Kevin Rose · May 5, 2026 · 2:41 PM
Inbound · 26:28 · Planner: Pam Chavez · +17752246283
Sentiment
positive (0.65)
Intent
booked
Trajectory
steady
“this is the most complicated with the different date changes and other shit. So that's why I wanted to talk to you to make sure it makes sense.”
Next best action
Send Kevin a detailed confirmation email within 24 hours itemizing: (1) $5,000 payment processed to South Africa Tauck tour; (2) New Zealand Tauck Feb 2027 booking with QT Queenstown post-night Feb 27–28; (3) flights on hold with Air New Zealand/Air Tahiti Nui routing (Queenstown Feb 28 → Papeete Feb 27 arrival; return Papeete March 17 11:59 PM); (4) Windstar airport transfer from Papeete airport to ship on March 17th prepaid. Follow up in 48 hours to confirm flight booking and address hotel selection (Hilton vs. Intercontinental Papeete).
Send Kevin a detailed confirmation email within 24 hours itemizing: (1) $5,000 payment processed to South Africa Tauck tour; (2) New Zealand Tauck Feb 2027 booking with QT Queenstown post-night Feb 27–28; (3) flights on hold with Air New Zealand/Air Tahiti Nui routing (Queenstown Feb 28 → Papeete Feb 27 arrival; return Papeete March 17 11:59 PM); (4) Windstar airport transfer from Papeete airport to ship on March 17th prepaid. Follow up in 48 hours to confirm flight booking and address hotel selection (Hilton vs. Intercontinental Papeete).
Full analysis
What happened
Kevin called to make a partial payment ($5,000) on his South Africa Tauck tour (due June 10th) using a newly approved credit card obtained to meet spending minimums for airline miles. During the call, he and Pam also confirmed and booked a complex February 2027 New Zealand Tauck tour with a post-tour hotel stay (QT Queenstown, check-in Feb 27), and planned a multi-leg international flight from Queenstown to Papeete to join a Windstar cruise departing March 1st. The flight routing involves Air New Zealand (Queenstown to Auckland), Air Tahiti Nui (Auckland to Papeete, arriving Feb 27 at 10 PM), and return on Air Tahiti Nui departing Papeete late evening March 17th via Los Angeles to Seattle. Kevin confirmed hotel options, discussed date-line complications, and requested Windstar airport transfer be prepaid. Pam agreed to process the $5,000 payment, add the hotel, book the flights on hold, and send a confirmation email. No outstanding blockers remained at call end.
Emotional read
Kevin is confident, direct, and somewhat irreverent in communication style—he uses profanity casually but not angrily. He's engaged and collaborative with Pam, treating her as a trusted advisor with airline knowledge. By mid-call he grows more relaxed and personal, sharing details about his community and family. He expresses minor frustration about the complexity of the itinerary but frames it as a logistical puzzle to solve together, not as a complaint about Pam or Pavlus.
Emotional arc through the call
Kevin started casual and transactional (processing a payment), warmed considerably as he and Pam solved the complex New Zealand-to-Papeete routing puzzle together, and ended the call relaxed and appreciative, sharing personal details about his community and thanking Pam by name for her help.
How customer sees Pavlus
- positive · trusts Pam's airline knowledge and defers to her expertise: 'you're a smart lady, you are... you used to work in the airline... you know the stuff better than me'
- positive · values Pam's attention to detail and follow-through: appreciates her asking about transfer because 'I forgot all that drop through the crack here' and thanks her for 'connect[ing] all the dots'
- positive · comfortable handling transactions through Pavlus: 'cool, alright, appreciate it Pam'
- neutral · unsure whether Pavlus typically handles complex multi-carrier international flights: asks 'do you guys wanna try to do it' and later 'I don't know if you guys can do this... you know, flights from Queenstown to Papeete... I can do it but I don't know if you guys wanna try to do it'
Process friction
- uncertain about how to submit hotel requests—asked if Pam would 'call them or something' vs formal submission process
- confusion about whether payment and hotel booking could be processed separately or had to be done together
- Kevin had to repeat flight itinerary details and confirm dates multiple times because Pam had initial date errors in her notes
Value perception
Kevin did not explicitly state Pavlus's value vs. direct booking, but his behavior—doing independent research, verifying details with Pam, asking her to hold flights while he considers—suggests he views her as a knowledgeable coordinator who can navigate complex itineraries and reduce his execution risk, particularly with multi-carrier international flights.
Customer behaviors
strategically using new credit card spending to accumulate airline milespreparing to make multiple partial payments (spouse's card approved, second payment planned in a week)doing significant independent research on flights, hotels, and international routing before callingseeking validation of complex logistics (date-line calculations, flight options) from experienced agentbuilding personal rapport and asking about agent's family and communitydeferring final booking decision on flights pending agent's coordination effort
Topics & signals
| Topics | partial payment processingnew credit card miles strategyNew Zealand Tauck tour bookingSouth Africa Tauck tour paymentWindstar cruise in French Polynesiamulti-city flight itineraryhotel pre/post night arrangementsinternational date line flight logisticsairport transfers |
|---|---|
| Destinations | New ZealandAustraliaSouth AfricaFrench PolynesiaPapeeteQueenstownAucklandCosta RicaSeattleLos Angeles |
| Cruise lines | WindstarUnited AirlinesAir Tahiti NuiAir New ZealandAlaska AirlinesTauck |
| Buying signals | approved new credit card and ready to charge $5,000 immediatelyspouse Carrie also just approved for new card for additional partial paymentconfirmed hotel preference and arrival dates for New Zealand tourcommitted to late-night return flight departure from Papeete on March 17threquested Windstar airport transfer be added and prepaidagreed to let Pam handle all coordination and send confirmation email |
| Objections | concerned about complex date-line flight logistics and timingreluctant to book Intercontinental Papeete due to high cost and isolationhesitant about whether Pavlus can book complex multi-carrier international flightsuncertain whether to book flights now or hold them pending further research |
Analyzed 2026-05-24 09:11:50 by claude-haiku-4-5-20251001. Confidence 0.89.
Transcript (29,320 chars)
Agent (Pam Chavez): Good morning, publish travel, this is Pam. Customer: Hey, Pam. Kevin rose, how you doing this morning? Agent (Pam Chavez): Hi, I'm doing okay, thank you. And how are you? Customer: I'm doing oy dory. Hey, I have a new credit card that I have to spend money on to get other bullshit miles and stuff and all that. That how that goes right? You got to spend 3000 like the first month. Yeah, so. Agent (Pam Chavez): Oh, well, I yeah, I never, I've never really been one of those people to do that and I probably should be but whatever. Customer: Well, me. Well, here, here's, here's why I did it, okay, cause I, we were looking at using miles to go to Australia one way and we fly business and I've got like, 400000 and they want 300000 but I have enough but Carrie doesn't, she has like, 230, so united send us all these dumbass offers and it says, if you get this one card, we'll give you a thirty, this next card. The other one they gave us eighty grand if you for the first year. But you have to. Agent (Pam Chavez): Mm-hmm. Agent (Pam Chavez): Mm-hmm. Agent (Pam Chavez): Mm-hmm. Agent (Pam Chavez): Well. Customer: Spend so much money. And I said, well shit we got these cap trips coming up, so we you know, I owe, I owe to like $25,000, so I'm gonna, so I can yeah, so what we're gonna do is use, you know, just to pay for some talk money. Get our united miles, and then I'll cancel that saying before they charge me cause it's free for the first year. So that's my plan. I usually don't do it. Agent (Pam Chavez): Right. Agent (Pam Chavez): Work right? Agent (Pam Chavez): Yeah, that's, that's the biggest, that's the biggest problem is that they charge so much for the card, yeah, it's crazy. Customer: Oh, it's a skim. Yes, yes, yes. Yes. No. I hear you and they threw in a two free passes for the lounge and some other horse shits I get it free for a year. So trust me it's on my calendar next March. Cancel, cancel, cancel. Yeah. But what the hell. No, so that's the only reason I'm doing this wrap and then I just got carried one today. She just got approved so then I'll call you like in a week from now and we'll do another partial payment. Yeah, so here's, I called talk and I wanted to do a partial payment and they said to go through you. Agent (Pam Chavez): Oh, nice. Agent (Pam Chavez): Serious. Funny. That's. Agent (Pam Chavez): Right. Agent (Pam Chavez): Okay, okay. Okay, and I saw your email so I, hold on one second. Let me just look at one. Customer: So, so we can do that. Yeah, yeah, take, yeah, and I also talked why the lady was on the phone she goes anything else you got and I said yeah, I, I'm gonna need a hotel room in Queenstown I want you to verify this cause you live the lady that used to work on airline stuff. Agent (Pam Chavez): Okay, okay, hold on one second let me just real quickly this one email out to the real quick, let me just look. Customer: Stuff. Yeah. The, no, I know. Yeah, look it up because sure take your time cause. Agent (Pam Chavez): Thing here. I'm sorry, sorry. Customer: Yeah, no worries. Take your time. Bye cause when we're done, I got one more question but that's easy cheesy. Agent (Pam Chavez): Okay. Agent (Pam Chavez): Back to your profile. Customer: Yup! I like 26000 or, or something. I loaded it up this morning just to look. Customer: Look, it's all due, like June 10th but I want to do a partial. Yeah, I don't want to pay it all and full. Yup. Agent (Pam Chavez): Who is it? Okay, okay, give me one second. Agent (Pam Chavez): In New Zealand. Yeah, that's supposed to be so cool. Exactly. I done one on years and years and years ago and she actually said that was probably one of our best trips they loved it. Customer: Yeah, your sister's went other stuff, right? Yeah. Customer: This is the South Africa, are they New Zealand? Agent (Pam Chavez): The New Zealand. She don't Myda never went, not Donna never went to South Africa her. Customer: Oh, I, she. Customer: I thought your sisters or somebody had that book like last year or something maybe not, yeah, what happened? Agent (Pam Chavez): They did the, well, yeah, Donna had it booked and my other sister, Martha had it booked. Yeah. And Martha went Donna didn't, because Brett, the guy, her significant other that was with her on the cruise that you met, yeah, he, his mom and dad, well, his dad passed away couple of months ago it but, you know, same, same situation as, I mean, his mom is like ninety something and it just, it just was not one of those things that you know, you didn't, yeah, you won't be gone so, yeah, the same time. Yeah, that's sure that's what. Customer: And one of your other sisters, yeah. Customer: Okay. Customer: Yeah, her gentleman friend. Yeah, okay. Customer: No, sh, yeah, yeah, we know all they, yup, yup, yup. Yeah, gosh. Customer: You don't want to be gone. Yeah, no, we understand all that stuff so, yeah, we get it. So yeah, I know that your two sisters are going because you were gonna, you actually ask him if it's okay if I went. Cause I was thinking of going but then we were so busy I guess it was last year that I, you know, we postponed it a year. Yup, so that's what, then the New Zealand one is, it's, we want to do that and I told you what happened. They were sold out in February and then you were on vacation and I looked it up and they said availability had called the Fe, whoever the Heller name is, whoever they put me through and I said book it shit and it's you know, cause that's a popular date. February. Yup, so. Agent (Pam Chavez): Right. Agent (Pam Chavez): Mm-hmm yup! Yeah. Agent (Pam Chavez): Right. Agent (Pam Chavez): Mm-hmm. Agent (Pam Chavez): Mm-hmm. Mm-hmm. Agent (Pam Chavez): Yeah, yeah, that's. Agent (Pam Chavez): It's yeah, and that's no.Donna Donna went to New Zealand, years and years ago with her husband who has since passed sadly but yeah, and, and she absolutely loved it. Absolutely love newsela so. Customer: Oh, okay, yeah. Customer: Yeah, we went there on the biking world cruise and we were probably in New Zealand. You know, for like a week or ten days doing all these stops and we came back. Well my friend said, where would you go if you had to leave the US and how we in New Zealand. I mean, that's, that'd be number, yeah, you know, it's, you way you, we the hell in the middle of nowhere but you know, that's okay. Yup, but yeah, that's cool, yup, so that's what we're going back. I said I got to see more New Zealand so, yeah, cool. Agent (Pam Chavez): Oh, wow. Agent (Pam Chavez): Yeah, that's cool. Agent (Pam Chavez): Yeah. Agent (Pam Chavez): Yeah, cool. Okay, alright. Okay, so what are we, how much are we charging on this card? Customer: So, yeah. Customer: We're gonna do $5,000 today. Customer: It's a brand-new. Card, it's not in your system. Agent (Pam Chavez): Okay. And what's the card number mm-hmm. Customer: Ready 438857 yeah, okay. Yup, 5762. Agent (Pam Chavez): Mm-hmm oh, what, so, hold on. Okay, no, I'm not ready. 4388 okay, sorry. Agent (Pam Chavez): Mm-hmm. Customer: 16250392, and I know you want an expiration date and code. Agent (Pam Chavez): Mm-hmm. Customer: Ex expiration is 04 slam 31 and the code on the back is 420. Agent (Pam Chavez): I have to make sure I re gonna read the number back to you because I actually, I've got a new, a newer keyboard and I tell you it duplicates numbers over and over and over again. So, I need to okay. That 4388 5762 1625 0392. Okay, expires 131 and comes from 20. And how does your name appear on that account? Customer: Yeah, yeah, read it back, yeah. Customer: Yeah, they go too fast. Yeah, yeah, go ahead. Customer: Yup, yup, yup, yup. 431. With the code of 420. So we'll, let's see. It is Kevin mid initial H., last name is rose. Agent (Pam Chavez): Okay. Agent (Pam Chavez): Alright, so we're charging $5,000 out. Customer: And we'll do a, yeah, 5000, yup. Agent (Pam Chavez): Okay, okay, so then hold on one second let me get, no, give me one second here. I just wanna. Customer: Then the next are you ready for the next one or you wanna make sure this process. Okay, take your time. Agent (Pam Chavez): Well, and I do have I, I'm just gonna call them with the number but or with the payment. Customer: Oh, okay. I didn't know you could do it online and I thought I didn't know you the call to help. Yeah. Agent (Pam Chavez): I can, I can, but I have to, I have to add the hotel. I may as well or if I need to add the hotel, do it on one shot. Mm-hmm. Customer: Oh, yeah, yeah, you, yeah, but but yeah, okay, that's right, that's right, yeah, but yeah, the hotel is on a different ticket but I mean, she said you had to do both. Agent (Pam Chavez): Oh, okay. So which, which hotel what hotel are we looking at? Customer: The hotel is going to be the New Zealand gig in October. No, in February 2027 next year. Agent (Pam Chavez): Okay, okay, well, I need to go back here. So the 5000 is going on, what the 5000 is going on, which tour? Oh, okay, okay. Customer: Yeah, yeah. Tell that South Africa. The, yeah, $5,000 to South Africa. Yeah. No, I'm not gonna pay the tauck I have tas this money. June 13th for South Africa. Agent (Pam Chavez): Okay, got it. Okay, I Ma making my notes here. Okay, so then for a new Zo. One. Customer: No, no make notes cause it, it's, yeah, there's a lot of stuff going on here. Yeah. Agent (Pam Chavez): Yeah, yeah, okay, for New Zealand. So you're looking for a post night pre night whatever. Customer: Post and it's gonna be at the Queensland QT. That's the one they, it's a one they use, I talked to the lady and she said they do have availability as of right now. So she said, go ahead and put in your request or whatever the heck you guys do or call them or something. Agent (Pam Chavez): Okay, in Queensland. Agent (Pam Chavez): Mm-hmm. Mm-hmm. Mm-hmm. Agent (Pam Chavez): Okay. Agent (Pam Chavez): Okay. Customer: So that would be February check-in the twenty seventh leave the twenty eighth because the tour ends on the twenty seventh, so I need a room for the 27. Agent (Pam Chavez): Okay. Okay. Alright. Customer: So, and it said like, I said it's a Queensland QT. I looked it up, it looks like a nice like. Agent (Pam Chavez): Yeah. Agent (Pam Chavez): Yeah, anything else? Customer: So, so let me know when this one. The next one is a question cause you're a smart la, you are, that no, this is, yeah, well you are, no, you used to work in the air, airline that I mean do an air first sh, and this is the tricky one because I've never done this and I've read about it. So we're gonna leave New Zealand on February 28th, right? And I'm going to papa E. day which is PTT to heat and I've looked at the air and it says you leave the twenty eighth and you get there the twenty seventh because it's a date line you cross. Agent (Pam Chavez): Okay, okay, well, we'll, we'll go with that. Agent (Pam Chavez): Oh, yeah, yeah, yeah. Agent (Pam Chavez): Mm-hmm. Agent (Pam Chavez): Mm-hmm. Mm-hmm. Agent (Pam Chavez): Mm-hmm. Customer: Does that sound right? Okay, cause I've never, I've never done it. Agent (Pam Chavez): Yeah, yeah. Okay. Tell me again you're looking from all from Queenstown from Auckland. Which the Queenstown right? Customer: No, we're gonna the it. Well, yeah, it's Z-Q-N and it's gonna run me to Auckland and then I'm going to end up in PPT. Agent (Pam Chavez): Okay. Customer: To pick up the Windstar but, yeah, and I look at, you know, I punch it into Google flights and it comes up you leave on the twenty eighth and then you land on the twenty seventh and I just wanted to make sure that's correct cause, you know, if you Dave, you screw it up. Well, yeah, I don't wanna mess up the Windstar cruise and find out they left it while I couldn't figure out the freaking days, yeah. Agent (Pam Chavez): Yup, it's minor, it's a minus one. Agent (Pam Chavez): Yeah, yeah. Agent (Pam Chavez): Yeah, it act it, yeah, it leaves on the. Customer: Well, I know when the Windstar leaves, it leaves on February 1st. That's why it had to be in pat day by that. No later in the twenty eighth cause I spend the nightmare. Agent (Pam Chavez): Mm-hmm, yeah. Agent (Pam Chavez): March 1st pop the news. Okay, it's March. Okay, okay, yeah, okay. Customer: Yeah, departs March 1st like at four in the afternoon. So, yeah, I was looking at Pam hotels. Yeah. Agent (Pam Chavez): Oh, go stay and over the water bungalow. So expensive. Yeah, yeah, yeah. Customer: Yeah but there you gotta go to another. I don't like Maria Abor Bora and I hate to spend a day and a half doing ferries and all that other horseshit you know, if, you know what I mean. So we, I was talking to. Agent (Pam Chavez): Mm-hmm there's an inter intercontinental there. Customer: Yeah, no, I talked to with dude on our last Windstar he was Australia and go to on business and he told me that wasn't, is he goes to the Hilton and we're Hilton slugs he said, he said that inert hills overpriced and it's kinda isolated so like you have to eat all their food and drink all their booth which gets expensive and he told me to go to the Hilton so I'm gonna, I'm gonna look at the Hilton just cause we're Hilton hi people now as far as the flight, I mean, do you, I know you guys, you know, flights from queens town to papa E. I mean, I can do it but I don't know if you guys wanna try to do it. Agent (Pam Chavez): Mm-hmm. Mm-hmm. Agent (Pam Chavez): Okay. Agent (Pam Chavez): Okay, okay. Agent (Pam Chavez): Cool. Agent (Pam Chavez): Mm-hmm, yeah, no, no. I can do it but, I mean, I can do that for you and plus besides the fact to do the seven percent for to, so that's part of the top to face. Customer: Yeah. Customer: Oh, yeah. Oh, there we go, because see, I got to get from Queensland Queenstown to papa E. and then pop E. day back to spoke in so it's a, you know, multi city, multi date, you know, that whole shit. Yeah. Agent (Pam Chavez): Mm-hmm. Agent (Pam Chavez): Mm-hmm mm-hmm yeah, it's gonna be 21 ways for that itinerary, as far as I know here, so. Customer: Yeah, yeah, no, I believe it or not I looked at it and do you get, I don't know if you ever book air to heating new they flow. Yeah, they what they do is a code share they don't coach share but they it's some kind of weird as agreement they have with the certain airlines where you can book a multi trip to them so I looked at it and get and what they came up with was air New Zealand from Queenstown to Auckland an air to heating new from Auckland to papa E. day and then when you leave papa E. day, it air to heating new E. To LA and then Alaska. Agent (Pam Chavez): Mm-hmm. Mm-hmm. Agent (Pam Chavez): Yeah, yeah, yeah. Customer: From L-A-X and spoke in. Agent (Pam Chavez): Mm-hmm. Customer: And according to their website which I don't trust. I never use them. It says you that you can book the whole thing I think or so, you know, you guys know the stuff better me but that's what I wanna do. Agent (Pam Chavez): Mm-hmm. Agent (Pam Chavez): Okay, and then leave on, then leave on the twenty, the thirty of the eleventh of March, right? Is that the date? Customer: And, well, here's the. Customer: No, no. Here's the goofy thing Windstar they pulling the pop at ET at 8:00 PM on the 17th of March, so they give you the option of flying out. They have a late night flight, like a midnight on the seventeenth, it's really 11:50. So, or you can spend the night and then the next day you have to pay for a day room at a hotel because all the foot list of the flights leaving the evening. Agent (Pam Chavez): What? Agent (Pam Chavez): Late evening. Okay, hold on just a second because I am no, yeah, I'm kind of confused here on the. It really is because I don't have the it. Customer: So, yeah, yeah, go and look it up because it's kind of complicated. Yeah, yeah, no, look at the look at Windstar and it I read an article and it says they roll into a papa eating now at 8:00 PM and it gives people the option of flying home that night if you. Agent (Pam Chavez): Yeah, this is just really weird. Why do I have the 11th of March? Wait, yup, it's no, it's not right because I'm looking at it here. Okay, start. Customer: I don't know that didn't sound right cause we're doing a. Customer: Yeah, let me go to my Windstar folder in it yeah, but you know, that's the deceptive thing. Agent (Pam Chavez): 3:18 finish. Customer: When start to heat, I pull it up. Agent (Pam Chavez): Okay, yeah, that was my problem. Oh, god. I hate when I have dates incorrect here because. Customer: Yeah, no, I. Agent (Pam Chavez): Yeah, I had it, I had it room but I mean, I've had it right in one area. But one another area. It was not right. So the 18th of March. Customer: Yeah, yeah, I'm looking at the Windstar they sent me over, they gave me a itinerary. Let's see if it has a day-to-day. Customer: There's something or details. Customer: Here it is, so itinerary. If you're looking at it on March 17th at pulling to 8:00 PM. Agent (Pam Chavez): Mm-hmm and then. Customer: And then air to heating, do he has a flight like, at 11:50 which they said they did that because some people want to fly home instead of paying for a day room on the eighteenth. Agent (Pam Chavez): Right. So, air to heat, air to heating newly. Customer: So that's what I was looking at doing. Customer: Late night, the seventeenth. Yeah, I think it leaves like 11:50 or something then it goes into L-A-X yeah, and then you get into L-A-X like it 10:00 in the morning or some crop and and then a four hour layover that spoke in. Agent (Pam Chavez): Right, and then yeah, at least 11:50 nine night. Right. Agent (Pam Chavez): 1045 mm-hmm mm-hmm mm-hmm. Customer: That's what I was looking at. Agent (Pam Chavez): Okay, let me, let me look at this because I. Customer: Yeah, yeah. Do your magic. Yeah, look at it and we do, yeah, we do business and, and, but air New Zealand said they don't do any first-class or business but which is fine. We can do coach from a Queenstown to Auckland. It's only, you know, hour and a half flight or something. Agent (Pam Chavez): Sorry, I'm still looking at this trying to figure out where are you, where's queens town? What, where's queen Queenstown. To Auckland, Auckland puppy that you're talking about. That item that itinerary as well right, yeah, that 17. Okay. Customer: Yeah. Customer: Yeah, I mean that segment, yeah, we're going to spend that, yeah, we're gonna spend one extra night Queenstown then we got to get the pop of ET but you gotta go to Auckland and so and it said, you know, you can get a flight with like a four hour layover, Innon, before you go to papa a, on the air to heat, but that's what I'm looking at and it's kind of complicated especially with the date or the date changes. Agent (Pam Chavez): Mm-hmm I get it. Okay. Agent (Pam Chavez): Yeah, it is. Agent (Pam Chavez): Mm-hmm. Agent (Pam Chavez): Back here. Agent (Pam Chavez): Air to heating new does not have. Agent (Pam Chavez): An agreement with united. What? Yeah. Customer: In New Zealand. No, it's in New Zealand and. Agent (Pam Chavez): Okay, that's probably what I want here, one second. Agent (Pam Chavez): That's not bad. Okay, so, Queenstown to Auckland. 12:50 gets in at 2:40 leaves, 405 out of Alan gets into Puat on the twenty seventh at 10:00 PM. Customer: Yeah. Customer: That's cool. Customer: Yeah, that's the one I was looking at. Agent (Pam Chavez): The twentieth. Okay, and then, and then the return on the 17th of March leaving out of pup 11:59 gets to Angeles 10:45 on the eighteenth, leaving at 2:10 and arrive in Seattle. Let's 4:57. Customer: Yeah, yup. Customer: Yeah. Customer: Spoke to any. I hope it's G-G-E-G yeah. DG. E. G. Oh, I know. Agent (Pam Chavez): Oh, crap. Okay. I did, I don't know why I did. SA, M sorry. That was my bad. Why did you move Kevin? I'm just joking. How do you like it by the way? Customer: No, don't worry, no, I know. No it, this is a complicated what I love it, I love it. People are nice communities, nice. Everybody's super nice, nice. They even have free free one and beer every Wednesday. That's for real and that's why. Yeah, it's good, good, good they have a half hair and we thought we had to bring stuff and they know, I said it's included. So, shit, I can walk there so there's no DUI, I be walking with flu. Yeah, then they give you food. I mean it's like damn, we didn't know, know any of that stuff, yeah. Agent (Pam Chavez): Do you? Agent (Pam Chavez): Oh, good. Agent (Pam Chavez): No. Huh. No, that's awesome. Agent (Pam Chavez): Nice. Customer: Yeah. Agent (Pam Chavez): Oh, that's cool and now it's a like a, a over 55 type of thing. Okay. Okay. Customer: Over 55 yeah, we do that just because it's a, you know, you don't have to worry about kids ride bicycles and shooting basketball industry and you know, what I'm talking about. Agent (Pam Chavez): Yeah, yeah, yeah. Agent (Pam Chavez): Do you have grandkids yet? Customer: About no, Carrie has two kids by a previous marriage and neither one of them has any kids and neither one of them wants any kids. They were over here this weekend, so we're not going to have grandkids which is, you know, that's okay if people don't wanna have kids, this stay, that's fine with them. It would be. Agent (Pam Chavez): Uh-huh. Agent (Pam Chavez): Oh, okay. Oh. Agent (Pam Chavez): My, that's what Donna said. We decided long ago that we would not have kids and travel spend the done. Oh, I never had kids cause I didn't get married. As long as cost $52. Customer: This issue or Donna? Or both? Oh, oh, okay. Oh, I didn't know. Okay. Oh, shit well, yeah, you don't want to start having kids when you're 52. Yeah, yeah, no. Agent (Pam Chavez): But, yeah, yeah, no, no, no. And, and but I do have, believe this or not. Seven grandkids but I've never had any kids. My husband. Yeah, yup, yeah, it's pretty funny. Customer: Oh, from your hubby's previous. Alright, that's cool. Yeah, yeah. Carris her son just married a, a, a lady. She just turned 38 but she likes to travel. And we talked to her, she cause I want to travel. I don't have kids cause they tie you down, I said you're right. I mean, they actually do, you know, when you're, when you're thirty forty and fifty you want to trail, you want to be a, you know, for, you know, tied down with you know. So in fact, they just got back from New Zealand and November and they loved it. They went with a gap or GG tours one of these, you know. Yeah, they like that way they go hiking and they kind of stay in hospitals and you know, you don't need so I more economical we use that word, yeah. Agent (Pam Chavez): Mm-hmm. Agent (Pam Chavez): Oh, yeah. Agent (Pam Chavez): Yeah. Oh, nice, nice. Agent (Pam Chavez): Do you have two adventures? Yeah, uh-huh. Agent (Pam Chavez): Right. Agent (Pam Chavez): Right. Agent (Pam Chavez): Okay, what is up with this? I'm just trying to end the record here and I'll send, I'll send it over to you. It's that, there's so many, so many, so many things that I got that, I gotta do to actually get this to actually. And for me. Customer: No, that's fine. No, that's cool. Yeah, I'm looking at the flights. Yeah, I know. No, I know and this is just, this is just me. Yeah, yeah, yeah, I'm looking at the flight from Queenstown to Poppa. Eight day on the twenty eighth, which looks good, and I land at 10:00 at night on the twenty seventh, which I love that way. Yeah, cause they're in New Zealand had one but you don't get until like 1:00 or two in the morning. That's it. I don't like this hit. So, yeah, that's a cool one. Yeah. Agent (Pam Chavez): Mm-hmm. Mm-hmm. Agent (Pam Chavez): The twenty seventh yeah. Agent (Pam Chavez): Oh, right go to go go directly to the hotel. Yeah. Okay let me. Customer: Yeah, at 10:00 you can get a taxi cab and all that other craps. So yeah, then I see the air, air to heating new he leaves at 11:59 on the seventeenth connects in LA X. And spoke in at the like five o'clock 520. Yeah what price does your show? Agent (Pam Chavez): Right. Agent (Pam Chavez): $521. Yup. Yup, that's a good itinerary. I got like $4,203.38 83¢ per person. What are you getting? Customer: Yeah, it comes up at 48 but, but 4148 but sometimes you select you pick it. I hate to pick it now, yeah, you know they had the stupid hit and it's like, yeah. So no, so what do we do if we want to put that on some kind of courtesy, hold do you guys do that or do you want to just send it to me? Okay, okay, alright, cool, alright. Yeah, yeah, yeah, let's South Africa. Agent (Pam Chavez): And the taxes go up or something. Agent (Pam Chavez): I got it. Yeah, yeah, no, I got it. I got it on hold already so that is done. Alrighty cool I think it got this. Okay let me just make sure 5002 add, post nineteen New Zealand and I'll send you via Italy. Mm-hmm. Customer: Yeah, the twenty eighth. Yeah, the QT, Queensland hotel 28 and then the air from you got the air, Queensland pop and then wherever, okay, and on the 78 wait night. Cool. Yeah, 8:00 PM and he actually, I talked to the lady, she said that way they come in at eight week. Yeah, she said that they get people the option because something if they don't, they charge you by day room cause you got to wait all freaking day sitting around and they take and they take you the Intercon. And a buddy of mine I've met did it. So you know it's one of these $150 and then you got to pay $50 for a cheese burger just to, you know, the lines around the hotel. So, yeah, I wanna fly home that night. Agent (Pam Chavez): Yeah, happy I did this 17th of March because the ship arrives at 8:00 and eight. Agent (Pam Chavez): And she said that you can do that. Agent (Pam Chavez): Mm-hmm. Mm-hmm. Mm-hmm. Agent (Pam Chavez): Oh, god! Are, are you going to, are you gonna need the transfer? Customer: Yeah, I don't know what they got but if there's something from you know, pop the ETA airport I'm assuming that's the one you're talking about. I don't, I haven't, I'm gonna book a Hilton unless she knows some other hotel. But the Interco everybody said, it's kind of expensive and it's not you know, it's which one. Agent (Pam Chavez): To the, to the. Agent (Pam Chavez): Yeah. Agent (Pam Chavez): Well, okay, so. Agent (Pam Chavez): Are you talking about wait, okay, so I'm talking like a post, post, we'll book in the air. No, no, no, I'm talking about, yeah, talk will do that part, but in, in pop, pop on the 17th of March, are you gonna need Windstar transfer. Okay, I have to add, to add that one. Okay. Customer: Oh, the account. Does it, yeah, to, they'll give it. Customer: Mm-hmm. Customer: Yeah. Yes. Yes, I will. Thank you for thank you, thank you because I know we, yeah, we got, I forgot that they got the stupid shit but yeah, I prefer to prepay it cause you know, and some people say you can catch a cab cheaper and all this sh, so yeah, so when start transfer on, yeah, it's paid for you. Yup, just likely did down the Costa Rica where you got me the. Agent (Pam Chavez): And. Agent (Pam Chavez): Sometimes it's just better to on the seventeenth mm-hmm. Agent (Pam Chavez): Mm-hmm. Mm-hmm. Agent (Pam Chavez): Okay, and then I'll have to add the transfer with Windstar. Customer: Yeah, I forgot. I thought that. Customer: Yup, I appreciate you asking cause I forgot all that drop through the crack here. Agent (Pam Chavez): And connect all the dots. Customer: I know what it's, yeah, it's like this was, this is the most complicated when I pull up with a different date changes and other shit. So should be able, that's why I wanted to talk to you to make sure it makes sense. Agent (Pam Chavez): Alright. Agent (Pam Chavez): Okay. Yup. Okay. So I think I've got everything in order here. I'll take care of it one thing at a time and I'll get you an email. Customer: Cool. Alright. Customer: Yeah, no that. Yeah, there you go. Just you know, do the tauck thing and pay the $5,000 and plus the hotel room and then yeah, cool, alright, appreciate it, Pam. Agent (Pam Chavez): Yeah. Agent (Pam Chavez): Okay, so, so hold on one second here. Let's see. So, okay, so you are, okay, you're doing Panama. Okay. I just have to see your, I have your dates in order and you've got Panama now with Windstar on 1212 of this year, and then you do go back. Customer: Yup. Yup. Yup, yup, yup. Talk to me when we can. Customer: Yeah, remember the goofy thing we had to do with the airport transfer. We had to lie to them and tell them I was flying home that afternoon out of San Juan Costa Rica cause they wouldn't do it if I was doing it the next day. So, you will, you and I came, I told you some flight I was gonna take. Agent (Pam Chavez): Oh, yeah, yeah, yeah, yeah. I do remember that. That's right. I know. Customer: Yes, they, yeah, they wouldn't let me transfer unless I proved I was flying on that night and which is a Crocker sh, but so you booked it in a. Yup, yup, yup, yup, that's it because yeah, they said if I don't leave that night, they won't do a transfer and I said that's a shit. So, yup, we got that down that. Alright, sounds good. Alright, I appreciate it Pam, we talk to you later, thanks again bye-bye see you. Bye. Agent (Pam Chavez): Yup. Agent (Pam Chavez): That's a group transfer from ship to airport for a 118 or two private transit. Got it. Agent (Pam Chavez): Okay, cool. Alright, alright, alright, my pleasure. Talk to you later. You my pleasure. Thanks, bye.