Customer: Hi, Victoria, how are you?
Agent (Victoria Hill): I'm well, how are you today, Joanne.
Customer: Good, I think we're confusing you aren't we?
Agent (Victoria Hill): I started to listen, and then I started to see messages and I was like, you know, we're just gonna, we're just gonna call.
Customer: Yeah. Yeah. My, my daughter considers me olden to crape and in capable. So, anyhow, that's what happened, you, your booking information is, is absolutely correct. I am a primary and Kelsey is going to be in my cabin and on the second cabin, Allen is primary and her son Carter will be with her. She just misread the way, the, I guess the way it's tied up. So I, when I talked to her, I'm gonna ask her please to let me just you and I, we don't need a third party involved.
Agent (Victoria Hill): Well.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay.
Customer: And I think it'll work up, it'll work up, you know what I'll tell you Victoria, you're young woman, I, you reach an age and eighty and all of a sudden people think that your Ile, or something. Well, this old bab still has, I still have it thankfully, so.
Agent (Victoria Hill): Sounds good then.
Agent (Victoria Hill): He un capable of things.
Customer: I think that we should discuss the one thing I sent a message to you that I would like you to look into is the air and the, and the insurance that princess offers. I generally go with a different company but we'll see what they offer and I also noticed that the it at the little excursions that they're listing they do have a Seattle, I don't know if it's the either at the beginning or the end.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Mm-hmm.
Customer: Of the trip because if it's at the end, then we could book our airfare late in the day that might not be it. I would like to see Seattle if I can without going in the day early cause my grandchildren, well, it is and my grandchildren can't take more than the week. You know, they're working than that, that's, but, but so I just wondered how that would work.
Agent (Victoria Hill): Great. Sure, it's a great city.
Agent (Victoria Hill): Understand.
Agent (Victoria Hill): Okay, okay.
Customer: And that'll give me something and then I got another little note and it says up, do you consider that I'm booking, using Allen and Kelson. Carter that these are referrals to me. Holy that's great.
Agent (Victoria Hill): Yes, so Kelsey, yeah Kelsey wouldn't be because she's on your same reservation but for your daughter and grandson, yes, you'll receive a referral credit for that reservation.
Customer: Okay.
Customer: Okay.
Customer: Oh, that's nice and then Ma, and Max we'll get a refer. Oh, that's lovely too.
Agent (Victoria Hill): Yes. Mm-hmm that is correct, yes.
Customer: Good. Well you know, I did look a little bit more on the website and I guess this weekend they must have been having trouble cause I had difficulty but it looks like it's gonna be a very nice trip. I really don't like the big ships in, in the future Victoria. Yeah, when I book with you, it'll probably be like Vikey or something cause I prefer, I don't like all the big crowds and everything but we'll see how this goes and another thing I had talked to you initially about was the rails, the Canadian rail line you gave me a name. I kinda checked it out and it look good. Do you not book things like that?
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Yes.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): So, we can, so we work with other companies so that vacation by rail. I can assist booking them but if it's like an amtrack or anything like that, that's not something that we typically work with no.
Customer: Mm-hmm.
Customer: No, it was amtrack it was rail air or something like that because I had asked it's the Canadian rocking tour by rail was the one I had looked into years ago and decide it I didn't want to do that I took a collect a land to instead and you said well there's another rail line and I don't have my notes in front of me that you said was less expensive was a Canadian bra or.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): So, no, it was just, it was the vacations by rail. So, they have different itineraries in Canada.
Customer: They.
Customer: Uh-huh and, is that one that, is that one that you would help book with or is that one that I do on my own?
Agent (Victoria Hill): Yes. Nope, I can assist booking vacations by rail.
Customer: Uh-huh but doesn't have a discount or anything.
Agent (Victoria Hill): We provide a cash back rebate with vacations by rail. So it'd be a five percent check that we would send to you three to four weeks prior to your departure. So it's just cash in-hand.
Customer: Okay. Okay, so that's something that we can explore and it would probably have to be before it gets bitter cold up there but since I'm traveling in June maybe end of August I do have a friend who's interested in that so you know, there's that isn't a big rush but I'd appreciate you looking into that. We have, neither one of us as they explore the Pacific Northwest very much and I think that would be different, that would be a different trip. Uh-huh so, okay.
Agent (Victoria Hill): Sure, absolutely.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Sure.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): It would be, yes, yes, it's a beautiful area there.
Customer: Oh, I'm sure it is. And I have a friend in Astoria who keeps telling me come stay with me. So, you know, yeah, uh-huh so, okay, Victoria I think I'll have a little hard to heart with Allen and I think it's best that the two of us work together you know a committee is always more, more complicated.
Agent (Victoria Hill): Oh.
Agent (Victoria Hill): Yes that have a must.
Agent (Victoria Hill): I like that.
Agent (Victoria Hill): More more hands in the cookie dar than need be. I understand and it'd be my pleasure to the is to assist you directly.
Customer: You got it. If you got that, you've got, you've got that. Okay, thank you, thank you for getting back to me so quickly, I appreciate it.
Agent (Victoria Hill): Sure.
Agent (Victoria Hill): My pleasure. I will go ahead and move forward. We are wanting to confirm these correct?
Customer: Oh, yes. Please go right ahead confirm that you've got my, my credit card. I do have to give me booking number so at some point I'll go on and I'm going to see if I can get my total princes cruises credited to me. Although I, for the lot of me, I can't remember when else I did a princes cruise but that's okay, I'm sure I did somewhere somewhere along the line, somewhere down the line, a, I just look at a little credit for it. I, so, I appreciate your record and thanks for getting to me so quickly.
Agent (Victoria Hill): Somewhere down the line.
Agent (Victoria Hill): Absolutely, you are correct.
Agent (Victoria Hill): My pleasure Joanne, thank you very much. Let me get this confirmed for you and your family and I'll send you all the confirmations.
Customer: Thank you so much. Take care. Bye-bye. Bye!
Agent (Victoria Hill): My pleasure, you too, bye-bye.