually worked on this one. Don't ask me what the hell like, you know what it gives you know I don't know if it throws any more perks. Yeah, yeah.
Agent (Pam Chavez): Yeah, well, of course, we want to try all of them and stuff but there's also that there's yeah, V-D alas. Yeah.
Agent (Pam Chavez): Oh, wow. Okay, yeah.
Agent (Pam Chavez): Yeah, it gives, it's a free error $25 deposit per person and the $500 bonuses per couple, so.
Customer: Okay. Well, I know the bike is gonna want full payment for October. I'm assuming they will, you know, if you look at it but yeah, no.
Agent (Pam Chavez): Alright, probably like early next month, I guess. I don't think they want right now.
Customer: Yeah, that's what I'm thinking I need, I need to give them a heads-up cause they're big prints people and, and the dollar go Evers been on princes and they've been on a river cruise. So you know I, you know biking some people don't like when they make you paint advance that far out but give me a hands up.
Agent (Pam Chavez): Yeah, yeah, but I mean but also tell them that is refundable up until like what a 120 days stuff like that.
Customer: Yeah, something like that. Yeah, yup. Yeah, alright, let me. Yeah, if you want to put something together that's cool. I'm gonna, they're actually coming over to our house at 4:00, so I can, I can chat with them when they show up.
Agent (Pam Chavez): Okay. Well yeah, I'm just asking him for their address, address and all that stuff to so then, but.
Customer: Oh, 00, oh, shit! Hold on. Yeah, I've got their address somewhere. Don't ask me where, let me, let me look it up. It's in Reno, it's the exact same zip code as me. It's Reno Nevada. 89521 let me find my classes.
Agent (Pam Chavez): Okay.
Agent (Pam Chavez): Mm-hmm.
Customer: I'm gonna Google one. I think it comes up, comes up they live on a street called Grug Gregorio, something like that. Yeah, let me look it up.
Agent (Pam Chavez): Okay.
Customer: I don't.
Customer: You guys busy, busy, busy.
Agent (Pam Chavez): Oh, my gosh. Yeah, and I'm off for like, well, after Friday, I'm off till I'm just not, I'm not going anywhere, I'm just hang, yeah, just hanging out at home. I wanna, I just and you know it's literally, literally probably gonna be my mom's last Christmas and stuff.
Customer: Yeah, where are you going? I saw where you're at.
Customer: Oh, you're just gonna.
Customer: Oh! Geez. Yeah, I, and I know that's kind of like a, a, a bad time to travel. I mean, we never travel over.
Agent (Pam Chavez): And stuff do all that stuff.
Agent (Pam Chavez): Yeah.
Customer: Holidays. Because.
Customer: Freaking mess. Yeah, you do where do you want to go?
Agent (Pam Chavez): One year I want to, I wanna. Yeah, just be, be away. I have no idea. Maybe go to New York City and then, you know, do Christmas there. That'd be kinda cool or.
Customer: Yeah.
Customer: Yeah, that'd be you got to book those freaking hotel rooms way in advance. I mean, yeah, it looks like he is address is gonna be.
Agent (Pam Chavez): Yeah, a year in advance, yeah.
Customer: I just had it.
Customer: Shit. I'm googling the guy and I just had it and I clicked on. Of course, a guy damn thing. What part of my friend? It's here it is. It's. You ready? It's 2113.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Mm-hmm.
Customer: And I'm gonna spell it. It's G-R-E-G O-R-G-I-O yeah, and then that's lane, it's Rena Nevada, 89521 it's same as me. Yeah.
Agent (Pam Chavez): Mm-hmm Gregoria uh-huh uh-huh okay.
Agent (Pam Chavez): Okay, perfect. Ct okay. Now I got the email address and I already put them as a referral so you probably received an email. Yeah, yeah, I did that. So okay, cool. Well I don't really need much else unless, unless you want to give me their names and everything so and then I can hold something.
Customer: Yeah, I got something from your customer service it says thank you for the referral and all that stuff. Yeah. Cool, cool. Yeah, alright. Yeah.
Customer: Well, yeah, his first name is, yeah, his, his real name is earnest, earnest LaBlanc and her name is Diane la block. Yeah, I think I put Ari but he, he's earnest and she's Diane that's a real, I don't know the middle name but.
Agent (Pam Chavez): Right.
Agent (Pam Chavez): No, that's fine. I'll ask him for all that information then, I mean I'll grab the space and then we can just go from there I mean, just to be able to grab the air, the free air.
Customer: Yeah, yeah, yeah. That's cool. It, can you CC me on it? Cause when they come over here if they, if they got questions, it's a lot easier for me to explain the you know, the biking booking and all that shit. Okay, what kind of room did you put aside that? Just the one on down the bottom? Oh.
Agent (Pam Chavez): Yeah.
Agent (Pam Chavez): Yup, yeah.
Agent (Pam Chavez): Yup.
Agent (Pam Chavez): Well, I can't really do anything without like all of the name stuff, so, but I mean I can hold the category F. I can hold the category F. And for SureTell them though you sure to tell them though the bathrooms are going to be extremely small, yeah. The, I mean, the bathrooms are small.
Customer: Oh, okay. No, that's cool.
Customer: Yeah, I was looking down there earlier, what's that?
Customer: Alright. No, I but I don't, I always thought that they were the same size or are the ones down on the bottom smaller than the ones in the middle? I don't know.
Agent (Pam Chavez): I don't know. Let me look here. What is, what business this is. The Greger.
Customer: Yeah, shit. All those damn river shits here I'm gonna yeah, something like that.
Customer: That no, I got the tablets stolen yesterday so we had some.
Agent (Pam Chavez): Oh, did you? Oh, cool. I wanna chase that one day. Yeah, I kinda wanna chase it just goes, I've never had it.
Customer: Some. Yeah, you do. Oh, well it's yeah, it's loaded with us powder, sugar and stuff. And it's kinda, yeah, it's good. I mean, it's you know a little bit goes a long way and it's and they got smaller they used to come out. I'm sure the guy who makes them.
Agent (Pam Chavez): Uh-huh.
Agent (Pam Chavez): Right.
Agent (Pam Chavez): I wanna see one uh-huh keep the whole thing. Okay. So, so the standard state room is a, 150 square feet total, so it doesn't say the sizes of the bathroom, but, yeah.
Customer: Yeah, cause we used to give our friends half of it and now it's like, well shit! We can't give them half cause I mean another half, you know what I damn.
Customer: Yeah. Yeah, let me.
Customer: Something tells me that we got stuck down there once cause it was a last room. And, and it, I thought that it all depends on you know, if you want the bottom they called the swan level. Cause you look at you want doing you C. freaking swans. Yeah, you've heard that before, yeah.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Oh, yeah, oh, yeah, oh, yeah. When we were on I think it's a Christmas markets or whatever. One of the we were one step above but, one of the, one of the ladies was on that bottom level, and we just get Ting her about which ones we kept on teasing her about the lower that. Wait, what did we call it? The.
Customer: Yup. Yup. Yup. Okay.
Customer: Yes. Small level, that's a lot of Viking people call it, yeah, that's what they call it.
Customer: Yeah, we call it biking call it cause we were a Viking website and, and everybody calls it swam level just cause you can look it stand up in something else. Yeah, oh, yeah, let me. No I understand, yeah.
Agent (Pam Chavez): Right.
Agent (Pam Chavez): Yeah. Well, we used to call her some. We called it something else. That just made her feel really bad because she was on the lowest level. It was more, more of a joke the, oh yeah. I can't even remember exactly what it was that we called it called it but it was pretty funny asked about her friends down there and stuff.
Customer: Yup.
Customer: Yeah, so they're, you're looking at the one that goes like biking website place tricks on you, you probably never looked at it like I do but it.
Agent (Pam Chavez): I look at the booking engine.
Customer: They come up with, well, no, they come up with the list of sailings and it in a, in a default to the ones they want you to see there's another button you have to hit that says all sailings. Cause a lot of people don't know that's like, there's, there's no ship going that Dana said, yeah, there is just gonna freaking click on it. Alright, October 1st, yeah, it's the Gemmer. G-Y-M-I-R. Yeah.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Mm-hmm. Mm-hmm.
Agent (Pam Chavez): Mm-hmm, mm-hmm okay, I'm hitting send right now to ask for just their names as Pam passport with date of birth, and I'll do that and then I can grab something.
Customer: No, oh, no. That's, yeah, no that's cool. Yeah, and I can call them and let them know you're gonna send them an email.
Agent (Pam Chavez): Yeah, I just did so.
Customer: Oh, great. Alright, cool. No, yeah, just cause they know nothing about king. So, you know, they're gonna ask me, they even told me which cruise we go on it, so, what do you wanna do? You know, I can't pick your cruise for you. I can kinda tell you what you might wanna do but you're the ones that are going on me.
Agent (Pam Chavez): And I copied you in on it.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Alright.
Agent (Pam Chavez): Right.
Customer: Yeah. Okay, cool. Yeah. Okay. Well, like I said I'm gonna see these people 4:00 so hopefully they can, they'll read your email and then we can chat with them about it. Alright, sounds good. Alright. You need anything else from them. That's probably it for now, I just to get the ball started or yeah, alright, yeah, yeah, these are nice people and they, they're big prints people, they have some Concer shit with princes, where you call your cruise advisor, some shit. I don't know what that means but they have it, yeah. But they just wanted to try a river cruise and I said, hey, give it the world. Cool! Alright Pam, I appreciate it.
Agent (Pam Chavez): Yeah.
Agent (Pam Chavez): Okay, good. Alright Kevin thanks. No, yeah, that's fine for now. Yeah, but thanks, thanks for the referral.
Agent (Pam Chavez): Good.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Oh, yeah.
Agent (Pam Chavez): Okay, good. Thanks. Happy holidays to you. Thanks, thanks, thanks, bye.
Customer: Yup, yup. Same to you. Take care, bye-bye.