Agent (Lauren Riesenberger): Okay. So the best thing to do is just leave everything as-is we can't transfer anything over. I don't wanna take the risk because there's no more cabins now. So I don't wanna take that risk that we lose a cabin, so.
Customer: Alright. So basically then what happens if I want, okay. So I can't use any money from did you talk devising?
Agent (Lauren Riesenberger): Yeah, they won't allow it. Their system won't, their system doesn't allow them to transfer money like that.
Customer: Okay, alright, so basically let me ask you a couple of questions then we don't really want to take that crew the cold weather cruise in in and moneys do may May 31st.
Agent (Lauren Riesenberger): It's only to do, yeah.
Agent (Lauren Riesenberger): Mm-hmm.
Customer: I if I just cancel and walk away. I think, I, lose everything. I think, how much money is on that cruise and exactly what and the insurance. So what I do, I loose I don't think I'm gonna do that, but.
Agent (Lauren Riesenberger): Well, you would, he would lose the deposit in the insurance. Yeah, so, you would lose the 149692, the deposit.
Customer: Which is the $50 deposit plus the insurance. Okay. Alright. So at least $1,500 but I can use that $1,500 if I move it to and if we do it like we should have done this.
Agent (Lauren Riesenberger): Correct, correct.
Agent (Lauren Riesenberger): Correct.
Customer: On another cruise in the future, right?
Agent (Lauren Riesenberger): But, if correct. But here's the thing, the funds from the insurance we'll transfer over put the insurance, it doesn't go from booking, the booking.
Customer: Okay, start over with that. What does that need?
Agent (Lauren Riesenberger): So, it's the, so the insurance isn't gonna just transfer from booking the booking, you're still gonna have to pay for the insurance on a new booking.
Customer: Or not?
Agent (Lauren Riesenberger): That's what you would have to do, if you make a new booking and you want insurance on there, the funds from the, you know, one booking will get transferred over. Yes, but you would then have to repay for an insurance on your new booking. Does that make sense? Insurance doesn't?
Customer: Okay. Can I also say can, can I also say I'm buying outside insurance and not buy insurance at all on the new booking.
Agent (Lauren Riesenberger): Yeah, if you don't want insurance out the booking. I'm just saying, like it.
Customer: Yeah, I so basically the 1400 and how much was it? 1496, right.
Agent (Lauren Riesenberger): Yes.
Customer: Okay, Sofo I remember that number. 1496 okay, so, the 1496 I will still have every Di so in other words I can move that so I want to go to grease in 2027 so I can book that trip to grease in 2020 seventh and use that whole 1496 towards the, towards the crew.
Agent (Lauren Riesenberger): Mm-hmm.
Agent (Lauren Riesenberger): Correct.
Agent (Lauren Riesenberger): Correct, cause all we're gonna do is revise, we're not canceling, we're revising it. So yes. We put a new sale date a new, you know itinerary dates associated with that. Yes, that's how it would work so you would want to revise it. Mm-hmm.
Customer: Great, okay, okay, which is, which is what we could have done here but I was afraid of losing the camera. So, okay, anyhow, which passes, pass it over with, alright, so, so basically then, huh, go ahead.
Agent (Lauren Riesenberger): But do you?
Agent (Lauren Riesenberger): No, I was just gonna say I have, I just asked the question, do you want me to take over then your Australia? Do you want me to take it over? I just wanted to go over with you first. Okay, alright, and then.
Customer: Yes.
Customer: Oh, for sure. Yeah, alright, but let, let me just, let me just go through this one more time and then we can go back to the Australian. Absolutely when you take it of it but you're my you're my lady, you're my people, you're my people I got, how many bookings, how many bookings with you, I mean I'm sure that the Craig and company have a few more busier people than me but I'm still pretty busy.
Agent (Lauren Riesenberger): Okay, perfect. Thanks Ed.
Agent (Lauren Riesenberger): You're very busy. Yes, I appreciate that.
Customer: Ty. So, okay. So, so anyhow let's see, I'm just processing so I can, I just got to tell my wife the story here. So basically then I, if I say okay Lauren booked this in grease in 2027 and she says okay, fine, what happens to the money. So I explained to her that the 1496. Dogs, we do not lose a penny, it goes towards the cost of whatever of the gree of the cruise in 2027.
Agent (Lauren Riesenberger): Mm-hmm.
Agent (Lauren Riesenberger): Mm-hmm.
Agent (Lauren Riesenberger): Correct.
Customer: And so what I would do then is I would also pay insurance which maybe a different amount because it varies depending on the cost of the cruise. But I will have to add Viking insurance or I can say, you know what I'll do, what I do with region and other cruise lines, I will just buy it from an independent person.
Agent (Lauren Riesenberger): Mm-hmm.
Agent (Lauren Riesenberger): Mm-hmm.
Agent (Lauren Riesenberger): Hundred percent. Yes, that is all correct.
Customer: On. Okay. So you're. So the new thing that you taught me is it, the insurance money does not go for insurance, it cannot go for insurance, it has to go as a for, for fair it contributes a fair, right? So, so.
Agent (Lauren Riesenberger): Mm-hmm the total cost, yeah, it goes to like, the, exactly, yeah, so it doesn't bounce some you know, booking the booking you have to keep buying insurance but that cost of insurance that you paid for, yes. Well, then transfer over and go towards the balance. Yes.
Customer: Okay. So, so, so basically, the money the $1,496 which includes, that includes the $50 deposit I made is becomes it is basically biking money. It's like a biking gift certificate it has to be, it has to be used on, and so when I book my new cruise, that money will go, well, go ahead.
Agent (Lauren Riesenberger): Correct.
Agent (Lauren Riesenberger): No, no, no, no, no, no, no, no, it's not like a certificate or anything like that because all we're doing is just revising. So it's basically we're just revising like I said, a new itinerary, new date to your current booking, so.
Agent (Lauren Riesenberger): If you wanna make changes we're not gonna hold another option. I'm just gonna revise what you currently have to save that 1492 or 96 whatever it is.
Customer: Okay. The $1,496. Alright, but just say I have this new cruise the 1496 goes as the new deposit on the new cruise or do I own owe another $50 on top of that plus insurance and money?
Agent (Lauren Riesenberger): Nope, because it's already, no, you're not gonna owe anything else.
Customer: So the 149060. Becomes my new be go ahead.
Agent (Lauren Riesenberger): New insurance. An new in, right cause it's not a new booking, it's not a new booking, you already have a booking, we're just revising it, updating it. You already have the deposit down.
Customer: But the only difference is, the only difference is the money that included in that goes for fair and if I want insurance, I have to Reby it.
Agent (Lauren Riesenberger): Mm-hmm that's correct. You have to buy by insurance no matter what, yeah.
Customer: Okay.
Customer: Okay. Now the final payment date for that cruise is May 31st.
Customer: So I either have to pay the, pay it or the or the booking goes bad and cause I didn't make my, my payment when it was due and then I assume I would lose the $1,496 unless I either move the cruise to a different and would there, would there be a new deposit a new full payment date or does a full payment date remain the same even if it.
Agent (Lauren Riesenberger): The date, the date coen. Size with the new sailing and the new sale date. So, that would change, yes.
Customer: Okay, alright. So that would change with the new sale date if I but if I want to keep it alive I have to make final payment on May 31st and even then I could go ahead and move it but then all that money would go have to go towards the new cruise include. So the full payment for the cruise I don't wanna take would have to move to the new cruise later. So if it be hos me to make the decision before final payment date.
Agent (Lauren Riesenberger): As let me, let me, I need to, I need to see the Viking invoice here. I mean, essentially with a final payment because it's easier to do that so you're not you know, transferring tons of funds over, give me one second here. I think we can do something else too.
Agent (Lauren Riesenberger): Okay, so, finals May 31st if penalty start, this is the important part.
Agent (Lauren Riesenberger): Okay, if you choose to cancel after May 31st on the Viking for April of next year, you will.
Agent (Lauren Riesenberger): Well, you're not in penalty until December 22nd of this year. So, essentially, you would get everything back, might have $100 and the insurance cost so.
Customer: So, all this happened is biking, so Bing.
Customer: Okay, but at that point, so you could move it later too but it, it's more, it seems like it's easier if I make, if I re, if I'm gonna revise the crew before May 31st, it's just easier and I don't have to come up with any money.
Agent (Lauren Riesenberger): Correct.
Agent (Lauren Riesenberger): I think so. I think so. You don't have to worry about any penalties or anything like that. It just makes it simple. So if you can find another cruise, if not, then you will be fully charged and, you know, we'd have to, we can revise it later up until December 21st.
Customer: Okay. The, let's see. Okay. Yeah, it does to me it gets a little sticky then so, so then what would happen if you revise it you then Vike you would still hold all my money. Whereas if I revise it before, I would get a new final payment date, and I would, could keep my money longer assuming I pick the cruise with way, way out.
Agent (Lauren Riesenberger): That's correct. I mean it, I just think it makes it easier by final payment.
Customer: If it if I do it before a final payment.
Agent (Lauren Riesenberger): Yeah.
Customer: Yeah, cause I'll get to keep my money, I won't have to make the final payment on thirty first, I'll make the final new, the new final payment date. It could be several months out, the bad news about biking is they.
Agent (Lauren Riesenberger): Yeah.
Agent (Lauren Riesenberger): Exactly, depending on what you and depending on what you choose to, depending on what itinerary in date and that coen size. You have other bookings on you know, if you want to book it in 2027, okay, I can push it out very far cause you have already other bookings on file with them, that's not gonna be a problem. So, yeah.
Customer: Okay, well, yeah. Well, no, the only bookings I have on file. Yeah, this one and now I have two bookings. Okay. Alright, so, so let me just I'll finish this up and let talk about the Australia Cruz, Rus, which I definitely want to turn over to you. So, so basically I will, there right now there's an eighty percent chance we'll move to a different, different cris twenty percent, will stick with this one. But like I said, we're looking at the, we're looking at the weather in noway right now. Yeah, and it's just, it, I mean and, and when we'd be going one year from right now, and it's just.
Agent (Lauren Riesenberger): Yeah, you are.
Agent (Lauren Riesenberger): No.
Agent (Lauren Riesenberger): Okay.
Customer: Just like, it's just a silly time to take a cruise there and we have been to every one of those ports before. I mean, it's been 25 years for some of them. I think what happened was we just jumped on the cruise cause we're getting off the Phoenix river cruise for the tool on the 20th of April next year. And they happen to be a Viking ship leaving answer the when exactly the same day. So they just go InSite beautifully but.
Agent (Lauren Riesenberger): Oh, okay.
Agent (Lauren Riesenberger): Right.
Customer: It's just, it just doesn't make any sense. And my wife is saying since I'm jagging here to add the Australia cruise, I think she wants to just do the Amsterdam river cruise and come home and then we'll figure out and not do any extended thing. So basically then you, let's talk about, I'll get back to you sometime in the next week or two probably about a, a new cruise our new bike and cruise. The only bad thing is we've never cruise biking before, and now we're going to have two of them book but you know, I don't know, I've had some people here, they're not happy with biking but most of people that friends in my neighborhood who are not happy with biking are used to silvers and tower and maybe there's a little different, there.
Agent (Lauren Riesenberger): That's.
Agent (Lauren Riesenberger): Yup.
Agent (Lauren Riesenberger): Well, well, you're is like a premium line and then you have to co, region silver seat, they're going to be you know luxury crane a cram. So it isn't gonna be apples to apples, you know, but it's very close. I think it's a great product, I've heard great things about their ocean cruises. I mean, they, it's not all they don't have, you know shows and stuff like that. They have entertainment. It's more for those who like, you know.
Agent (Lauren Riesenberger): Like to travel, they have really nice itineraries but.
Customer: And the tours are, and then they have nice tours. The tours are more thorough than a shed handy up for example reaches in my opinion.
Agent (Lauren Riesenberger): Yes.
Agent (Lauren Riesenberger): It yeah, and they don't cost an Arman a leg either if you want to do an extra few a couple so it's you can, you'll start to see the difference especially on the ocean cris as I've parched, I haven't been on one yet but I've heard great things people actually they've done the river, they go to ocean and then they just stick with ocean they're ready to do it so.
Customer: Okay, interesting, okay, now let's talk about, let's talk about the Australia cruise and then it's a very end. Don't, don't let me say goodbye. I have one more question about my explorer this summer with you. But let's, let's go back to this, let's go back to this, to this, Australia. So, basically I assume I get a little more onboard credit that you guys do not you guys don't have miracle with biking. You do most for their cruise lines, I know that.
Agent (Lauren Riesenberger): Mm-hmm.
Agent (Lauren Riesenberger): Sure.
Agent (Lauren Riesenberger): Okay.
Agent (Lauren Riesenberger): Yup.
Agent (Lauren Riesenberger): So, for this one you're going to get $200 per person saving vouchers. So it's gonna bring the cost down or $12,000 $699 per person and then for this itinerary you're going. I, let's see $600 from PAS and then an extra $200. So a total of $800 from Pavlis on top of.
Customer: Okay.
Agent (Lauren Riesenberger): The $200 total that you're getting from them. So, you'll have a total of $1,000.
Customer: For, for the cap.
Agent (Lauren Riesenberger): For the cabin. Yes, sir. Mm-hmm.
Customer: Okay. A thousand for the cabin in onboard credit.
Agent (Lauren Riesenberger): Correct.
Customer: Okay. And I can, you, can I use that towards towards versions or no? Because I have to buy the advance of of of touring or a.
Agent (Lauren Riesenberger): We'll get the, we'll get the ship or credit added to your account. I do it right away. So it's there that way when the short cris do open you can use that towards payments. You can also use it for the Gerti for the staff you can also use to, to buy drinks on board. You want to buy the drink package. You want to go to the spa. So it will, you know it goes far.
Customer: Oh, oh, great.
Customer: Okay, so it's pre, it's in that way biking spare normally in, in that way. Okay, yeah, okay. Alright. So, so basically the pad was benefit is the $800 you're giving us, but you're also giving us some money off on the cruise, a small amount discount.
Agent (Lauren Riesenberger): The one way, yes.
Agent (Lauren Riesenberger): 800 Shipe credit and $400 a voucher. So the added, the added pack I can't talk today. The added value from tables is $1,200 total.
Customer: Okay. So, how is giving me 1200 and I also still have that A-M-P twenty that coupon that I gave them that also still applies, right?
Agent (Lauren Riesenberger): So they, I see the invoice right now. Yes, the $500 is gonna be still on there and the credit that comes with it will be on there, the new invoice I wanted to go over with you first, the new invoice I send over will show the vouchers and red, and then it will also list the extra ship or credit of 200 from tales that you're gonna get and.
Agent (Lauren Riesenberger): And then I can send a message. I mean short excursions aren't even out yet so I'll have, I'll add the ship or credit probably sooner than later for you just so it's there.
Customer: Yeah, I know that my, my, my SAS and date of September. But that, but that's important with, that's important with I think.
Agent (Lauren Riesenberger): Oh, yeah, I see that. Yeah, September 14th so we'll add it. How about, I'll just have him add it now that way it's just there, make it easy.
Customer: Okay. And let me write down again the total, the total benefit from polis is $1,200 and it's $1,000 worth the discounts plus $200 onboard credit for the cabin, or did I mix that up?
Agent (Lauren Riesenberger): So, it's $400 and saving vouchers total.
Agent (Lauren Riesenberger): And then what did we say, $800 $800 total and onboard credits, correct? Mm-hmm.
Customer: Shipboard credit.
Customer: So, that's how you get your $1,200 and that's again on top of that AM the offer that I did on the phone with them pay.
Agent (Lauren Riesenberger): So you're getting $1,200 just from pales, and the added value and then from Viking you're getting $200 total ship or credit from them. So.
Customer: Okay, in addition to the $500 discount that I have from that coupon. Oh, cool, alright so that now I completely understand if that's great news.
Agent (Lauren Riesenberger): Mm-hmm, correct.
Agent (Lauren Riesenberger): Yeah. Yeah, you're getting a lot but I mean, and the onboard credit from that goes far. So especially, something like this can turn semi inclusive with, you know, the Gruis. And the shore excursions all paid for. So, yeah, yeah.
Customer: That's great. Yeah, that's good. Okay. Now, now that we're done, you're gonna send that through and I will get back to you about what the hell we're gonna do with that money. I'll just tell my wife she's got it by memorial day at the latest she has to. Are you going away anytime soon or you won't be around to help. Help or you out around the next couple of minutes.
Agent (Lauren Riesenberger): Mm-hmm.
Agent (Lauren Riesenberger): Okay.
Agent (Lauren Riesenberger): May, I'll be here well in two weeks I won't it's my birthday and then, then I, I'm, the beginning of mas kind of tough for me. I'll be in and out. Just email me. I'll be in and out.
Customer: Okay. Okay. The beginning of may but otherwise you, but you're around it you're not like going to D. or anything.
Agent (Lauren Riesenberger): No, I'm the furthest I'm going is Albuquerque and Rochester, New York. Mm-hmm.
Customer: And where upstate New York?
Agent (Lauren Riesenberger): Yeah, where I'm from?
Customer: Now your home area. Alright alright so here's the good question I have about explorer journey, you've been on explorer journey, correct?
Agent (Lauren Riesenberger): Yeah.
Agent (Lauren Riesenberger): Mm-hmm, yes.
Customer: Okay. The big wrap on explorer journey right now from looking at YouTube videos and some other things is, that, is wonderful. It's great and, and so forth however, in the effort to.
Agent (Lauren Riesenberger): Mm-hmm.
Agent (Lauren Riesenberger): Mm-hmm.
Customer: Now that their shifts are running more full I guess in the beginning they were not filling them, so it wasn't a problem but because they didn't build the main dining room and they had the ya club and the feel ruse or the two or whatever it's called the two restaurants that are kinda like a main dining room, but they're not a main dining room is that they're filling up and people are unable to eat, have dinner in a restaurant they have to go to the.
Customer: To the buffet which I know is a very nice buffet. It's not really a buffet, it's more like a food hall type thing. I understand. But so they're allowing people to make reservations now, but the reservations can't be made till you're on board and.
Agent (Lauren Riesenberger): Use.
Customer: Unless, you've been grab your app when you get to the port and grab the reservations people are being shut out of being able to hack you know. Unless they have especially a pred especially reservation and do Fant your restaurants. They're shut out of the dining room at nine. You may have to in the buffet, have you heard about this problem? Did you experience at all?
Agent (Lauren Riesenberger): Oh.
Agent (Lauren Riesenberger): I haven't heard of that. No, and my coworker just got off of it and she didn't have this problem. I mean, there are where the you have what anthology you have the Asian place, I don't know the names of them.
Customer: That's occur area, I've been reading, yeah.
Agent (Lauren Riesenberger): Do you have the main dining room? I mean, there's 45 different venues? I, and, and the buffet. I mean, I.
Agent (Lauren Riesenberger): I haven't heard of this. No, this is news to me.
Customer: Okay. Well anyhow, so they started allowing reservations in the med and Fels which they didn't originally and but then the problem is the, you'd have to book them when you get on board and unless you grab them like really fast for today you can get shut out for the whole cruise is what the, is what I'm reading online and seeing on you be so I just wondered to make.
Agent (Lauren Riesenberger): Yeah.
Agent (Lauren Riesenberger): Mm-hmm.
Agent (Lauren Riesenberger): They only let, they only let you sign-up once initially so then everybody gets a cause that's what happened to us, we had to sign-up.
Customer: But that's a special, that's the, that's the traditional special restaurants of anthology. And the Asian one I'm asking about the two that were to serve more like a main dining room and those are taking reservations but only after you get on board is what I'm being told.
Agent (Lauren Riesenberger): No.
Agent (Lauren Riesenberger): No.
Agent (Lauren Riesenberger): I can verify that. I have not heard that at all. Mm-hmm, I can verify.
Customer: So you.
Customer: Okay, did now we're people making reservations and, and that, and the ya club in the field. Ruse when you were there or was it all walk up?
Agent (Lauren Riesenberger): We had reserv we made pre we went on board and did the same thing we went right and did our, we had had do our dining.
Customer: Are you?
Customer: And you make your reservations for the week. When you got there for the med. For the, for the, okay for, yeah.
Agent (Lauren Riesenberger): When I got on board, when I got on board, you know what I'm gonna do, this is a good question, I'm gonna hold on.
Agent (Lauren Riesenberger): I'm just gonna email Joseph and just ask him how the dining is working and the reservations. So I will verify that with you.
Customer: And whether there's trouble getting in, and whether there's any trouble getting in to those two, the two substitutes for what be a main restaurant on, on another cruise one.
Agent (Lauren Riesenberger): Yeah, right.
Agent (Lauren Riesenberger): I mean it probably changed since last year stuff has changed. So, I will update, I'll get an update on that for sure cause I want to know too. It's a good question.
Customer: One. Okay, great. I'll say soon I'll stay soon. Alright, I'll look for your invoice and oh, one more thing on Viking for payments when I booked with them before they took my checking account information. So I did save the 3.3 percent. Now do I give that information. Do you for the booking or do you Willby cant let me go online and do that directly with them so they debit my checking account.
Agent (Lauren Riesenberger): Okay.
Agent (Lauren Riesenberger): Mm-hmm.
Agent (Lauren Riesenberger): Since we have we're taking it over the booking. If it's booked through tales and we're working on your booking we will make the final payment for you. I will need that information from you.
Customer: Alright, I'll get it to you closer to the thing have most people had good experience in saving the 3.3 percent or and most people say the hell within putting on a credit card for the extra insurance or whatever they get from their credit card company?
Agent (Lauren Riesenberger): Yeah, depending on the insurance. Yeah, some people get five percent back so they're like, nope, I just want to use a credit card but 3.3 percent. I mean, that's a good savings if you have it, so yup.
Customer: Any, yeah I think that when I paid the $1,400 of are now famous 149-1496 I did it with the credit with the checking account and they are due to and because I set it up before I transferred it they are due to take that money out May 31st on the on the booking that I want to get rid of. No, no, on now, on the strada the booking up. Yeah if I do nothing they're gonna go into my checking account and take $107 or 8000 whatever it is out.
Agent (Lauren Riesenberger): You did it. You did, yeah.
Agent (Lauren Riesenberger): Australia.
Agent (Lauren Riesenberger): Oh, the April.
Agent (Lauren Riesenberger): No, so the, so the April 1st, if you leave it alone, Pavlis. Has the do that now that it's in.
Customer: Okay, they told me that they were going to do so, I would have to give you the checking account numbers even though for the, for the insurance original they took it out using check.
Agent (Lauren Riesenberger): Correct, correct.
Agent (Lauren Riesenberger): Correct. So if you do a payment with Viking directly, I don't have access to that information and once it gets taken over from Ablis. We process our payments and stuff so if you set auto payment up with Viking makes, you know, if you want it you know, still on the booking let me know and I can set it up for you but sometimes stuff doesn't, you know, get transferred over like that, so.
Customer: Alright.
Customer: Alright, so, how I'm not gonna let him take, I don't think I'm gonna leave it alone for the thirty first but we'll figure it out. Okay. Alright, I'll be back to you. Thanks for your time I know you're busy lady and I appreciate it.
Agent (Lauren Riesenberger): Yeah.
Agent (Lauren Riesenberger): Of course. No it's bet a pleasure. I hope you have a good weekend like I said I'll get the new invoices over showing everything and once we add the onboard credit for Australia which we have plenty of time I will just, I'll send you a new invoice and a little message and then once I get the dining updated information of that explorer cause now I'm a little I'm gonna ask my coworker how she did it. Curious I will send that over to.
Customer: Curious. Okay.
Customer: Great. Okay. Take care. Bye-bye.
Agent (Lauren Riesenberger): Got it. Alright, you too too, take care. Bye.
Customer: Bye.