Customer: Yeah.
Agent (Sam Moya): Thank you for calling Pavlus travel air department. Samantha speaking. How may I help you?
Customer: Hi Samantha this is maple brown and I'd like to go ahead and purchase some airline tickets and I've actually found some through unit world. And they told me that I had to call you guys and give them to give you all the flight numbers and the price that was quoted to me like less than thirty minutes ago.
Agent (Sam Moya): Okay, what is the booking number for your reservation?
Customer: The booking number is 4110967.
Agent (Sam Moya): Thank you. Bear with me a brief moment as I get that pulled up.
Customer: Okay.
Agent (Sam Moya): Okay. And just to confirm, this is for Bruce brown as well.
Customer: Yes ma'am.
Agent (Sam Moya): Perfect. Okay. And what are those flights and how much did they advise you just so I can let them know as well.
Customer: Okay. Well the first, first thing the price was $1,319. I'm sorry, I had a hiccup.
Agent (Sam Moya): No, you're fine.
Customer: Let me do that one more time with I'm gonna bring okay, $1,391 per person and that's round trip.
Agent (Sam Moya): Round trip. Perfect. Okay, and then those flights on the dates.
Customer: Okay, it's gonna be May 8th of this year. 2026. And the flight number is 413 from San antonio to Dallas with American airlines, I believe.
Agent (Sam Moya): Perfect. Okay, and the next flight.
Customer: Dallas to London number twenty.
Agent (Sam Moya): Twenty. Perfect. And the next flight.
Customer: And 6838.
Customer: From London to Chiro.
Agent (Sam Moya): Okay, and that's with American as well.
Customer: Mm-hmm yes. Well, I think he told me it was a, it's a British airways but American airlines is involved I guess.
Agent (Sam Moya): Perfect. Okay, and then for the return.
Customer: The return May 20th a road London 6609 with British airways and I think it's again sponsored by American.
Agent (Sam Moya): Okay, and the next flight.
Customer: 91 London to Chicago.
Agent (Sam Moya): And that is with American as well.
Customer: Yes.
Agent (Sam Moya): Perfect, and your next line.
Customer: 4067 Chicago to San antonio.
Agent (Sam Moya): With American as well, okay, so I will go ahead and request these flights with un know world. And then as soon as I get the update from them I will get the confirmation sent right over to you.
Customer: Yes.
Customer: Okay.
Customer: Mm-hmm.
Customer: Okay, very good and as far as the picking out seat can I, can I tell you right now what we want or you know, just kind, kind of give you a preference go ahead and I'll let my husband tell you. Well I don't know if Jenny takes like in a emergency exit pile is, is that like a, an additional cost, you know seats that have extra leg room.
Agent (Sam Moya): Of course.
Agent (Sam Moya): Okay, hi.
Agent (Sam Moya): I don't believe so. But I can definitely check with them. So I will request seats in the emergency aisle.
Customer: Yeah, or you know sometimes right behind the bulk kit is got a little extra my sap. We have to put our, oh, well I've been I've been overwritten I you want so she don't want to do we were against the wall because then I won't be able to put my purse underneath my seat.
Agent (Sam Moya): Or book it. Perfect.
Agent (Sam Moya): Okay. So not bullet emergency. I also have that extra lake room but bulk. Unfortunately, you won't have anything to put jersey underneath in front of you.
Customer: Yeah, yeah.
Customer: That's right, yeah, just the emergency and if not, that's fine. We had, the last time we went to Europe we were in all the way on the left side of the airplane, just two seats. You know, a window seat and an Isle seat, that, that's good for us or if we have to be like in the middle section, one aisle seat and one seat next to it and usually over the wing is I think more comfortable but I know it's a lot of request, but and the.
Agent (Sam Moya): No, you are perfectly fine.
Customer: And the flight like from San antonio to Dallas cause I know they're going to be like three and four or whatever. If we can have at least an Isle, you know, an aisle and a middle seat, so we can get out quick Isle and middle seat on.
Agent (Sam Moya): Mm-hmm.
Customer: The window and well, I know. Well, no because then we'll be separated by someone. I'm talking about the shorter flights where you know, it's like three seats across. I want to be at least on an Isle power. You know, just to think about the aisle. That's all so, this way we can get up quickly how that, okay.
Agent (Sam Moya): Right.
Agent (Sam Moya): Right.
Agent (Sam Moya): Perfect. Okay, I will also make sure I request that for you as well. Once I get the confirmation of these flights I'll get it sent right over and I'll make sure to that they get the seats, exactly how you would like them.
Customer: Thank you. Awesome, thank you very much. Okay.
Agent (Sam Moya): My pleasure Mabel and Bruce and is there any other questions including our referral program that I can answer for you.
Customer: Well, let's see once you get that will you send it to us and we had a little trouble with the email. So I think it's already on there now but you'll be sending it to us, right?
Agent (Sam Moya): Correct. Yes, once I get the confirmation from them, I will forward that over to both of you.
Customer: Okay.
Customer: Okay. Okay. Very good. Alright. Yeah, I did well, it see it came over here. Okay. Oh, can I verify my email? Or you know, our email.
Agent (Sam Moya): Yes. Let me see what we have on file for you it looks like it is B. brown @gvtc.com and then we also have male underscore B. @icloud.com and let me see and then we have yes, we have one more. It is M. brown @gvtc..com.
Customer: Mm-hmm.
Customer: Correct.
Customer: Okay, there might be an additional one. Uh-huh.
Customer: Bingo. That's all good. Okay. That would be my preferred. Okay. So, okay, very good.
Agent (Sam Moya): Perfect.
Agent (Sam Moya): Perfect. Okay, I will get this done for you and I will send you both the confirmation as soon as it's completed.
Customer: Okay, and do we pay you guys, or do we have to call you know world to pay?
Agent (Sam Moya): No, so I will. It still goes through unit world. But once the flights have been added, I will make sure that the payment gets processed to them. So you don't have to worry about that. And it looks like we have your Mastercard on file ending in 6591.
Customer: Okay.
Customer: Okay, oh, okay, well.
Customer: Yeah, and I was wondering for the flight like can I paid on my, on my visa. Would I be able to do that? I hate to put a little curve ball on you there.
Agent (Sam Moya): Yes you.
Agent (Sam Moya): No, we can definitely pay it with a different card. We don't have that on file. So, if you could provide me with that information I can definitely add that.
Customer: Okay, it would be, it's a visa and it's ready for the member.
Agent (Sam Moya): Okay.
Agent (Sam Moya): Yes ma'am.
Customer: 42296800452280506.
Agent (Sam Moya): Perfect and the expiration.
Customer: 0927.
Agent (Sam Moya): Okay, 0927 okay, perfect. And the security code.
Customer: 632.
Agent (Sam Moya): 32. Perfect. And the name on the card.
Customer: It is male R. brown.
Agent (Sam Moya): Maple our brown. Perfect and I'm just gonna confirm the card number back to you it is 4229 6800 4528 0506.
Customer: Okay.
Customer: Correct.
Agent (Sam Moya): Perfect, with an expiration of ninth of 27 and security code 632.
Customer: Mm-hmm.
Customer: All correct?
Agent (Sam Moya): Perfect. Okay, so I will get this done for you and I'll make sure that the payment for the flights gets added to your visa card and not your Mastercard. And then I will send you a confirmation and an updated invoice as well for your records.
Customer: Okay.
Customer: Very good. Thank you so much. What was your first name?
Agent (Sam Moya): My name is Samantha.
Customer: Samantha. Thank you Samantha, I appreciate your time.
Agent (Sam Moya): My pleasure you both have a wonderful rest of your day and a wonderful weekend.
Customer: You too, thank you. Thank you. Alright, bye-bye.
Agent (Sam Moya): Thank you, bye.