Curti Barbarick · Aug 25, 2025 ยท 8:55 PM
Inbound · 01:07 · Planner: Guest Relations · +15303560140
“I was calling for Brianna.”
No specific follow-up needed from this call segment. Ensure the transfer to Brianna completes and that she owns the next interaction with Curtis.
Full analysis
What happened
Customer Curtis Barbarick called inbound and immediately asked to speak with an agent named Brianna. The agent (Dyenna McConnell) confirmed availability, asked for the customer's name, and put the call on hold to locate Brianna. The call lasted 1.1 minutes and ended at a transfer point with no trip details, concerns, or booking activity discussed.
Emotional read
The customer was transactional and brief, simply asking to speak with a specific agent named Brianna. No emotional coloring or hesitation was evident in this very short interaction.
Customer behaviors
asking for specific agent by name
Analyzed 2026-05-22 23:32:54 by claude-haiku-4-5-20251001. Confidence 0.30.
Transcript (424 chars)
Agent (Dyenna McConnell): Good afternoon. Thank you for calling Pavlus travel home with the best referral program. My name is Diana. How may I assist you? Customer: Yes, I was calling for Brianna. Agent (Dyenna McConnell): Of course. Let me see if she's available. Agent (Dyenna McConnell): Yes and may I tell her who is calling? Customer: Curtis, Barbar. Agent (Dyenna McConnell): Okay, allow me one moment. Customer: Okay.