Mable Brown · May 19, 2025 · 4:13 PM
Inbound · 08:00 · Planner: Rose Morrissey · +12102696227
“I forgot that I had a super power... okay, I'm liking the Hilton one because it's going to be on the Boota side.”
Call Uni World immediately to confirm whether Mable and Bruce qualify for the pre-included shuttle bus transfer from Budapest dock to airport, and at what cost if now a paid add-on; simultaneously reach out to Denise to resolve the Delta August 9/10 date conflict and confirm whether rebooking to August 9 is acceptable to the customer. Follow up via email with all three confirmations (hotel, Stuttgart flight, transfer status) by end of business today, and request Bruce verify his Hilton Honors number to check for points redemption on the Budapest pre-night.
Full analysis
What happened
Mable called to address a Delta flight itinerary error from her return journey and to complete outstanding pre-cruise logistics. The return flight shows August 9th for the Minneapolis leg but August 10th for earlier segments—a confusing discrepancy she'd already flagged with Denise. Rose confirmed the issue and committed to coordinating with the airline department. The call then pivoted to three remaining needs: (1) securing a pre-cruise hotel in Budapest for July 26 (arriving that morning, cruise departs July 27); (2) arranging a transfer from Budapest dock to Uni World shuttle to airport; and (3) booking a one-way flight from Budapest to Stuttgart on August 3 after the cruise ends. Rose quoted the Hilton Budapest at $205.31 (refundable, no breakfast) and the Stuttgart flight at $459 total for two passengers via Wizz Air with one free checked bag per person. Mable tentatively chose the Hilton, pending Bruce checking his Hilton Honors account for possible redemption, and confirmed the Stuttgart booking. Rose agreed to call Uni World about the transfer, reach out to Denise about the Delta issue, and email confirmation details.
Emotional read
Mable started frustrated and confused about Delta's flight changes, expressing concern repeatedly about the messy itinerary. As the call progressed and Rose provided concrete options and prices, she became more confident and collaborative, even joking about 'superhero' Global Entry status. By the end she was friendly and appreciative, though still managing multiple competing priorities.
Emotional arc through the call
Mable began frustrated and bewildered by the Delta itinerary confusion, but gradually warmed as Rose provided clear options, pricing, and reassurance (joking about Global Entry as a 'superpower'). She ended the call collaborative and grateful, with a sense that the pieces were falling into place.
How customer sees Pavlus
- positive · Mable appreciated that Rose was proactively helping navigate the complex itinerary and offering concrete pricing and options for hotels and flights.
- positive · Mable trusted Pavlus's destination knowledge; Rose's personal experience staying at the Intercontinental and reference to other clients' Hilton/Marriott bookings gave Mable confidence.
- neutral · Mable noted she had already called Denise earlier in the day and expected follow-up; she delegated the Delta flight issue to Denise but also wanted Rose's involvement.
Process friction
- Delta's flight itinerary shows conflicting dates (August 9 vs. 10) requiring coordination with airline and Pavlus's cancellations department
- Unclear whether Uni World's pre-included shuttle transfer is still available or now requires paid add-on
- Mable had emailed Rose a copy of the Delta error but sent it to her iCloud email instead of the primary work email, causing confusion about whether Rose had received it
Value perception
Mable appeared to value Pavlus's coordination of fragmented logistics (hotel, inter-city flights, transfers) that would be tedious to book separately. She appreciated Rose's personal destination knowledge and willingness to double-check policies in real time rather than guessing.
Customer behaviors
managing multiple moving parts sequentially (flights, hotels, transfers) to avoid overwhelmdeferring decisions pending spouse Bruce's input (Hilton Honors number, currency exchange)actively comparison-shopping hotel options and negotiating airfare tiersventing frustration about airline error while staying solution-focusedbuilding trust via personal storytelling (Amsterdam walk, fall, currency research)
Topics & signals
| Topics | flight itinerary correctionspre-cruise hotel in Budapestairport transfersinter-city flight bookingcurrency and payment methodshotel rewards programstight connection logistics |
|---|---|
| Destinations | AmsterdamStuttgartBudapestMinneapolisSan FranciscoDetroit |
| Cruise lines | Uni WorldDelta |
| Buying signals | decided on Hilton Budapest over other options and moving forwardcommitted to $459 classic fare flight package for Stuttgart legconfirmed willingness to be flexible on return date if neededagreeing to follow up on hotel rewards and confirmationsready to provide Global Entry info and credit card for priority luggage handling |
| Objections | confused about Delta's confusing flight itinerary with mismatched datesconcerned about tight 47-minute connection through customs in Minneapolisunsure whether they can still get the pre-included shuttle bus transferhesitant about paying extra for transfers not originally in packageanxious about understanding Hungarian currency and exchange ratesuncertain whether to book hotel independently or through Pavlus |
Analyzed 2026-05-23 14:13:41 by claude-haiku-4-5-20251001. Confidence 0.85.
Transcript (41,698 chars)
Agent (Rose Morrissey): Go that was not in because. Customer: Hello. Agent (Rose Morrissey): Hi, this is rose from paddles travel. Customer: Hi rose, it's Mabel brown. Agent (Rose Morrissey): Hi, what's going on? Customer: Hey, listen, well, I thought I'd let you know that I got over the weekend a delta email about a change in the flights and it was the one coming back from stud card back to san San and anyway long story short, so it says here that they changed it from one of the connections this is so silly but they have it for August. Agent (Rose Morrissey): Mm-hmm. Customer: Ninth leaving Amsterdam at three instead of August 10th and they've got that scratched out. Anyways. It's a, it's a really mixed up and Denise, I called Denise in the morning, why not her? Particularly but she answered and I said, listen, I'm going to be calling rose Backa. I said but I know that you guys handle the, sometimes the airplane part or you know, the tickets sometimes and I told her and she said, I would get a callback. But, but I'm also calling rose because after I spoke with Bruce I said, Bruce we still have to get a flight, we still have to go from uni to stud guard and we should have went on ahead and gotten the flight then so we could be part of the shuttle bus from uni world to take us. Customer: From PAS, to Muni to the airport with other people. Is that too late to do? Agent (Rose Morrissey): Well, you get, you, no, you could still get that transfer but you're going to have to pay for it. Customer: Oh, but it's not included with the if uni world has, oh, and how much is the transfer mm-hmm. Agent (Rose Morrissey): Yeah, no. Agent (Rose Morrissey): As long as well, let me, let me double-check that with, because just recently, they changed their policy on the transfer I'll double-check on that, yeah, the transfer so were you able to get air from unit to two card? I thought you guys take a train or something. Customer: Okay. Customer: Well, it's supposed to be a stud guard coming back. No, we didn't, we haven't looked on our own because we thought that it would be possible to still, you know, get uni world to do the transfers. Like for everybody else. I mean, do they have to do the ticket or is it just something that if we don't do it the first time then we have to pay or do mm-hmm. Agent (Rose Morrissey): No, no, no, no. You're just let me find out to find out a Worrel. Customer: Okay. Customer: Okay. And we would like to get a flight from Muni to stud Gard. Agent (Rose Morrissey): Okay, one moment please. Agent (Rose Morrissey): I'm sorry. Maybe. Okay. So just what I'm gonna do, I'm gonna reach out to Una world and let Una. Customer: Okay. Agent (Rose Morrissey): That. Agent (Rose Morrissey): I want to find out what their prices for a transfer from rose to the Muni airport, right? Customer: Yes. Agent (Rose Morrissey): Okay. Agent (Rose Morrissey): And then are you gonna find your own way to Stok. Customer: Well, that's why I'm wanting to know. After I spoke with Bruce, I said, Bruce, once in for all we should do the Muni to stop guard but, you know, he had another mind he thought it would be easy to get, just get on a train and see the country side, but that was not gonna work. And we spoke with his cousin she goes no come by flight. Because she explained to me that it's the train station, it's such a busy place that it doesn't have the formalities of a, of an airport where people come out of the gate, you know, and they come out from an exit and it's easier that way. Whereas in the train, everybody just lets loose like an and so she's in her eighties now, so she would prefer that we get on the, you know, on a flight, better. Agent (Rose Morrissey): Or do you want me to help me with that? Agent (Rose Morrissey): Mm-hmm. Agent (Rose Morrissey): Yeah. Customer: So anyway, that's what we would like to do is to go ahead and get our flight now. It would have to be of course a flight that would accommodate the time that we get to. I don't know what, I don't know how long it takes to get from Pam on a shuttle bus. Customer: Or you know, the one that we would get on with with, un, know which I would. Hope we could and this way make it easier that we go there with others and anyway, I guess once we find out, then maybe we can make the arrangements for what time we can catch our flight. So, do you know about what time or what's the timeframe to get there from Paso? To Muni is it like an hour's drive, or. Agent (Rose Morrissey): That so, well. Agent (Rose Morrissey): We could book the flight to like, leave in the afternoon, like 2:00. Okay, so that way it gives you time because the ship comes in, like, in the morning, then they start getting people, when we tell them your flight out of Muni is gonna be 2:00. They'll put you on the box that will get you to the airport at least two hours prior to departure. Customer: Okay. Customer: Mm-hmm. Customer: I see. Okay, okay. Agent (Rose Morrissey): Mm-hmm. Customer: Alright and, okay. And let's see and also we need to arrange the international hotel and again hopefully we can at least get a Tran, I don't know how far it is from the doc or whatever but if we're lucky enough to have uni world you know, that we can join the bus that they pick people up from that hotel to join them on the, on the transportation to get to the port. And I think you told me the international hotel is the one that un know world uses. We want to do the one unit world uses. Agent (Rose Morrissey): Okay, hold on a second. Let me look at what you got here. Agent (Rose Morrissey): Transfer so. Agent (Rose Morrissey): Okay, so. Agent (Rose Morrissey): You were going to go in earlier, right? Customer: Yeah, and that one is set up with. Agent (Rose Morrissey): Okay, you're arriving there on the twenty sixth and the cruise is on the twenty seventh so yeah, you do need a pre night. You need a hotel in sh so what hotel you want to stay in for the. Customer: Mm-hmm. Customer: Right. Customer: Okay. Customer: Well, I, we didn't even get one. Agent (Rose Morrissey): My, do you have a, do you have? Agent (Rose Morrissey): So for the transfer because you're coming in one day, early and un, know world doesn't do Prente because they only do the package that you know, that they book, I can check and see if they have a free night. I think we checked on that when we booked it. Hold on a second, I'll double-check on that. I don't think they do, they normally don't do it just one night. Customer: Mm-hmm. Customer: Okay. Customer: Okay. Agent (Rose Morrissey): And to put a pet. So if you want to book the intercontinental hotel you have points with Marriott or Hilton all of those hotels are all along the Daniel and when you could do a transfer, we can book you a transfer. But that's gonna be a little bit pricey. Unless you want to take a taxi from the airport to either the Hilton or the marit. Or the hotel. Customer: Okay. Customer: Okay. Let me write down enter continental hotel Mariott and what was the other one? Hilton? Agent (Rose Morrissey): The Hilton. Yeah, yup. All along that you need. Customer: Oh, Hilton enter continental. Okay, and the Mariott I thought you named three of them. I wasn't sure. Agent (Rose Morrissey): Yeah, no. Inter continental hotel is one Hilton hotel is another one. The Hilton and Ma. Customer: Mm-hmm. Customer: Okay, okay, and the Marriott. Okay. Alright, mm-hmm okay. Agent (Rose Morrissey): Mm-hmm the Dan you all on the river there. Customer: Alright, so they're pretty close then to the docking of the. Okay. Alright. Agent (Rose Morrissey): Oh, yeah, yeah, no, the one that's depending on where un world is gonna doc but they're all, they're pretty close to the docking, yes. Customer: Mm-hmm. Customer: Okay, close to the docking. Okay. And of course we never really get the uni world docking port or the section until when we're close to leaving. Agent (Rose Morrissey): Mm-hmm. Agent (Rose Morrissey): You did you know what we did we took a tax Yt from our hotel to the, to the peer to the port. Yeah, he ever hotel you stay at. You can arrange the taxi with them. Customer: Okay, so we would know that. Customer: Okay. Okay. Okay. When you went to Boota pest. Customer: Okay, alright, and okay, so. Customer: Well, did you want us to go ahead and arrange ourselves the Marriott or the enter, or will you do it. I mean, we just want to know what would be a good price and you know, and of course we're going to have to find our way from the airport to that hotel with a taxi. So, let's see. Customer: I guess I need to take, I need to look at the hotel, what it looks like and what their amenities are and you know, I don't know, I'm kind of blind right now rose. So I would have to, I don't have my laptop with me. It's in the other room. I'd have to pop it up to look at it. Can you give me some prices? Agent (Rose Morrissey): Oh. What do you, what do you want to know for amenities of a hotel? Customer: Well, like do they have like a breakfast in the morning? Let's just say and you know, and. Agent (Rose Morrissey): Okay. They all do, we can add breakfast to the to, to the reservations, of course. That's gonna be more money when we add the breakfast. Customer: Okay. Customer: Okay, is it easier to just walk out of the hotel? Are there, like half there so I'm wondering if maybe we just walk out to see if there's a, a little cafe even if it's for I mean we don't have to have like, oh, eggs and all. No, no, no, it could be rose and a role, or. Agent (Rose Morrissey): Oh, yeah, yes, yes. Agent (Rose Morrissey): Oh, no, no, no. Yeah, you'll find it. It's all along the river there restaurants. Customer: Okay. Agent (Rose Morrissey): It's, they're gonna be amazed by how you walk out and then there's a, oh, you can just walk as what we did for lunch. We walked out and there was a restaurant outside of the hotel Thein hotel and we're just a there. Customer: Mm-hmm. Customer: Mm-hmm. Customer: Oh, okay. Okay. Now you state at the enter. Agent (Rose Morrissey): Is that you line it very, very, very easy. I think for me, I would rather go instead of eating inside the hotel outside. Customer: Yes. Okay, then we'll do that, we'll do that. And did, did you say you stay at the inter, inter continental hotel. Agent (Rose Morrissey): Yeah, I say that the intercontinental. Customer: Okay, you stayed in that one and but you don't know about the Mariott or the Hilton, correct? Agent (Rose Morrissey): Mm-hmm. Agent (Rose Morrissey): Oh, I put the other clients in the Maria in the hillton. Right there. It's along the river. It's so easy and their shopping areas all around that area as well. Oh, yeah, you're gonna be very surprised that. Customer: Okay. Customer: Okay. Customer: Mm-hmm. Agent (Rose Morrissey): That you know everything is so walkable that you can walk to, yeah. Customer: Okay. Okay. Okay, and as far as the pricing goes you know, between these three, which one has like a little bit better price. Customer: And if they're able to do the one night, because we just really need one night. Agent (Rose Morrissey): I know. Hold on a moment, let me let me just look real quickly just a second. Agent (Rose Morrissey): Just waiting for my system to come up so I can look at the hotel. Customer: Oh, that's okay. Agent (Rose Morrissey): Yeah, it's a, it's a nice area. Very nice area. Lots of shopping, lots of restaurants. I mean, it's very walkable. Yeah, you won't go wrong. Customer: Okay. Agent (Rose Morrissey): I've been to put a best three times and loved it. Mm-hmm. Customer: Oh, wow. Okay. Well, why don't you just go with us and just kidding. Agent (Rose Morrissey): No, you. Yeah, I, my first time I had to walk all over the place to figure it out. Customer: Well, usually we like to do, we did that in Amsterdam, we actually learned our way and you know, we just and then the day that we were going to pick up the, onto the boat or, you know, get on the boat. We had some time and Bruce needed, I accidentally didn't put his additional three shirts and so we saw, I saw a sale the night before at some little store or whatever mins clothing, and I said, let's go back there and I had it memorize I mean, we had it memorize our walk and we that's of course I did my famous famous fall on the way back. But other from that I lived a little bit but I was okay, it was mostly scraping of the knees and stuff but it's funny how you just learn your way but I also wanted to ask you if they don't do two night, there's no way to make the flight for two nights. I mean, you know, that we fly in, we can't do that anymore, right? Agent (Rose Morrissey): Yeah. Agent (Rose Morrissey): Yeah. Agent (Rose Morrissey): Yes. Agent (Rose Morrissey): Oh. Agent (Rose Morrissey): No, you're already your ticket has been issued then. You're going to be penal penalized I said. Customer: Okay, alright, well then, let's, okay, don't worry about it then the only thing where they're not gonna penalize me is the mess up that they did with the, with the, not the cancellation. Well they kinda canceled the flight and then put me on another one but it doesn't make sense and I'm thinking cause it says that I have to go back to the travel agency or I can call them to change all of this. Agent (Rose Morrissey): No, no. Agent (Rose Morrissey): What? Agent (Rose Morrissey): But, but you spoke to Denise. Customer: Yeah! I did and I may have gotten a call back from them. I saw it but I didn't answer cause I didn't want to lose you. So, and I don't know what she would have to tell me on those flights. It's like real. I sent you a a copy. Agent (Rose Morrissey): Okay, well, let me, let me see. Yeah, let me check with Denise on that. Customer: Okay, and I sent you a copy rose so you can see cause it's like, it's almost like ridiculous. It's like we leave out August 10th but then they have it for August 9th but the connection is, yeah, it's like a mess up at, mess up of the days. It doesn't make sense. Agent (Rose Morrissey): Yeah. Agent (Rose Morrissey): Hold on a second. Agent (Rose Morrissey): Did you send me that email? Customer: Yeah, I sent it to you the day that I got it was like on a Saturday I think it was that. I see the. Okay. Yeah but I just thought I'd send it to you so that you can see it by Monday if you know if it pops up for you. Agent (Rose Morrissey): Okay, I'm not, I'm not in, on Saturdays, just Saturday and Sunday. Agent (Rose Morrissey): He send it into one. Agent (Rose Morrissey): Able. Agent (Rose Morrissey): Did you send it from your Gmail? Cause I know or the G-V-T-C. Customer: I send it to the iCloud one. Agent (Rose Morrissey): Oh, okay having two different emails so I had to go check all your emails hold on a second. Customer: I know it just, it's so weird but at all I don't know how that all started. I had to reboot my phone or I don't know what it was and then just, things change it was too weird I don't know it just, I don't know. Agent (Rose Morrissey): But, but if you said it was the iCloud one, right? Customer: Yeah. Agent (Rose Morrissey): Il, let's see. Okay. Yup. Okay, I see that your flights, oh, this is coming back. Agent (Rose Morrissey): Is this is this your return? Oh, okay, okay. Okay. Customer: Yeah it's on the return, it's on the return we have like August 9th and August 10th. Agent (Rose Morrissey): Okay, so. Customer: Cause we have us leading August 10th on Sunday at 6:00 AM to Amsterdam but then the connection from Amsterdam to Minneapolis it's August 9th instead. Agent (Rose Morrissey): Hold on a second. Yeah we did have August 10th for you. Agent (Rose Morrissey): San to Detroit, Detroit to, and strada a student to put a Pash okay you're arriving there on the twenty sixth now, coming back. Customer: Mm-hmm. Agent (Rose Morrissey): Gard to, am San on the tenth. Agent (Rose Morrissey): 6:00 AM. But then they have Amstrad to Minneapolis on the ninth. That doesn't make sense. Oh, oh, wait, wait, Amstrad to Minneapolis on the 9th of August at 3:10 PM, arriving Minneapolis at 5:10 PM, then they have you Minneapolis to san San on the ninth and at 6:35 PM, arriving san San at 9:25 PM. And that's on the ninth. That's like, they want you to come one day earlier. Customer: I know it doesn't. Agent (Rose Morrissey): But we had you down for the 10th of August, right? Originally. Customer: Right now if there's and I think yeah, and I wrote you a little note because I don't want to complicate this or anything, if for whatever reason we have to come back August 9th. Customer: You know we could go ahead and do that because, I mean, I would imagine delta would have to accommodate that because it is on their behalf that they changed that middle part of the flight. And then I'm looking at if we arrive at 5:10. How do we go through customs and we still have a flight at 6:35. I hope we make it cause sometimes there's a long line. Agent (Rose Morrissey): Well, in, but do you have a what do you call it? Global entry? Customer: That global entry, yeah, I do have that global entry, that's true, yeah, I forgot about that, I forgot. I had a super power. Agent (Rose Morrissey): You're coming into Roy at eleven. If, yeah, you have the global entry, however. Customer: Yeah. Agent (Rose Morrissey): Our, you need to make sure when you check-in in. Agent (Rose Morrissey): That let them know that your bag needs to be transferred you know, be, needs to be priority transfer because of your tight connection. Customer: Okay. Agent (Rose Morrissey): But yeah, that is a, that's a tight connection. So is Denise working on that? Or what is Denise doing? Customer: I, she said she was gonna send it to the to the department that handles the cancellations or you know, that when I guess when there's a cancellation or the airline cancels on you or whatever. And I did tell her I believe I told her in the event that they can't get it we could then we'll travel on August 9th to make it easier if we had to. So. Agent (Rose Morrissey): No. Let them Chang and let you know the airline. I don't know why the airline is doing that. It could be, they cancel the flight on the tenth but let them know you want to go on the tenth. Yeah. Customer: It could be. Customer: Okay, I would just hate to find out we would be no. Agent (Rose Morrissey): They're probably. Agent (Rose Morrissey): Yeah, let me, oh, wow, let me reach out to, to Denise. What, how, I mean you spoke to the air department and from Ablis so they're gonna, she's checking into it and then she'll let you know but I'll double-check with it, with, with Denise now. You're wanting, so what do you want me to do? Are you wanting to work on the air now and the transfer or? Customer: Okay. Okay, and just to kinda. Customer: Well, I'd like for that to start rolling and then. Customer: Let's go ahead and let's do one piece at a time, cause I feel like there's two sections that we need to, two more sections that we need to clear. The first one would be or three of them. I need 33 things we need to clear. The first one is the air, you know, the flight, we need to get a, a clarification and find out, you know, how do we leave on Sunday or we're gonna leave on Saturday you know I'm flexible, you know we're flexible on that, that's not gonna be a problem. And then, the next one after we clear the flight then we need to get a hotel Tel and Boota pest for that day. And then, we also need to get a hotel, I mean, we need to get not a hotel, I'm sorry, on the third one, we need to get a flight. Agent (Rose Morrissey): You mean? Customer: And you said you would call unit world or something like that, the we need our transfer, our transfer to Muni when we doc and then we need a flight. Customer: To stood that day and it could be you know an afternoon flight. Customer: So it would be a one way flight from unit two stud Gard. On the day that we dock which is August 3rd. Agent (Rose Morrissey): Yeah, let me I'm trying to find the hotel. Okay, inter continental is coming up. Customer: Mm-hmm. Agent (Rose Morrissey): And put a Pash. Agent (Rose Morrissey): And put a cash. Agent (Rose Morrissey): That they in on the 26th of July. Agent (Rose Morrissey): For one night and I do twenty seventh two passengers. Customer: So we would need it for July 25th, right? Agent (Rose Morrissey): Yeah. Agent (Rose Morrissey): No, July 26th because you leave your July 25th you'll arrive to the passion on the twenty sixth. Customer: Oh, okay! I'm looking at my, I'm sorry, I'm sorry, I'm looking at my old note. I'm sorry cause I had leaving on the twenty fourth for whatever reason but we're leaving on the 25th of July let me secure that. Make sure it's true, yes, Friday, we leave on Friday and arrive on the twenty sixth at 10:50 AM. Okay, okay, I'm gonna put here to leave. Agent (Rose Morrissey): Mm-hmm. Customer: Abda. Customer: S. and arrive at ten. Customer: Fifty. Agent (Rose Morrissey): Okay, so, I, let me give you the price for the Hilton put a Pash. Customer: Okay, the hillton Boota, okay, go ahead. Agent (Rose Morrissey): Let me make sure this is the one on the river, bear with me cause I think you'll enjoy it. Customer: Mm-hmm. Customer: Okay. Agent (Rose Morrissey): To hotel include cash. Agent (Rose Morrissey): That one? Agent (Rose Morrissey): Inc, Inc, PAS to. Agent (Rose Morrissey): So. Agent (Rose Morrissey): It's a nice hotel but you know what? Customer: Mm-hmm. Agent (Rose Morrissey): For this one? Agent (Rose Morrissey): Is over on the Boota side, which is pretty cool that you can on the other side, it, you're across, you have to cross the river from the intercontinental. I thought that there was one right by the intercontinental. Hold on. Customer: Okay. Agent (Rose Morrissey): This is the Hilton garden in put the best city center, but I think that's more downtown. That's no fun. That's a city center too. Agent (Rose Morrissey): But the rates are not bad. Agent (Rose Morrissey): It is a a $173.29 per night. Customer: Okay. Agent (Rose Morrissey): That's not including taxes yet. Agent (Rose Morrissey): And if you want just a ing in the hotel room a nonrefundable, but I wouldn't do a nonrefundable, so I would do a refundable. Okay, two guest rooms with courtyard D. Customer: Mm-hmm. Agent (Rose Morrissey): This patios. Room has an air-conditioning. Well, that's good. Agent (Rose Morrissey): Twin Rome, no meals included. So for a refundable price, it's $205.31 including. Customer: Okay. Customer: And this is a refundable one? Agent (Rose Morrissey): This is the refundable. Customer: Okay. Alright, okay. Agent (Rose Morrissey): Okay. Agent (Rose Morrissey): And then you have. Customer: And this is the hillton. In Boota area, the Boota because there's a test in the Boota, right? Agent (Rose Morrissey): Well, it looks like it was gonna be in Nevota area, which is a view one. I'm looking at the description here. Agent (Rose Morrissey): The address we're looking the river home Varian pit Ts next to an iconic Sian monument. Agent (Rose Morrissey): Yeah, you're on the Boota dis district. It's nice. I like that the district very history. A lots of, lot of the views from there is beautiful. Customer: Okay. Customer: Okay. Customer: Okay, let me see. Agent (Rose Morrissey): Do you have points with Hilton? Customer: You know, I'm trying to think of because Bruce did a lot of traveling and so I need to ask him. I know he does with. Well, we did the hillton over Amsterdam and he had some points at it so he's not here. So, okay. Agent (Rose Morrissey): Mm-hmm. Agent (Rose Morrissey): I would check that. I would check that with I was called the hillton. And and if you know your, his honor number. Customer: Mm-hmm. Customer: Okay. Agent (Rose Morrissey): Okay, and if you don't have it, they can look it up. Customer: Okay, I'll have to have Bruce do that cause he would be able to verify you know, whatever information he has to and this hillton go to pest so as, and we can take a, a taxi to go to our peer or our doc, right? Agent (Rose Morrissey): It. Agent (Rose Morrissey): Mm-hmm, oh, yeah, yeah. Customer: Okay. Alright, and they would, okay. And, and how about, how much is the, or just, you know, just a more or less price on taxes? I mean, taxes on taxes. You know, what is the one way, you know, what are the fairs like with them just to, just to have an idea. Agent (Rose Morrissey): Okay, hold on a second. Customer: Cause I know they use forge money. We got down, we got out some money, we weren't too sure how much on fact, either today or tomorrow. We have to go pick up the we did about three says, oh, let's just do a 125 and I said, I think we should do a little more just in case. Customer: So, we can pay cash for the tax fee and you know pay cash for a coffee and you know a little meal or something. So, and we were kind of looking on you to some prices on a menu when they opened up a menu and it was like a month ago, or so and at first or like, wow, $900 and something. And it turns out that we got the exchange rate for like, I think $1 to almost $300 for its or something. And I said, well, Bruce that coffee is you know cheaper than Starbucks true. Agent (Rose Morrissey): It is and it's good coffee. Customer: So I know I bet you it is, I bet you it is, so. Agent (Rose Morrissey): So this is in Hungarian money? Customer: Yes the forget it's called Forn it is what we found out. Agent (Rose Morrissey): Okay. So, the there from put the Bish. International airport to the Hilton put a fish on the Boota. Side. Typically ranges between 24000. Garan. Okay, so let's see what that convert. Customer: Okay. Agent (Rose Morrissey): Okay. As of today with the foreign exchange $42. Customer: Mm-hmm. Customer: Okay, about $42. Okay. Agent (Rose Morrissey): Based on today's exchange. Agent (Rose Morrissey): So I, you know, I would say $50. Customer: Okay, and I'll probably get after booth cause I told him I think we need more. I said because we really don't know, you know about using. Agent (Rose Morrissey): How much, how much, how much year old did you get? Customer: I was hoping that we should at least get maybe $200 worth of fora and that would take care of, you know, the what do you call a meal, you know, maybe one meal or so, while we're there and then, or a second meal, maybe two meals and maybe the, maybe the one of the meals could be with a, with my credit card. You know, if it's a, a. Agent (Rose Morrissey): What you can always to me the safest thing is use your credit card. Customer: Yeah, yeah, I just wanna make sure that it's safe to use it on the tax with the taxi people. Agent (Rose Morrissey): But, but just have, but don't, but don't but don't get too many you because they accept Europe as well. Yeah, mm-hmm. Customer: Oh, they do accept rose. Okay, alright, well then, I'm gonna use that what we have with the taxi and, and maybe get a coffee or whatever and cause we're going to get our rose this week or so. I'm not sure when's the best time to get. I'm thinking that the best time to get, it might be before our trip because, you know, they might lower it, lower the amount because of the summer and, and maybe right now is a good time to get the rose. Customer: And, but I didn't know that they also took rose. So I thought I heard they also took dollars possible. Agent (Rose Morrissey): However, can use. Okay, some business and tourist areas. Many except Europe they say they accept Europe. Customer: Okay. Agent (Rose Morrissey): Some businesses in tourist areas, hotel, larger restaurants in your shop. Except you are, they all except you. I never had to change my money, I just used but then I use my credit card because then I know. Customer: Mm-hmm. Customer: Mm-hmm. Agent (Rose Morrissey): It, it's on the card. Yeah. Customer: Yeah. And that's what we plan to do, you know, the money is just for like, if it's a place and establishment or do you know, somebody on the street or something that, oh, look, we're selling then, you know, I don't want to use the credit card. Agent (Rose Morrissey): Well, you're only gonna be there, you're only gonna be there one night. A so, I would do a 150. Customer: One day. Oh, yeah, mm-hmm. Customer: Okay, a 150 then. Okay. Agent (Rose Morrissey): That way to have the $50 for the tax. Customer: Mm-hmm exactly. Okay, okay, that sounds about right. Agent (Rose Morrissey): Okay, and then get the rest. If you want to get rose, I usually get, like, $300 $300 and then I use that up and then when it's gone, then I use my credit card. Customer: Mm-hmm. Uh-huh. Customer: Okay. Okay, that sounds about right. Yeah, 300. Agent (Rose Morrissey): Because where your, where your cruise and they all accept rose? Customer: Yeah, okay, well that sounds pretty good and you said that price was 205 for the hillton. Okay, and it's a refundable. Agent (Rose Morrissey): So. Customer: Okay, and the other rose. Okay, and that's fine if there's no breakfast, that's fine, we will you know, walk out of the hotel and go find someplace to eat. And, and what is the check-in time there, I would imagine that by the time we get our taxi ride or you know, go through pickup. Agent (Rose Morrissey): Right. Agent (Rose Morrissey): And no breakfast. No breakfast. Agent (Rose Morrissey): Check it check-in time is gonna be 4:00 in the afternoon, but. Customer: Okay. And that's fine because you know, I don't know how long we're going to take in customs there, you know. Sometimes they might be a long line we don't know and you know we what's to say that we eat something there at the airport and then decide to go get our taxi and then go and then check out. Mm-hmm yeah. Agent (Rose Morrissey): Oh, I think you're gonna, you know, what you do after you leave custom integration, get a taxi, get down to the Hilton and then leave your bed and if they don't have your room ready, you know. If they don't have your room ready, just leave your bags with them, and go walk around and over there. Don't, don't need at the airport. Don't. Customer: Yeah. Customer: Okay. Oh, that's a great idea, very good, okay. Okay. Okay. Alright, so we'll go ahead that's a good idea. Agent (Rose Morrissey): Just get into the right away and go to get in the taxi and go right away to there to the Hilton. Customer: Okay. Okay. Alright. Agent (Rose Morrissey): Okay. Now if you don't wanna stay at the Hilton. If you don't have any mileage, they do have. Customer: Mm-hmm. Agent (Rose Morrissey): The Maria. Customer: Okay. Customer: And you're going to get me that price. Agent (Rose Morrissey): Let me see if I can, I can get them Marri out in my system. I don't know why but I can give you another price online. Customer: Okay. Customer: What do I just? Agent (Rose Morrissey): Tesh side. Yeah. So, this is on the Pash side. The side where all the boats are gonna, all the river boats are gonna be docked. Yeah. Customer: Just okay. Agent (Rose Morrissey): Okay. Yeah, the hotel is to been walking distance of several major attractions is that you're not gonna get lost. You're gonna put a pu, so easy to get around. Customer: Okay. Customer: Alright, and this is at the Marriott. Agent (Rose Morrissey): Yeah, so the Mariott is on the other side of the river you know the river the Daniel Bruns in the middle. Put a Pash one side is cash, one side is Boota Ota is the older side of the, of the, of the city and passes in your side but I like the Tade is it's beautiful. Customer: Mm-hmm. Customer: Okay, okay. Customer: Okay. Customer: Okay. Customer: I'm, so I'm kinda feel like I'm liking the Hilton one. Do we have to have, do we have to have the number of the, of Bruce's Hilton I guess, frequent flyer thing. His account? Agent (Rose Morrissey): Yeah, I'm liking that, he'll. Agent (Rose Morrissey): Pu, the Hilton honors numbers. So, I would call the Hilton and see you may have some mileages you do half on using in your rewards and the other half you pay. Customer: Okay. Customer: I see what you mean. Okay. Customer: Okay, so one I think so so did you want me to call them on my own to do this. I mean to reserve it also or. Agent (Rose Morrissey): Okay. Agent (Rose Morrissey): Well, you have to with the. Customer: With the rewards if we have enough. Agent (Rose Morrissey): And you don't have enough and if they tell you they'll give you a price for the Hilton honors. Customer: For the Hilton. What? Agent (Rose Morrissey): You're already, I get ready my price but they may be able to give you a Hilton on our price. Customer: Okay. Customer: Oh, I see Hilton Hon. A price. Okay. Customer: Alright, and if not, mm-hmm. Okay. Agent (Rose Morrissey): But let me call. Agent (Rose Morrissey): Go ahead and if not just call me back this set up. Yeah. Customer: No, and if not we can call, okay. Call you back on that one. Okay. Alright. And then, okay, now I kinda have an idea that the hillton might be the way to go, cause it's going to be on the Boota side and, and then we just have to get the arrangement for the taxi to the docking area. Agent (Rose Morrissey): No. The taxi two the Hilton. Customer: Oh, I mean, well, right, taxi to the hillton but then the next day when we have to mm-hmm. Agent (Rose Morrissey): Then, when you're at the Hilton, when you're at the Hilton you can have concise get you a taxi from the Hilton to the boat, where the boat is going to be. Customer: Okay. Alright, that sounds good. Okay, so we're gonna put this here on the side for right now and then I guess my other concern was the oh, what was it? I just had my 123 here. Agent (Rose Morrissey): Uh-huh. Agent (Rose Morrissey): The transfer from rose to unit. Customer: Yeah, the transfer to panic you have to call uni world though to check on it to see if we could, you know get on a bus and for how much or, or you know. Okay. Agent (Rose Morrissey): Yeah, we can make that reservation through, do that's not a problem. Customer: Okay. So you'll go ahead and do that. So I'm just gonna put a little checkmark that you'll tell me about that one a little later today maybe and also then we need a flight to unit to stud Gard and that would be on that. Agent (Rose Morrissey): Mm-hmm. Agent (Rose Morrissey): Yeah, what date though? The same date after the cruise? Customer: Well, yeah. It's gonna be the same date after the cruise cause right at, when we do, then we need to go to the unit airport to catch her flight, and I think you said something about maybe, you know, try to get a flight, if we can. Maybe about in the afternoon. Okay, and that would be good, cause I don't know how long it takes. Do you know how long it takes to, for them to shuttle, bus to take you to unit from PAS. Agent (Rose Morrissey): Yeah, let me see, I can do that. Agent (Rose Morrissey): I don't know but I'm gonna say we're gonna book you at a 1:00 2:00 in the afternoon that will give you enough time to check-in at least two hours prior to departure cause the boat comes into in the morning and if not, then we'll do something later than that. Maybe 3:00 or 4:00 in the afternoon. Customer: Okay. Customer: Okay, so I'm gonna put here. Customer: Okay, okay, and then the last one. Okay, and then the last one is, we just need a flight to stud guard. Agent (Rose Morrissey): Just to be on the safe time. Agent (Rose Morrissey): Yeah, let me see, just let me see what the flights are Mike. Agent (Rose Morrissey): Seven sip guard. Agent (Rose Morrissey): Okay. Agent (Rose Morrissey): Do you know there was a stop guard? Agent (Rose Morrissey): In, in Arkansas. Oh. Customer: I didn't know that in Arkansas, there's a stud guard. Agent (Rose Morrissey): Just looking at, yeah, yeah, the name of the airport there is Gard, oh, my gosh. Agent (Rose Morrissey): Okay, just to Gard. Agent (Rose Morrissey): Hey, I will put you on this flight that leas at 3:40 PM and you rose to guard 340. Customer: Okay, three. Customer: It arrives at 3:40 or leaves at 3:40. I'm sorry. Agent (Rose Morrissey): No, it leaves at 3:40 in the afternoon and then you're right it's only 45 minutes and you arrived to 4:25 PM. Customer: Okay. Customer: Oh, wow. Okay. Customer: Okay, 425 PN. So that's unique to street Gard. Okay, and what airline is that with? Agent (Rose Morrissey): Chana. Customer: Okay. Customer: Okay. Agent (Rose Morrissey): And the price for that one way. Agent (Rose Morrissey): It's $195. Customer: Okay, per person. Agent (Rose Morrissey): Yeah. But it doesn't have a how much luggage are you gonna take with you? A. Customer: Just, it's gonna be a two check-ins you know, one per each two check-ins and then just our backpack in my purse. Agent (Rose Morrissey): And you so that. Agent (Rose Morrissey): Price that I gave you, they call it a light. Customer: Okay, okay, okay, $50 so per check bag hold on just a second. Rose hold on. Agent (Rose Morrissey): Fair, and the first check bag is $60. Agent (Rose Morrissey): 666. Customer: Thank you. That's enough. Okay, well, I'm enough. Customer: So sorry, rose on, it's just Bruce and I'm glad he's here because this way he could. Customer: The doors locked. Alright, someone in. No, it's not closed. Oh, okay, then just lock them out and I've got rose on the line, so when you can okay, alright, sorry about that rose. Okay, and is the only one that could get us there or there's not another one? Agent (Rose Morrissey): Yeah, again you're in Ts the territory. Okay. Those are gonna be your, yeah, mm-hmm. Customer: Oh, I see. So there, that's it. Customer: Okay, so it would be $50 per luggage. Agent (Rose Morrissey): Sixty. Customer: Which that's gonna be about $100. So, it would be $195. Agent (Rose Morrissey): Okay, so. Agent (Rose Morrissey): Mable Mable Mable hold on a second. Okay? So the price of $194.50 on the airfare per person. Okay. So that's $389 for the airfare for the two of you. Customer: Yeah, mm-hmm. Customer: Okay, mm-hmm. Customer: Okay. Agent (Rose Morrissey): Now if you want your for this airfare is the first check baggage, it's 60. Customer: $60. Agent (Rose Morrissey): $160 the second and then if you go to there's another fair that gives you a grand total of $459,459 first check back for free. Customer: Mm-hmm. Customer: Okay, and then the second one is uh-huh. Agent (Rose Morrissey): Okay. So there take that, that's gonna be an additional let's see the airfare you have right now is $389. Agent (Rose Morrissey): With, with a, a check bag that you have to pay for $60 a bag. Okay. So then that's, that takes it up to $509. So if you move to the next fair, the next fare is, call it classic. Customer: Okay. Agent (Rose Morrissey): Fair that will give you a free back to check-in. Customer: Mm-hmm. Customer: Okay, one free bag to check-in and then the second one will be about how much. Agent (Rose Morrissey): No, you one free bag per person? Customer: Oh, one free Bang per person. Oh, I got you. Okay. Okay. Well I would rather do that one. Agent (Rose Morrissey): So $459. Customer: Yeah, it would, because that's, you know, that's let's see, like you said, that would be what a 120 added to the 389 for both of us, it's 98910345 that's 509. So this one is much better for 59. Agent (Rose Morrissey): Mm-hmm yeah, okay, so you wanna move forward with that. Customer: Well, let's go ahead and get that one. Yes let's move forward with that one and that would be that day that we leave a world the dock there and all. Agent (Rose Morrissey): Okay. Agent (Rose Morrissey): Still giving me that hold on a second. Customer: Mm-hmm. Agent (Rose Morrissey): There. Agent (Rose Morrissey): Mm-hmm. Agent (Rose Morrissey): That's on the 27th of July no tenth. Customer: Let's see that. Oh, no that's on August or if we're talking, are we talking about the to the stud guard, we're talk August 3rd. Agent (Rose Morrissey): Oh, that's August 3rd. Customer: Cause you know, we're all docks and pass about 9:00 AM. Agent (Rose Morrissey): On this third. Customer: Well, Bruce came home but now he's at the building. We have a like, he has a work metal building back there and I think what happened is he went and bought some kind of machinery thing that he needs, he likes to work on an old car that he's got. So, anyway, I thought he was going to come in. Agent (Rose Morrissey): Mm-hmm. Agent (Rose Morrissey): Mm-hmm. Okay. Agent (Rose Morrissey): Down. Agent (Rose Morrissey): That. Agent (Rose Morrissey): Why is this keeps giving me July 27th. I did not want July 27th. Customer: Mm-hmm. Agent (Rose Morrissey): The third. Agent (Rose Morrissey): Mm-hmm. Agent (Rose Morrissey): Okay. Agent (Rose Morrissey): Oh. Oh, because that's wow. Agent (Rose Morrissey): Hold on a moment. This thing is giving me a much higher fair now. Agent (Rose Morrissey): I need to end it. Agent (Rose Morrissey): I was. Agent (Rose Morrissey): Okay, I have your confirmation now. So now I need to find out from unit Jua world about your transfer. Okay, you find out about and then. Customer: Okay. Customer: I'm gonna, yes, I'm gonna have Bruce help me out with the Hilton. Agent (Rose Morrissey): Yeah, and to the Marriott if you want and I'll reach out to Denise and see what's the situation with your return flight. Customer: Okay. Customer: Alright. Customer: Oh, yes, that would be great yes. Okay, so very good. Alright, so will you give me a call or send me an email or you know, or, okay, you're gonna see, send me an email then. Agent (Rose Morrissey): Okay. Alright, anything else? Agent (Rose Morrissey): Send you an email. Agent (Rose Morrissey): If I if I get a hold of them right now I will call you back. Customer: Okay, sounds. I've got my phone right here, not a problem. Okay, very good. Thank you. Alright then, bye-bye. Agent (Rose Morrissey): Okay, thank you. Bye-bye.