Customer: Sorry for.
Agent (Lee Alvarez): Hi, Mister soyer it's lee with Pavlus yes.
Customer: Yes, one minute please.
Customer: I was just typing an email to you. Two questions. And it's Bob, by the way, I see that the outward bound starts at 10:40 PM and I remember looking through all bits number of days ago just get an idea. They seem to been early flights that day. It just seems late in the day to leave unless you think that's better.
Agent (Lee Alvarez): Yes.
Agent (Lee Alvarez): Well there, there are some earlier flights but they were pricing about $7,000 a ticket that's why I figured these are better value but I can price those that have a later departure if you want.
Customer: Oh.
Customer: What do you think?
Customer: So, it's almost double. Yeah, to leave.
Customer: Oh.
Customer: I guess we'll leave it. We'll leave that as then. Yeah, and then cope into the return to London, there's only an hour and a half layover, unless I, is that enough time.
Agent (Lee Alvarez): Right.
Agent (Lee Alvarez): Right.
Agent (Lee Alvarez): It should be good. That one you only have kind of gate to gate. You don't have to clear customs, so you're not deal with your luggage. Your luggage is gonna go through it. It should be good.
Customer: Oh.
Customer: Okay, good. Good, good. What else that was it? Oh, can you look on your machine? A friend of mine told me that it's definitely is Copenhagen to Miami non-stop and he gave me a number S. K 953.
Agent (Lee Alvarez): You can't book that flight with British hair going out cause they're different airlines. So if you're booking that, then you'd be booking 21 way tickets and that's gonna be, that's gonna be through the roof price-wise.
Customer: Six.
Customer: Really.
Agent (Lee Alvarez): Yes, that's the S-K I believe is wet Scandinavian airline and these you have if you'd have to be booking your outbound and your return on scanned, Ana.
Customer: Yes.
Agent (Lee Alvarez): So Scandinavian and British air are not the same airlines that won't work.
Customer: Well I know, we know that.
Customer: So we'd have to decide.
Agent (Lee Alvarez): And there's actually.
Agent (Lee Alvarez): Just before if you do want on the outbound, there is a flight at the same price that does depart earlier and it gets you in a little bit earlier. It departs at 5:00 PM. And it gets into stock home at 2:50 PM. And it's the same price.
Customer: Okay, that, that's good, that's good.
Customer: And once we gonna get like more information on the hotel.
Customer: Trying to remember cause.
Agent (Lee Alvarez): As far as from silver.
Customer: I think.
Customer: Yeah, but that was, this was.
Agent (Lee Alvarez): I still Silveri if they do they have a hotel confirmed or are you going with the quotes that our guest relations team has been sending?
Customer: Yup.
Customer: Quotes that get relations has been sending.
Agent (Lee Alvarez): Okay, so those should have all of the hotel information on there.
Customer: I was just looking like some, some of them have square footage and some don't should I just speak to guest relations.
Agent (Lee Alvarez): Well, what do you, what I guess what is, I mean, that's just the, these are standard rooms, they're not.
Customer: Well, we were thinking of, you know, we were gonna do the upgrade rooms because we don't, you know, we're on vacation. Wanna make at night as nice as possible and.
Agent (Lee Alvarez): What are we?
Agent (Lee Alvarez): Okay.
Customer: Let's see in stock home.
Customer: We have a very reasonably price so I was just wondering what was the square footage on it for the ora?
Agent (Lee Alvarez): Let me take. Let me see here.
Agent (Lee Alvarez): And for do home, what hotel is it?
Customer: Mm-hmm elite or cada.
Agent (Lee Alvarez): Yeah for that, I'm gonna have to have Kelly take a look at it cause she's already worked on all of those hotel. So I would say, let's let her take care of that. Otherwise Taylor is your agent. I mean, she can also handle all of this.
Customer: Great.
Customer: Okay, that's fine.
Customer: You know what's happened though most of the time we have weekends that when we're both available at the same time.
Agent (Lee Alvarez): Okay, I mean, cause I don't, I'm actually here for Taylor because she's off so I don't work weekends either. So right now I can get as far as guest relations as the square footage, that type of questions, those are gonna be a phone call that's not something they're gonna have an immediate answer port.
Customer: Oh.
Customer: Okay, that's good.
Agent (Lee Alvarez): So, I would reply back to that email and that'll allow them to go ahead and get with the hotel and get whatever clarification you need on the square footage.
Customer: Okay.
Customer: Okay, and if we.
Agent (Lee Alvarez): But as far as the air, did you want me to confirm this today? Or what are you, what are you wanting to do on?
Customer: We, well, one more thing and then we'll confirm and I.
Agent (Lee Alvarez): Mm-hmm.
Customer: My wife really likes non-stop and I don't know if that S. K 953 is non stock if it isn't we'll just go ahead if it is then what is Scandinavia, outbound from Miami.
Agent (Lee Alvarez): 953.
Agent (Lee Alvarez): Let's just see what it is. That's Copan Higgen it is a non-stop yes. Do you want me to see what scan Naan can offer.
Customer: Oh, yes, please.
Customer: Just shift docs.
Customer: So, there's no time.
Customer: No.
Customer: We depending to take the next thing.
Customer: The day and opening.
Agent (Lee Alvarez): The problem is that when you fly out to stock home, you're gonna have to do a double connection. If you do scan Ana.
Customer: That we don't do now.
Agent (Lee Alvarez): I mean, they have a single connection but the problem is that one of the flights only has economy, there's no more business left.
Agent (Lee Alvarez): And it's the long haul flight. So you don't, I mean, that you don't want to do that.
Customer: What, it's a long flight, we don't want to do.
Agent (Lee Alvarez): Okay. So with Scandinavian they have a single connection option. But the problem is that there's no more business class seats on the long flight there's no more flat seats. So all they have left are economy.
Customer: No.
Customer: And it doesn't pay to do for one airline one way and another airline another it's too expensive.
Agent (Lee Alvarez): No, it's gonna be through the roof expensive. I'll price it for you I mean or you can go on the web too and price it cause these are all the web prices.
Customer: Mm-hmm what do you think it would be just curious taking BA out and S-A-S back.
Customer: Mm-hmm, thanks.
Customer: How you lost this hotel because it was already taken. Yeah, I.
Customer: The right price that is included.
Agent (Lee Alvarez): Just, just the flight going out is Thir 3064.
Customer: No, so it's fifty percent more at least.
Agent (Lee Alvarez): It, yeah, it's always gonna be like that anytime you purchase, purchasing one way ticket, I don't know why but the airlines are just silly with that.
Customer: Yeah, business it's, oh, alright. Thanks for all that work. We're gonna book at 5:00 PM flight on BA out and would you have BA 823. On the way back and I have all the data here.
Agent (Lee Alvarez): And then, the flight plumbing.
Customer: That you need.
Agent (Lee Alvarez): Okay. Let me take a look.
Agent (Lee Alvarez): Okay. So, how does your name read on your passport?
Customer: My name on the plant passport is Robert lane soyer LA. I'm sorry.
Agent (Lee Alvarez): In your pass number.
Agent (Lee Alvarez): Passport number.
Customer: Oh, passport number is 66. No, 568 78 8090.
Agent (Lee Alvarez): And the expiration.
Customer: 27 September 27.
Agent (Lee Alvarez): Alright, and do you have your global entry?
Customer: I do just hold a minute.
Customer: Are you still with me?
Agent (Lee Alvarez): Yes, I'm here.
Agent (Lee Alvarez): Are you still there?
Agent (Lee Alvarez): Hello.