Agent (Ryan Taylor): Good afternoon. Thank you so much for calling Pavlus travel. This is Ryan with the guest relations department. How can I help you today?
Customer: Yes, I need to make a change or not a change. But and it well it is a change on my email for the insurance that I purchased through you all and I have a booking number.
Agent (Ryan Taylor): Okay, I'm ready for that booking number.
Customer: Okay, it's 411-0967.
Agent (Ryan Taylor): Okay, thank you so much for that. Give me one second to get that pulled up.
Customer: Okay.
Agent (Ryan Taylor): Looks like this is the unit world springs departing May 2026 for male and Bruce.
Customer: Uh-huh.
Agent (Ryan Taylor): Okay, so we're no longer using the in brown @gvtc.com.
Customer: No, that is actually what I'm using. It's the in brown @gvtc.com but I don't think the insurance has it.
Agent (Ryan Taylor): What makes you feel that way?
Customer: And.
Customer: Because I, this is my third trip with uni world and purchasing insurance and they always send me emails with the form. What I'm covered for and I have yet to see any of that and the only thing I'm thinking is that maybe they have an old E. well not an old email it's still functioning but I'm not messages don't get through for whatever reason and I still need to work that out.
Agent (Ryan Taylor): Okay, and your insurances with unit world.
Customer: I believe it is we bounce back between unit world and I think alliance or something like that. So I think we had that last year but I went with in the world because of the fact that we're going to be on their boat. So I'd figure that they would be more mole knowledgeable in case we have an incident or just anything that we would have to, you know, require some additional help or whatever.
Agent (Ryan Taylor): Oh, mm-hmm.
Agent (Ryan Taylor): Okay. Well, yeah, I can confirm that unit world has your correct email address, cause they're gonna be, it's not the insurance company that would be sending you.
Customer: Okay.
Agent (Ryan Taylor): It would be you know, world. So I can call with them and then confirm with them if they do in fact send anything out, cause as far as I know I've never heard of that before. Usually they have all of the insurance in terms and conditions and things like that just within the invoice within the unit world invoice and then if you have any further questions then cause they work with a third party partner, right? It's not unit world's insurance, it's whoever they work with then you would reach out to the mm-hmm.
Customer: Mm-hmm. Okay.
Customer: Okay.
Customer: Okay.
Customer: Okay. Alright let me take a look. I actually have it right here and I could inform that I only, I did.
Customer: Okay, travel date, okay, booking number, important visa information. Okay. The invoice here.
Customer: And it has the insurance that we paid.
Agent (Ryan Taylor): Mm-hmm.
Customer: Okay, consumer disclosure risk cancellations and then oh, it has insurance here but let's see clan delayed with let's the final payment. It's just a really short little paragraph really. Well, not that sure. But I mean, it's got some things I guess maybe I was used to alliance to send me a whole bunch of things in a checklist that made it easier on the eyes to know what you're insured for. Where is here. It's just a paragraph like fall, little paragraphs travelers duty entry. Okay, that's not part of really insurance. It's just knowing for imp traveling and I hope that's not part of insurance.
Agent (Ryan Taylor): Mm-hmm.
Agent (Ryan Taylor): Mm-hmm.
Customer: Travelers are trying to introduce travel insurance is strongly recommended. No, there is no explanation of what I'm covered with so it's just highly recommended so no, I don't have it here on the invoice.
Agent (Ryan Taylor): Okay I'll, I can see what documents they usually release with that. Again they work with a third party partner. So any of those details are going to be within a third party partner not necessarily with unit world. Alrighty, I can certainly give them a call and get that information and I would send that to you via email at the one that we confirmed. I'll also confirm that unit world has that correct email that we went over.
Customer: Okay.
Customer: Okay, now you know, world does because I called them the other day and I and they did have the wrong one and they once they corrected it some stuff came in for me because I need it to pre register and I kept thinking they always send after I've paid, they always sent almost immediately the pre registration and I didn't get it. Can I not known of this and I wasn't told then I would have been losing out quite a lot so now that I have the experience with you the world and I know what they send and also with insurance so I figured, oh, boy I gotta get on the ball on this so, okay, and well let me ask you too while I have you on the phone for I thought I heard something about and I say I thought because I was a little bit livid when I was talking to the air people and something about that I had to pay extra for, just to do a seat selection.
Agent (Ryan Taylor): Mm-hmm. Oh, okay.
Agent (Ryan Taylor): Mm-hmm.
Agent (Ryan Taylor): Mm-hmm.
Customer: And with British airways or something like that, and that's what I heard but would you be able to confirm that or do I have to talk to the air people again?
Agent (Ryan Taylor): Yeah, unfortunately we have a dedicated air department so that's their area of expertise, so that would be a question for them.
Customer: Okay, well, aside on that would I be able to call the airline myself? I kinda really don't want to go through the air, I just I didn't have a great experience with your air department. So I would rather not call them. And so just whatever I can do to bypass would be better. But if you can't you know, help me with that then I'll just call the airline and find out directly with them I guess. So anyways alright well, let's see what we can find out about that insurance. I appreciate your time on this.
Agent (Ryan Taylor): Of course Mabel just to give you a heads-up we do have a 72 hour response time. So I'll be sending that email without, within the next two or three days.
Customer: Okay, that sounds good. I'll be looking for it. Okay, thank you for your time, I appreciate it.
Agent (Ryan Taylor): Really. My pleasure. I hope you have a lovely rest of your day. Bye.
Customer: Thank you too. Bye-bye.