Agent (Lauren Riesenberger): Hi, or Ed. How are you?
Customer: Okay, listen, Linny and I just decided we'd like to grab a cabin on September 26th fifty night round trip, New York, I'm the queen Mary two and according to the website, there's either one or two Britannia club, I think the queens, the princess grills all sold out. I'm not paying for queen. But they have for Ania club where you have your separate restaurant and I was looking at cabin 13028.
Agent (Lauren Riesenberger): Huh.
Agent (Lauren Riesenberger): Okay.
Agent (Lauren Riesenberger): And what was the date again? Just remind me September 20th.
Customer: To see if that, it, that is fifteen. Oh, I'm sorry September 26th of.
Agent (Lauren Riesenberger): Fifteen days. Right? New York to New York. Got it, got it.
Customer: Yes, fifty in New York, New York and yeah, it goes up to Canada. And 13028 was the cabin that we would prefer. It's one of the newer ones they built, they've added on in the club, and it actually has real, huh.
Agent (Lauren Riesenberger): Say what?
Agent (Lauren Riesenberger): Yeah, let me see if I can do something. Does they have the category?
Customer: Yes, but I need to find it. It's club, it's Briana club but I have to find, I'd have to find the code from all my looking, hang on.
Agent (Lauren Riesenberger): Like a mm-hmm.
Agent (Lauren Riesenberger): Okay, from club, it's okay, I can find it.
Agent (Lauren Riesenberger): I'm just gonna pull it up.
Agent (Lauren Riesenberger): Deck plan.
Customer: Mm-hmm.
Agent (Lauren Riesenberger): I'm just pulling up the deck plan. Oh.
Agent (Lauren Riesenberger): Alright. Wow, they make this so small.
Customer: No, your eyes are getting too old. I that was, that was nasty. Alright, that's right.
Agent (Lauren Riesenberger): It is that I am getting old. My birthday is tomorrow, so I'm getting old for sure. Thanks. What's the cabin, thirteen?
Customer: And grad.
Customer: 028.
Agent (Lauren Riesenberger): Yeah, I found it. It's A2 alright, got it.
Agent (Lauren Riesenberger): Okay, hold on.
Agent (Lauren Riesenberger): See.
Customer: That's a club, that's a Britannia club, correct?
Agent (Lauren Riesenberger): Yes.
Agent (Lauren Riesenberger): Just clicking through here let's see what we got you.
Customer: The whole cabin it's like around 9500, I think.
Agent (Lauren Riesenberger): So, I have, well, I don't have that cabin number. I've, well no 13028, I got it.
Agent (Lauren Riesenberger): Has she ever sailed with canard as well?
Customer: We have both of us is sale with three times. I think there may be I think Denise booked this many years ago.
Agent (Lauren Riesenberger): Okay, okay.
Agent (Lauren Riesenberger): Yeah, it'd be interesting to see what you think, think of kard.
Customer: Well, with Lynn's health issues, we're going to be doing more close to home and we live in new, we live in New York you know, let's, let's flame, so we want to sample it.
Agent (Lauren Riesenberger): Yeah, yeah, I.
Agent (Lauren Riesenberger): Mm-hmm.
Agent (Lauren Riesenberger): I get it.
Agent (Lauren Riesenberger): Did she say she needs it?
Customer: It's, you know if that what?
Agent (Lauren Riesenberger): Did she say she needs it?
Agent (Lauren Riesenberger): Oh, never mind. I thought she said something else. Alright, so, I'm just trying to put in her.
Customer: No.
Customer: God, you know somewhere I probably have our old enard membership cards that I probably have to look in the staff.
Agent (Lauren Riesenberger): I got them I think I got it way down.
Agent (Lauren Riesenberger): I don't know if we have it in here.
Agent (Lauren Riesenberger): Well, anyway, I can find it.
Agent (Lauren Riesenberger): Here we go.
Customer: You can find, what are old?
Agent (Lauren Riesenberger): Mm-hmm yeah, your numbers.
Agent (Lauren Riesenberger): My computer ever wants to work.
Agent (Lauren Riesenberger): What's Lynette email?
Customer: Oh, my god. I guess what, I just found my number. Would that help? Oh, yes, I do. You. I can't believe I looked in the stack of like fifty cards and they fell out my lucky day. It's her number is 497.
Agent (Lauren Riesenberger): Did, do you have her number? How did you find that?
Agent (Lauren Riesenberger): What's her number?
Customer: 445098. B. As in boy and I think mine is the same within A. after 497-445-0988 unless these are sold. That they've, I don't know if they've issued the numbers. These are, like, these cards got to be fourteen years old.
Agent (Lauren Riesenberger): Okay. Well, I grab the cabin for you.
Customer: Okay.
Agent (Lauren Riesenberger): Hi, is this not?
Customer: Do you need me to repeat the numbers or.
Agent (Lauren Riesenberger): No, no. It's just my computer is being ing special today.
Customer: Does it not like the number, does it not love the.
Agent (Lauren Riesenberger): Oh, no. It's okay, it found you guys. I found it.
Agent (Lauren Riesenberger): Okay, here we go.
Customer: They must be the right day cause I, at a fifty cars, those two fell out on top.
Agent (Lauren Riesenberger): So you'll get $150 per person of ship or credit.
Agent (Lauren Riesenberger): And I'm just trying to get the invoice.
Customer: That'll go fast with, without any free drinks.
Agent (Lauren Riesenberger): Mm-hmm, yeah.
Agent (Lauren Riesenberger): What I'll do, did you get my other email with the.
Customer: I did. Was that a full, does it show everything including the casino discount?
Agent (Lauren Riesenberger): Yes I verified it with Alexis. Mm-hmm.
Customer: So it's it, so the whole job so we're completely done, okay.
Agent (Lauren Riesenberger): Yeah, I canceled though Shana, I canceled the regent transfer the funds over to the new region for the grander. I was just waiting for them accounting on their side in the casino to apply the credits until you're all set. I sent you. I think you'll get a nice rebate, I think it's like $500.
Customer: And they did.
Agent (Lauren Riesenberger): From us.
Customer: $500, you mean publish rebate.
Agent (Lauren Riesenberger): From have, yeah, I gave you a little bit more. Mm-hmm. Okay, why don't I do this? I'll send over the hold option. I got the cabin for you guys and I'll let you know what the savings is. I'm just waiting for their invoice. So I have it hold in until Monday for you.
Customer: Okay.
Customer: Okay. No, that's fine. Even, even, even I, even immediate Edward does not expect you to do that on Friday. I'm good.
Agent (Lauren Riesenberger): Okay, well, I help the cabin for you so we'll touch base on Monday. How about that?
Customer: Yeah.
Customer: Yeah, that's terrific. Thank you, Lauren. Have a good weekend and thanks for your help, that's for your help on this. Okay.
Agent (Lauren Riesenberger): Of course. Oh, my pleasure. Of course, of course. You enjoy your weekend. Say hi Lyn Lynette hope she's feeling better and how was her retreat by the way? When she went to Mira?
Customer: She went to canyon ranch, yeah, in, in Tucson. She did great and the interesting thing was, I mean she's had a lot of problems with her back and we knew that it was going to get worse overtime but she went out with the daughters and did great, had no issues and this whole Newsy attic has started about four days after she got back. So, the good news was she got her headache problem solved with new glasses. She got everything and she was in great shape for canyon ranch with the daughters. So, they really enjoyed it. They're, in fact, they're Ma, stay longer. They're mad. They didn't stay a day long.
Agent (Lauren Riesenberger): Or I'm sorry, canyon ranch, how was that?
Agent (Lauren Riesenberger): Uh-huh.
Agent (Lauren Riesenberger): Yeah.
Agent (Lauren Riesenberger): Oh.
Agent (Lauren Riesenberger): Good.
Agent (Lauren Riesenberger): Good. Oh, I'm glad.
Agent (Lauren Riesenberger): They just got to go back to tell them they got to go back.
Customer: But, well, they do have to, they do have to go back but as long as it's grandly Ed wants to send my cruising and.
Agent (Lauren Riesenberger): Yeah.
Agent (Lauren Riesenberger): Every.
Agent (Lauren Riesenberger): Well good. Well, I'm glad that went well. Yeah.
Customer: No, no, he that did that really went well. Okay and I'll be back to you on the, on the region thing you know, little things like adding the platinum benefit and, and and then I'll I'll apply for the shareholder benefit and I'll do all that and but we have plenty of time for that.
Agent (Lauren Riesenberger): Good.
Agent (Lauren Riesenberger): And the celebrity one will add the benefits on a, and you said there's three reservations the celebrity and then, was it the crystal.
Customer: Right.
Customer: No, no, no, celebrity celebrity cele that when I wrote it, they remember there are three rooms now. Do we only get one credit? I don't know but remember, I'm paying for three rooms for on celebrity one from cause we're taking that brand shoulder and the daughter and so la.
Agent (Lauren Riesenberger): Sure.
Agent (Lauren Riesenberger): Getting the kids I don't know I can't say yes or no on that. We'll find out but we'll make sure we'll call them regardless and if it's applicable to everybody. Perfect.
Customer: Yeah, and then great. Every fab in, if not it'll just be one.
Agent (Lauren Riesenberger): I think it would be because I think it would be because for it, I would think because you're paying for it.
Customer: One would think but you really never know. And so we'll, yeah, we'll worry about that and then on the and then I'll hit you up to get the other, I'll remind you later on the, on the grand door and that I'm going to have to get a new invoice. Anyway when I apply for the shareholder credit and then we're hoping that my daughter and son-in-law to live in California are going to be able to join us on that cruise but they are total last minute Louis so I may be calling in five weeks before the cruise, find a but we're gonna have to, so that'll have to hold off.
Agent (Lauren Riesenberger): You don't, that's what, what's a good way to say it? Okay.
Agent (Lauren Riesenberger): Yeah.
Agent (Lauren Riesenberger): Mm-hmm.
Agent (Lauren Riesenberger): Okay.
Agent (Lauren Riesenberger): Okay, alright, we'll keep it posted.
Customer: Alright, will do take care.
Agent (Lauren Riesenberger): Alright, sir, talk to you soon. Have a good one. Alright, bye!
Customer: Thanks, bye-bye.