Agent (Rose Morrissey): Nice, how are you?
Customer: I am well, thanks. How are you?
Agent (Rose Morrissey): I'm good, I'm good. So, what did you think of that new Genter from NK.
Customer: Well, you know they came down some. What do you think?
Agent (Rose Morrissey): Mm-hmm I know. Yeah, well, she said that was the best you know, amount that they, you know, the best cut that you could do. I said you can't cut it even more.
Customer: Yeah.
Agent (Rose Morrissey): And, and, and this is without changing your hotel. So they cut, whatever, let me see, I thought she.
Customer: Oh, I thought she changed my hotel.
Customer: I thought it was changing my hotel. Cause that was one of the questions I had for you.
Agent (Rose Morrissey): Because you're still at the suite. The CAD suite. Let me see.
Customer: But I was at the other one.
Customer: Yeah, the one A-N-K normally uses.
Agent (Rose Morrissey): I'll take hotel, hotel check again. Oh, CAD resort but they had it, it's the resort.
Customer: It was rose or something.
Customer: What?
Customer: Oh, okay. Well.
Agent (Rose Morrissey): Look at the accommodations.
Customer: Oh, why I got to get back it was, was it on the document that you sent me?
Agent (Rose Morrissey): Yeah. Yeah. On one of the attachments.
Customer: Okay. Alright, let me see if I can get there because the first quote that I got was at a place called Argus, A-R-G-O-S.
Agent (Rose Morrissey): Let me go.
Customer: And then the one you just sent me.
Agent (Rose Morrissey): Sure, resort. It's capito resort.
Customer: Okay. That's not what I read here. Let me go back, cause I've been researching this hotel all day long or most of the morning Caposia caves cave suites.
Agent (Rose Morrissey): What it looks like?
Agent (Rose Morrissey): You're in a deluxe room on this cab resort.
Customer: Oh, and I got, I think you're looking at the wrong one.
Agent (Rose Morrissey): Capital to K. resort deluxe room.
Customer: Did I get that?
Agent (Rose Morrissey): Look on the attachment with the itinerary that I sent you.
Customer: Okay. No, cause I've got all that stuff printed out here.
Agent (Rose Morrissey): You want me to resend it so you can look at it.
Agent (Rose Morrissey): Cool.
Customer: Well, no, it was the first one she sent me, or you sent me had Argo's accommodation? A-R-G-O-S in Caposia delux room.
Agent (Rose Morrissey): Okay, hold on a second, let's go back to that fer.
Customer: Okay.
Agent (Rose Morrissey): See the first one I sent you the.
Agent (Rose Morrissey): That's not.
Agent (Rose Morrissey): Wow. Where is my, you can't even do?
Agent (Rose Morrissey): Our emails are so.
Customer: Oh, I can imagine.
Agent (Rose Morrissey): So that was back in or now we didn't email that to you back in February. Okay, no and let me go to the other way.
Customer: Okay, I think it came to me.
Agent (Rose Morrissey): Yes.
Agent (Rose Morrissey): What do we look at this one here?
Agent (Rose Morrissey): Rose.
Agent (Rose Morrissey): Can hear one that's on the twenty sixth that was yesterday. We want something.
Customer: Okay, there's a one on the, I think it was the eighteenth or the fourteenth.
Agent (Rose Morrissey): Okay, so let me see here. That's that right here. Fourteen let me get back.
Customer: And it was in an attachment. Oh, I think you might have sent that on the eighteenth attachment that says full itinerary.
Agent (Rose Morrissey): Yeah, there's an attachment.
Agent (Rose Morrissey): And.
Agent (Rose Morrissey): That's another client. What is yours? Oh, yeah.
Customer: That's what?
Agent (Rose Morrissey): I said, where where's yours? I see my other one. The other client that I've been working with. I don't, I can't, I one over here from.
Customer: I could probably send it back to you if you want me to.
Agent (Rose Morrissey): Okay, let me see mm-hmm.
Agent (Rose Morrissey): Way.
Agent (Rose Morrissey): Okay, now let me look at it. Sending it to you. You said it was the eighteenth.
Customer: Yeah, the eighteenth.
Agent (Rose Morrissey): Four.
Agent (Rose Morrissey): Eighteenth.
Agent (Rose Morrissey): That's weird.
Agent (Rose Morrissey): It's the twelve, that's the 1313.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Yeah, she didn't low. R.
Agent (Rose Morrissey): Okay, let me go back to her and ask her about, well, what's this?
Customer: Okay. Well the original one that you sent me you sent it came along with the invoice and all that stuff and that was the expensive job and she sent a very nice document and you forward it on to me. Let me, let me see I probably could.
Agent (Rose Morrissey): Good. Mm-hmm.
Customer: Forward it to you now. Let's see what happens.
Agent (Rose Morrissey): Mm-hmm.
Customer: Okay. And just sent it to you. I'm assuming there, I don't know if you're all gonna come up or not.
Agent (Rose Morrissey): Pach.
Agent (Rose Morrissey): Isn't the other one from the T. okay, hold on a second. I think I found it.
Agent (Rose Morrissey): Yeah, I found it Ms. to me with that hotel.
Customer: If you look in the one that has the brown cover it says full itinerary.
Agent (Rose Morrissey): Yeah, yeah. I see it. Oh, yeah, Arcos, and, and, and capital, a. Delux. Room. It's two different hotels. Yeah.
Customer: Yeah.
Customer: Yes, now yeah, it's a different hotel. The one that she sent and you forwarded to me last night or I got it last night was the one that where she has if I change the hotel to the Caposia. Caves suite and leave the touring as it is. She was willing to discount down to $7,490.
Agent (Rose Morrissey): Mm-hmm. Mm-hmm.
Agent (Rose Morrissey): Mm-hmm.
Customer: So that's the most recent one I've gotten. And so you know.
Agent (Rose Morrissey): You got to stay at this arcs, it's the actual in a cave looking hotel.
Customer: Well.
Customer: Well, the other one too if you look at Caposia cave suite, it's in a good location from what I can tell. Of course. The rate is a whole lot less. It's maybe a 106 year 200 and night versus $600 and something. And that's where she's saving some money.
Agent (Rose Morrissey): Say that one. Oh, wow, I like that one too.
Customer: Right.
Customer: Yeah, I you know, I've been researching it this afternoon and trying to figure out where it's located and you know, I can't really tell but I don't think it's that bad location.
Agent (Rose Morrissey): Oh.
Agent (Rose Morrissey): Yeah. Oh my goodness.
Agent (Rose Morrissey): Well, which one do you want?
Customer: Well, I'd rather have the less expensive one, I think the, you know, I.
Agent (Rose Morrissey): You want to do suite.
Customer: Yeah, the cave suites would work to save some money and not have to pay $10,000. It would only be seven.
Agent (Rose Morrissey): Uh-huh. Okay.
Agent (Rose Morrissey): Yeah, yeah yeah right now she quoted a $774.
Customer: Yeah, I know but that's in, that's the one that she says here. If I change the hotel to the Caposia. Ave suites and leave all the rest of the touring and she outlined it would be 7490.
Agent (Rose Morrissey): Huh.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Do you want to go that route?
Customer: I, you know, I think so. I you know, I don't know the difference in the hotels except what I've been able to see online.
Agent (Rose Morrissey): Okay. Let's see. You know, I don't think you can go wrong with the hotels that A. in case gonna put you in, you know, because it's their reputation that's, I mean, they're known to put you in some really nice hotel.
Customer: Yeah, yeah, you know, like.
Customer: Yes.
Customer: Yeah, and this cave suite was rated like 4.6 or 4.7 I forgotten which one stars.
Agent (Rose Morrissey): They.
Customer: Out of five when I looked at it now they do have all kinds, all kinds of rooms. I mean, you can get the cheapest room, of course, or you can get a better room.
Agent (Rose Morrissey): Yeah, that one is a four star, the cave suite.
Customer: Yeah. And if I'm not mistaken they had, you know, different levels of rooms.
Agent (Rose Morrissey): Oh, that's.
Agent (Rose Morrissey): So, associated now for a unique case style rooms and panoramic views of capital is famous rock, Forora.
Customer: Yes, yes.
Customer: Yeah, and it appears to be, excuse me. It's more in the town of no, or whatever it's called, there, there was something else. I looked at there that particular.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Why is it for star? I wonder.
Customer: I don't I don't know.
Agent (Rose Morrissey): Is it the service or is it seems like it's not the location.
Customer: Well, they.
Customer: No, the locations probably. Okay.
Agent (Rose Morrissey): Mm-hmm. Mm-hmm.
Customer: You know, it seems like it's a good location from what I'm getting here. I was impressed that they have a concierge the other one I couldn't get much information but.
Agent (Rose Morrissey): Oh.
Agent (Rose Morrissey): Nearby attraction, so, it's near some attractions here hot balloon ride yeah, I think that's where you go off with the hot Rie mm-hmm.
Customer: Yes, yes.
Customer: Correct and okay, now their room categories, they have something called signature room suites, junior suites standard rooms. I'm sure that's what she's quoting, they have triple rooms and family sweet, so I am sure she's quoting the standard room.
Agent (Rose Morrissey): Mm-hmm. Mm-hmm.
Agent (Rose Morrissey): Well, yeah delete in room, yeah, yeah.
Customer: Yeah, it's definitely not a suite or the signature room.
Agent (Rose Morrissey): Right.
Agent (Rose Morrissey): Yeah. Yeah, the standard room but the standard room looks, let me see what that looks like, wow! You really cave. Nice double bathroom, was shower, cable TV, you're not going to be in your old that much either, no, I mm-hmm, yeah.
Customer: I mean it.
Customer: Yeah, I.
Customer: Now what?
Customer: No, I'm not. Well, I may have room numbers are there if you look at their standard rooms, like standard room one. Oh, weights interesting and then 118 you know, so.
Agent (Rose Morrissey): Oh, yeah.
Customer: I, yeah, I don't think I'm really gonna be hanging around the room but it also looks like that, from that location, it is. What do I wanna say closer to some of the main walking areas.
Agent (Rose Morrissey): Mm-hmm. Mm-hmm.
Customer: Yeah, so.
Agent (Rose Morrissey): Okay, let me see.
Customer: I guess the bottom line is, you know, if it is definitely the case suites hotel cause there are a whole bunch of in, Caposia, almost every hotel got in it somewhere. That's what I'm, I started looking that you know, if it is that I can live with that cause I mean, quite frankly, I'm going to be there four nights and the first night, I'm going to be coming off a plane at midnight or whatever.
Agent (Rose Morrissey): Yeah, yeah.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Yeah, right.
Customer: So, you know, I can live with that. The rest of the tour that she has outlined the two days that she's gonna take me traveling to these various places in that document that says your journey, you know, those are fine. She did a good job about lining that. I, my question is and I'm sure it is because I don't know that I, that they will pick me up at the airport when I arrive and they will take me back to the airport when I need to go.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yes, yes. They'll have your flight itinerary maybe we should look at your, I think you and I talked about your international air from Miami to umble and then, and then do to capital and then back tickets.
Customer: Okay, yes.
Customer: Yeah.
Customer: Yeah.
Customer: Yeah, now we were, cause, yes. Okay. Well there was one other thing, oh, the hot air balloon.
Customer: Thing is not scheduled, I have to pay for that when I get there, am I going to have?
Agent (Rose Morrissey): Right, and you'll have your guide with you.
Customer: Yeah, well, I just wonder if I'm going to have to deal with somebody at the hotel through the concierge desk to pick a good hot air loon ride and on what date.
Agent (Rose Morrissey): Oh, do you can, you'll have the, I can ask her, I can ask her that I'm sure there will be an, A, AK representative that's gonna be with you.
Customer: Okay.
Agent (Rose Morrissey): Yeah, about yeah, let me put that down.
Customer: Okay.
Agent (Rose Morrissey): That will help you pick a a hot air balloon.
Customer: Yes, cause I, you know that's where, yes.
Agent (Rose Morrissey): Yeah, you don't wanna person you don't want some local person come around is oh, yeah, we got the best you know come on over or like in the yeah.
Customer: And you know, one of the things that concerned what's that?
Customer: Correct, yes.
Customer: Yeah, yeah you're absolutely right.
Agent (Rose Morrissey): Yeah, yeah, no, yeah. I'll ask that question to her. Okay.
Customer: Okay, so you know, I think this hotel will be fine obviously, it's going to save me a little bit of money from her original 10000 it goes down to about 7500.
Agent (Rose Morrissey): So, it says here reviews and reputation highly rated for atmosphere cleaning, cleaning, Ness and friendly staff guess love the Cade, like rooms and Nick, views from the terrace. You been picture yourself up in that terrace.
Customer: Yes, yeah.
Customer: Oh, yes. Okay. Yeah, okay.
Agent (Rose Morrissey): Yeah, it's gonna do, this is very nice, okay.
Customer: Yeah. You know, I don't have a problem with that. I'm sure, I can live in that room. I've lived in others but you know, they're just, I got so confused because I was looking at one that was.
Customer: Cave hotel and I'm thinking, oh, shit I don't want this. And then when I went back I got two Camposa cave suites, which is the name of this particular hotel. Is there, I mean, ninety percent of a hotel. Say, ho cave hotel in their title.
Agent (Rose Morrissey): Oh.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Mm-hmm. Mm-hmm.
Agent (Rose Morrissey): So we're gonna change the hotel to capital a pay suite. Yeah, okay.
Customer: So, anyway.
Customer: Cabe sweet and I think that's what she said although I think she actually wrote it as Caves.
Agent (Rose Morrissey): Mm-hmm let me see. I saw.
Customer: So I just wanna make sure we're talking about the same hotel.
Agent (Rose Morrissey): Capital Jake suite.
Customer: Okay. But if you look it up online, it's Caposia cave. No. S. at the end. Sweet. Yes.
Agent (Rose Morrissey): There's no, S. I mean, let me just, let see there's one with the S. At S.
Agent (Rose Morrissey): Kes suite.
Agent (Rose Morrissey): Sue, I think she just wrote it because it's all capital. Yeah.
Customer: Yeah. Well, there, there is one I had looked at earlier called the Caposia. Hotel.
Agent (Rose Morrissey): Oh, no we hotel, I see that.
Customer: Yeah.
Customer: Yeah, yeah, and that I decided wasn't exactly what I wanted.
Customer: So as long as it's Caposia cave suites.
Agent (Rose Morrissey): Okay.
Customer: I think that would.
Agent (Rose Morrissey): Well it is a lot of stone there, huh.
Customer: There is a lot, yes.
Agent (Rose Morrissey): Yeah, yeah. Okay, this one kinda looks too dark for me.
Customer: Oh, which one?
Agent (Rose Morrissey): This hotel.
Customer: Oh, yeah, yes and that originally was my thing there and I'm going, oh, I don't like this hotel at all.
Customer: N. and it's a 4.5 whereas capio case suite is a 4.6 and on the map, if you look at their location I think the cave suites is a better location. And actually, yeah, actually the Caposia caves hotel, according to my Google is telling me it's a three star hotel. Where's the one she's talking about here? Caposia cave suites is a four?
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Okay.
Customer: Star.
Agent (Rose Morrissey): Okay.
Customer: So that's what I was concerned about.
Agent (Rose Morrissey): I would go with what AK?
Customer: And I think, that was Caposia caves.
Customer: Or cave, I'm not sure now I gotten so confused today.
Agent (Rose Morrissey): Well, Capitan no S. we don't want to put the S. The S. is the three star but, but it's, it doesn't say suite, it says hotel.
Customer: Okay.
Customer: Correct.
Customer: It says hotel, yes.
Agent (Rose Morrissey): Mm-hmm mm-hmm yeah, yeah, yeah.
Customer: So, the one with the S. Is the one I want.
Agent (Rose Morrissey): Capital sweet. Yeah, which is, yeah, it's a four star hotel. Yeah, that's what this my Google thing said the, it's near the some highest points and capital you offering incredible views, so there's some nice cell places you can walk to valley with unique.
Customer: Sweets. Yes.
Customer: Correct.
Customer: Okay.
Customer: Yes, I.
Customer: Oh, yeah, there's a, there's.
Agent (Rose Morrissey): And then also you can rent, you know you can purchase a balloon air boon here.
Customer: Yes, and that I figured that maybe where she's gonna line me up or he's going to line me up with an air ballon so I'm, yeah, I just don't want to have to do that for myself when I get there, unless I look at a a list that says, okay, you can do this one, this one, this one and then I could say yes, I'll take this one.
Agent (Rose Morrissey): Mm-hmm. Mm-hmm.
Agent (Rose Morrissey): Yeah, okay.
Customer: Cause I mean, some of them carry more people, some of them have smaller baskets, you know, that sort of thing.
Agent (Rose Morrissey): Yeah, okay.
Agent (Rose Morrissey): Well, you guys, your trip is coming up.
Customer: Which one, Judy?
Agent (Rose Morrissey): Yeah, you and Judy. Yeah.
Customer: The flowers, yes. And I had Judy was here yesterday to golf with me and she's gonna be back next week. And whatever before we go and I said, oh, I've got to talk with rose cause I wanted to talk with rose because I know that one other time when Judy and I travel together. When we went to Bam, we got to the Bam hotel. We went to our room and they had one queen size bid in there.
Agent (Rose Morrissey): Oh, no. I told the Ke it two peep, two single women, yeah.
Customer: Yeah, so that was it, I thought. Okay, cause I.
Agent (Rose Morrissey): Yeah, I think I already told we're getting we want two beds in there. Yes.
Customer: Yes. Yeah, I know you did. I thought. Okay. Do I need to follow up but okay, I'll trust you on that one.
Agent (Rose Morrissey): No, and then I need to I guess they're missing the return flight. I thought I gave all those flight information to. Okay, I will make sure that they have the return flight.
Customer: Okay, well my return flight members going to Paris.
Agent (Rose Morrissey): Yes, yes, you're going to Paris and she's coming home. Yeah, yeah, so she wanted to change the business class.
Customer: Yes, okay.
Customer: She did.
Agent (Rose Morrissey): Yeah, but, but you because you were in business class. So I said do it, here's the price. Oh, I'll sit in premium economy.
Customer: Yeah.
Customer: Yeah, well, and then she was here. I don't know I've seen her off and on she's down here for a while. I saw her and I said, you know, I just got back from the essence of South America, Brazil and all that stuff and I said, you know, I was talking with another couple on the plane and I said, oh, I think I'm in this seat and they said, oh, we're in the very last row of sines. So, they went online and were able to change.
Agent (Rose Morrissey): There's a Simon mm-hmm yeah.
Customer: Their seats, yes, and I told Judy I said, you know, if it gets closer to, I had looked up to see how many business seats were open. And I just said, Judy, there a lot of business seats open, you might do better going and waiting till the last minute and calling and she did, and, and so she got upgraded. I mean, she had to pay but it was less money because it's closer than when you were doing him.
Agent (Rose Morrissey): Yeah, yeah, mm-hmm.
Agent (Rose Morrissey): Okay, so she did.
Agent (Rose Morrissey): Yeah, yeah, yeah, you're right. Yeah, I would, I, you know, that's another thing I do that myself I'll book a economy and then as it gets closer, I'll check and see what's available. Yup, to upgrade your class. Yeah.
Customer: Yes.
Customer: Yes.
Customer: Well, and well, she did that. She called directly I think we're flying united. I don't know but I said, well I'm in three A. or something. She eventually call me and she said I got moved to four A.
Agent (Rose Morrissey): Okay, good, good, good, good. Just behind you, yeah, okay, good. Yeah, okay, yeah.
Customer: Yeah, which, which is okay, I don't care. You know, I'm gonna sleep the whole time anyway, I just told her, I said, well Judy, I said if you're flying premium economy and I'm flying business I'll meet you at the gate cause I'll be in the club.
Agent (Rose Morrissey): Oh, I be you didn't like that.
Customer: Oh, no. She was not too happy about that. So.
Agent (Rose Morrissey): So her airfare initially was not as high but she got upgrade probably not as high as if I were to reissue that ticket.
Customer: Correct. I think she told me the upgrade you were gonna have, it was going to be another 3000 or somewhere in that range and I think, she might have you know, I don't remember but I, it was less than 2000.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Yeah, and how much did you get it?
Agent (Rose Morrissey): Yes. It's probably $1,100 $1,400. Yeah, yeah, yeah, yeah.
Customer: Somewhere in there, and she said, and I said, well what did you do? She said I took it, I said, okay. Yeah.
Agent (Rose Morrissey): Yeah, good for her. Good for her. Okay, alright. So, what do you want me to do with the.
Customer: With air. Yeah we took cause I mean we covered the fat that I will be covered by buying the insurance from tauck when I go to capo okay, and we talked about booking my air over there all the way to Caposia through A-N-K.
Agent (Rose Morrissey): Mm-hmm, yeah.
Customer: And what was the other question I had? Oh, you know, I think I looked somewhere, some airline and it was going to be a three hour layover in Stin, mol and.
Agent (Rose Morrissey): Yeah, no.
Customer: You know, got into Caposia about 945 or some such so I don't have any problems.
Agent (Rose Morrissey): Mm-hmm. Okay.
Agent (Rose Morrissey): Okay, so we're gonna have a.
Customer: I'm not, I don't even know, I think it was Turkish airline which I looked at it and you mentioned that maybe doesn't use Turkish or something, I'm not sure.
Agent (Rose Morrissey): Oh, we don't, we don't issue Turkish.
Customer: Oh, you don't through your, through Pavlis.
Agent (Rose Morrissey): Yeah, through our system. Yeah, yeah, we use American airlines reservation system and they don't get.
Customer: Oh, I didn't. Okay.
Customer: Yes. Okay. Well, I don't know if Turk is Sher is a a partner with anybody that I have. As far as, the delta, united American or whatever.
Agent (Rose Morrissey): So.
Agent (Rose Morrissey): Not American I don't know about united. I'll find out, yeah, mm-hmm.
Customer: Yeah, and, you know, since it's gonna be a rather quick trip, I can go to Miami and get out of there.
Agent (Rose Morrissey): So, we can do, let's see, what date are we going out of here? Out of this? I mean, let me look, let me look one moment.
Customer: You know, I don't.
Customer: How cut rose? I don't even know that. I know.
Customer: Okay, I've, I think she booked it for ten.
Agent (Rose Morrissey): Hold on a second.
Customer: Yeah, September 12th through sixteen.
Agent (Rose Morrissey): Is what she's doing, right.
Customer: Yes, so it would be the night of the twelfth which means I probably have to leave the eleventh.
Agent (Rose Morrissey): Yes.
Agent (Rose Morrissey): So, this is September 11th from Miami to capcha.
Agent (Rose Morrissey): And then returning capital a two, I look at my may.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): September 16th is the date.
Agent (Rose Morrissey): That we have to get in there one moment let me just get that.
Agent (Rose Morrissey): Okay. Your to.
Agent (Rose Morrissey): Pre two on the sixteenth. Okay, good so capital to the stem Bo is on the 16th of September and then you arrive there, then you have your hotel and I'll tell tek you're going to be staying at the intercontinental. It's done full September 16th.
Customer: Okay.
Customer: Okay.
Agent (Rose Morrissey): Okay, so I'll find out what and then from Semble back is it, stumble happens, happens, yeah, happens back to Miami and that would be on the thirtieth.
Customer: Oh, it'll be at it would be.
Agent (Rose Morrissey): 30th of September, okay.
Customer: Okay, so it's alright.
Agent (Rose Morrissey): Yeah, so let me see.
Customer: Sounds about right, haven't look too far.
Agent (Rose Morrissey): One September.
Customer: The thirtieth of the twenty ninth.
Agent (Rose Morrissey): The thirtieth is the last day of the tour. Let's see, wait a minute. Post tour departure. Oh, 1st of October but it says here.
Agent (Rose Morrissey): The thirtieth Athens hotel stay checkout at 11:00 AM flying home anytime.
Customer: Yeah.
Agent (Rose Morrissey): Why does it say post tour departure is October 1st this tour sales from four to eleven onboard this start?
Customer: I don't know, did I book a post tour?
Agent (Rose Morrissey): I don't see a post night here I have you, wait a minute, wait a minute. Yes, you do have a post night at that was your gift of time.
Customer: No, what about the pre night wasn't that my gift the time?
Agent (Rose Morrissey): You have a, no, you have a pre night you're paying and then you're doing a gift of time for the, for the thirtieth and on the thirtieth out on the 1st of October. So you're coming back in on the first not the thirtieth.
Customer: Oh.
Customer: Oh, my god. Okay.
Agent (Rose Morrissey): Do you want, do you want to change it? We can have.
Customer: Yeah, I think I'd rather have the gift of time in stern boll cause I'm not sure I want to get off the ship and go to a hotel for one night and then move on.
Agent (Rose Morrissey): Pre. Okay.
Agent (Rose Morrissey): Okay, got it. Alright, so we're gonna I'm gonna call to to cancel the post night and you're only gonna do a pre night.
Customer: Okay.
Customer: And that, I think that would be the sixteenth.
Agent (Rose Morrissey): Yes, it is. Okay, so pre night only.
Customer: Okay.
Agent (Rose Morrissey): And cancel post.
Customer: So that means I would be coming back I think the thirtieth.
Agent (Rose Morrissey): After this, the thirtieth you would come back on the thirtieth? Okay, and then.
Customer: Okay.
Agent (Rose Morrissey): Let me see.
Agent (Rose Morrissey): About hold on.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): I check something here.
Agent (Rose Morrissey): Yeah, let me have them see what they can give me for their price AK out of Miami on the 11th of September to.
Customer: Okay.
Agent (Rose Morrissey): And then on the 16th of September go capital just back to stumble to assemble and then Athens Miami on the 30th of September.
Customer: Okay.
Customer: Okay. Now if I'm not mistaken that unless she's changed it that flight from Caposia to eastern ball which will be on the sixteenth was included in the price.
Agent (Rose Morrissey): The part Canada.
Agent (Rose Morrissey): The ary date number, I wasn't aware of that. Let me see okay, included in the price of your journey.
Agent (Rose Morrissey): Greetings at the airport private of bar arrival, arrival, arrival and departure transfers site. Seeing custom. My to your interest that no, I don't see air 247 on the ground A-N-K assistant. Oh, so there you go. Curr 247 on the ground A-N-K assistant. Meaning if you, they, they'll help you with what is the air, you know the best air, air balloon company to go with.
Customer: Yeah.
Customer: Yeah, okay.
Agent (Rose Morrissey): Mm-hmm okay. So local bi water during that not included. So not included as all flights unless listed above.
Customer: Oh, and see. Yeah, and I think I had that. I think I had.
Customer: Yeah seeing for, for some reason.
Customer: I have included see on her correspondence that you sent to me on March 14th. You wrote, oh, no, she wrote to you on March 14th and she said I have included one wif flight from Caposia. To be on September 16th in economy class.
Agent (Rose Morrissey): For this 7490.
Customer: Yes. Now, this is a correspondence that she sent to me, or she sent to you on March 14th and then you sent it to me with all of those other papers that came.
Agent (Rose Morrissey): Okay, me. Okay.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Okay, let me I'll check with her on that. Can, yeah, I see that. Yeah, yeah, I see it, I see it. Okay, I'll get back to her on that flight.
Customer: Yeah, because I'm printed it out, it's right here in my hand.
Customer: Yeah.
Agent (Rose Morrissey): Can.
Customer: That one wife flight from Caposia the.
Agent (Rose Morrissey): Economy plass okay, yeah, yeah.
Customer: Economy which is fine.
Customer: It's only an hour and fifteen minutes.
Agent (Rose Morrissey): The, you're not, you're not traveling with a lot of luggage are you.
Customer: No, this is only two weeks. I won't be the one I'm getting ready to do for six weeks might be a little bit bigger suitcase. I'm a very light traveler.
Agent (Rose Morrissey): Yeah, yeah.
Agent (Rose Morrissey): Okay. Okay. Alright. So we're gonna, so we, you are going to have A-N-K representative 247 and that's good and then we're gonna change the hotel to capital Tia cab suite.
Customer: That helps.
Customer: Sweets. Yes.
Agent (Rose Morrissey): Yeah, mm-hmm then I'm gonna ask her for since, since they have the capital back to stumble economy class.
Agent (Rose Morrissey): One way then we can just look at your air Miami. Well, let, yeah, yeah.
Customer: Two Caposia.
Agent (Rose Morrissey): And then back from Athens on the thirtieth and then I'm gonna call, we're gonna cancel the post night. You're gonna come straight home on the thirtieth.
Customer: Yes, that sounds good.
Agent (Rose Morrissey): Okay. Alright. Let me reach out to her. Yeah, are you ready to move forward them with A-N-K. One more?
Customer: Oh, yeah, that. Okay.
Customer: Yes, you know, I, I'm pretty sure I am well, I was gonna ask you this question. I don't know how much news you follow but there's a hell of a lot of protest and demonstrations going on over in eastern. Boll. Because of ear one and somebody running against him for a president. And he has put this guy in Jay sort of like pot, and get over there and whatever if there's unrest and all that good stuff in, in eastern bol in September still.
Agent (Rose Morrissey): Oh.
Agent (Rose Morrissey): Well, you know, kas not gonna go or something like that happens. Hey.
Customer: What's your?
Customer: Yeah. Okay. But if something like that happens, I'm already committed to go to Caposia with A AK.
Agent (Rose Morrissey): But it in case the same way you know, if it's unrest and things like that they're not gonna put their clients, I mean, they're five yeah, this.
Customer: Okay.
Customer: Yeah, that's what, yeah, unless, unless how it comes back at some point and says okay, instead of the ship going out to eastern Bo, we are now going to go out of or something.
Agent (Rose Morrissey): Then we're going to have to reissue your tickets. Yeah.
Customer: And how would that affect Caposia.
Agent (Rose Morrissey): Then, you know we should do the airline tickets with A-N-K.
Agent (Rose Morrissey): You know what I mean? That way, yeah, all the way through so that way if anything happens and Itson bull and we can only reissue that portion of the ticket like, coming out of FF is going into Pais and then have to, if they change, if they change and we, you do that. Yes, mm-hmm.
Customer: All the way through.
Customer: Well, if they change, yes.
Customer: Yeah.
Customer: Okay, well maybe I'm worrying about something that shouldn't then, you know, it might not happen.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): It, yeah, you know what? Something like that happened last year we were supposed to go, well. We wanted to go on this region cruise that started out in stumble and it hit the coast line of turkey which was really nice and when I first looked at it in January February I said, oh, Ma, sold out, sold out and then there was a big thing that went on rest in Israel, the bombing and everything that was going on there and then the president of assemble at that times something negative about.
Customer: Yeah.
Customer: Yeah.
Customer: Yes.
Agent (Rose Morrissey): People in, in Israel, blah blah, blah. All that ship region opened up like did everybody cancel? Yeah, so I went ahead and confirm our ourselves on that ship and then.
Customer: Oh, yeah, yeah.
Agent (Rose Morrissey): For the longest time that ship went out full. I got confirmed and everything and I said, oh, my goodness. Thank goodness. And then all of a sudden it was just full. It's sold that it was sold out and that was in October of last year. So people wanted to get back on it but they couldn't because it was sold out.
Customer: Oh.
Customer: Wow.
Customer: Yes. Okay, well.
Agent (Rose Morrissey): Yeah, yeah. But nothing it and you know what we did it was our set, my husband and I a, another couple we walked all over the place, I mean we're crowds of people and my, my son, yeah, if my son was texting us and saying you know, on WhatsApp you know, please be careful, there's a lot of unrest over there blah, blah, blah and I'm going okay. Where is it? I don't see it but there's a lot of people and all I could think of is a car come crashing through all this crowd of people walking towards the spice market and all that. And my husband go, don't think about it. Just enjoy yourself, what, enjoy it.
Customer: Oh, really?
Customer: Yeah.
Customer: Just enjoy yourself. Yeah, and you know, I'm thinking the same thing you know, we don't know what the world is going to be. But let me ask you this question I mean, it's fine to talk about all these flights right now. But do you think that prices might go down since we're not going till September? What is that six months that it might be better to do this in June?
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): You'll be airfare and Junes yeah, we could do the airfare and June. That's not a problem. That's not a problem. But yeah, but it will be the prevailing rate. So let's say let's say A. case sends us a pricing on the air and the flight. And this is how much is going to be married? So are you comfortable with that price? If you're not comfortable with that price you think it's too high. Let's, let's wait, okay. Yeah, on the app but, but, but also you know, if we wait till June it's the prevailing rate.
Customer: Air air.
Customer: Yeah.
Customer: Oh, of course.
Customer: Okay.
Customer: Oh, the air.
Customer: Okay.
Customer: Oh, yeah. Yeah, so I, I, it doesn't matter to me I don't think, I don't think it's gonna be that much more or maybe it's cheaper now since it's so far out.
Agent (Rose Morrissey): Yeah. Yeah, yeah but our tickets I think last year bar out and we did premium economy and we upgraded a business guys as we got closer and it was a little great. Yeah but those are things that you I mean you know you want to be in business class you because you yeah, yeah so.
Customer: So.
Customer: Yes. Yeah. Well.
Customer: Oh, gosh. Yes, definitely, particularly Miami the eastern bol which is I think what we should be able to do. Okay, well, you know, maybe I'm worrying too much you're like, okay, cause A-N-K said you know, I don't mind paying the deposit now which ich I think it was whatever it was she sent it well, $1,400 or something.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Mm-hmm what was the deposit on that? Let me see.
Agent (Rose Morrissey): Oh, yeah, it was low, it was 1600 or 71400 yeah, I saw that.
Customer: Yeah. Oh, well, the new deposit is $1,872 the old no, that's the total.
Agent (Rose Morrissey): 1872.
Customer: Is that the deposit? Yes, yes, $1,872. I mean, that's the reason what it, but she also said that somewhere, our final payment was due 515 May 15th.
Agent (Rose Morrissey): That's deposit, mm-hmm.
Agent (Rose Morrissey): I think it's just, yes, it is. Mm-hmm.
Customer: Yeah, four months out.
Agent (Rose Morrissey): For the fin. Yes.
Customer: Okay. Yeah, I'm comfortable with A-N-K as long as we've got the right hotel and they're gonna pay for the ticket back to it. And, and we can certainly see what they come through as far as tickets and all that when you have a chance.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Okay, yeah, yeah.
Agent (Rose Morrissey): International and I can look at what I can come. I mean, that we compare prices.
Customer: Yes.
Customer: Yes, okay. Alright.
Agent (Rose Morrissey): Mm-hmm alright, so I'm gonna ask her about that inclusive. You know, just two Esti ball economy class. Yeah, I remember that, I saw that too. Yeah.
Customer: Air.
Customer: Yes.
Customer: Yeah, it was, it was the very first.under her good afternoon rose. I'm delighted to be working on with you blah, blah, blah. This number one I have included one way flight from Caposia the stern blue on <DATE> <DATE> September 16th.
Agent (Rose Morrissey): Is.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): It's.
Agent (Rose Morrissey): Yeah, yeah, I, yeah, I remember reading that. Okay.
Customer: So, and if all that sounds good rose we can go ahead and deposit.
Agent (Rose Morrissey): Okay, so I should do today?
Customer: And see what they've got it safe. Yeah.
Agent (Rose Morrissey): What was that?
Customer: Oh, no you can check on airfare when you want to.
Agent (Rose Morrissey): Yeah, so I'm going, yeah, I'm gonna go ahead that and, and make your deposit today, but I wanna make sure that she sent us a confirmation of the capital to K. Suite.
Customer: Okay.
Customer: Correct.
Agent (Rose Morrissey): Okay, alright and then I'm gonna talk to toc to cancel the post night and give us a gift that, that'll make your price go down.
Customer: Yes, well yeah, that's fine. It's not that much.
Agent (Rose Morrissey): Okay. Alright.
Customer: You know it's only money at this point. I'll let you know when I run out.
Agent (Rose Morrissey): Yeah, I'll, yeah, rose got to put a stop to this.
Customer: I know it's okay. I'll send you a note. Stop, do not take my calls.
Agent (Rose Morrissey): The money fee is no longer rose.
Agent (Rose Morrissey): Yeah. Okay I have a a visa card for you and I also have a discover card. Which one did you want?
Customer: Let's, let's put it on visa for now and then we'll see how all this works out. I'm not sure what's coming in because that cap, that other one the Esti Bo trip is due to come in sometime, I think it's May 10th or some such.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Yes, yes, it is in may that a full payment?
Customer: Okay.
Customer: Well by that time, I will be back from my six weeks.
Agent (Rose Morrissey): Yes.
Agent (Rose Morrissey): Well, let me, let me make sure. Yeah, it's May 20th you'll be home.
Customer: Oh, yeah, I'll be home.
Agent (Rose Morrissey): Yeah. Yeah. Okay. Wow, I can't believe you're ing for six weeks.
Customer: Okay, sounds good rose.
Customer: You know I can either but I'm looking forward to it. Have you I'm gonna ask this question cause I was talking with my to travel guide buddy. He's now retired and, and he's talking about doing two trips. I said I could do either one of those and you know, whatever, whatever one of them was the town trip to.
Agent (Rose Morrissey): Oh, uh-huh. Uh-huh.
Customer: Whatever it is in Africa?
Customer: And the other one was Columbia and when he originally called me about the tauck was offering a real good in center to their talk guides or employees or whatever, he said you know, for you to do that trip would cost you $17,000, but I can get it for $13,000 because they, they've offered it to employees or past employees or whatever. And I said, well I, you know, that sounds pretty good and so, you know, he wanted to do it on a certain day. But I said you know, I think it's already full. So he called back, he said yes, there's a wait list you said, but yeah, you know, it's a hard way for him to get from LA to South Africa. I said, yeah, you probably want to fly out of Miami or Dallas or somewhere over here.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Oh, my gosh. Yeah.
Customer: To Joburg or to whatever. But anyway we're not doing that right now. We're talking about Columbia and I'm thinking, okay and he can't get me a discount on Columbia. I said I'll just go to paths.
Agent (Rose Morrissey): Yeah, yeah, yeah, you could well, does he get a discount? Does he get a discount?
Customer: This, I don't.
Customer: He gets, he gets a discount, but I don't know what his discount is. And he, so he Ts we talked about Columbia, he said, you know, he was looking to get out of LA to go to Columbia and he said, they're flying me to Miami, to go to Columbia and it was, you know, that's what it wasn't. And it's probably more direct. So, anyway his question to me was, if.
Agent (Rose Morrissey): Oh, okay.
Agent (Rose Morrissey): Okay. Okay. Yes, yes, you can be there.
Agent (Rose Morrissey): Yeah, out of a mm-hmm.
Customer: If we had taken this Bo or whatever it's called trip how would I get there? Surely I'd have to go out of the east coast and I said, well, I don't know, but you know I'll look and maybe rose would no, have you had anybody to take that trip?
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Yeah. Non, I haven't. But I'm sure somebody here in the office, but I can find out. That's not a problem. Yeah.
Customer: Yeah.
Customer: Yeah, well, if you hear of anybody that's taking it, it's a, it's a darn long way to fun and so we, you're not going this year. You can look about it for next year. So, if you hear of anybody that's done it.
Agent (Rose Morrissey): Yeah, yeah.
Agent (Rose Morrissey): Okay, I'll, I'll find out what was there mab, let me see that. Yeah.
Customer: Cause it?
Customer: Yeah, I think, I think he looked talk to a travel or something and they they were ones that told him he needed to go from LA to Miami just to get to Columbia and you know if you look on the map, yes, Columbia is closer to Miami than LA so.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Well, yes. So he is gonna, a lot of flights out of Miami go to Columbia and you know, correct. Mm-hmm American airline does it or yeah, the other thing is Atlanta to, to, to Columbia and they use, they co share with forgot the name of the airline LAN, LAN it's, yes. Yeah.
Customer: Directly, yes. Yeah, so anyway.
Customer: Oh, yes.
Customer: Yes, I think I saw that but anyway that trip that he wanted to do was like on August 29th or August 18th and this year and but anyway he said I think everybody jumped on it to go cause it was so cheap and then the other one he's talking about is either doing October.
Agent (Rose Morrissey): Issue.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Meaning, so, because they're all small, okay, next year.
Customer: They're all small groups, yes, and, and when he called me he said that, oh, he could get it for me for $10,391 as a single where as, as a single at $17,000 318. I'm going okay, that's $7,000 of savings.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Yeah, yeah.
Customer: But anyway, he said probably a lot of the younger kids cause we talked about it doesn't look like an easy trip but he is also now on Columbia and I said Phil, I could do either one of these states. Either October 16th or October 30th, if you decide you want to go I'll call rose and see what I can do.
Agent (Rose Morrissey): Mm-hmm mm-hmm okay, yeah.
Customer: So, so he's out, he's out LA deciding.
Agent (Rose Morrissey): Okay, let me know.
Customer: Yeah, you know, I've run across them. I run across them on four trips and, and he makes, he makes a good wine drinking buddy.
Agent (Rose Morrissey): Oh, okay. Okay, so no worries.
Agent (Rose Morrissey): Oh, that's nice. You need one of those friends you know, you really do. Yeah, yeah.
Customer: Yeah.
Customer: You too. It is. It's nice to know somebody on the trip that you can say. I don't want to go to dinner. After dinner. Let's go have a drink. You know. Yeah, so.
Agent (Rose Morrissey): Yes, exactly, exactly. I know if my girlfriend I gonna be travel, I really don't want to eat a big meal. I just want an Appetize with a glass of wine.
Customer: Correct, yes, I'm the same way.
Agent (Rose Morrissey): Cause I don't want to. Okay, so let me go ahead then and this complete.
Customer: So, anyway.
Customer: Alright. Well you take care of that. I'm and let me know I'm golfing tomorrow morning, but I should be around tomorrow afternoon and later, later if you need me.
Agent (Rose Morrissey): Okay. Yes. Yes, I will send you a text on your telephone if I need you.
Customer: I can yeah if you want is what check my text.
Agent (Rose Morrissey): No. Yeah, tomorrow because you're going to be on the golf course. Okay. Alright.
Customer: Okay. Yes, yes, until at least 1:00 or 2:00.
Agent (Rose Morrissey): Alright, okay, alright, thank you. I'll talk to you later. Yeah, bye-bye bye-bye.
Customer: Okay, alright, thank you rose. Okay, take care, bye-bye.