Customer: Okay.
Customer: Okay, okay.
Agent (Leann Wright): Thank you for calling publi travel air department. This is LeAnn how may I help you.
Customer: Hi, LeAnn I spoken with you before, this is Rebecca Oliver calling, how are you today?
Agent (Leann Wright): I'm good, thank you. How are you?
Customer: Good, I got an email from someone named K, cost deck and it says my airfare has changed for the fourth time.
Agent (Leann Wright): Okay.
Agent (Leann Wright): Oh, yeah, I'm not surprised. We've had a bunch of them lately. Let me see what you have now.
Customer: I have a book an air booking number if that helps you.
Agent (Leann Wright): Yeah, that would be great actually.
Customer: It's HEW FX J.
Agent (Leann Wright): Okay.
Agent (Leann Wright): Okay, so it looks like it's the last leg from Paris to Raleigh it's a little bit earlier.
Customer: Okay, and then.
Customer: Yeah, it looks like maybe the very last flight who got moved earlier.
Agent (Leann Wright): Right.
Customer: And then therefore we had to move the one, the connecting flight earlier.
Agent (Leann Wright): I think the connecting flight may have changed already. It's just the Paris to Raleigh one that I'm showing is right now. Let me see when the other one.
Customer: Cause I was on air France 1643, which was supposed to leave at 10:35 and now I'm on 1543 looking like it's leaving at 9:20.
Agent (Leann Wright): Oh.
Agent (Leann Wright): Mm-hmm.
Agent (Leann Wright): Oh, excellent. I'm showing you're on 1643 at 10:45. So what I'm showing maybe Kaye was just offering you a longer layover this one's legal if you want the, it's an hour and twenty minutes, I guess layover in Paris. Let me look at the email for case sent, hang on.
Customer: Okay.
Agent (Leann Wright): Just so I can be on the same page.
Customer: Yeah.
Agent (Leann Wright): Okay, yeah. So you could either have the 10:35 AM flight with a shorter layover or if you want something longer, you could do the 9:20 AM, let me see it, are there any restrictions on your flight times coming home? How early they can be? Let me see.
Customer: I don't think so because I'm staying an extra day because the last time they did this air, France says we're not flying out of Geneva on Tuesdays we're only doing it on Wednesdays so I had to stay an extra day not that that's a real hard ship mind you to stay day but yeah, yeah, so they have me staying an extra day.
Agent (Leann Wright): Okay. Oh, okay.
Agent (Leann Wright): Mm-hmm oh, gosh. Okay.
Agent (Leann Wright): Right.
Agent (Leann Wright): Day and you need but yes, yeah, well.
Agent (Leann Wright): So you could do either if you're not comfortable with an hour and twenty minutes we can do the other.
Customer: Let me ask you this, have you heard anything how that EES system is going and is it taking long should I leave myself a little more time?
Agent (Leann Wright): Not all airports have started it yet. It was supposed to start. Some have started it and people say it's going okay. Not all of them have got it up and running just yet. I imagine, by October they should but the people that have gone through it. I think it was Frankfort said it was working. Okay, and it did seem to speed up the process.
Customer: Oh, okay.
Agent (Leann Wright): So and you know, hopefully, by October all the different airports will have things smooth out and any bugs worked out but.
Customer: Because I'm assuming my flight from Geneva to Paris is just considered a local flight. And I won't have to do anything but I'll have to go through the EES system once I hit Paris then to get to, to come back into the US what do you recommend you are more of the expert on this, I can do either, or what do you recommend?
Agent (Leann Wright): Mm-hmm.
Agent (Leann Wright): Right.
Agent (Leann Wright): Right.
Agent (Leann Wright): Yeah.
Agent (Leann Wright): Let me just see what it says the Mi connection time in Paris is.
Customer: Cause that's only an hour and twenty minutes that's not a lot of time.
Agent (Leann Wright): It's not a lot. But I am showing that the minimum that the airline commission says you need isn't one hour exactly to go from what they call a domestic flight that would consider that domestic to an international flight. So, you do have twenty extra minutes. Let me just look and see like, what terminals if it'll tell me that sometimes we have that this far in advance and sometimes we don't. So let me see if I can find that. So, that's flight 1643, which is.
Customer: Okay.
Agent (Leann Wright): Going into.
Agent (Leann Wright): Terminal two F and you're flying out of.
Agent (Leann Wright): Terminal two E. So.
Customer: So, I have to change terminals.
Agent (Leann Wright): You, it's terminal two, both cases FN E into F and out of E. So there shouldn't be too far apart, but so an hours the minimum amount of time you would need to get through all the things you need to do. Un, walk between the terminals. You've got an hour and twenty but it's up to you. If you, if you'd feel more comfortable with how much time is she offering 10:40 401240. So that's two and a half hours.
Customer: Okay.
Customer: So.
Customer: We have an option. The second flight the flight home, I'm explaining this to my husband a moment. So the flight from Paris Tora is the one that's changed. It has shunk our current flight from Geneva to Paris the time in between when we land there so we have to catch the international, like, to an hour and twenty minutes minimum time, we're allowed to have an hour to get in between. Okay, if you think an hour and twenty is enough time.
Agent (Leann Wright): In para, if you.
Agent (Leann Wright): Yeah, yeah, go ahead. Okay.
Customer: We can do that or she has the earlier flight which then gives us how much time did you say lee? In two hours and.
Agent (Leann Wright): Yes, it's at 10:40 is when it arrives. So 11401240 so it'd be two and a half hours, exactly, two and a half.
Customer: Two, so you have an hour twenty or two and a half you would prefer the hour twenty, right? That's the liter choice. I think an hour twenty is enough but you're gonna have to be moving mm-hmm we'll stay with what we got.
Agent (Leann Wright): At least, least you know, if it's delayed or something. The air Lil interview. I mean, that's the only non-stop but there are another flight out of there that day to Atlanta. So you could still get home, I mean, it's not even till October. The chances are of it staying these times who knows it could.
Customer: Yeah.
Customer: I was thinking yeah, they'll probably change it again. Yeah, this is our fourth time, our fourth change.
Agent (Leann Wright): It's possible it's I'm not surprised at all all the airlines are doing now. It's not just air France. Every single one of them is re adjusting everything.
Customer: Let me leave it, like.
Customer: You think that's enough time. You okay. My husband says leave it like it is, it's just not my mother. Yeah, so my mother, I would, yeah, we have another trip planned in December and that's with my mom and then I would absolutely do the two and a half hours.
Agent (Leann Wright): Okay.
Agent (Leann Wright): Right.
Agent (Leann Wright): I hear you. Yeah, okay. Yeah, no I understand.
Customer: Cause she's older and needs a little more time. But, yeah, I, if you think it's legal yet and you think we can make, I mean, we can hustle for an hour and twenty to get where we're going? Does it tell you if like, that, that's like, usually delayed or anything like that? Or?
Agent (Leann Wright): It, I mean, right. I mean, I.
Agent (Leann Wright): Let me see if I have any of that information. I know it's legal, they couldn't have offered it if it wasn't. But, and I mean, I can't speak for you but honestly for me I always take the shorter connection. Like I don't, I hate sitting in the airport I'd rather run and then, but sometimes that you know, that'll exactly. I mean, sometimes it, you know, we come back to bite you when you do that but for the most part it works out. Let me see if I so.
Customer: Yeah, I hate. I do too, I do too. We don't have access to the Lo either you know, the lounges logged. Yeah, get it.
Customer: Right.
Agent (Leann Wright): Any kind of on time.
Customer: I would think leaving Switzerland they're usually pretty.
Agent (Leann Wright): Right.
Customer: Punctual kind of people.
Agent (Leann Wright): Okay, I'm in the history, says that the on time arrival rate is between 86 percent and ninety percent on time. And it arrives an average of two minutes early went on time. So it's, I mean, it seems okay. Yeah.
Customer: Oh, yeah, let's stick with that.
Customer: Yeah, I, that's close to nothing. It's, we've done this one before, I go in between those two terminals and it's usually pretty quick and we don't have to take our luggage that will get directly ticket it to our final destination, I believe.
Agent (Leann Wright): Okay.
Agent (Leann Wright): Okay.
Agent (Leann Wright): Exactly, right yes, if you had to do that I would, would suggest perhaps and you're not elderly. I mean if you were seventy night or something okay.
Customer: Yeah.
Customer: We're spent plenty fine to walk, yeah, we can walk, we can run, we run before, trust me we have one.
Agent (Leann Wright): Okay, I've done it, I have done it too. I'm sure you have, yeah, and that's you know, the result of saying I'd rather do the short layover than but.
Customer: Yeah.
Customer: Yeah, we had a four hour layover last year going to we went to, to trip from a Portugal and Spain. And there, there was just no other way around. And we had like a four hour layover in Paris and it was miserable cause I don't sleep well through the night on those kind of overnight flights and oh, yeah, sitting there. So we'll take our chances with the hour twenty minutes if they're delayed and whatever air, France will put me on another flight.
Agent (Leann Wright): Mm-hmm.
Agent (Leann Wright): Mm-hmm.
Agent (Leann Wright): I mean honestly like I would be shocked if the flight time didn't change again for something between now and octo. I mean, that's still four months away like I know it's coming very fast but it's still.
Customer: Again.
Customer: Yeah, I just paid my, my bill this last week or so I got my final payment on this one I'm all paid up.
Agent (Leann Wright): Right.
Agent (Leann Wright): Well, good.
Customer: So I know it's rolling soon.
Agent (Leann Wright): It, it'll be here before you know it, I'm sure.
Customer: Oh, I can't wait. Awesome. So I don't need to do anything then I'm gonna stick with the flights that I have. It's just the time changes a little bit on that second leg coming from Paris to Raleigh. Is that how I read that correct?
Agent (Leann Wright): Okay.
Agent (Leann Wright): Right.
Agent (Leann Wright): Right.
Agent (Leann Wright): That is correct, yes, and I'll send you an update right now with the new time that you said was okay, and it looks like air France is already adjusted, see the assignments or kept them the same or whatever it was but you have seats on every leg so you should be all set but if you need to make any notifications.
Customer: Oh, I better check that cause last time they redid us they moved up and they put me right next to the bathroom, so.
Agent (Leann Wright): Oh, okay. Well yeah, double-check and if you need us to make adjustments let us know but.
Customer: Okay. Can you see what they are?
Agent (Leann Wright): Okay, yeah, let me see where the.
Customer: So, from Geneva to Charles toga we were fourteen A&C and then from, okay, and Charles Thea to R-D-U-C-D-G to R-D we were eleven A and eleven C.
Agent (Leann Wright): Need it. That's what you have. Mm-hmm.
Agent (Leann Wright): So, those are exactly the same. So unless they changed the type of plane and move the toilets around or whatever, you should be okay.
Customer: Perfect.
Customer: No, this was, yeah, they, you know, they changed my plane last time cause I could tell the configuration was different. So, yeah, they're moving.
Agent (Leann Wright): Uh-huh we're seeing a lot of that too. They, yeah, they're canceling flights and then they have to combine two flights into one. So they need a bigger plane, or they decide done enough people are traveling. So they need a smaller plan and every airline is just adjusting their inventory and it's been terrible lately. So, hopefully they level out and figure out what they need but.
Customer: Yeah.
Customer: Well, I'm sorry. That's a lot of extra work for you, I'm sure.
Agent (Leann Wright): That's okay. I mean it is, the industry of it is what it is and we know they do it, so.
Customer: Okay, awesome well hopefully I'm all, I'm all good then.
Agent (Leann Wright): Sure, yeah. I believe so.
Customer: Alright! Well, thank you Lian so much and you have a great night.
Agent (Leann Wright): Sure. Oh, my pleasure. Thank you too.
Customer: Okay, bye-bye.
Agent (Leann Wright): Bye-bye.