Kevin Rose · Apr 6, 2026 · 10:23 PM
Outbound · 03:14 · Planner: Pam Chavez · +17752246283
“We're 95 percent sure we're gonna do it. Got the Irish pub tour, I think.”
Send Kevin a detailed quote for the October 16th, 8-day Irish Pub Tour for 3 rooms (4 guests: Jeremy, Sammy, Jennifer, Joe, plus Kevin) by end of business today or tomorrow morning, explicitly calling out any early-booking discount applied and confirming prior-customer discount eligibility for the group.
Full analysis
What happened
Kevin called to explore a CIE Tours Irish Pub Tour departing October 16th, 2027 for a group of four adults (two couples and two individuals). He mentioned the group had previously done a Scotland tour together and wanted to know Pavlus's pricing, particularly around early booking discounts and any prior-customer promotions. The agent acknowledged the request but was unable to locate the specific tour details in real time. Kevin was flexible on timing, offering the agent multiple windows (this afternoon, tomorrow) to send a quote. No objections were raised; Kevin stated the group was "95 percent sure" they'd proceed pending the quote.
Emotional read
Kevin was warm, casual, and conversational throughout. He expressed genuine concern for the agent's illness early in the call, sharing a somber personal anecdote about losing a close friend. Despite acknowledging he's had a long day, he remained patient and deferential ("I don't wanna bug you"), maintaining a collaborative tone. His confidence about the booking was evident ("95 percent sure").
Emotional arc through the call
Kevin started conversational and empathetic (concerned about the agent's health), briefly somber when mentioning his deceased friend, then returned to cheerful and accommodating throughout the booking discussion—no tension or frustration surfaced.
How customer sees Pavlus
- neutral · no explicit statement about Pavlus brand or process; customer requested quote and seemed to assume Pavlus could secure group pricing
Value perception
Not explicitly stated. Kevin's behavior (asking Pavlus to pull pricing and compare promotions) implies he expects Pavlus to offer value through access to group rates or early-booking discounts he may not get booking direct.
Customer behaviors
comparison-shopping or at least validating pricing against early-bird and loyalty discountscoordinating group travel for repeat tour participantsdeferring final booking decision pending quote receiptflexible on follow-up timing, showing low pressure and high trust
Topics & signals
| Topics | CIE Tours Ireland packagegroup tour pricingearly booking discountsquote request |
|---|---|
| Destinations | DublinIrelandScotland |
| Cruise lines | CIE Tours |
| Buying signals | stated group is 95 percent sure they'll book the tournamed four travel companions with marital status detailsrequested quote for three roomsspecified exact tour: Irish Pub Tour, October 16th, 8-day, departing Dublin |
| Objections | uncertain about prior customer discount eligibility with CIEwants to compare early booking promotion pricing before committing |
Analyzed 2026-05-26 10:28:14 by claude-haiku-4-5-20251001. Confidence 0.72.
Transcript (3,874 chars)
Customer: You doing? Agent (Pam Chavez): Hi, Kevin. Yeah, I'm okay. I am still sick. I got the second floor and it won't go away. Customer: You're doing okay. You sound like you're still sick. Yeah, yeah. Customer: Oh, shit. Don't get too sick. I had a buddy of mine and that happened and it didn't turn out good you know if you don't want to work on this stuff, yeah, yeah. I yes, no he did, yes, he, my good buddy. Him and I are on the basketball team, he was my best friend and he died in February. Yeah that's why I said it don't yup, forget better. Yeah, are you working? Are you off? Agent (Pam Chavez): Oh, I know. Agent (Pam Chavez): Yeah, like as in die. Agent (Pam Chavez): Oh my god. Okay, well, yeah, then I can have. Agent (Pam Chavez): Yeah, no. Okay, that ain't gonna happen, I'm working right now. I'm just work this afternoon, but anyway, so no, that's alright, let's, so we're going to be looking at the C-I-E tour, right? Customer: Okay. Okay. Yeah, I don't wanna bug you but, yeah. Customer: Yeah, it's the one that's called a pup tour with CI E in October. It's October 27th October. 101-910-2027. It's been a long day already. Yeah, I was, yeah, 2027 I think it leaves out of Dublin on the sixteenth or starts in Dublin, something like. Agent (Pam Chavez): Well, that sounds fun. Agent (Pam Chavez): 1927 I know. Agent (Pam Chavez): Okay, hold on just a sec. Customer: Like that and they got some kind of promotion where if you book it by a certain date to knock some money off and then they used to have a deal that if your previous customer, or they gave you a discount I don't know if they do that or not. Agent (Pam Chavez): Okay. Agent (Pam Chavez): I think you know, I don't know, I can't remember but that's for. Customer: I don't know. Yeah, you can. Yeah, yeah, if you, whenever you get a chance and, and, yeah, all of us have been there cause we all did the Scotland tour so everybody on that list is, has been with C-I-E before. Agent (Pam Chavez): Okay. Agent (Pam Chavez): Okay, yeah, I do remember that and now you have a for Mary couple, right? Customer: Yeah, yeah, well both, both Jeremy and Sammy are married and then Jennifer is married to Joe. She keeps her own last name but she's married urn. Yup, yup, so if he just wanted to look into and just see what kind of a price you guys got with the early booking. Yeah, yeah, yeah, October 16th they actually have one in early October and service sold out and it's like, damn for twenty, for 2027. Yeah, okay. Agent (Pam Chavez): Okay, okay, okay. Agent (Pam Chavez): Does it, does it matter? Oh, October 16th. Okay. So I just need to get that updated. Okay. Agent (Pam Chavez): Oh, Scott okay. Well let me, let me look at this. I'll grab suite three rooms and stuff right away. That way grab, okay. Customer: Yeah, that works. Yeah, and if you could just, yeah whenever you get a chance you can just send me a quote. You know. We're 95 percent sure we're gonna do it. Got the Iris pup to her I think. Yup, that's it. Okay? Sure. Agent (Pam Chavez): Irish. Okay, so it's called the iThe Irish hub tour. Yeah, let me just look real quickly while I've got you on the phone. October 16th. Agent (Pam Chavez): And you want the 881. Customer: And they sent me an email. Yeah, part, yeah. The eight day, eight day, yup. Starts to Dublin in Dublin. Agent (Pam Chavez): Okay. Agent (Pam Chavez): Okay, this is weird let me, let me work on it Kevin. I need to, yeah, I need to find it and everything so. Customer: They work on it. Yeah, sure, take your time. Yeah, yeah, whenever you get time I know you're feeling good. So yeah, if you want to just get with me tomorrow, if you get a chance that's cool or this afternoon or whatever you can do cool. Alright, thanks Pam, talk to you, bye! Agent (Pam Chavez): Yeah, but I'll grab the space. Okay. Alright. Thanks, Kevin. Have a good day. Thanks.