Customer: Hi.
Agent (Fia Bauer): Thank you for calling as travel, this is Tia. How may I assist you?
Customer: He is Charlie bush, got a minute.
Agent (Fia Bauer): Yeah, what's going on?
Customer: Not much I was talking to Steve. He's probably to talk us into going on on this South American trip with him. I don't know if you remember that cruise or not.
Agent (Fia Bauer): Oh, I believe so. Let me pull it up. Give me just a second.
Customer: Yeah, he's, he going, going a year now in January. Going into Val and coming back from one.
Agent (Fia Bauer): Okay, give me two seconds I'm in the, I don't want, I just wanna save what I'm doing. Give me just a second.
Customer: Okay, thank you.
Agent (Fia Bauer): Thank you and then I'm all yours.
Agent (Fia Bauer): Okay, so it's the, it's you want to go with Steve Taylor you said.
Customer: That's correct. Yes ma'am.
Agent (Fia Bauer): Okay, let me pull up where he's going next year.
Customer: Okay, this is, it, this is a January. I can't remember the exact like, January 15th roughly.
Agent (Fia Bauer): Yes, it sure is. The silver whisper okeydokey. What I can do is essentially clone the reservation and send it your way for review.
Customer: I he sent me a copy of the reservation of his reservation for four feet long or so. It's, got it.
Agent (Fia Bauer): Oh.
Agent (Fia Bauer): Well, it doesn't have to be that complicated but yes, alrighty, let's go ahead and pull it up.
Customer: Okay, and here here's my questions. I assume that's a referral program. The silver see offers. I'm pretty sure there is, I don't know if you can initiate that or Steve has to initiate that. Do you know?
Agent (Fia Bauer): Yes sir.
Agent (Fia Bauer): No, I can do it. So yeah, we can certainly just let sirs when I call to make the reservation, we'll just let them know that he is referring you. So there is a benefit for that as well. If you guys have never traveled with silver seas before.
Customer: I, we there, Steve has multiple times but don and I have not.
Agent (Fia Bauer): Yeah. Okay, great! Yeah, then we can certainly initiate that.
Customer: But, but your posit, but you're positive you can initiate that as opposed to Steven, Steve happen to.
Agent (Fia Bauer): Yeah, no, I can do that. That's fine.
Customer: Okay. Okay. Alright, and, and do the big question I, that the biggest question I have is I like when I'm book a trip is, is have some idea what the total cost is to the trip and the piece I don't know is trying to get either a premium economy flights down or business flights down and back. And I don't, I don't know what the plug in there and I can't really do it with an airline company until.
Customer: 330 days in advance.
Agent (Fia Bauer): Alright, so well, I can kind of give you an idea because if you.
Customer: I know silvers. Go ahead.
Agent (Fia Bauer): No, it's good. Cause I know that we could do this SIL oversee we could do, get you an idea of what the business class is going to be based on the fact that they do offer it, if you so choose.
Customer: Can, can I, can I find out roughly what that cost is going to be now even though I haven't booked a, a reservation yet.
Agent (Fia Bauer): Yeah let's take a look. Where do you fly from Cree? Please remind me of that.
Customer: D-F-W-D-F-W.
Agent (Fia Bauer): W. okay, give me just a second.
Agent (Fia Bauer): Something's going on with the silvers website. I think that they tried to make it easier and instead of making it easier they made it more complicated but.
Customer: Yeah.
Agent (Fia Bauer): That's kind of how it goes, if that's okay, I'll find it.
Agent (Fia Bauer): Oh, my gosh. It's so weird to think that 2026 is next year, not like ten years away.
Customer: Okay.
Customer: I understand I under the same double take a minute ago when I was saying. Let me, it's only year. Why this is, January 26th that's only a year from now.
Agent (Fia Bauer): Oh, my god.
Agent (Fia Bauer): I know. I don't know it's really hurting my head okeydokey so, let's take a look. So, if we wanted to do.
Customer: It hurts my head more. I'm already 75 years old.
Agent (Fia Bauer): No, you're doing something very though it's quite alright. Okay, so we're gonna upgrade this to a business from so right now if you did the business class air with silver C. we would be looking at what are you wanting the same type of suite that they have, the deluxe Randa.
Customer: Right.
Customer: What do you know? But the lot of the level right below it's like a superior brand, I believe but it, it'd be that.
Agent (Fia Bauer): Yes, so the superior, okay, so the superior veranda with air business class out of Dallas that would be a grand total of $35,196. So they're showing business class there at about $5,800.
Customer: So, hang on.
Customer: Superior. Branda is that what you said?
Agent (Fia Bauer): Yes sir. So the cost of the cruise.
Customer: Branda with business class.
Customer: Would be 35196 is, is that their so let's still port, the port but it's just business class as opposed to economy. Right.
Agent (Fia Bauer): Sot, this has to be the door to door because they will not give you airfare with the port, to port sailing, so the business. Yeah, so what they're showing is. Yes, this is door to door.
Customer: Oh, okay. I so, just to do, just do, do.
Customer: It has additional benefits. I got that. So some bag is okay and if it went with the delux brand of what would it be, it'd be about $2,000.
Agent (Fia Bauer): Correct.
Agent (Fia Bauer): It's about twelve no, not that much more. It's $1,200 more per person. So you're looking at an additional $24 for the delux Feranda and that would be a total of $37,596.
Customer: Oh, I'm sorry. This is the superior. Okay, this is a DUX would be another $2,400.
Agent (Fia Bauer): Yes sir.
Customer: 3776 okay. Alright, okay. Okay. Let me see if there's anything else I for you let try in.
Customer: So, 3500.
Customer: Let's $5,000 this class each way. Yeah, that's fine. Let's, let's go with that then. Can, can you give me a quote then and.
Agent (Fia Bauer): No, no, no, they're busy.
Agent (Fia Bauer): Sure, I can go ahead and build the deluxe Randa for you and I'll show it to you with the business class there. Because their business class upgrade is about $2,900 per person and that's amazing for business class right now.
Customer: No, I agree.
Agent (Fia Bauer): So, yes, I will grab this reservation in the delux veranda. I will build it for you and I will send it your way for review.
Customer: Can you any idea roughly what kind of.
Customer: Suites, I have available, and they Los Branda I mean are they, are they going to be close to Taylors or you.
Agent (Fia Bauer): Let's see what they're in 652 so with then the Taylors are on deck six in very close to the middle of the shit. If I went with a superior veranda I may be able to get you on deck six but all of the superior verandas are going to be closer towards the front of the ship whereas the deluxe are all going to be in the middle.
Customer: Right.
Customer: But the delux is which is where the Tainer are. Or do you think there's still some of those left on, can you tell there's some left on six or you got to call and find out.
Agent (Fia Bauer): Correct.
Agent (Fia Bauer): I have to call, because right now they're trying to put you on deck nine but I can call and see if I can get you as close to the tailors as possible.
Customer: If you get us, if you get us on deck six, that's fine. If not, is there any reason not? I mean, the, I, only difference what I can tell go to their website between the superior Branda the Branda his location on the ship.
Agent (Fia Bauer): That is a hundred percent correct? That is the only difference. So the rooms are sent home.
Customer: And, and so, but if you have a smaller ship like that, is it really that big and negative to be up, you know, put up toward the, to the.
Agent (Fia Bauer): It depends on leather since you're on a smaller shit and you are going around the cape of good hope if it's, it is very, that area is known to be windy so.
Customer: Yes.
Agent (Fia Bauer): If anybody is incredibly sensitive to motion then it would be worth it to put you on the delux Branda closer to the middle of the ship. But if you or, or Donna has not ever experienced any type of motion sickness on a ship then I think if I put you on deck six in the superior of veranda, you could probably save that additional $21,200 per person but if one of you sensitive.
Customer: No I can, I can I am sensitive.
Agent (Fia Bauer): Okay.
Customer: So let's, let's, let's spend the $2,000 particular particular given you, you're pointing out that you I've heard before that it going around the taper I hope is can be Dicey particularly farther sat even even there. It's C.
Agent (Fia Bauer): Okay, yeah, because I.
Agent (Fia Bauer): Yeah, it, oh, yeah, yeah. So that's the, I mean, of course we can't predict the weather as far in advance but it's better safe than sorry. So yeah, I will put this together to you for you and send it to you. Give me like half an hour or so.
Customer: I would agree.
Agent (Fia Bauer): Okeydokey so, sounds good. I'll get that for you, Ty.
Customer: Sounds great, I'll look forward to hearing from you and don't forget to.
Customer: Don't forget to process the referral, please.
Agent (Fia Bauer): Oh, absolutely. No, no, I'll make sure that you get that. The only thing I will tell you is that the referral does not show up on the actual receipt from Silversea for either party, until the deposit has been made. So, I will tell you how much the referral is in my email, but it will not be visible until it's confirmed.
Customer: Okay, thank you.
Customer: So, what's the deposit? I made his posit? What's me they are deposit then shortly there after when the next few weeks or a month they're gonna issue with a credit or something. Okay, that's.
Agent (Fia Bauer): Exactly. So they've already made. So, because they haven't paid the final bill, they'll just, it'll show up on a a revised invoice that they're going to get that credit and then as soon as your deposit is made and all, and all of that, then I will get a revised invoice that has your referral credit as well.
Customer: Okay, sounds great. Anything else?
Agent (Fia Bauer): Nope, let me do my magic and I will send you an email sir.
Agent (Fia Bauer): My pleasure talk to you soon. Bye-bye.
Customer: Thank you. Thank you, bye bye.