Customer: Hello, Victoria.
Agent (Victoria Hill): Hey, how are you today?
Customer: I think you're probably a quitting quitting time. I had a, my helpful of ladies this afternoon that's why I couldn't get in touch with you again but.
Agent (Victoria Hill): Good.
Agent (Victoria Hill): Oh it's quite alright. Let me just get back into your profile real quickly.
Agent (Victoria Hill): Yeah! I know that I've asked you this before and I should put it in my notes, so I don't continue asking you. So on your email it's your first name is J-O-A-N-N. But on my profile I have it with an E. How does it, how should it be?
Customer: Yes, that oh, well, you're correct both accounts. My actual name has an E. E., it but in the email, I dropped the E. Just for space.
Agent (Victoria Hill): Uh-huh. Okay.
Agent (Victoria Hill): Just for why not. Okay, perfect. That is everything I wanted to confirm. So, thank you very much for for letting me know.
Customer: Okay.
Customer: Okay. So I have a, a little bit, a couple of bits of information for you on bill. I gave you. His name is William Miller, he uses a middle name which will be on his passport and that is Ames.
Agent (Victoria Hill): Alright.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay A-M-E-S good to know.
Customer: I can mm-hmm email direct for him. Here is for him. Is 1934 W-A-M. @gmail.com.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay.
Customer: I gave you his birth date which was correct 62334 he informed me that he has sailed on celebrity many times. And he has a captain club number and that is 10386458.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay, perfect.
Customer: Okay. Now I have his visa information if you would like that right now also, would you like, would you, would you like his telephone number before we move on to the payment portion.
Agent (Victoria Hill): Alright. Let me just look that.
Agent (Victoria Hill): You know what, let me let's go ahead and do the credit card first and then I'll jot down that phone number since I'm in the credit card screen. So go ahead with that when you're ready.
Customer: Okay, it's visa and it's 4147 2027 3903 7479.
Agent (Victoria Hill): Expiration.
Customer: Four of thirty.
Agent (Victoria Hill): Three digit security.
Customer: 737.
Agent (Victoria Hill): Alright, and he advised you how it appears on his card. How his name appears on his card, rather.
Customer: It, that way, Williams Miller.
Agent (Victoria Hill): Alright, so I'm going to go ahead and repeat this card make sure that I have it correct.
Agent (Victoria Hill): I have his visa as 4147 2027 3903 7479. Expiration four of thirty and security of 737.
Customer: Yes.
Customer: Mm-hmm.
Customer: Yes.
Agent (Victoria Hill): Alright. And let me just get back over to another place and what is his phone number?
Customer: 623-362-0747.
Agent (Victoria Hill): Alright, Joan. So, before we go ahead and move forward, do you have any questions concerns anything else you would like to discuss at this time?
Customer: Yes we were looking at the trips and we are interested in the Canady. Space center tour and we noticed that that's the last day of the cruise it's six hours and you have to have a flight after 5:00 PM. So I am going to go ahead and have you book our flights in our transfers. But if we do that would mean we wouldn't be flying back to Phoenix until the middle of the night which we prefer not to do. Would it be possible for them after the tour to drop us at a airport hotel?
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Mm-hmm.
Customer: Or is that?
Agent (Victoria Hill): So what I would recommend is because I probably won't drop you off at a hotel. But what I would recommend is staying at a hotel near the airport that would offer shuttle service and see about utilizing that.
Customer: So, have them take us to the airport and get a shuttle to a hotel there and back, oh.
Agent (Victoria Hill): Correct, yeah, I know it sounds back worth to do that but I don't, I don't think that they would drop you off at a hotel.
Customer: Okay. Okay. Alright. Well and what could, with your agency recommend a hotel, an airport hotel with, with shuttle service. Okay. Well that's what we would do. So that was our big question. We would like you to do the error and the transfers considering that we were going to do that to stay in the night and then heading out to Phoenix in the next morning.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Yeah, absolutely. Oh, certainly. Yes. Yes ma'am.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay, alright. I'm sure that the shore excursion that you would be booking it probably offers a ride to the airport. I'm guessing is where they would drop guest off. Yeah, okay. Yup. Yeah.
Customer: Oh.
Customer: Well, that's what it says. It, that's what it says that your bags go on board and then they take you to the airport. Mm-hmm.
Agent (Victoria Hill): Mm-hmm okay. Alright. Excellent then. Okay. So, yes, that is something we most certainly can go ahead and provide.
Customer: Okay, of course.
Customer: Perfect, okay now for me when you get into my screens, I did not give you I have a TSA number billed does not, but I think you should probably have that.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Alright, well let me just get that real quickly.
Agent (Victoria Hill): And on your driver's license, do you have a middle name or initial?
Customer: Let me look. Hang on.
Agent (Victoria Hill): Sure.
Customer: Oh, it is Joanne winter Manteno and it does not have an E. Joanne.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay it does not have an E.
Customer: That's right I better look to see when this expires. I never look at this. Okay, I'm good. You know I'm just curious that thing.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Well, you guys have those twenty year licenses anyway.
Customer: Well, not really expires next year, November of next year. Oh, no, yeah.
Agent (Victoria Hill): Did it Arizona get rid of the twenty year driver's license?
Customer: Apparently not but that's, I'm glad I, cause that's not that far off. I've got a zero in on that. You forgot it, right? Okay.
Agent (Victoria Hill): No.
Agent (Victoria Hill): Yeah, indeed, we're always worried about our passport but never even really dawn on us to check our driver's license.
Customer: That's right, that's right. Okay, so are you ready for my TSA number or not?
Agent (Victoria Hill): Alright.
Agent (Victoria Hill): Yes, let me get that prepared and go ahead when you're ready.
Customer: Okay, it's K-T-N. TT 13 JX. 49, H.
Agent (Victoria Hill): Excellent. Alright.
Agent (Victoria Hill): Okay, now are we, we're splitting this in, I mean obviously we're gonna split it half-and-half. Do you want me to move forward with the full payment since it's due at the end of the week or would you prefer that we go ahead and just do deposit, split the payment when it's due? No, okay, alright, excellent then. So doing that, we're at $3,165.86 divide that by two so each card will have a payment processed of $1,000, oops $582.93.
Customer: Mm-hmm.
Customer: Sure.
Customer: No, no, no, no, no. Let's just pay it. Let's, let's just pay it off.
Customer: Might be me write that down. My pin just ran out of bank. You said 1582.
Agent (Victoria Hill): Point 93 per person, correct?
Customer: Okay, and are you ready for my visa information?
Agent (Victoria Hill): Yeah, let me get back over there to that.
Agent (Victoria Hill): Is it by chance a visa ending in 1285.
Customer: It is.
Agent (Victoria Hill): Alright. Do we still have an expiration two of 28?
Customer: Yes.
Agent (Victoria Hill): Okay. Alright. And you're still at west Kimberly way, correct?
Customer: Correct.
Agent (Victoria Hill): Okay, then with your permission, I will go ahead and proceed $158,293 per person for the cruise at this time. That does include the travel insurance. I will go ahead and look at some different flights for you. So we're not wanting to arrive early by any means, correct? We're just arriving when the cruise begins on the thirteenth.
Customer: That's correct. Yes.
Agent (Victoria Hill): Okay. Alright.
Customer: And.
Agent (Victoria Hill): And then we'll want to depart the day that the, or the next day that the cruise on the twenty first is what I'm trying to say.
Customer: Yes. Yes, exactly, exactly. No, now, after we're booked, will I get, you know, a website that I can check. Will I have an account or okay, if that'll all come and then I can look at the different excursions and pay for them and whatnot. And we were wondering, you know, do they have formal nights and I said, I think after we pay for it, we'll get all that information.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Alright, so that.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Yes ma'am.
Agent (Victoria Hill): Yup.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): That is correct. But I do not believe the celebrity is gonna have any formal nights on here. I don't see any arrange, I don't see anything listed on the invoice.
Customer: Okay.
Agent (Victoria Hill): Yeah, so very, very casual on this one.
Customer: Mm-hmm alright. Okay, I think that was it and I'm so glad we made contact because tomorrow I have appointments to and it, oh, this, we're going to be going back and forth it's gonna be.
Agent (Victoria Hill): Okay.
Customer: It's gonna be sad.
Agent (Victoria Hill): Oh, I knew that this one was, I knew it was holding until the tenth so we did have. We did have some buffer days in there, but yes, thank you very much for calling me back; I do appreciate it. So I will go ahead and move forward again. Get this cruise confirmed for the both of you send you over those confirmations. And then I'll go ahead and send you some different air options. I will look directly with celebrity as well. Sometimes they have some really good contracted rates and then that post night in Orlando, we'll go ahead and get that quoted for you as well.
Customer: Okay, the last night in our Orlando. Is that what you said? Right? Mm-hmm, perfect, thank you Victoria. I appreciate it.
Agent (Victoria Hill): Correct. Mm-hmm yes ma'am. Yes, sure my pleasure. Join if there's anything more you let us know.
Customer: Okeydoke, take care, bye-bye.
Agent (Victoria Hill): Thank you, bye-bye.