Agent (Taylor Bazzoni): Hi, it's Taylor with atlas. How are you Roy?
Customer: Yeah, well, I'm.
Agent (Taylor Bazzoni): Good! I got your message. I'm so sorry that you felt the cruise.
Customer: So I agree at the pres on the shift.
Agent (Taylor Bazzoni): Yeah, no, I understood that. I'm sorry that you, that you had that experience.
Customer: Yeah. Well yeah, a couple of bad experiences and, and, and it's my, is my feeling is basically the way the yeah, the hotel operator of the ship.
Customer: The cruise terrific the food was good. There was no problem with the ship itself but if you had a problem.
Customer: They did not to solve.
Agent (Taylor Bazzoni): Gotcha.
Customer: Simple problems talking about, so if you get good sample wasn't had a problem with the shape.
Agent (Taylor Bazzoni): Okay.
Customer: So.
Customer: Put the cabbage to do it reported, I sure somebody, somebody would be there during today the next day they showed up and they didn't close the sun will come in because they won't go into the cabin and which is true with on the sha, okay.
Agent (Taylor Bazzoni): Huh sure.
Customer: And he experience with the slide. Enjoy the ur again another day. I mean, it's very Inti like that. Did I get a letter say that I have to go to.
Agent (Taylor Bazzoni): Mm-hmm.
Customer: To guest services now guest is, is in thee one gate. Would fifteen to sixteen. Well the main one for the western passengers on six.
Agent (Taylor Bazzoni): Mm-hmm. Mm-hmm.
Customer: Oh, they sent me to six. Oh, I got that thing at night and it right away. So, I pulled up my phone and went to apprentice app it was on is that correct credit card. That's the correct credit card that I used for years. Prins so you down and spend an hour or so going there waiting to get in and I showed it to get there.
Agent (Taylor Bazzoni): Mm-hmm.
Agent (Taylor Bazzoni): Mm-hmm.
Agent (Taylor Bazzoni): Mm-hmm.
Agent (Taylor Bazzoni): Mm-hmm.
Customer: And he said wait a minute and he goes any call's been she is a superior comes up this we get about it.
Customer: They did, they had Sonia credit card? Yeah, cause they asked for it off and I want, but that one was, was, I didn't change it because I had one with me and, and I know there was no problem.
Agent (Taylor Bazzoni): Mm-hmm.
Agent (Taylor Bazzoni): Sure.
Customer: They credit card company cancel me. Figured that thing was was that card was lot and the new one was putting some effect about three weeks before we went on the Crose oh, now I went so.
Agent (Taylor Bazzoni): Mm-hmm.
Agent (Taylor Bazzoni): Mm-hmm.
Agent (Taylor Bazzoni): Yeah.
Customer: I don't know so I had called them before I went down and I just can I do it by the phone. I said you got no, you gotta get down there.
Agent (Taylor Bazzoni): Yeah, yeah.
Customer: Oh, then I went up to.
Customer: Fifteen decks which is weird the cost your address and I started to damage. I, you know, I should shouldn't do that. I just, I should I think maybe wanna speak in because we got a questionnaire from the captain of the passengers. Alright, if you're will, whatever they call I think it and I didn't answer it. So I forget, I'd like to talk to him, he's just, oh, he'll be, this was on a Tuesday. He said he'll be here on Thursday.
Agent (Taylor Bazzoni): Mm-hmm.
Customer: To cross your list.
Customer: Thursday morning I call up.
Customer: And you're just to make sure that it was before twelve reference twelve it says, oh, you can't drop to him has to go through the change to come in. Yeah, this was Thursday before we left he says out, sending the quote never heard from them and so I decided then I may not take care trip what you do but I don't, I don't want delivered and it's not the food. It's the problem the crew is the management, my, my opinion.
Agent (Taylor Bazzoni): Yeah.
Agent (Taylor Bazzoni): Mm-hmm sure, sure, understand. Yeah, that makes sense.
Customer: So, anyway, so we started looking for another cruise and thinking maybe this time to go to the.
Agent (Taylor Bazzoni): Good.
Customer: You don't have to go to, mean, I have to apply this, I'm sorry, to the west coast or back to the west coast and that it's just, it's good to go to the locks and then back out to go back to Fort Lauderdale and I found that celebrity has one on.
Customer: I think it November, October, November and, but I didn't understand what the policy is on the.
Customer: What was the deposit?
Agent (Taylor Bazzoni): Yeah, so if you so with that you have to book it. Refundable or it is nonrefundable. They definitely change that.
Customer: Okay. Okay. What I put in there that is but how much do they charge and, and that's what I'm.
Agent (Taylor Bazzoni): It honestly, it changed, it depends on the booking but I think it's a percentage, it changes the whole booking amount.
Customer: Okay. I could, can you find out about if there's anything about there was one that?
Customer: Then I think it'd be a mo but not that one that was, there was nothing left in the retreat but the one in November was okay now.
Agent (Taylor Bazzoni): Okay, so this is, okay, so this is the November 2026 one that we're discussing, correct?
Customer: Yeah, 2026.
Agent (Taylor Bazzoni): Okay. Let me take a look.
Agent (Taylor Bazzoni): This one shows as non-refundable.
Agent (Taylor Bazzoni): But it looks like you would just lose the $200.
Customer: That's up there because what they said, they ask for $1,700 on the internet, we're a deposit. So I don't know how refundable and this, the $11,700.
Agent (Taylor Bazzoni): Yeah.
Customer: So if you could check, I can give you the exact date and everything.
Agent (Taylor Bazzoni): Yup, the shipping. The, yup, shipping the sale date and what kind of cabin you're looking for, and I can send you some pricing.
Customer: Okay. Hold on let me take a look.
Agent (Taylor Bazzoni): That's fine.
Customer: Is, is there any time is, is there anyone in, in, in Babli no, it's not public as your for okay, but, but I want to send a letter to the president that they get way yeah, and a text or something to as I want them to.
Agent (Taylor Bazzoni): Yeah, do you can, you want, you said you want to text my number.
Customer: Well, I do, when I get, no, no, but, but is there anything in problem that I should call before or send it or because I don't want you to get into the middle of this.
Agent (Taylor Bazzoni): Sorry, say that one.
Agent (Taylor Bazzoni): If you want I can escalate it to the director of guest relations and she can escalate your concern for you. But other than that they're, that's really all we would be able to do.
Customer: Let's see.
Customer: No.
Customer: Trying to point out. Oh, it's the XL and.
Agent (Taylor Bazzoni): Okay.
Customer: I believe it's the one on the, on the, it's on November and it goes from Fort Lauderdale around, yeah, into the locks and then back out and it comes back to Miami and, and, and I believe it's.
Agent (Taylor Bazzoni): It comes. So, it, is it Fort Lauderdale ranch round trip, or is it Fort Lauderdale to Miami?
Customer: No, it's Fort Lauderdale, Fort Lauderdale fort Lauder it to my name no, no, no, no, no, no, no, it goes back and forth Rolo them I'm pretty sure, let me, let me see if I can.
Agent (Taylor Bazzoni): Okay.
Agent (Taylor Bazzoni): I can pull it up. Let me look.
Customer: For some reason.
Customer: It didn't stay with me.
Customer: No.
Customer: No, I didn't, I didn't print it out but I can call you back and leave that message.
Agent (Taylor Bazzoni): That's fine. Yeah, I'll, I have a meeting at 4:30. So if you just wanna call and leave a message I'll work on it.
Customer: Oh, okay.
Customer: Alright.
Customer: Oh, it was it.
Customer: It was the sh I'll take, I'll put that in I'll call you back is that, I wanna tell you what I think it and there's anybody that table would like to know. Speak to me on this before I send the letter. I be very happy to if not then I'm just send it.
Agent (Taylor Bazzoni): Okay, sounds good. I'll talk to you soon then.
Agent (Taylor Bazzoni): If you want to send me the letter if.
Customer: Okay. Okay, is it Kevin? Was they had the cabin it was mid, is it was on deck nine?
Agent (Taylor Bazzoni): Okay. What kind of cabin, is it a balcony? Is it in the haven?
Customer: No, no, no, no, no, it was in the recruit. It was this, I believe it was the slice week.
Agent (Taylor Bazzoni): Okay.
Agent (Taylor Bazzoni): Okay.
Customer: But let me check on it. It could.
Agent (Taylor Bazzoni): Okay, yeah, just call me back and leave me a message and I'll get you some pricing and then we can go from there. And just so you know, with your letter, if you want to send it to me, I will escalate it to my director of guest relations who will pass it on to princess for you, if you want to go about it that way.
Customer: Okay.
Customer: Okay, but I like, okay, well let me think about that. Alright. I.
Agent (Taylor Bazzoni): So yeah you can just forward that, you can just forward it to me. So yeah.
Customer: Are you very busy now? If not I can do it now or you know, I can look on there and find it in couple of minutes or.
Agent (Taylor Bazzoni): No, you can email it to me now. I'll just get it right over to her.
Customer: Okay, just hold for a couple of minutes.
Customer: Hi car. I'm just supposed to know over his shoulders here, here on very twos left. That's why I wanted you to grab one.
Agent (Taylor Bazzoni): Yeah, let me take a look. I'm trying to pull it up. I'm.
Customer: You know, sometime they make it very easy and sometimes they.
Agent (Taylor Bazzoni): And you said it's November.
Customer: Yeah, I believe it was November the beginning of November.
Agent (Taylor Bazzoni): Okay, let's see.
Agent (Taylor Bazzoni): November 8th.
Agent (Taylor Bazzoni): I have the eastern.
Customer: It was on the. So, I'm pretty sure.
Agent (Taylor Bazzoni): I have the eastern Kibbe you said it goes through the kid out.
Customer: Well, we could say they can now on it, they only had two of them going to the Pana mark and now I don't, I'm not, I don't mean flow from full Loda the Fort Lauderdale in sapana and back up.
Agent (Taylor Bazzoni): And it's the excel, cause the excel only goes round trip Miami.
Customer: I don't think it goes back to Diame Miami. Roro at Miami. Yes.
Agent (Taylor Bazzoni): Okay, you said Fort Lauderdale, is it Fort Lauderdale or Miami?
Agent (Taylor Bazzoni): But I don't have a Panama canal on the excel, the excel goes round trip.
Customer: Miami, I'm sorry, I'm Lauderdale.
Agent (Taylor Bazzoni): Okay, I only see Caribbean for the excel. Are you sure it's the excel ship?
Customer: I'll tell you what, let me call you back and it may take me a little. What on, okay.
Agent (Taylor Bazzoni): That's fine. Okay, sounds good.
Customer: Okay, bye-bye.
Agent (Taylor Bazzoni): Bye.