Customer: Your call name.
Agent (Victoria Hill): Good afternoon. This is Victoria with Pavlis travel. How may I assist you?
Customer: Name? Hi Victoria! It's Carol Julie. I just fine. I just saw your email. I'm wondering if we got the two dates mixed up.
Agent (Victoria Hill): Hi, Carol, how are you doing today?
Agent (Victoria Hill): Which two.
Customer: That we're talking about two different things, because when you, because you said includes breakfast and transportation from the hotel to the peer, that's the one that's included with with the tour.
Agent (Victoria Hill): Oh, okay.
Agent (Victoria Hill): Oh, I do see what you're talking. Yes, you're talking about the post. Oh, the extra extra day. Yes. Okay, let me clarify that with yes, I appreciate it. It should, it should have all of the same, the taxes fees. It should include breakfast but I will definitely double-check on those list two items. So my end, yeah.
Customer: But I'm, yeah, I'm talking about the extra day, the extra day. Yeah, the day before that.
Customer: Okay.
Customer: Okay. Okay, bye. Because we I think that's about the price that we got, you know. Going through the hotel and I just wanted to make sure it included everything and if it does we're in, so.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Sure. Okay. Alright. I just thought of something else that I was going to ask you and it's gone, I'm trying to remember but it's gone.
Customer: Okay.
Customer: Okay, I think I well, I said are they Sentia go tours on the state on our day in February 26th. But I can figure that out. Yeah, cause that would be for the twenty fifth.
Agent (Victoria Hill): Okay.
Customer: But they, the one we're talking about is the twenty, the day before their stay so we can come in a day early.
Agent (Victoria Hill): That would be for, yes.
Agent (Victoria Hill): The twenty. Correct. Correct. Yes, yes. Alright, so let, let me just send them back an email real quickly.
Agent (Victoria Hill): And I again I apologize I thought I as shared that information with you. So I'm glad that you reached back out to me. Thank you.
Customer: Yeah, well when you said, you know from the hotel to the par it's like, wait, wait, wait, wait a minute. Yeah, because you did but that was for the next day.
Agent (Victoria Hill): A minute, yeah.
Agent (Victoria Hill): Yeah.
Customer: But yeah, we want to try and get there a day earlier, I think.
Agent (Victoria Hill): Alright, so night of the twenty fifth.
Customer: Roger's birthday is actually the twenty sixth.
Agent (Victoria Hill): A fee.
Customer: But we won't be on the cruise yet and it's something about what you need to be on the cruise to celebrate and it's like, well it's included in the plan it's the day before does that count come on, it's close.
Agent (Victoria Hill): Fee.
Agent (Victoria Hill): Right.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): So, I'm sending this back to publish travel, we have what are called trade butlers at silvers. So, I assuming this replied back to them. And once I hear back from it should be fairly quickly probably by end of day then I will definitely let you know if indeed the taxes and fees and breakfast are included in the additional pre night. So, the night of the twenty fifth. Yes. Okay.
Customer: Right.
Customer: Okay.
Customer: 520. Right. And if so, yes, then just, then go ahead and add it or whatever you need to do.
Agent (Victoria Hill): Just book it, okay.
Agent (Victoria Hill): Okay, I definitely will.
Customer: But, and then let me know what we need from there probably a payment but okay.
Agent (Victoria Hill): Sure. I will let you know. Yes. Yeah. If everything is good on that then we add it on. Do you want me to just go ahead and use I think we had processed it on the ax.
Customer: Oh, you broke, you broke up. I missed that.
Agent (Victoria Hill): Oh, I'm sorry. So if everything is as, it is, so, it clues the taxes fees includes the breakfast and if you know, obviously they're going to need payment, do you want me to use the Amex or the visa to get it confirmed?
Customer: Right.
Customer: Right.
Customer: The visa?
Agent (Victoria Hill): The visa. Okay, alright, you got it. Do you, I think we discussed this but and without me going through all of my notes, do you need assistance with airfare, or you using miles or points or what are you doing with that?
Customer: Trying to get points.
Customer: No, he's, we, we've got them booked.
Agent (Victoria Hill): Okay.
Customer: Or as I know.
Agent (Victoria Hill): Okay.
Customer: I don't know if he's got air, I don't know if he booked it or not. We've got another trip coming up in December so I've been working on that one more.
Agent (Victoria Hill): That's taking president, I understand.
Customer: Yeah, it's like, you know, and I've got to keep them straight, you know. And it's funny because I answered your email this morning or sent one to you and then five minutes later the phone rang and I thought it was you. But it was the, it was the other person, the other travel agent then I'm like, I gotta keep my people straight.
Agent (Victoria Hill): Sure.
Agent (Victoria Hill): It was the other somebody.
Customer: It's just like, god and, and we're shopping for health insurance right now cause they, and one of the people's is Shelly and the other one is Shelby, it's like you guys don't do this to me I guess.
Agent (Victoria Hill): Oh.
Agent (Victoria Hill): Oh, my gosh.
Agent (Victoria Hill): Oh, wow, yeah, you've got you. Yeah, I can see where you need to, yes, yes, alright.
Customer: But yeah it's like, oh, but yes yeah I think I'm not sure if he got the air or you know he's got it on hold or something but.
Agent (Victoria Hill): Sure, sure. Well, just let me know and yes, yeah, keep me posted if assistance is still needed you continue working on your December cruise and we'll work from there or your December travel.
Customer: Get into twenty fifth. Okay.
Customer: Oh, yeah, I'm going to South Africa.
Agent (Victoria Hill): Oh, nice. And who are you doing that? But again?
Customer: Up the coast. Pardon, we're doing a region vacations to go. You were on vacation.
Agent (Victoria Hill): Who are you doing that with again?
Agent (Victoria Hill): That's right, that's right.
Agent (Victoria Hill): Okay, well.
Customer: And then I felt obligated to the first person I spoke with over there I think they actually wrote I think they had the wrong price on their website.
Agent (Victoria Hill): Yeah.
Agent (Victoria Hill): Uh-huh.
Customer: They said they didn't, they said that they're big and that they get a lot of you know, discounted prices it was $12,000 less.
Agent (Victoria Hill): Mm-hmm.
Customer: Yeah, give me a break. Yeah, they did they said, oh, that that's the price and it's like I got to court them, yeah.
Agent (Victoria Hill): And you got them to honor it.
Agent (Victoria Hill): Oh, yeah.
Agent (Victoria Hill): No, I get you on that. I get it. Okay, I'm not mad at that.
Customer: It's like.
Customer: So anyway but looking forward to silvers and you've been the big help and we will keep, keep less in mind. In fact, I've recommended them tell other people they haven't use them yet but I recommend.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Excellent. Well, thank you, I.
Agent (Victoria Hill): You just never know when they'll pop through. So I will keep my ear open for that. I appreciate you doing that, Carol, I will be in contact with you when I hear back from silvers and we'll let you know from there if everything works out then just know that I'll charge the visa and I'll send you those confirmations and you let me know if you need the assistance with airfare, okay?
Customer: That, there you go. Alright. Okay.
Customer: Okay.
Customer: Okay.
Customer: Okay, thank you. Okay, have a good weekend. Okay, bye.
Agent (Victoria Hill): My pleasure. Have a great day. Thank you too. Bye!