Agent (Hillary Cruz): Hi, Edward, this is Hillary. How can I help you?
Customer: Hi, Hillary. Thank you very, very much. I, for taking my call I'm a very frequent, I'm a very frequent traveler with Lauren and and but, but I I'm a little panic cause I, we made a mistake, we booked the wrong cruise line which my wife did not approve of. I called them and can so anyhow they, it was just a hold over the weekend, yeah, but, but, but I wanted someone to grab a cabin for me and then Lauren I guess can do the rest of the processing. That's a totally different way. You don't know what I was, was on. I'll tell you what I want to be on that's.
Agent (Hillary Cruz): Of course.
Agent (Hillary Cruz): Oh, good.
Agent (Hillary Cruz): Oh.
Agent (Hillary Cruz): Okay.
Customer: The most you.
Agent (Hillary Cruz): Okay. Oh, yeah, I see it was a QR hold. So, and that's okay, as long as you do not have any. If, yeah, if he did, if they didn't have if you didn't have any money on it, you're okay. So, yes, that'll, that'll cost you to have a little panic.
Customer: Yeah, the.
Customer: Yeah, and I, yeah, Nick, they, yeah, yeah. Well, the problem is you guys are so good, it automatically paying deposits for me and I got so many going that it, it's like a blur and I just wanted to make sure that this one didn't get, you know, the deposit didn't come but, but there's a note in there hopefully, that will cancel it or, or wipe it off the late.
Agent (Hillary Cruz): Yeah, it looks like Nick assisted yesterday. Let me just see.
Customer: I did it with Nick yesterday but I want it but I want to totally wipe the way like it never happened.
Agent (Hillary Cruz): Okay, gotcha.
Customer: Okay, so you can do that good. Okay.
Agent (Hillary Cruz): I will delete that. Yes, so I just need to, you know, I just want to leave that note in there but I'm gonna put a note in here tell back you and I spoke and that we, you know, just so Lauren, kind of in the loop about what happened but absolutely we'll get rid of this for you and you said my apologies. You said you called them already, correct?
Customer: Yeah, I, yeah, I talked to.
Customer: No, I never called anybody. I just talked to Nick yesterday. What, it's a crazy long story that we don't need to spend too much timeline but basically, Lauren and I caught Lauren at 5:00. We, Lauren and I are both on Eastern Time and I called her at like, 5:30 Friday night and she grabbed the cabin but then when I saw that cabin was still available, I called Nick to lock it in on Saturday, but now we decide we don't want the damn thing anyway. So I hope, how was, doesn't think I'm crazy but I've done business with you for like fifteen years. So hopefully, you don't think I'm too nuts. But anyhow.
Agent (Hillary Cruz): Oh, I'll call them.
Agent (Hillary Cruz): Okay.
Agent (Hillary Cruz): Oh, no we're all we're all about crazy, we love that. Bring it on. You're fine. You're fine. So which one do you want to look at?
Customer: Alright, good. Okay, okay, what I wanted to, I want to go on 25 September, Oceania Vista from Montreal to New York City.
Customer: And I know exactly what cabin I want.
Agent (Hillary Cruz): Okay, you said Montreal to New York City.
Customer: Cause yeah, cause we've been on that ship before and there's not good noise, there's not good installation in the walls and I, there's a certain cabin, I want that doesn't have a TV up against it from the other cab, yeah.
Agent (Hillary Cruz): Okay. You bet, what is the cabin number?
Customer: It's 7001, it's in, it should be, it should be an A3 which is their, as you probably know.
Agent (Hillary Cruz): Yes, absolutely. Okay, so A3 Oceana Vista September 25th Montreal to New York City. Cabin number 707001, great. And then hold on one second, just going to close my window, cause the dog is barking right out front of my window. Okay, good.
Customer: Know when you say you're closing a window, I assume it's on a computer. Not, not a real win, nobody talks about real windows anymore.
Agent (Hillary Cruz): I know it. Yes. Actually, just my real window. She's enjoying her, enjoying herself on my little lounge chair area in the sun, and it's a beautiful day. Beautiful. Okay. So, I actually live physically in Colorado. I live in a small mountain town way up in the mountains. So, it's lovely, it's a lovely little town. We're finally getting a little bit warmer weather, which is really nice.
Customer: And I.
Customer: Where are you located?
Customer: Okay. Oh, wow.
Customer: Okay.
Agent (Hillary Cruz): We muted and then let me see.
Customer: Okay. 770-7001 right 7001.
Agent (Hillary Cruz): Got it. Is there a second choice if that one is not available?
Customer: The second choice would be 7000 on the other side of the hallway.
Agent (Hillary Cruz): Okay, okay. Of course.
Customer: But, but hopefully, can you can GrabIt now or see if you can GrabIt or what do you have to do?
Agent (Hillary Cruz): Yup, absolutely. I'll give them a quick call so that way I'm not messing around and it takes a little longer on my computer to go into our advisor site. So I will go ahead and give them a call they should still be open, they're also out of, they're on east coast time it's Sunday they should still be open. If not I'll just go into our travel advisor site and capture it that way and then send you some updated invoices.
Customer: Alright.
Agent (Hillary Cruz): Okay. Did you have any other questions for me or would you like to take down my direct line?
Customer: Yeah, I'll take down your direct line now. What is, what is, so, and then the deposit date there'll be a certain point and they'll tell me what when the deposits due it'll be like a few days or how does that work?
Agent (Hillary Cruz): Yes, they usually do a three day courtesy hold and you'll see what the deposit is. How much it is and the date that it's due on the invoices?
Customer: Okay, that's fine.
Customer: Well, yeah, and you, and it'll show Pavlus benefits and I, I'm silver so I'll get a, a cruise credit. All that other good stuff that she.
Agent (Hillary Cruz): Yup. Absolutely, absolutely and then it'll show I guess your benefits that you'll get with pal to we'll have two invoices your pals invoice and then your ocean invoice.
Customer: Sheet. Okay yeah, yeah give me your get.
Customer: And then when the deposits made, I'll get another one. Then when I put in the stockholder then if it, they'll put, send me another one and then when I do the MX plat and then they'll send me another when you guys like to do a lot of new invoices every time, right?
Agent (Hillary Cruz): Exactly, we had to keep everything updated and notes, notes, notes otherwise we get in trouble.
Customer: You guys are great. Okay, give.
Agent (Hillary Cruz): Absolutely. Oh, good. Okay, so I don't mean to rush you off the phone but they're open until 5:30 Eastern Standard Time. So I still have about 25 minutes. So I'm gonna give them a call now and get that soli for you.
Customer: Okay, good, good. Okay. Okay, yeah, give me a, give me your direct line just so I have a question.
Agent (Hillary Cruz): You bet, 505-531-9692.
Customer: And your Hillary.
Agent (Hillary Cruz): Correct. Hillary cruise.
Customer: Okay Hillary, so we don't need to talk again. Not that in enjoy talking to you but, but you'll send me everything and, and then they, then I can confirm with Lauren can do the depo, you know for the deposit or whatever later.
Agent (Hillary Cruz): Yeah.
Agent (Hillary Cruz): Absolutely. The invoices will be in her inbox for her tomorrow and I'll have some notes in here as well and she will assist you further from there.
Customer: Thank you appreciate you guys.
Agent (Hillary Cruz): My pleasure. Have a wonderful rest of your Sunday.
Customer: Thanks, bye.
Agent (Hillary Cruz): Thank you.