Customer: Yeah, I can hear a lot better. Okay, you lost me on that lower business class. Is it a, a, a bit worse.
Agent (Rose Morrissey): Yeah, mm-hmm okay, so.
Agent (Rose Morrissey): Okay. So, it, it's the, it's the same. It's the same, you're in the same cabin as everybody you know you're all us but the airline has lower fares for business class. It all depends on when you're gonna book it. But they only a lot, four seats, five seats for these low business class there.
Customer: Okay.
Agent (Rose Morrissey): Re. Okay, so let's see the one that we're doing. The one for 5093 that was united, right? Yeah, so that was united and that was.
Customer: Yes, yeah.
Agent (Rose Morrissey): Yeah, 5489. And this was, this for the flight from R-S-W. To Washington to Madrid on the 17th of August. And that's, you got the lowest business class there here in this segment, segment right here now Madrid to Newark to R-S-W great connections, you got the second business class, lower fare.
Customer: Okay.
Agent (Rose Morrissey): Now if it was not available it will take you up to 6000 or 7000.
Customer: Okay.
Agent (Rose Morrissey): Yeah, it, it's all it all has to do with the combination and about knowing what class of service that these low business class bears are available at.
Customer: Did you get the same service and same seats?
Agent (Rose Morrissey): Yeah, everything use the same seats, yeah, mm-hmm it's the same seat, yeah.
Customer: Alright.
Customer: Okay, well the 5489 sounds good. I didn't write the time down on that, I just, okay.
Agent (Rose Morrissey): Electrically that game.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Well, I'll give it to you now so we know. So this is a united departing on the united 2054. Departing on the 17th of August parting R-S-W. At 12:15 PM you are going to arrive in Dallas at 2:39 PM and then you leave Dallas on united 260 on the 17th of August at 6:10 PM, arriving Madrid at 8:05 AM on the eighteenth.
Customer: Okay.
Agent (Rose Morrissey): Okay, then coming back, you're gonna be on united fifty.
Customer: Wait a minute let, let's go back to wait a minute. Let's go back to the event 260 again flight 260 and that's from.
Agent (Rose Morrissey): IAD Washington DC, Dallas to Madrid, yeah.
Customer: Dallas to Madrid.
Customer: Okay. Alright.
Customer: Okay.
Agent (Rose Morrissey): Okay, and then coming back on united 435.
Customer: Okay.
Agent (Rose Morrissey): No, I'm sorry, united fifty from Ma drip to New York.
Agent (Rose Morrissey): Departing Madrid at 10:50 AM you're going to arrive new work at 1:25 PM.
Agent (Rose Morrissey): Then you leave New York on united 435.
Customer: Okay.
Agent (Rose Morrissey): At 6:45 PM so, that's a, that's a nice connecting time there. You can go to the lounge and have a drink in case you didn't have enough on the new work, you know, major to New York slight.
Customer: Yup.
Customer: Sure.
Customer: Yeah.
Agent (Rose Morrissey): You're leave New York at 6:45 PM. You arrive RS W. At 10:00 at night.
Customer: Okay.
Agent (Rose Morrissey): Night on the thirteenth, so it's first-class from RS W-2 Washington to Dallas. And first-class from Newark to R-S-W and business class over the water that brings you that fair of 54548913.
Customer: Oh.
Customer: Okay.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): That's a good price. Yeah, yeah, and I will just I will email you the itinerary and then you let me know. Right. Okay and I yeah, go ahead.
Customer: Yeah, I think so too.
Customer: Fifty.
Customer: Okay, yeah. The only go ahead, oh, no, no, I mean, you know, because I tried my own search, you know. Just going to American and seeing if I could get Miami to Majid and Majid background trip.
Agent (Rose Morrissey): Oh, you want to do that. You want to look at that, we can look at that.
Customer: Not, not unless it's a whole lot cheaper cause I'm from what I saw was, well, let's look at it, just to make sure cause I'm not very good.
Agent (Rose Morrissey): Hi, yeah, let's look at it. Just, just, just, just August 17th Miami to Ma, oh, Miami to Mai.
Customer: Round trip.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): 13th of September Ma back to Miami.
Agent (Rose Morrissey): Yeah, they'll see those return flights. We want a true American flight coming back not Iberia. Mm-hmm so when we do that, the lower business class on that Madrid, Miami is sold out. But then we go to the next level which is it gonna be? It's gonna be higher. Let's see, one.
Customer: Yes.
Agent (Rose Morrissey): W and something segment four and five.
Agent (Rose Morrissey): Oh, 605953 what's the difference here? Well, you want to drive to Miami or do you want to just go out of, yeah.
Customer: Okay.
Customer: Yeah, see I would have to drive BI, I'd have to drive and take my car to Miami.
Agent (Rose Morrissey): And then you have to pay for space in Miami whereas our W, we don't mm-hmm.
Customer: Yes, and I have to pay for a hotel and I have to pay for a hotel.
Customer: It sounds to me like nine is off of unit. It is not one of my most favorite airlines would get me there at a reasonable price and business class and that sort of thing.
Agent (Rose Morrissey): It's $570 more to go to Miami.
Customer: Oh, is it, yeah, okay, well then I have to pay for a hotel and parking and all that stuff. Okay. Alright. Okay.
Agent (Rose Morrissey): Yeah, I'm parking and all that. Yeah, and gas drive to Miami.
Customer: Oh, yeah, oh, as let's not talk about it. Okay, so you the united sounds pretty good to me at this point. What do you think about seat selections on that? Do you think it's gonna be difficult?
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Oh, yeah, let's look at that. Let's look at it. No, let's look at this.
Agent (Rose Morrissey): Six, we can do that now.
Agent (Rose Morrissey): Complete my booking.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Alright, thank you. Thank you.
Agent (Rose Morrissey): I have your united flights in your TSA numbers. Okay. You wanted to know seat assignments. 4G. One ARS, W-2. IAD. Do you want aisle first-class on two E.
Customer: Okay.
Customer: I would prefer an aisle actually.
Agent (Rose Morrissey): Yeah, wait a minute. Why is united charging seat assignments? Wow, united charging a price per seat. $7,955 that is crazy and you're paying business class.
Customer: The one, the.
Customer: Yeah, well.
Customer: That is so what if well and business, I mean going from R-S-W to, I think it was Dallas. I can, I could do a different class.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Okay, we can bring that fair down. Okay. Let's look at that.
Customer: Yeah, cause I mean that's short fine, the one that's most important to me is the international from well I think it was new work. No, it was Dallas to Madrid is the one where I need to sleep, that's the most important seat.
Agent (Rose Morrissey): Mm-hmm, yeah.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): You can.
Agent (Rose Morrissey): It's crazy.
Agent (Rose Morrissey): It kicks me up to it was cheaper to do business class all the way through. Hold on, hold on let me check, oh, and then it kicked me out. Oh, and now those turkeys. Hold on.
Customer: Oh, okay. Well.
Agent (Rose Morrissey): August 17th.
Agent (Rose Morrissey): Their AI computer knows that we're playing around with their.
Agent (Rose Morrissey): Do you ever use AI?
Customer: No, not that I know of.
Agent (Rose Morrissey): My computer I don't want them this point. I.
Agent (Rose Morrissey): Oh, it's kicking me out of that. It's making. Oh, my.
Agent (Rose Morrissey): Suckers. Oh, hold on, sorry.
Customer: Oh, that's okay.
Customer: Are they, are they charging the $79 if you get your seat ahead of time or what happens if you get to the airport?
Agent (Rose Morrissey): Seven.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yeah, yeah, no. They are, they're charging you the $79 they never been, never used to do that, hold on. Let me, that was for.
Customer: Oh.
Agent (Rose Morrissey): That was RS W-2 IAD but if we go, let me go to the next one. IAD too much red.
Agent (Rose Morrissey): Oh, my gosh, they're cell they're charging $89. I have to check on this, my goodness. This is something new then, Mari to New York. Let me see so they're taking the fair of higher.
Customer: Oh, okay.
Customer: Yeah, they're starting you out with this cheaper fair and then.
Agent (Rose Morrissey): Uh-huh so this is another.
Agent (Rose Morrissey): Uh-huh uh-huh $89 here and then.
Agent (Rose Morrissey): They are charging united, oh, let's go at American and see what they're doing. It's $500 to wait, what was that price difference? I think American airline was.
Customer: Okay.
Customer: American and I think I have a price of $6,284.
Agent (Rose Morrissey): 84 yeah let's look at that well let me add this follow uphold on a moment, I'm curious now like give me a break seventy see mm-hmm.
Customer: Okay.
Customer: Probably $400 more.
Agent (Rose Morrissey): Then you go here 89.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): 338 more.
Customer: Who was? Oh, 338 with united?
Agent (Rose Morrissey): Two. Oh, good for yeah, united two get seats. So $5,489 plus $338 now you're at $5,827 you're still cheaper than American airlines but I'm curious of American airlines is charging seat, seat assignments as well. Let's look at that.
Customer: Okay.
Agent (Rose Morrissey): Seventeen.
Agent (Rose Morrissey): 91.
Agent (Rose Morrissey): And then return thirteen.
Agent (Rose Morrissey): Okay, going there as.
Agent (Rose Morrissey): The 284. Okay.
Agent (Rose Morrissey): Oh, they don't charge you American doesn't?
Customer: With that with that 6200.
Agent (Rose Morrissey): Yeah. $6,284. Yeah, it doesn't. Yeah, they don't charge me.
Customer: Yeah, I think I'd almost rather pay the $6,284.
Agent (Rose Morrissey): Uh-huh because you like American airlines.
Customer: I do like American and I have, I mean, not that I have a whole lot of miles but I have just a little over a 100000 miles on American.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Okay, so, on the R-S-W to Philadelphia or way.
Agent (Rose Morrissey): Have you ever set on one of those actually Philadelphia to major they have these seats, they call them rear facing seats.
Customer: Yeah, I've had those don't bother me.
Agent (Rose Morrissey): Those.
Agent (Rose Morrissey): Oh, okay. That would bother me cause you're used to facing forward. Okay. Alright let's, let's look at this, okay.
Customer: Oh, okay. Yeah. No, it doesn't bother me.
Agent (Rose Morrissey): Let's go back and do this one. Okay, so you tell me what you think of these flights.
Customer: Okay.
Agent (Rose Morrissey): American flight 1866. Departing on the 17th of August. Departing R-S-W. At 3:22 PM. You arrive Philadelphia at 6:21 PM you lee. Philadelphia on American 740.
Customer: Okay.
Customer: Okay.
Agent (Rose Morrissey): Lee Philadelphia at 8:20 PM, that's a good connecting time. Arriving Marin at 9:35. Yeah, 9:35 AM on the eighteenth coming back on the 13th of September, it's American, 125.
Customer: Yeah, that's fine.
Customer: Okay.
Agent (Rose Morrissey): Leaving Madrid at 1:35 PM in the afternoon. Arriving Chicago at 4:00 PM. Leaving Chicago at 7:07 PM good connecting time but you get into our SW at 11:00 at night. 11:09.
Customer: Yeah, that's fine.
Customer: Yeah, yeah, yes.
Agent (Rose Morrissey): The other way it was through Charlotte, remember.
Agent (Rose Morrissey): This is Charlotte's price was?
Customer: I don't have a Charlotte price, I don't think.
Agent (Rose Morrissey): No, I don't think that we did. Hold on a second.
Agent (Rose Morrissey): The only thing with that Charlotte, one, you get in at 11:00, but that one comes in to Charlotte at 4:00 PM in the afternoon and you leave at nine o'clock 456789. That's five hours in Charlotte.
Customer: Yeah, done I mean that doesn't bother me as much will the same time of arrival cause it was, I think it was 7:11 oh nine or something from Chicago, just R-S-W.
Agent (Rose Morrissey): Mm-hmm let's see what that. Alright let me see what that price is CB $1 and two and.
Agent (Rose Morrissey): Three, W, six.
Agent (Rose Morrissey): That's coming at the same furnace. 628413.
Customer: Same price. Whether they go to Chicago or to Charlotte.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Mm-hmm Charlotte, yeah.
Customer: Wow.
Agent (Rose Morrissey): Me check it one more time, let me check it one more time. Computer my com. Computer's. Lagging, yeah.
Customer: Okay.
Agent (Rose Morrissey): Okay, I'm gonna double-check that price.
Agent (Rose Morrissey): Yeah, 6284.
Customer: Same price.
Agent (Rose Morrissey): Same price first first-class from R-S-W to Philadelphia to Madrid will be business costs, Madrid to Charlotte, business class. And then RS W-2 I mean Charlie to R-S-W's first-class.
Customer: Yeah. And the only, only.
Customer: Okay. Interesting. I don't know, I mean, it has been. Yeah, I don't, okay, well, you know, that's interesting. I think either one of those would work. It's just a matter of whether I want to go through Chicago or Charlotte.
Agent (Rose Morrissey): Yeah, but you don't have to pay for seats, you don't have to pay for, yeah.
Agent (Rose Morrissey): Yeah, you know what, you get in at the same time almost you, Charlotte is 10:55 PM arrival. If you do Chicago, it's 11:09 PM arrival.
Customer: Correct.
Customer: Okay, and what time?
Agent (Rose Morrissey): What do you think of airport though? You're going from the international to the domestic?
Customer: Yeah.
Customer: Oh! I know. I don't like that.
Agent (Rose Morrissey): Yeah, I.
Customer: So I think Charlotte would be a better choice for me.
Agent (Rose Morrissey): Okay, alright, do Charlotte.
Customer: And Chicago, I only have it looks like three hours of time.
Customer: A from arrival to.
Agent (Rose Morrissey): Chicago. You have from 4:00 PM to seven, yeah.
Customer: Seven, which you have to go through immigration and all that stuff, transfer luggage and then seven, so, I'd rather have more time in between.
Agent (Rose Morrissey): Oh, okay, then go to char, be Charlotte, then, you got five hours there. Yeah, and a nice streng will be ready for you in the lounge.
Customer: Okay. Alright.
Customer: Sure, yes.
Agent (Rose Morrissey): That's what I look forward to.
Customer: Yeah.
Agent (Rose Morrissey): Okay, let's look at the seat assignments.
Customer: Okay.
Agent (Rose Morrissey): So, configuration for first-class you have two on the window side A and B. And then two on the other side, E. N. F. Row row. So, I'm gonna put you in rose three cause row two is already taken. And do you, do you want to be in B as, or a window?
Customer: Oh, I don't CareFirst classic.
Customer: Okay, row three is fine.
Customer: My preferably Isle, cause I have to go to the bathroom, it's easier.
Agent (Rose Morrissey): Okay, be my computer. Okay, so that's going to be.
Agent (Rose Morrissey): Three B, and then the next flight Philadelphia to Madrid. The longer one I would do, I would do a two A just by your cell rear facing.
Customer: Yes.
Customer: Oh, yeah.
Customer: I like those by myself things.
Agent (Rose Morrissey): Yeah and then Mari to Charlotte I can do.
Agent (Rose Morrissey): I can do eight prefer access. Okay, suitable as okay.
Agent (Rose Morrissey): Available eight L. one seat.
Customer: That works.
Agent (Rose Morrissey): And that's a window, or if you want to be in the forward part of the aircraft, it's a ball head window one L.
Customer: It.
Customer: Is that all by itself over there?
Agent (Rose Morrissey): Yeah, I buy itself bullhead or you can do row five all by yourself, five L. As in Lima.
Customer: Okay.
Customer: Okay, let's do five L, it's closer to the front.
Agent (Rose Morrissey): Okay, because yeah, to the front and row six there's somebody behind you and then the bathroom. So, okay, so there you go and put that, that's gonna be five M.
Customer: Okay, that's funny.
Agent (Rose Morrissey): Okay. And then Charlotte to R-W.
Agent (Rose Morrissey): Four B, aisle is available which is the last seat of first-class or you could sit in one E as in echo bulk CI.
Customer: Ballard seat. Isle. No. I don't think so. Well, it doesn't really matter four B, R1 P.
Agent (Rose Morrissey): Mm-hmm.
Customer: Yeah, I think I'd prefer not to sit in one E.
Agent (Rose Morrissey): Yes, ma'am. Mm-hmm.
Agent (Rose Morrissey): Oh, okay. Yeah. Okay, then four B or four.
Customer: Be because of the ball, can.
Agent (Rose Morrissey): Yeah.
Customer: For B.
Agent (Rose Morrissey): You wanted to 44 B. Okay.
Customer: Yes.
Agent (Rose Morrissey): Alright, I'm gonna email this over to you and then refund it back with. Yes, rose. Go right ahead and charge credit cards.
Customer: Okay.
Customer: Okay, yeah, and use my fidelity card, you use that's the visa, the visa, the visa, yeah.
Agent (Rose Morrissey): Which one is it the discover? Discover? Oh, the visa, yeah.
Customer: That's my preferred.
Agent (Rose Morrissey): I can't believe that unit it. I can't believe united is charging that's they're gonna lose business, they're gonna lose business.
Customer: For seats.
Customer: That's ridiculous.
Agent (Rose Morrissey): Yes, I think we are. Okay.
Agent (Rose Morrissey): Okay, I'll email this over to you. Don't go away because I hang up. I get a call. Thank you. W-I-L-L-I-A-M-S. Okay and seven.
Customer: Okay. Oh, I'm not.
Agent (Rose Morrissey): Okay, give me up break.
Customer: Yeah.
Agent (Rose Morrissey): But this price is $628,413, okay.
Customer: Okay, let me swallow hard here.
Agent (Rose Morrissey): I tell you air is, is crazy air air fairs is it's like remember when you only paid $4,000 for that.
Customer: I know.
Customer: Oh, yeah.
Customer: Let's what it shouldn't been, it's gotten, it's the fuel situation.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Mm-hmm nineteen.
Customer: And I don't think it's gonna get better for another year.
Agent (Rose Morrissey): I don't think no. It's, I don't know if they reached a, an agreement or, I don't know, it's good.
Customer: No, they, they're, I think they're far from it, from what I heard this morning.
Agent (Rose Morrissey): Yeah, you know, it's, we went into this thinking we're going to be out of it but it's not you know, you're in the Middle East fighting those people that been fighting forever.
Customer: Mm-hmm.
Customer: Correct.
Agent (Rose Morrissey): Right.
Agent (Rose Morrissey): Oh, I like, I've got you TSA number here, let me put you in here.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Hey.
Agent (Rose Morrissey): 13 B.
Agent (Rose Morrissey): Nice.
Agent (Rose Morrissey): No, money added to that and then we want 28.
Agent (Rose Morrissey): So.
Agent (Rose Morrissey): Oh, no, you.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): I can cancel the right. It was.
Agent (Rose Morrissey): It too bad united you were acting like you were a foreign carrier charging seat.
Customer: I don't, it's ridiculous.
Agent (Rose Morrissey): Uh-huh you lost money.
Agent (Rose Morrissey): And.
Agent (Rose Morrissey): Yeah alright and now I'm gonna email you here.
Agent (Rose Morrissey): There you are wanna make sure you got everything in here to confirm number with American TSA. Already in there.
Agent (Rose Morrissey): Okay. Let me email this over and just reply me back and say move forward 94.
Agent (Rose Morrissey): Okay, let's see.
Agent (Rose Morrissey): 6284.
Agent (Rose Morrissey): So this is nonrefundable, and however if you cancel you can get a credit to use some other time. But there'll be a penalty for reissuing the ticket.
Customer: Okay.
Agent (Rose Morrissey): No refundable.
Agent (Rose Morrissey): Business class.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Okay, you should have it in a few minutes.
Customer: Okay.
Agent (Rose Morrissey): Mm-hmm.
Customer: Okay, I do have something that came in.
Agent (Rose Morrissey): Mm-hmm.
Customer: There it is, okay, Fort Myers, oh, I hate the standard time stuff.
Agent (Rose Morrissey): Oh, sorry.
Customer: That's alright. I can figure it out.
Agent (Rose Morrissey): 1522, is 322.
Customer: Yeah, an eighteen, okay, I got that.
Customer: 181928.
Customer: 1821. So I have two hours there.
Customer: Ma to sure in Philadelphia and Charlotte.
Agent (Rose Morrissey): In Philadelphia, mm-hmm.
Customer: It looks good.
Agent (Rose Morrissey): So, layover there long ly over there.
Customer: Yeah.
Customer: I'm just gonna print it out and see what happens here. What I do better on paper rose.
Agent (Rose Morrissey): No, I understand. Oh, believe me. Yes. Yes. 32. But, but you know what? This is weird with me. I do better on my iPad than my big computer.
Customer: Yeah, totally understand.
Customer: Oh, do you?
Customer: Well, let's see pull up. Oh, I, I'm terrible with the phone, I am absolutely terrible. Okay, so it's departing Monday August 17th we got that right.
Agent (Rose Morrissey): Yeah, I was like, oh, my gosh or I don't, I don't do well with my phone either I do little things.
Agent (Rose Morrissey): Yeah, something so much going on.
Customer: And I arrive on the eighteenth and I have a free night.
Customer: On the eighteenth and the trip starts.
Customer: On the nineteenth.
Customer: So we get the right date.
Agent (Rose Morrissey): On the return.
Customer: The dates.
Agent (Rose Morrissey): Yes let me look at the 1730, come back on the thirteenth okay? Yes, hold on a second.
Customer: Cause I know I have a pre night.
Customer: Have a pre night, don't know, eighteenth.
Agent (Rose Morrissey): Okay, so August a pre night, yes, yes, yes. So you have a pre night you leave on the seventeenth and you arrive there on the eighteenth. That's what we have, yeah. Mm-hmm okay. Then on the return is a post night.
Customer: On the eighteenth.
Customer: And the eighteenth is my pre night. Okay, and.
Customer: Okay.
Agent (Rose Morrissey): And Victor is over on the 12th of September and you come back on September 13th.
Customer: Okay. And so that's interesting about, I'm assuming that's my first trip. Jesus should save all these DM papers. Assuming my first trip ends on.
Customer: Well, thirtieth does the second trip again on the thirtieth.
Agent (Rose Morrissey): The thirtieth.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Yes, yeah, so the first trip UN, on the thirtieth and you're at the Lisbon hotel, the hotel in Lizbeth so I, yeah, I think it is the intercontinental and then, and then you do start and listen on the thirtieth. So they'll transfer you, they'll transfer you on the ship.
Customer: Okay, so there's.
Customer: The intercontinental, I think.
Customer: Okay.
Customer: Okay, so there's another, well, I don't think there's, I don't think there's a, I don't think there's a transfer if I've got these dates, right?
Agent (Rose Morrissey): No, they're no. There isn't, there isn't.
Customer: Okay, yeah, okay, cause it is the same. I just airport. Yeah.
Agent (Rose Morrissey): The only transfer is from the airport to the hotel and listen.
Agent (Rose Morrissey): No, not listen. Madrid, Madrid two double Mari.
Customer: Major. Yeah, the.
Customer: Yeah, the usual. Well when I did the, I did some back to back in Paris and I went to one hotel and I had, I was getting the next trip that started at the hotel across the street in talk in a car over there to drive me across the street cause it was a different hotel.
Agent (Rose Morrissey): Yeah, yeah.
Agent (Rose Morrissey): I think that's great. I think that's great.
Customer: Well, they sent the car, but I had already managed with the front desk to have somebody pull my luggage across and I would go across but the car showed up anyway. And the front desk told me they had canceled the car but he showed up and then he said something. I went down and talked to the guy he signed, I said, you know, they're gonna take my luggage over, it's just right there across the street and he said, well, I have to, he had to stay a minimum of fifteen to thirty minutes or something. I'm assuming, tell Paing, okay.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): Yeah, yeah.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yeah, you should have said would you like to have a patter?
Customer: Yeah. Would you like to just drag my luggage over? Well, it wasn't ready to go with that time because I got a later checkout.
Agent (Rose Morrissey): Yeah, yeah.
Customer: So, it was interesting. Oh, god alright, so, I think.
Agent (Rose Morrissey): Oh, my goodness. How were the hotels? How are the hotels? Embarrassed, nice.
Customer: The, yeah, the second hotel was lovely. It wasn't, I forgotten what it was. I think it was in the intercontinental.
Agent (Rose Morrissey): So beautiful. It's good.
Customer: Yeah, okay, and then that twenty and 9:25 and then the other one was coming back Majid leaving at 1300. Well, okay, departing at 1300 I, which is 1:00 I write down 1:35. Okay. Getting back at okay, plenty of time there. Okay, looks good to me what do I have to do? See Thein.
Agent (Rose Morrissey): Right.
Agent (Rose Morrissey): Okay, just send me an email and say go ahead and use the visa card.
Customer: Okay, 3828.
Agent (Rose Morrissey): Okay. Did you finish for, did you finish your renovation your house, you okay.
Customer: Yes, that's the reason I'm telling you to use the visa card talk I got a call on my scan a Navan trip from somebody in your whatever department. And she left a message. I, yeah, I got home from somewhere and I had a message that my my credit card had been declined.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Okay.
Customer: Yeah, to pay for the second trip cause I owe the balance of scan the Naim. And I called them back and I said you got it on the wrong card. My preferred card is visa. Yeah, yeah, and they put, so anyway, they transferred it over to the visa that came in which was fine because I use the discover card when I needed to for all the renovations and flooring and all that stuff. So let's get this right.
Agent (Rose Morrissey): It should be on the visa, it was supposed to be on the visa. Yeah.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Right.
Agent (Rose Morrissey): Oh, okay. Did you get, did you, did you get it looks like we sent you your rebate check of $1,000. We sent it out on the seventeenth. Oh, today is going out today. Have you gotten another, any other rebate checks because you're doing the scan Anaa. And you're doing.
Customer: You know, I'm juggling money.
Customer: Oh, I haven't gotten it yet.
Customer: Okay.
Customer: No.
Customer: Yeah, but it doesn't, it'll, it'll probably come while I'm in island.
Agent (Rose Morrissey): Okay, just make sure you let me know that you didn't, you know. If you did not get that.
Customer: Yeah, well it, you know, mail is slow for one thing. So the upcoming island trip is the one you sent out scan the Navia will probably come out while I'm finishing the Iceland trip. Unless you send it all in one which I doubt.
Agent (Rose Morrissey): You know, I know we didn't. Let me see if they can get this one out the scan Anda one. Sure.
Customer: That's okay. No that's okay. That's okay it'll be here when I get home because I have, yeah, well the check will be here, I can, yeah, my neighbor gets to my mail and it need stacks it on my kitchen cabinets countertop when I come home it's there which is not a problem because I'm only home maybe a week and a half before I turn around and do this trip the raw, whoever and Paing Portugal.
Agent (Rose Morrissey): Okay, you just like to have money when you get back, yeah, mm-hmm there somebody that checks your mail, you have somebody that.
Agent (Rose Morrissey): Okay, okay.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Okay. Okay, let me ask you a question. Alright, have you done a week in London and Paris where you take the tunnel across?
Customer: So it'll, it'll be fine. Yes.
Customer: Yeah, I've been to London, and I've been the pers but and I, and when I did it back in the eighties you had to go on the boat.
Agent (Rose Morrissey): Uh-huh.
Customer: Before they built the Chan and then I have not done the channel but I, you know, I'm looking now that I'm don't forget to move my Japan next year to 2028 I mean to, to can just put my money in my wallet or whatever they call it. Yeah, because I've got five friends that are doing it and of course the dates are not out for 2028 yet, that sort of thing.
Agent (Rose Morrissey): Oh, on the phone. Oh.
Agent (Rose Morrissey): Yes, yes, that's what I'm gonna do.
Agent (Rose Morrissey): Mm-hmm. Mm-hmm. Mm-hmm.
Agent (Rose Morrissey): Mm-hmm well, thank you know, thank you for all your referrals too so it's five friends can also.
Customer: Well, I'm not referring too many Ros cause you're too hard to catch up with.
Agent (Rose Morrissey): I got one lady and she goes, oh, my gosh. Oh, my, oh, my god.
Customer: Yeah, you know it's like okay, rose has got too much business over there, I'm not referring anybody else and then you told me if I refer them you would send them on to somebody else. Yeah, but.
Agent (Rose Morrissey): I know but what I have done but I yeah, yeah, you know, it'll, it'll go to somebody else but it's okay if they call me and then I just wanna make sure you get properly referred, make sure you get that money, you know, that's my biggest thing.
Customer: Yeah. Oh, of course.
Customer: Yeah, mine too if I get, if I get somebody in there but don't forget to change that to 2028 or what however just cancel 2027 now that leaves me with absolutely nothing in 2027 at the moment. I called to talk. I think I called them yesterday and told them I did not have the Europe catalog for your opinion cause I'm looking at Poland and probation some of those things but I like to look at the catalog to back these up, back to back.
Agent (Rose Morrissey): No. Yeah. Yes. Okay.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Oh, okay. Okay. You.
Customer: So, I will, I need that paper in front of me, not the electronic looking going from one to the other. That makes sense. Oh, yeah, well chalk told me yesterday that they were going out this week or next week or something.
Agent (Rose Morrissey): Okay, I'll make sure we get a brochure out to you. Yes.
Agent (Rose Morrissey): Yes.
Agent (Rose Morrissey): Okay, I'll double-check when I talked to, to.
Customer: I have you know, I already have 2027 for their safari exotics and I have the river cruising and I have the small shop, but I want the land trips in Europe, so I can start.
Agent (Rose Morrissey): Have you heard of that tela Rome to tra. Rome to, to room it said it's gear more towards.
Customer: Oh, that's an, that's, yeah, that's a new thing in my, my tell buddy Philip was telling me that that's the, what they're trying to do is they're trying to get more of a younger generation more in their thirties and forties than those of us in the sixties and seventies and eighties you know. And they're game. They're gearing those towards a little bit younger, more active is what he told me.
Agent (Rose Morrissey): Mm-hmm. Mm-hmm.
Agent (Rose Morrissey): Yes.
Agent (Rose Morrissey): Right.
Agent (Rose Morrissey): But the thing is just expensive.
Customer: So I don't think I need that.
Agent (Rose Morrissey): Yes, yes they do.
Agent (Rose Morrissey): They do have a new tour that I just came across. It's Paris and champ, champagne and alaya, it's let me, I'll email you the link and just click on it, and it will take you right to the description of the tour. Yeah, and, and see what you think about that. It's champagne.
Customer: Oh, okay, it.
Customer: Is, is it a river cruise or is a land?
Agent (Rose Morrissey): It's a land.
Customer: Okay. Yeah, that's I think I've just about done all the rivers so, you know I'm going okay, where am I going next, the next thing you know I'm gonna put my cellphone and something for six months.
Agent (Rose Morrissey): Yeah, I'll email it to you.
Agent (Rose Morrissey): I think you have yeah, I think you have, yeah.
Agent (Rose Morrissey): Oh, like what you're gonna do that, I would do region.
Customer: I'm just kidding rose as I get old or I'm probably just gonna get on a ship and right around.
Agent (Rose Morrissey): Oh, you mean the world cruise, like, just gang around. Yeah, yeah, yeah, like a world cruise you could do silver C or, or C, born or region and just like, yeah, go from segment to segment of the world cruise and, oh, yeah, have you ever been to the south Pacific Australian in.
Customer: Yeah, yeah.
Customer: Oh, yeah.
Customer: Or somebody yeah.
Customer: Yeah, one of those, yeah, as I get older, but as I get older, I can't do a lot of this hiking and doing and whatever. So, okay, but anyway.
Agent (Rose Morrissey): Yeah, yeah, yeah. Okay, French Ira, you've done that. Alright so do you want me to go ahead and move forward with that airline ticket and then I will?
Customer: I'm sure as I, as soon as I walk back over to my computer I think it's fine. I don't see any reason not to. Why don't you give me five minutes and I'll change these this 1522 to 322 and look at it again.
Agent (Rose Morrissey): Email, yeah.
Agent (Rose Morrissey): So talking about rivers, have you done the wrong matic capitals which is pairs to prog?
Customer: Yes.
Customer: No. Who may, who does that to her?
Customer: They do Paris to prog. I'd love to go back to prog but I think it probably also goes to the anna and some of those.
Agent (Rose Morrissey): To.
Agent (Rose Morrissey): Yeah, yeah.
Agent (Rose Morrissey): It does norm Reagans burg? It does Copeland. It's the it's a river river cruising. But let me, I'll email you this have a look at it.
Customer: Yeah, well, and I think that may have been the one that I did with talk. That was 25 days from the black C to the north C that 25 day it might.
Agent (Rose Morrissey): Oh, no that's, that would be the grand Europe one which for them all the way.
Customer: Yes, and I think some of those places were on the grand Europe. But yeah, yeah, send it to me. I'm, I've got all my account catalogs and I put little flags on the ones I'm interested in and the ones I'm doing.
Agent (Rose Morrissey): Probably, probably I'll just email you. Yeah.
Agent (Rose Morrissey): Mm-hmm yeah, because I really like prog and I don't know if you've ever been to prog it's an amazing.
Customer: So.
Customer: I did a pro tour years ago prog and then I went over to piel down to boss and then back to piel and to Munich and that was, oh, gosh. That was back in the early nineties, and that's one because my, my travel buddy fill up.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Oh, okay, okay.
Customer: It wants to travel and you know, we travel a well together because we can sit around and drink wine in the afternoon and he having a doctor in international relations, knows a lot of history, so that kind of helps. So we were talking, I don't know a week or so ago, you know, where have you been, are not been and where is he not been well. He's been almost everywhere but we finally said how about Poland, in Philip said, he'd never been there and I said I've never been there. So, you know, he said, well, let's, let's do and then he's thinking about Australia, New Zealand again and I was there in the eighties and so, so, you know, it was like, okay, let's see where we might be able to connect. I've been 2027.
Agent (Rose Morrissey): Yeah, yeah. Yeah, yeah. Yeah, that's fine.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Oh, oh.
Agent (Rose Morrissey): Right.
Agent (Rose Morrissey): Right.
Customer: So it I, and I'll get back to you within the next five to ten minutes to give you the official, okay?
Agent (Rose Morrissey): Okay, well look at your stuff, let me know.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): You did not change your passport? It's the same password. I have right number.
Customer: It is the same passport and it expires in June 2027, so once I get finished with this travel and whenever I come back September or am I coming back September thirteen, I'm gonna have to get on to renewing my passport pretty quickly thereafter.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): September thirteen September thirteenth you need to renew.
Agent (Rose Morrissey): Mm-hmm mm-hmm okay, I will email you the one that we were talking about the capitals, romantic capitals and then a weekend champagne and Alice ales, okay. And then we'll go from there. Thank you.
Customer: Cause cause it does expire.
Customer: Oh.
Customer: Oh.
Customer: Okay, that sounds good. Alright. Okay, well thank you. Alright, take care rose. Alright? Alright, take care. Alright, bye-bye.
Agent (Rose Morrissey): Yeah, talk to you later. Thank you, bye-bye. Bye-bye.