Customer: Okay.
Agent (Victoria Hill): Good afternoon, this is Victoria the pus travel, how may I assist you?
Customer: Hi Victoria, it's Carol. Doley you're ready for some money.
Agent (Victoria Hill): Hey, Caro you're ready to go on another cruise.
Customer: No, I would preferred like July or something giving me some anticipation. I'm still on a high from the last one. Oh, Lord.
Agent (Victoria Hill): Well, then that's just it you need to keep the high rolling. You need to keep it going. That's it. We just need to put you on a world cruise.
Customer: K. oh, yeah, forever and yeah, mm-hmm, oh, I would go no except number.
Agent (Victoria Hill): Well, why are we talking about these little transit lantic?
Customer: Because I have a six year old granddaughter that's here and I had to bring it to my daughter. I said when this is going to impact the most is her cause it's over spring break and this kids are monster at home. Yeah, she has a six year old, a twelve year old and almost nineteen year old.
Agent (Victoria Hill): Oh, oh, okay. Well now I feel bad.
Agent (Victoria Hill): Yup, sounds like how my kids are spread out. I've got, my oldest will be 25 in July then I have 23, my third is to be nineteen in March and I have seventeen and not yeah, I get it, it's a spread.
Customer: Oh.
Customer: Oh, my goodness, and she does and I called her yesterday to tell her and she said she's having trouble at work and they won't let her hire somebody. She was, she, they thought they, she was gonna hire and she said, ma'am, I'm so upset and I said, oh, I have forwarded to you.
Agent (Victoria Hill): It's a spread.
Agent (Victoria Hill): Oh, oh.
Agent (Victoria Hill): Oh, my. Well, I mean, is the nineteen year old still. Oh, oh.
Customer: I guess it's gonna be bro. This is gonna be wrong over, no, he's in college I guess he's gonna be gone over spring break. Oh, I said maybe I have to pay for her to go to camp at the white.
Agent (Victoria Hill): There you go.
Customer: But anyway, and, and then she just called and the six year olds being a bear in class, she says in an angel here. She's bad at home. She's bad at school.
Agent (Victoria Hill): There you go. Oh.
Agent (Victoria Hill): Mm-hmm yup. I I've had a few of those.
Customer: They're, yeah, they're changing her to a new classroom on Monday. They have not told her yet. God, that's, like, yeah. They decided between mom, well mom and the counselors and mm-hmm, cool. It's, like, and I'm saying that my husband who's still on the plane, husband still on the plane, he hasn't gotten to Australia yet. I said, are, are we doing this?
Agent (Victoria Hill): Oh.
Agent (Victoria Hill): Well.
Agent (Victoria Hill): It, it's tough me in a kid nowadays.
Agent (Victoria Hill): Oh, oh my goodness.
Agent (Victoria Hill): Oh.
Customer: Meanwhile he's been transferring money to pay down the charge card. And I'm showing it pending, I'm showing it pending and he's saying it's showing I have a line of credit and I said, okay, here it goes alright, we're gonna split it. Yeah.
Agent (Victoria Hill): You're doing it.
Agent (Victoria Hill): Alright. Okay, so tell your daughter if it makes her feel any better. My oldest son, he was kicked out of kindergarten the first week of kindergarten.
Customer: No. Oh, Victoria.
Agent (Victoria Hill): Because so 11 day he didn't want to come back in from recess and he stayed out on the field and two really got him kicked out is because he picked up a chair and threw it at the teacher.
Agent (Victoria Hill): So, tell her that.
Customer: She only kicks other kids. She isn't not the teacher just, just the kid that kicked her first supposedly, yeah. Okay.
Agent (Victoria Hill): Oh, well then. Oh well, okay, sounds like there's more to that story then Carol.
Customer: Yeah. Oh, god. I said I keep telling her my son should had this kid for payback but, but they don't have any kids. So, I, yup, yup. He, she was supposed to be.
Agent (Victoria Hill): Oh, oh, yeah.
Agent (Victoria Hill): And that's why it's hitting her. Was she really good growing up.
Customer: Oh, she was an angel. She was the first one. She was just fine, no trouble. No nothing. Then her brother came along not sure where he came from but.
Agent (Victoria Hill): Oh, yeah, I see.
Agent (Victoria Hill): Oh, oh, yeah, hoy have those things, just kind of pop-up, huh.
Customer: Right now he's the sensible one, yeah.
Agent (Victoria Hill): Uh-huh there you have it then. Yup.
Customer: They do out grow it, Victoria. They do in their forties but, so keep.
Agent (Victoria Hill): They do. Yes. They do.
Agent (Victoria Hill): We keep trucking along though, right?
Customer: Oh, goodness. Yup, yup. Well, PMI, you didn't need all that. Okay. For the majority we're using the one you have. Probably that ends in 3351 you have that one.
Agent (Victoria Hill): Alright. So talk to me which card are we going to be using? Oh, it's fine now you're.
Agent (Victoria Hill): Okay, so on that visa, how much are we gonna put on there?
Customer: 14105.
Agent (Victoria Hill): Okay, that's a very precise amount.
Customer: Well, and then he said, put two K. On the other one first, he said three and then I said, then he said, two, what do you want me to do? Do? Okay, we're gonna put two on the other one. It's 43. No, no, no, a different card, I'm gonna give you.
Agent (Victoria Hill): Alright and then two on the Amex.
Agent (Victoria Hill): Oh, okay, let me.
Agent (Victoria Hill): Get rid of that note on there. Okay.
Customer: I didn't even ask about Amex you still on the plane. We wouldn't get anything for putting it on the Amex would we?
Agent (Victoria Hill): Alright, we'll go ahead with the new card number.
Agent (Victoria Hill): With it being a platinum.
Customer: This is just the.
Agent (Victoria Hill): You would get, well the whole payment has to be done on the plan though to get the benefits.
Customer: Oh, yeah, no, he wants his mile.
Agent (Victoria Hill): Okay. Well, let's give him miles and then he can keep going, keep lying.
Customer: I'll give him my there, yeah, keep out of my hair. Okay, except telling him for a month. Oh, goodness.
Agent (Victoria Hill): On a transit planting to transit line.
Customer: On the cruise. Well, he does his thing and I do mine. So, you know, he gets up at 6:00 goes to the gym and I sleep in until ten and say, oh, are they done with breakfast buffet already?
Agent (Victoria Hill): It works out.
Customer: Anyway. Okay. 4388 5762 0256 2321.
Agent (Victoria Hill): You guys are too much.
Agent (Victoria Hill): Okay, I hope I heard you correctly. I got like the third set of numbers and you know, when you hear something and that's the numbers but it's not computing let's go ahead and do the expiration and I'll run through everything.
Customer: Okay, great. Okay.
Customer: Okay, 7:30.
Agent (Victoria Hill): Three digit security.
Customer: 510.
Agent (Victoria Hill): Okay, and is it yours or his name?
Customer: Both of them, either one.
Agent (Victoria Hill): Alright, so let me just make sure again cause you know when you hear things and it just doesn't. Yeah, it's okay. So I have visa number is 4388 5762 0265 2321.
Customer: Okay, and I was saying it fast. Okay.
Customer: Nope, no 0256.
Agent (Victoria Hill): 56, okay and then 2321, alright, expiration 730 and security of 510.
Customer: Correct.
Customer: Yes.
Agent (Victoria Hill): So, again $2,000 on this one and the balance on the other visa, correct?
Customer: Correct.
Agent (Victoria Hill): Okay.
Customer: And if something doesn't work, call me I will message him. Thank goodness he has internet on the plane so.
Agent (Victoria Hill): I will.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): So spoiled right now, aren't we?
Customer: Somewhere over Sydney.
Customer: I know. Well, he works when he's.
Agent (Victoria Hill): Mm-hmm.
Customer: He's, he writes fors articles too, besides his writing and he has to get 55 in by the end of the month.
Agent (Victoria Hill): Alright.
Agent (Victoria Hill): Oh. So what is?
Agent (Victoria Hill): Oh, so what does he do outside of the fors?
Customer: To get paid, he writes, he writes any speaks so, this is why he travels all over the country he usually is giving speeches, this is not this one he's going where other people are but usually he's but yeah, and he'll learn and then hopefully do some networking. So he'll get a call and say hey Roger you know, can you come speak for us and hopefully it won't be in March?
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Yeah, this is his pleasure trip, you have leisure and then you have business uh-huh.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): So what does he? I'm like, what does he speak? What is?
Customer: He's written two boat three well, he just got his, he just finished just third book which comes out in may. Hopefully he's, he writes books on in speaks on marketing using Neuro science and behavior.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Oh.
Agent (Victoria Hill): Wow. Okay.
Customer: Yeah, his book, his first one was brain fluence.
Customer: Like influence, but brain fluence and then and the second one was yeah, I should know it friction.
Agent (Victoria Hill): Wait, okay.
Agent (Victoria Hill): Okay.
Customer: You know how when you do Amazon, you know, it's like, oh, okay, one click we're done and then you go to another place, and it's like, well, you got to fill this out. Now you gotta do this and people just leave their carts. You know, forget it and, and a lot of would have common sense, but evidently, the upper ups don't realize that.
Agent (Victoria Hill): Uh-huh.
Agent (Victoria Hill): Yeah.
Agent (Victoria Hill): Click click, click yes, yes.
Agent (Victoria Hill): Uh-huh.
Agent (Victoria Hill): Interesting. Okay.
Customer: Or the cruise lines, like the cruise lines like mm-hmm. No. Was it silver?
Customer: Somebody that. Oh, they dumped their.
Customer: They were gonna say anybody that has lifetime points you know on this cruise. I forgot which line it was Silversea that, that's going away.
Agent (Victoria Hill): Uh-huh.
Agent (Victoria Hill): Okay.
Customer: And you'll have two years to make up to, you know, get it again. So these people that were lifetime, this guy told it's going away.
Agent (Victoria Hill): Oh, okay, yes.
Agent (Victoria Hill): Wow.
Customer: And I, so he's written Forbes articles on that right now. He's right in about southwest and their changes. Yes, so but if you look them up in forms right now and articles that's.
Agent (Victoria Hill): Oh, that's a sticky subject on Jen. Yeah.
Agent (Victoria Hill): Okay, so he writes under his own name. Okay.
Customer: Yes, so that's how we can cruise so, I got to keep him busy, keep him.
Agent (Victoria Hill): I have to Google your husband now.
Customer: Keep busy honey. Keep busy but he enjoys it, he loves it. So he's happy. Yeah, bye.
Agent (Victoria Hill): You go keep doing what you love?
Agent (Victoria Hill): Alright, that's good to hear.
Agent (Victoria Hill): And he has he always been a writer.
Customer: Oh, no, no, we started out way back. We had our own mail order company. We sold computers.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Oh, okay.
Customer: Yeah, we had sixty employees.
Agent (Victoria Hill): Alright. Oh.
Customer: And I did all the payroll. Oh, my goodness. And yeah. But then every time we sold TI $9,948 computers and then they went out of business so we picked up comment and then they went out of business. So.
Customer: Anyway and then he started, your kids are probably pass that well, not all of them but he started a business called college confidential online. If any of your kids have gone on to college and look for recommendations on college, is there anything they'd probably run across that him and a couple of partners start, it was the biggest online forum for kids to find information on colleges. It's still out there college confidential and they sold that to the daily mail group out of London.
Agent (Victoria Hill): Alright.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Looking at all these different things.
Customer: Way back.
Customer: Yup, I mean, he's an entrepreneur, you know. And he just moves from one thing to another.
Agent (Victoria Hill): Yeah.
Agent (Victoria Hill): But it sounds like he's found his Nich.
Customer: So he's, yup, I think he has so yeah, see if I'm going so when he's on a crew ship he's, he's, uses his downtime to work also to keep going he does, he writes his articles and.
Agent (Victoria Hill): Good, that's great, that's great to hear.
Agent (Victoria Hill): Networking when he's on his crew.
Customer: He does blogs and they I don't know what he does. One time, I caught them in the observation deck on a zoom call, I sprat or everybody can hear you. What the hell are you doing?
Agent (Victoria Hill): Uh-huh.
Customer: It's like Jesus, this is his own little world doing his thing. It's like, oh, my god, god.
Agent (Victoria Hill): Oh.
Agent (Victoria Hill): I.
Agent (Victoria Hill): Okay.
Customer: Yes, some very smart people have no common sense sometime.
Agent (Victoria Hill): That is, I've come, I've come to realize that. Yes, Carol.
Customer: I, yeah, yeah I don't have the smart but I have the comment sense but.
Agent (Victoria Hill): Where are we lack in one, we are proficient in the other. Correct? Yes, yes.
Customer: There you go there. I hope so. But well hopefully you'll have a good weekend and hopefully these cards went through or we'll go through.
Agent (Victoria Hill): Alright.
Agent (Victoria Hill): I, yes! I will go ahead and reach out to regent with splitting the payment. I, I've got to do it over the phone with him. So let me get them on the horn. I will go ahead and start moving forward if they run into anything. Yeah, if I run into anything I'll give you a call.
Customer: Okay.
Customer: Oh, okay.
Customer: There shouldn't be. Okay but yes, cause it was showing pending the payment on the charge card but it's showing him that the credit line is available, so.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Okay, and that's the vis the first BC you gave me the 3551. Okay. Alright. Well let me reach out to her region, I'll do this before I walk away from my desk. Okay. Okay. Thank you.
Customer: The big one. Yeah, yeah, yeah.
Customer: Okay, it should be fine. Okay, nice talking to you. Good luck with all your kids. Oh, my goodness, it's a houseful.
Agent (Victoria Hill): Well, it's only my, my current husband and I. We have just our soon to be ten year old. My four older ones are with my former husband, and they actually live in Kansas with his dad, with her dad. So yeah.
Customer: Good.
Customer: Oh, he still, you went through a lot.
Agent (Victoria Hill): Did indeed indeed.
Customer: Took me twice to get it right so.
Agent (Victoria Hill): Okay, Dido. Yup.
Customer: But, yup no regrets. We've been married fifty years. So anyway, alright bye, thank you. Okay, bye.
Agent (Victoria Hill): Alright, that's excellent. Oh, that's great to hear.
Agent (Victoria Hill): Alright, I will talk to you later. Bye Carol.