Customer: Oh, calls to this number are being screened by smart call blocker. Please say your name after the tone then press pound.
Agent (Victoria Hill): Victoria, paves travel.
Customer: Please wait a moment while your call is connected.
Customer: Hello.
Agent (Victoria Hill): Hello, is this Carol? Good afternoon, Carol. My name is Victoria. I'm with Pavlis travel. I received the voicemail that you had left for Michael in regards to the silver cruise that you, excuse me, the silver sea cruise that you're interested in. He had asked that I follow up with you.
Customer: Yes.
Customer: Mm-hmm, yes.
Customer: Okay.
Customer: Will we working with Michael or will we be working with you then or? Okay alright. I was told specifically to ask for Michael but I'm sorry, I, oh.
Agent (Victoria Hill): You would be working with me.
Agent (Victoria Hill): I understand. No, it's okay, I understand with him being you know, the device. Well with him being a manager it's, he's.
Customer: Right.
Customer: Swamped. I'm sure but will you give me the same discount he will.
Agent (Victoria Hill): Yes, we'll say it lightly.
Agent (Victoria Hill): I absolutely will.
Customer: Okay, I hold you to it. No, because I guess I talked to a long time client of his.
Agent (Victoria Hill): Yes, ma'am. Yes.
Customer: And Gary Cohen. Yeah, so and Gary says he can gives me all these deals and he gives me a check when I get home and he did at it and I said, oh, that's the person I need to talk to but okay, I'm guessing that's across the board. Okay, we have never been on silvers, it's been on cruises but never silver seas. So I have no idea how they work, other than what I've been reading, we are looking at next February.
Agent (Victoria Hill): Gary, mm-hmm mm-hmm.
Agent (Victoria Hill): Oh, yes ma'am. We, it's, I mean agency wide we hide all of the same. Yes ma'am.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay.
Customer: The.
Customer: Huh. I didn't mark which ship? I think it's cloud Artic February 27th to March 9th.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Alright.
Customer: And I looked on silver seas and they had the veranda going for $15,000.
Customer: I think it was.
Agent (Victoria Hill): So, pricing is going to be the exact same with our Agncy as what you do see on their websites. So whether you're booking at as a Dora door port to port. Anything that they're offering we will also be able to offer at the same rates.
Customer: But.
Customer: Right.
Agent (Victoria Hill): I now, Gary was correct and telling you that we do provide a cash back rebate with silvers because of the contract that we have with them. We can't technically place anything in writing but I can verbally tell you what the rebate would be and on the invoice that I sent you from it will be listed as just simply added value.
Customer: Okay.
Customer: Okay.
Customer: Okay, alright. And all kinds of questions right now they're having a special with $4,000 back if you do the door to door, okay. And also do you do American Express they have extras sometimes? Yes, okay.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Mm-hmm correct? Mm-hmm.
Agent (Victoria Hill): The MX platinum benefits, yes ma'am. Yes.
Customer: I said I have a lot of questions. Do you do shareholder credits? Okay, we we're getting even better and better. Okay, and then say if we would do the door to door, but then end up doing our own air, is that $4,000 still applied, or is that only if you do it with the air?
Agent (Victoria Hill): Yes, we do.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): It's.
Agent (Victoria Hill): So it should still be with, because you're, you would be booking it as the door to door without the airfare. So, it should all still include that. Now, of course, if you're doing the port to port, it's only $2,000, but yes, as the door to door, even if doing your own error and I will clarify this with silvers, but it should still be the $4,000.
Customer: Cause he's.
Customer: Right.
Customer: Right.
Customer: Okay.
Customer: Okay, and then also you can let us know. Well he said that they usually decide you know, oh, you're better off doing door a door on this one and for better not doing it or because of the air fairs and I don't, okay, and okay, okay, and then I noticed you had a fair guarantee policy.
Agent (Victoria Hill): Exactly, exactly. Yes. Yeah. So we can always look at it both ways.
Customer: The that. Okay, which means that if it goes lower, you would lower it before you, before you pay final payment. Okay.
Agent (Victoria Hill): Yes, versa does offer that mm-hmm.
Agent (Victoria Hill): That is correct. Yup, before final payments mm-hmm, that is correct. Yes. So any new promotions that we may be able to attach to an open reservation or a reservation that is outside of final payment, we most certainly can do so.
Customer: Okay, and on these day arrive, they bring you in the day before, correct? And with the hotel. Yeah, and you could let us know what the upgrade would be for business class.
Agent (Victoria Hill): Yes.
Agent (Victoria Hill): That is correct, yes, they're actually, I'm sorry. Go ahead. I was gonna say that on the website, sometimes they do offer, what the business class upgrade would be. Let me just look for you real quickly.
Customer: And can we alright, go ahead Ken.
Customer: Okay. On your website or on silver seas.
Agent (Victoria Hill): Actually, on the silver sea website, but I don't see that they have it listed there. It could be because we don't have flights out for 2025 just yet. Yeah.
Customer: Oh, I didn't see that. Okay.
Customer: Yeah, a year out.
Customer: Okay.
Customer: Let's see. Do we get to pick an airline or so just airline or not or is it completely.
Agent (Victoria Hill): So with silver C. there is a custom error option that you can take advantage of when flights are available. It would allow you to have more of a so, in the flights or in a carrier, but again, there is going to be an additional fee for that. I believe it sill C. you start at $199. Let me, double-check.
Customer: Okay.
Agent (Victoria Hill): So custom air it'll start at $150 per person plus any air differential.
Customer: Okay.
Agent (Victoria Hill): So, meaning if the flights are outside of the contracted rates, you would have to pay that difference.
Customer: Okay, can you wait and see what they give you and then change it? See, okay, we're gonna pay my husband's a united fan. He does, he try to get his united miles, you know, just stick, stick a little united sticker in there, you know. I, anyway.
Agent (Victoria Hill): Yes, yes, you can.
Agent (Victoria Hill): I understand.
Agent (Victoria Hill): I'm placing in your profile that you prefer A.
Customer: Like they're gonna care. So, okay, I think that's all the questions I have. If you could you know, work something up and email me some prices and what we're looking at and dates and now the, what is the downpayment?
Agent (Victoria Hill): Most certainly.
Agent (Victoria Hill): Most certainly I can't.
Agent (Victoria Hill): So downpayment with silver see, even as the door to door I wanna say.
Customer: On door to door, right?
Customer: I couldn't find that.
Agent (Victoria Hill): Think it is still being offered as a reduced deposit with this promo.
Agent (Victoria Hill): But what I can do for you is I can, because I need to ask them about your other question in regards to the savings the door, the door even without airfare for the $4,000. So, I will give them a quick ring. I'll ask that question and then I'll also find out the percentage of the deposit and I'll place everything in an email to you. Can I get your email address?
Customer: Okay.
Customer: Right.
Customer: Okay.
Customer: Okay. Sure. Carol, Indiana C-A-R-O-L-I-N-D-I-A-N-A @yahoo.com.
Customer: Yeah.
Agent (Victoria Hill): And do you mind if I have a mailing address so that we can I to, your profile.
Customer: Sure. 14409 Karen bay H-E-R-O-N. Aron, bay cove, Austin, Texas. 78. We lived there for thirty years and then we moved to Austin.
Agent (Victoria Hill): Now where did the Indiana come in?
Customer: Like fourteen years ago. I know Indiana. Surprised. Hey, my mobile number is Indiana. This is a Texas number. Oh, dear. Yeah. 787 37 8738.
Agent (Victoria Hill): I was expecting. I mean, I was okay.
Agent (Victoria Hill): And the zip code please.
Agent (Victoria Hill): Thank you.
Agent (Victoria Hill): Let me gather those last few questions. I will put everything in an email to you so that you'll have my contact information. Aside from the veranda. Category. Were there any other cabins or categories that you would like for me to check on pricing and availability?
Customer: Okay.
Customer: I don't think so. It was like a $1,000 difference from the veranda to from the lowest that doesn't have a veranda so, we figured for $2,000 you know we're spending this much. Yeah, probably, probably go for it. But, okay, I think looking at all my questions here. Okay and then, I'll have a couple of other cruises for you to check on.
Agent (Victoria Hill): For the dulux mm-hmm.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Alright.
Agent (Victoria Hill): Alright, very well. Well let me go ahead and start working on this one first, I'll send you that information and then we can go ahead and follow up with one another and start discussing the others.
Customer: But okay.
Customer: Okay, thank you very much Victoria. And we'll see how this plays out they're supposed to be the best so I'm counting on it.
Agent (Victoria Hill): Alright.
Agent (Victoria Hill): It is my pleasure, care. Alright.
Agent (Victoria Hill): They are very, very good cruise line, yes. Which other lines have you traveled on?
Customer: Well, no, I mean the, your agency.
Agent (Victoria Hill): Oh, yes. Of course, we're the best.
Customer: Cause I have a friend that keeps saying, you know my agency does silver season. I'm thinking your agency hasn't done anything from me so far in celebrity, I can't imagine what you're gonna do for me on silver seat, but any.
Agent (Victoria Hill): Oh.
Agent (Victoria Hill): Well celebrity we also provide a cash back rates.
Customer: Well we're actually doing a trans Atlantic on celebrity in March.
Agent (Victoria Hill): Oh, very nice.
Customer: And, and I have a celebrity booked with the friend for Alaska in August but husband wants something in between. But and we've done love regent dono Sianna.
Agent (Victoria Hill): No, nice.
Agent (Victoria Hill): Well, we are really with a lot of the lines that you are referring to or that you have traveled on. We are at least within their top three for agencies. Il oversee we have a great connection with them at regent oi we're one of the very top producers in the entire US. So any of those cruise lines we will most certainly be able to assist you with.
Customer: Right.
Customer: Okay. Well the other ones were in another silver seat and an or a region.
Agent (Victoria Hill): Okay, alright. Well, let's focus on thart right now. I'll send you over this information.
Customer: Alright, yes, I guess is it crazy trying to do this a year ahead.
Agent (Victoria Hill): No, no, and especially not for antara.
Customer: Okay. Oh, okay, and I did see like your if it would cancel because it's, you know, your way then you would do within like a 150 days you do the onboard credit for a future curse or something, is that correct? Right.
Agent (Victoria Hill): Yes, so if you were to cancel or if they cancel it then there will be options that will be offered to you but typically if you are canceling before the final payment is then the admin fee is provided to you in the form of a future cruise credit and that is valid for the year or for a year from the date of cancellation.
Customer: Okay, it's just hard planning a year out so but.
Agent (Victoria Hill): I understand but you're doing good on this one because again, these sailings do fill up very, very quickly.
Customer: That's what I'm afraid of. I tried to get them to go this February. But since, since we're leaving in March probably wouldn't be.
Agent (Victoria Hill): Now, that would be a little tight and that would be a lot of on the go. What are you doing in March again?
Customer: Alright.
Customer: Transit Atlantic from about the camp at to Barcelona. The two weeks, lot of days. Yeah, yeah, we've done a couple but.
Agent (Victoria Hill): Oh, then, yes.
Agent (Victoria Hill): Yeah, that's a lot of water and about a $30. Yeah.
Customer: Oh, dear. But we just needed some a wait time for that one but now we need exploration time and we've done celebrity. We did, did do celebrity Glab goes too, and that was wonderful. So, yeah, now we got to go to the different part of the country, different continent.
Agent (Victoria Hill): No, no. Alright, Carol.
Agent (Victoria Hill): I understand.
Agent (Victoria Hill): I that this is a great way of doing it. Uh-huh.
Agent (Victoria Hill): Oh, nice. Good.
Agent (Victoria Hill): Hey, that's go to the other side, a little bit further down. Yes, and Dee dude, can well, it is my pleasure. I will gather this information start getting it all over to you.
Customer: So alright, thank you Victoria for your help and alright, I'll.
Customer: Okay, thanks. Okay, okay, mm-hmm you too. Bye.
Agent (Victoria Hill): Thank you for your time, I appreciate it. Have a good evening.