Agent (Rose Morrissey): This is rose. How may I help you?
Customer: Hi rose. My name is Mabel brown and a friend of mine with a friend of mine by the name of sunny recommended you.
Agent (Rose Morrissey): Oh, nice, thank you.
Customer: Okay. You're welcome. And I actually am calling about a river cruise on the castles along the line and it would be our first river cruise, and our first cruise, period.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Oh.
Agent (Rose Morrissey): Mm-hmm oh, how man?
Customer: And I do want to tell you that I tried a travel agent here in san San. We went to go see her and I have over a week I have not heard back from her and I called another one also and that's why I'm kind of like wanting to get a hold of someone that will talk to me and I'm so glad you answered. So, I'm just really a little bit with itineraries not confused because we've been doing our homework and but we're interested on the castles along the in and it's, I think it's the with the unit world.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): With king.
Agent (Rose Morrissey): Oh, yes. That's a nice cruise line, very nice.
Customer: We want to do an all inclusive. So, we don't have to do math work on tips and where, what we're gonna do and stuff, so.
Agent (Rose Morrissey): Yes! I know. Absolutely.
Customer: And because it's our first time I would hate to, it would be different if we you know, I don't know maybe we were younger or something but, but you know, we just want to have something where we have convenience and and yes, we will get off the boat and do a little bike ride or do whatever we saw some of the things and take the some of the inclusive little tours and so forth. But anyway, and we were looking at the well we're hoping this year, we're hoping this year, we were looking at September but then we saw some specials.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Mm-hmm. Mm-hmm.
Agent (Rose Morrissey): What time of year? Yeah. What do you, what dates uh-huh?
Agent (Rose Morrissey): Mm-hmm.
Customer: And it's like late August. I think Sonny's friend said that she went late August and it wasn't that bad. So let me see if I oh I didn't drop down the dates on there. I'm trying to see if I can find some of the itineraries we were looking at.
Agent (Rose Morrissey): Mm-hmm. Mm-hmm.
Agent (Rose Morrissey): I have castles along the right on the, on the computer right now and this is eight days do you, are you looking at Bozzo to Amstrad or Amstrad. To Bozzo.
Customer: Okay.
Customer: We're looking at Amsterdam to because from I do have a little curve ball on this one. So from Bogle we would like to take a trip to stud guard to visit family and then from stud guard fly back to the states we're, we planned maybe like a three or four nights with her, with a cousin of my husband there so.
Agent (Rose Morrissey): Bazzle. Okay.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Mm-hmm mm-hmm okay.
Customer: So, well, where do we begin in August? I mean, what do you have for August?
Agent (Rose Morrissey): Okay. So in, on let's see what they have here in August.
Agent (Rose Morrissey): So August 31st bazzle to Amsterdam.
Agent (Rose Morrissey): And, would the $1,000 suite is sold out. The delux, balcony is sold out. French balcony is available and there is a suite the, a regular suite available as well. So.
Customer: Okay. We don't want the bottom, we want what's right there sandwich it's the next one before the bottom.
Agent (Rose Morrissey): Okay, so the bottom is, is classic. So, from the classic, you go up to French balcony and then from.
Customer: Okay. So, it's three for the French balcony, then, I think, I believe so. Cause there's, there's a, the last one at the very bottom of the ship and it's got two little circles for a window, and then the next one up is one that has one French window that they call it, I think.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Uh-huh, it's.
Agent (Rose Morrissey): French it is, it's a French balcony, it's a Florida ceiling sliding door that you can open to let the fresh air in. You don't step out. Ed. Yeah, yeah.
Customer: Yes.
Customer: Okay, okay.
Customer: Okay. Yeah we don't, we don't, we don't care. We wanna go adventure.
Agent (Rose Morrissey): Yeah, yeah, yeah, and this is nice, I mean, you'll love the world. I mean, I don't know if you've seen some pictures of uni world that very boutiki kinda. Yeah, I like it uh-huh.
Customer: Yes, we were looking at some YouTube videos of, you know, pep people that just were not travel agents were filming what they were seeing and then a few travel agent people were talking about the boats and, and so forth. So, okay, and mm-hmm.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): Yeah, yeah, it's.
Agent (Rose Morrissey): Okay, so.
Agent (Rose Morrissey): So it is available I can go ahead, this is what I can do. I can hold space for you for the, without any obligation. I'll email you the confirmation and, and then also, then I'll email him whatever specials they're running. I'll make sure that we get all the specials that we can for this and then on top of that travel we'll give you a ten percent cash back.
Customer: Okay.
Customer: Okay.
Customer: Oh, okay. Is that the company you work for or? Oh, I see, okay. Alright.
Agent (Rose Morrissey): Yeah, so we, yes that's the company I work for. Mm-hmm yeah, and that cash back is a a check and that check will come to you three weeks part to departure. Yeah, yeah, so all the discounts you get from Una world all their specials and all that good stuff. And then on top of that we give you ten percent.
Customer: Oh, wow. Okay. Alright, and.
Customer: Okay, alright, I had also noticed there was a price the, of course the price increases into September. So are we like right at the peak before it goes up on that August trip?
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Well let me see something, let me look at August 19th it's I think August $950 okay can you do August 19th?
Customer: That would go from Amsterdam to babble.
Agent (Rose Morrissey): And student actually. No, it's Bosso to Amsterdam. August 19th.
Customer: Well, would that keep us a lot further away from stud guard, I thought babble was a little closer for us trying to think.
Agent (Rose Morrissey): Well.
Agent (Rose Morrissey): That's in Switzerland, so, so guard, I think yeah, that would be closer to yeah, above the one aster is more north. I think Bobo will, I think Bozzo will, yeah.
Customer: Oh, ban Bogle. Okay, yeah. Okay, yeah, I think we I thought we looked at it and I think it was a little bit shorter way than Amsterdam. Mm-hmm.
Agent (Rose Morrissey): Yeah, but you know what, August 31st yes, Bazel to Amsterdam, but you could fly, you could fly for ma'am. You know a student to stud card that shouldn't be a problem.
Customer: Mm-hmm.
Customer: Oh, okay.
Customer: Okay.
Customer: Alright. Well you know, her, his cousin mentioned a train ride too as far as she said you can take the train and you know, still see things as you go so that kind of interest us a little bit more. It would be more of the train, the train ride to get there so that we can kind of view a lot more of the country. Cause the airplane we're just gonna fly in there and then that's it but I think with the train ride it might be a little bit.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yeah, yeah, yeah.
Agent (Rose Morrissey): Uh-huh. Uh-huh.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): Well the, but the train is nice. But how much time do you want to spend with the family, yeah, that, that's another, you know, I don't know how far as the train ride I mean we could certainly find that out but you know. Well to be getting into the airport. Get you out there I don't if it to get you there faster.
Customer: Oh, I see, that's true. Okay.
Customer: Yeah.
Customer: Okay.
Customer: Mm-hmm okay, okay. Well that's a, that's something to think about mm-hmm.
Agent (Rose Morrissey): Yeah, so but, but if you do, if you do August 19th it's still to Amstrad and I.
Customer: Okay, and what's the price on that one compared to the $31?
Agent (Rose Morrissey): The only thing is, they don't have a French, they don't have a, a, a French balcony on that date. It's a deluxe. Let me see this.
Customer: Wanna listening.
Customer: Do you mind if I put you on speaker? My husband's taking a break from work and he works out of home. So hold on.
Agent (Rose Morrissey): No.
Agent (Rose Morrissey): Yeah, no. So, yeah, they don't have a French balcony on the 19th of August. What they have is delux. Room. But the deluxe room on the Daniel deck. It's a picture window.
Customer: Okay, it's a picture window. I could find it.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): There is a suite available.
Agent (Rose Morrissey): Let me see what the sweet and the suite will have this is a river queen is the is the name of the ship you Wanta.
Customer: Okay. Is that the one that touring the castle?
Agent (Rose Morrissey): Castle, yeah, cash is castles along the rin.
Customer: 2025.
Customer: Okay, I thought the twenty.
Agent (Rose Morrissey): For this one?
Customer: I guess not.
Agent (Rose Morrissey): Mar.
Customer: Okay, I'm kind of going into their site here looking at August. Uh-oh I see the office night. I see that. Okay.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): August 19th.
Agent (Rose Morrissey): Yeah, so if you look at that, August 19th it's, I mean just to let you know it's going to be.
Customer: Mm-hmm.
Agent (Rose Morrissey): Here it is. Okay, like the French balcony is sold out. Notice that.
Customer: Let me take a look. Let's see.
Customer: Yeah, the deluxe, the deluxe it's funny. I have for whatever reason, I have it on pound or Uro money. Yeah.
Agent (Rose Morrissey): Oh, well, you can change that up by going to. Yeah, cause you're, you got to change up that.
Customer: I don't know a that to go that weird.
Agent (Rose Morrissey): Hold on a second, let me, let me see, let me see.
Agent (Rose Morrissey): Sometimes it's just, oh, little.
Agent (Rose Morrissey): Say that you change on the bottom, let me see, I let me see.
Agent (Rose Morrissey): I don't know. I don't know.
Agent (Rose Morrissey): I'm gonna send you the link and then just put on it.
Customer: Okay.
Customer: Alright.
Agent (Rose Morrissey): What's your, oh, what's your email?
Customer: Yeah, it's all lowercase letters. It's V. As in Victor, E-R-L-E, E., oh, N. As in Nancy @gvasinvictortc.com and that G-V-T-C. Stands for Guadalupe valley telephone company.
Agent (Rose Morrissey): Oh, okay. G-V-T-C so it's G. as in golf V. As in Victor, T. As in tango, C. As in Charlie.
Customer: Just in case.
Customer: Yes.
Agent (Rose Morrissey): Okay, got it. Alright hold on a second let me just for to you.
Customer: Think you could go back another one, and then you could see, I think they're voice for it said Europe, or United States. So maybe that's what I need to do.
Customer: Well, that's our when we close.
Agent (Rose Morrissey): Okay, just click on the link that I sent, sent.
Customer: Okay. Alright, hold on.
Customer: Okay, there you are. Alright, and let me click on that. Okay, so, I see where it is. Alright, you have it right here away. Alright, let me look at the dates on this one. Oh, that's March, hold on. Go down.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): And just just scroll down to August.
Customer: Okay.
Customer: Okay, I'm here at August 19th. Okay, and that let me click on August 19th take a look at or more details. Okay? So you said the delux is, the deluxe is available.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): The deluxe is available but you where it says view it, it's just Windows. Click on that the view.
Customer: Okay. Doesn't have a window that slides down then?
Agent (Rose Morrissey): No, it doesn't. No, see the Windows. Yeah.
Customer: Okay, I'm trying to see where do you see the Windows? Oh, I see. Here's a little quick. Hello.
Customer: I have it now. I'm trying to look at the window.
Customer: I guess it's a window that it's not a little circular window, right? I'm just trying to see. Okay.
Agent (Rose Morrissey): No, no. Their picture Windows.
Customer: Okay, their picture Windows, huh. And do.
Agent (Rose Morrissey): Mm-hmm but if you go up to the suite.
Customer: Mm-hmm, well.
Agent (Rose Morrissey): It gives you a French began on the suite.
Customer: August 19th.
Customer: August 19th on there you go.
Agent (Rose Morrissey): Individual does it doesn't say though that there's a French. Okay.
Customer: Yeah, it says French balcony is sold out.
Agent (Rose Morrissey): Yeah, it's sold out the French balcony. So it doesn't.
Customer: And it looks, looks like it's.
Customer: Okay. You want to do love.
Agent (Rose Morrissey): Yeah. Oh, it is, it, is the French Belton the suite.
Customer: Oh, yeah, that's okay.
Agent (Rose Morrissey): It's a French pony.
Agent (Rose Morrissey): See where the bed is facing go to, to the picture that has the configuration of the, of the room.
Customer: Isn't that? The one for $5,900.
Agent (Rose Morrissey): Yeah, that's $5,000 $900 is it $5,900? Hold on a moment or $5,800 something. Bear with me. $5,000 yeah, $5,900. But then this sailing has a special which is a $150 per person please, saving.
Customer: Now what the person for, what is that?
Agent (Rose Morrissey): Well, hold on a second. 7399.
Customer: Monday, it goes down because it's a weekday.
Agent (Rose Morrissey): Oh, it's already, it's already factored in, it's already factored in now. Okay, so for the suite, on August 19th is 595899 you go down to August 31st.
Customer: Okay.
Customer: Mm-hmm.
Agent (Rose Morrissey): The French balcony is $6,199.
Customer: Oh, wow.
Customer: With.
Agent (Rose Morrissey): And the suite is $8,899 because it doesn't have that special.
Customer: Okay, I see alright, I'm looking at another date also. I know that if we were to look at this late summer we would have to pay right away on it. Correct? The package and everything.
Agent (Rose Morrissey): For the, for the specials that they're running right now, mm-hmm.
Customer: Oh, okay. Alright.
Customer: Okay. I'm also looking at it seems like there's a lot of availability too on July on Monday, and that's after to Bagg or bazzle or whatever they pronounce that on like, the books deck, the deluxe deck.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): In July.
Customer: Oh, the French balcony. The Rine deck, the French balcony.
Agent (Rose Morrissey): For what date are you looking at?
Customer: I'm showing July 29th, 2024 on a Monday.
Agent (Rose Morrissey): Okay. Yeah, that one has a special as well.
Customer: Okay, what do you think about July 29th so she can hold it for us? And then now that one's Amster. Dan to bazzle which I didn't know I was already on my mind but that one looks pretty good. However where would we fly out of? Does that, does Basle. Have an airport?
Agent (Rose Morrissey): Can I be, yeah.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): As in it, yes, they do, they do. I've been there, I've been there.
Customer: Okay. Alright.
Customer: Yeah, I told her about flying the stud guard and then from stud cards. Well she said that.
Agent (Rose Morrissey): You can take a train. You can take a train or you can take a a flight to but I don't think so. Guards, too far away from bazzle from bazzle.
Customer: Oh, no, it's not I think by because bye-bye.
Agent (Rose Morrissey): No.
Agent (Rose Morrissey): And you know, how you can find that out. You can go on Google and say how far is to gar from bazzle.
Customer: We, it might even be better to take a bus if it's two hours. Yeah, it's, it says two hours by bus. So, and yeah, two line train could be longer. I don't know, se like it when I looked at it, I don't know if it went up to Frankfort and then it went.
Agent (Rose Morrissey): Yeah, about train.
Customer: Oh, well, well we're, our, we're going to have to find our way if you can help us on that but for right now I'd like to I'd like to see if we can go ahead and lock in that July will July 29th right here it's on a Monday and.
Agent (Rose Morrissey): Oh, forget that, forget frankford.
Customer: If we can get that French balcony that would be great and then they have also some offers so now they also have air included on a package. How would that work if we want to go to Stu guard from coming back.
Agent (Rose Morrissey): Yeah, mm-hmm mm-hmm.
Agent (Rose Morrissey): If we can, if we can it, it'll work, we can. It's what we call air deviation you're deviating from their schedule.
Customer: Okay.
Customer: Okay, and could you put us together then what? It would be we went either day now, I know July. It's right there or you know, it's gonna end and see, not July. We have July ninth twenty ninth you're kind of moving it up and down. I can't see. So, July 29th will go into August. Is that kinda like a peak time with crowds or, I mean, it's not anything that's gonna bother us a crowd because that boat only takes so many people but okay, you like that time so, it's gonna be, does everything gonna well the boat is only gonna be crowded.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Yes.
Customer: Because it's full. I mean, it's not really crowded but the little excursions, it's, we can expect her there to be a lot of local tourist as well as and my season right, actually, it looks like, look.
Agent (Rose Morrissey): Yeah, summertime, Europe is high season but not too many people. I mean, they're running specials so maybe the other thing is, yeah, what you have to remember, there's that Paris Olympic Olympics are going to be in Paris, so airfare you know, busy, busy, busy at the airports and things like that.
Customer: Yeah.
Customer: Oh, think about that.
Customer: Okay. Let's see if you can lock it in then for that French balcony and if we do an air fair package what would it, what's the difference if we were to not do the air fair package and do air fair separate? Cause I'm curious to know how they would get us by the way? We would be traveling out of san San.
Agent (Rose Morrissey): Mm-hmm that's not a problem. I think the best thing right now is to hold on to the sailing to book the space. Well, they have their special. Okay, from their email you the booking you'll see our savings, you'll see their savings, you know, universe savings, and then we built from there the air. When do you want to leave san, San, do you want to go at night before or a day before? Are you wanting to spend extra time in Amstrad before the cruise?
Customer: And to, and.
Customer: Okay, yeah.
Customer: Okay.
Customer: Well, can I ask you, so, if there's a flight, is it one that will get us there before we embark on an airplane. In other words, I'm not sure what the times are. Is it better to arrive the day before and.
Agent (Rose Morrissey): Okay, I when I traveled to Europe it's always best to GO1 day prior, because of the time difference and if you're not gonna do business class, it's gonna be, you're going to be very tired by the time you get there. So you spend, yeah, you know, I will go in one day prior.
Customer: Okay, okay.
Customer: Mm-hmm.
Customer: Okay. Oh.
Customer: Alright, well let's do the one day prior then. So I kinda, we kinda like the date we like the French balcony availability. We like back there's a, a nice little special and I think we need to book it by the twenty ninth so that's even better.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Mm-hmm.
Customer: Yeah.
Customer: Yeah, no. Well there's two of them look for the airfare say $1,700 per person on the sailing when you also book air with your uni world cruise. Oh, how was that gonna work though we're going fly. Basically we're gonna fly into Amster. Dan then we're gonna be flying out of. They said that they could.
Agent (Rose Morrissey): Yeah, yeah.
Agent (Rose Morrissey): It doesn't matter. We, it's a, it's a air deviation, they're gonna charge you an air, you're deviating from their schedule.
Customer: Okay, okay.
Agent (Rose Morrissey): So, that, that's not a, that's not a problem, we do it everyday, everyday.
Customer: Okay. Alright. Well, can you put something together for us and then tell us what you need from us as far as well. You'll probably need our names, what's on the passport. What else do you?
Agent (Rose Morrissey): Right. And your dates of, I need your passport names, your date of birth. I need your mailing address, email and phone number.
Customer: Okay, very good. What do you want to start with first?
Agent (Rose Morrissey): Let me have your passport names.
Customer: Okay, my last name on the passport is brown.
Agent (Rose Morrissey): Mm-hmm.
Customer: And then on my first name it has attached all in one line. It has Mable, M. Like in Mary, AB as in boy, E-L. And then another. It's really my maiden name. And it's Rios and it's R. As in river, I. OS. And then another name ago which is H. Like in Henry, I like an Indian, D. As in David, A. apple, L. Larry, G. Google O. Oscar. Let me make sure I wrote my name right.
Customer: Go, there we go. A-I-D-A-L-G-O.
Agent (Rose Morrissey): You do.
Agent (Rose Morrissey): Well, able reels algo.
Customer: That is correct.
Agent (Rose Morrissey): Okay, that's all your names. Wow, okay, hopefully we can fit it in the space and the last name is brown.
Customer: Yeah, okay. Yes it's like the.
Agent (Rose Morrissey): Okay, may I have your husband's last name?
Customer: Brown.
Agent (Rose Morrissey): Mm-hmm and his first name on the passport.
Customer: My, my name on my passport is Bruce Walter.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Okay, may I have your date of birth?
Customer: My date of birth is 411-1956.
Agent (Rose Morrissey): Okay, may. May I have your date of birth, please.
Customer: Yes, it's 02051963.
Agent (Rose Morrissey): Okay. Alright email address. I haven't. May I have your phone number. The best number for me to get a hold of you folks.
Customer: Okay.
Customer: Sure, TT. 210-269-6227.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Okay. 6227 let's see, we got that cancels along the re, and you're looking at July 29th. Okay, 2024 and were you, you're looking at French balcony, right?
Customer: Yeah, so you know what? Oh, you know what it's going up on that one. No, you're looking at, oh, I see never mind, never mind, never mind it's after damn to base I don't know why. Oh, I see for that. Never mind, never mind. I was looking at it correctly. Sorry to you.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): So, July 29th French balcony, lucky. Okay. Alright.
Customer: Yes, the French balcony.
Customer: And they have special going on. So yes, we'd like to get on special.
Agent (Rose Morrissey): Okay let me reach out to them make a reservation and I'll email you a confirmation in a few minutes.
Customer: Okay. Very good and when we pay for this, a credit card is okay? Am I correct? Okay, very good. Alright. Thank you so much rose.
Agent (Rose Morrissey): Yes, yes, credit card we, okay and you know this, who referred you what was the name.
Customer: The person that does all hurt traveling or the name. I don't know if it's a boy or girl. But sunny man or woman. I mean sunny is his name or her name. And then Sonny has a friend by the name of Linda line decker and she, I asked her, I was kinda like, you know what we've got to get this going with this cruise package. We want to go somewhere different and I text her because she went on a uni world. She's the one that told me about uni world and said, look, so you don't worry about anything doing all inclusive.
Agent (Rose Morrissey): Oh.
Customer: And all inclusive. So, we started to watch those and that's how we got interested and then of course, we meant I look for two people but they never called me back. I didn't hear back from them even though I spent time with the first one and we thought we were going to hear back about a package for a later date. And she never called back. I even text, I even emailed her and I said hey, you know, I'm here whenever you want that package. So but well anyways, I'm so glad I found.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): And that. Okay, good.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Okay. Okay, so if you click on that, move the screen down and click on river queen. That's the name of the shift.
Customer: Yes, river, okay river clean. I see it. Yes, uh-huh.
Agent (Rose Morrissey): Okay, yeah, so you can click on that YouTube picture of it too and yeah, I just love the way they decorate. It's very boutiki.
Customer: Okay.
Customer: Yes, it, it's very, let me look also more details cause it's not showing me too much. I got to go into on that one. Let me see twenty ninth. Okay, let me look at the view on the French balcony.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Mm-hmm.
Customer: That's a really good price. The feature. Oh, hey.
Agent (Rose Morrissey): Yeah, okay, I will reach out to uni world right now. Hold some space for you and I'll email you that and then there'll be a deposit uh-oh pay in full. I think you're in paying email, yeah.
Customer: Okay.
Customer: Yeah, I think paying full cause we get closer to that. So, okay.
Agent (Rose Morrissey): Okay.
Customer: Alright, sounds good. Well, we're excited. Okay.
Agent (Rose Morrissey): Alright give me a few moments Mable, and I'll email everything to you.
Customer: Thank you so much rose. I really appreciate that. Thank you. Alright, alright, bye-bye.
Agent (Rose Morrissey): My pleasure, my pleasure. Thank you. Bye-bye.