Agent (Susan Bender): Well, that was fast. You're a lot faster, you're a lot faster than I am. Sorry. No, I haven't I haven't heard your voicemail from yesterday but Tina said that you had told her you left one. So here, here I am. What can I do for you, Richard. Sorry.
Customer: Yeah, I saw a 505 it go scam.
Customer: Yeah.
Customer: Yeah, uh-oh okay. So that's okay, was I have it out here? Oh, okay. So Li and I were interested, not for 2024 but for 2025 there's a Viking river cruise called Hamon Holland and Belgium. It's ten days.
Agent (Susan Bender): Okay. Allington Belgium.
Customer: And yeah, the two dates we were looking at is cause she looked up when the tool ups are, you know, most, most likely gonna be out and sometime in, in March in April and they go, may, go into may but so the two dates that look available for us either the April 21st from to.
Agent (Susan Bender): Mm-hmm. Mm-hmm.
Customer: To answer it goes to I think and then and that one look like again I looked online but I don't, you know that can change any moment. So it only showed a standard room there and then the other date was May 9th and that one showed standard, also French balcony but.
Agent (Susan Bender): Yeah, okay.
Agent (Susan Bender): Yes, yes.
Agent (Susan Bender): Okay.
Agent (Susan Bender): Okay.
Customer: It doesn't really matter. Well, you know, we usually get verandas or the French back Andy but the prices seem to go up for, you know, listed for $2,025 our like, $3,000 more per person and stuff and and we don't spend much time in the room. Most of it is outside or you know. So.
Agent (Susan Bender): What type of Kevin are you looking for?
Agent (Susan Bender): Oh, yeah, yeah.
Agent (Susan Bender): Uh-huh.
Customer: 11 second. What square feet and you said you need to show a chair there. Yeah, do, do you don't happen to recall from any that the standard room has a chair even in there, right? I don't think it even has a chair.
Agent (Susan Bender): Oh, I have, I've never seen a chair and the pictures. I've, yeah, I've never been inside one of those cabins, so I don't know.
Customer: No, no, that's what I'm yeah.
Customer: Well squat.
Customer: So, alright, well anyhow the one we're interested in at this point we're not gonna spend $3,000 more. I don't think for, for an with a Fe, yeah, well.
Customer: Four, it has more square feet. Yes, so I don't, I said that have the chair doesn't make sense. I know may, maybe that drawing is wrong, I don't know. But anyhow, so if, well, we do our first choice is the 21st of April and then right now it only shows the standard room but I was gonna ask you in the past, we've had a thing where we pay for a guaranteed room but they don't sign a room. Do they do that still?
Agent (Susan Bender): Yeah, sometimes they offer that. Yeah, I will check.
Customer: Cause if they did that then you take a chance we'll take the standard room or if something opens up, we get an upgrade. Okay. Okay. So, that's my first, okay. Oh, you can see right then in there, right?
Agent (Susan Bender): Okay. We'll take a look.
Agent (Susan Bender): Yeah, I can, once I get signed in to the portal I can see more than you can see online. Anyway, do you have a promo code, have you received a Marke marketing material with the promo code?
Customer: Yeah, yeah, so.
Customer: Is yeah, I got a, a one that says double pass guest discount save update $100,000 pro couple. So, code is E. Like Allen B. Like boy, D. Like David EBD.
Agent (Susan Bender): Okay.
Agent (Susan Bender): Okay E-B-D-O early booking discount. Okay, let me see.
Customer: And it's we have it. I mean they say it expires January 31st but the reality is we should try to book, okay if we can so.
Agent (Susan Bender): Yeah.
Agent (Susan Bender): Yeah, because they do fill up, pardon me? Okay, I'm just seeing if there's any other promotion codes that would apply. Okay.
Agent (Susan Bender): Yeah, the only one I see that applies for that far out is the EBD. We do have $200 vouchers so I can give you $400 per percent voucher takes reduces the price by that much. Okay, let me go back is a cruises now.
Customer: Right.
Customer: Yeah.
Agent (Susan Bender): Hey.
Agent (Susan Bender): Okay, and it's a river cruise Holland and gum.
Customer: Yes.
Agent (Susan Bender): Have to fill in some blanks here? Okay. So, the first date you're interested in is April 21st, 2025.
Customer: Okay.
Customer: Right.
Agent (Susan Bender): Okay.
Customer: Definitely. What the two days before the two days after.
Agent (Susan Bender): April 20th.
Agent (Susan Bender): The pre cruise extension.
Customer: Yeah, there's a pre cruise. Yeah, yeah. Pre, I was talking to my wife for Arlene but I'm talking Toa Aman pre and there's a brus and Gan three nights post. If we can, we got, we did both of those on if we could.
Agent (Susan Bender): Were you talking to me?
Agent (Susan Bender): Okay, okay.
Agent (Susan Bender): Oh, okay. Sure. This far out, they should be available. Their extensions sometimes they're full but this far out I think we should be able to get it.
Customer: Yeah, I think.
Customer: Yeah.
Agent (Susan Bender): Okay, April 21st they have?
Agent (Susan Bender): Yeah, you're right. They only have the standard cabins. The ones with the small window that you can't really see out of, unless you stand on the bed, maybe let me, let me check May 9th let's see what they have on May 9th May 9th does show they have French French balconies and the full ramos as well.
Customer: Yes.
Customer: Yeah.
Customer: Okay, yeah, hey.
Agent (Susan Bender): French balconies start at $6,499 per person and the veranda the fold, Randa step out kind is starts at $7,499 per person.
Customer: She's can you, the first, thy on the we just stick with what we said on the first day. But the standard only, the only preference to twenty first is they said, somebody said on there. If it's a very war spring you may not get to see the two of there if you go night. So let's, let's then let's not do may night. We'll do a April twenty first. Well, we'll stick with April 21st cause I, you want the two lips there. And, and they said, if you get a warm spring I think you heard. It may you may not have any.
Agent (Susan Bender): Okay.
Agent (Susan Bender): Yeah.
Agent (Susan Bender): I've been in that area early April and everything was in full bloom in early April. So not sure about April 21st. Yeah, there should be still a lot of blooms to look at if that's your main of.
Customer: Yeah, yeah.
Customer: Yeah, I looked at April 3rd but it didn't look like there was anything available really for us. So, it's code. Okay.
Agent (Susan Bender): Yeah, okay. Wow they're booking up earlier in earlier. Okay.
Customer: Yeah, and I did take you suggest and I looked at Ma and I looked at Avalon for so the ama looked like receiving more expensive you know. You know, but then the Avon ones that I, it was hard for me to the website not clear but it looks like not all you don't get the excursions everything is like an ad on almost look like there's a lot more st to it. So, yeah, you're saving money. But then you're spending it because you're gonna hand all this other stuff on it just it makes it difficult you know. Yeah, so this seem to be the best, the best of the two world. So we'll go with the stand, the worst, worst case scenario we'll you know, we'll.
Agent (Susan Bender): Mm-hmm.
Agent (Susan Bender): Oh, yeah. Yeah, it probably is, they're pretty pricey.
Agent (Susan Bender): Right.
Agent (Susan Bender): You're, yeah, you exactly. I understand.
Agent (Susan Bender): Okay, so.
Customer: It, it's brother cancel on the French pan we can move up. No I can't move up unless they cancel that's only if they offer that as an option, they're not offering that option on the, on the guarantee.
Agent (Susan Bender): Okay.
Agent (Susan Bender): Guarantees the guarantees. No, I don't see any guarantees that but let me take it a step further here. It's not telling me upfront anyway.
Customer: No guarantee. We have to just take it.
Agent (Susan Bender): Let me just go keep going, like, I'm going to make a booking.
Agent (Susan Bender): Okay. Yeah, no, they're not guaranteed. There's no guarantees. They're all assignable but they're all sold out except for these lower categories. Alright, do you want me to hold a cabin for you and send you an invoice with all the details and the pricing? Okay.
Customer: Yeah, yeah.
Customer: Hi.
Customer: Yeah, because what is, it's like, $25 or something for deposit or something.
Agent (Susan Bender): Are they still doing that? Oh, wow, okay.
Customer: Yeah, well that EBD says $25 deposit but you got to do it before the 31st of January and.
Agent (Susan Bender): Okay.
Agent (Susan Bender): Okay. Alright, let me, let me go ahead and proceed with this and then I'll send you an invoice a post and the pre oh, okay for the, I'm sorry?
Customer: Okay, and, and the two the post in the and the, had the M. tonight and the pre and we'll speak to let me ask you this if you think, if you think there was a another line, another cruise that would kind of to take the same route of speak that yeah, you can suggest.
Agent (Susan Bender): The only two. Yeah, the only other two I told that I already told you about would be.
Customer: Yeah.
Agent (Susan Bender): Ma and Avon maybe but talk is a lot more expensive but everything's included, they're more inclusive but they're a lot more expensive also.
Customer: Yeah.
Customer: Alright.
Customer: And they do their Rivera too as well. Yeah, okay, cause I was thinking is only, is the bus to like we did once before on the but no but they have river us.
Agent (Susan Bender): Yes, yes.
Agent (Susan Bender): Oh, no, no, they do river cruises? Yeah, they've been doing river cruises for years now, so, okay.
Customer: Yeah. No, it's be, I'd rather spend, we'd rather spend the money on the free and post and have the extra time and that suspended, you don't want to ruin where we can look at the window. We're supposed to the time, we're not gonna look out the window.
Agent (Susan Bender): Okay.
Agent (Susan Bender): Yeah, yeah.
Agent (Susan Bender): You'll have more of an experience that way. Do you want the hog pre extension or, or the Amsterdam two nights?
Customer: We want AMM two nights pre and then and Gent for the post.
Agent (Susan Bender): Brusen Brusen Gent, okay, one moment. Yup, there, oh, Brusen Gent is already sold out on this one. On this date. They have Brussels two nights. No.
Customer: What about poss?
Customer: Yeah, you didn't want to do. No, if it's sold out on that date, then maybe we shouldn't both the trucks, boy, I, we figured two years and.
Agent (Susan Bender): Okay. Alright, whatever, you want to do two years in advance and it's already sold out.
Customer: We never had this issue, we get a little bit older and they make it harder for us it's supposed to be easier for us. What about on the ninth?
Agent (Susan Bender): What about, oh, yeah, let me go back and check earlier date maybe. Are you free that month? I mean as far as you know, are you flexible with your dates in April.
Customer: Yeah. Yeah, because we can, yeah it's.
Agent (Susan Bender): Okay, let me try, let's try the twelfth let's see what comes up.
Agent (Susan Bender): Okay.
Agent (Susan Bender): So, if they have a French bacon, he's available $6,999 per person.
Customer: Oh, yeah.
Agent (Susan Bender): As where they start at and then the standard cabins are also available at $4,799 per percent. Which, what do you prefer?
Customer: It's $2,000.
Customer: I would say we'll try after this trip because I mean, where they're going. It's, it, you, your cruising at night to are overnight. So they've been during the day. So, it's not like you're looking at, at anything that you have to see, you know, that much I would say, just take the.
Agent (Susan Bender): Uh-huh.
Agent (Susan Bender): So standard would be okay.
Customer: Calling from am.
Agent (Susan Bender): This is an Torp. To ansa. On the twelfth.
Customer: Oh, I to answer.
Customer: So if it's the twelfth event April 12th. When does it, it's ten days late April 12th to, it could stamp to them on the twenty. That'd be second of client.
Customer: Yeah, I guess that would be okay cause then it's like, it's like going from Asda Amaan.
Customer: Would be the twenty first so yes, you're ending at the twenty second cause you're starting ten days early. That'd be right. Yeah, cause even though you said that you were there early in April and it was well in blue somebody we know actually the people you know too. The cleaners they went and it was a cold spring and they weren't able earlier so, yeah.
Agent (Susan Bender): Okay.
Agent (Susan Bender): Well, bloom.
Agent (Susan Bender): Uh-huh.
Agent (Susan Bender): Oh, my gosh. So you just never know how can you predict? Yeah.
Customer: You never know but I think if you go right in the middle, it's usually end of the April to mid may. So if you go right in the middle there with the he should be able, they did it no matter what cold.
Agent (Susan Bender): In the middle. Yeah.
Agent (Susan Bender): That's a good strategy. Okay.
Customer: So going from Blu, it just coming back to California much earlier but that's okay. You be coming in March, back in March. Yeah, okay, alright, so we could do that would be April 12th.
Customer: No, it's going in. Oh, yeah, we have to do, so then that how would be the pre and post that would be the reverse, right? It would be three days and Gose and.
Agent (Susan Bender): Okay.
Agent (Susan Bender): Yes.
Agent (Susan Bender): Yes.
Customer: We have to come back for and that's available.
Agent (Susan Bender): I'm checking for you now.
Customer: Oh.
Agent (Susan Bender): The just kicked me out cause I was taking too long so I had to go, I'm having to go back in. Sorry.
Customer: Oh, sorry, go.
Customer: Is it really the aggressive there, huh.
Agent (Susan Bender): Yes, you only allowed so many minutes.
Agent (Susan Bender): Okay, April 2025.
Agent (Susan Bender): We go. Alright and this is Holland and got that in there now show sult, okay.
Agent (Susan Bender): Is April.
Customer: Mm-hmm it's on cap. Really. Just.
Customer: Peat, right.
Customer: What do you, I don't know the dates. Yeah, yeah, yeah, no, the other one sometimes.
Agent (Susan Bender): What year is this?
Agent (Susan Bender): My goodness, okay.
Agent (Susan Bender): Okay, that's 24. I didn't want 24. I thought I clicked on 25.
Agent (Susan Bender): Man.
Agent (Susan Bender): Sorry, go back.
Agent (Susan Bender): This.
Agent (Susan Bender): Oh.
Agent (Susan Bender): He.
Agent (Susan Bender): Do.
Agent (Susan Bender): Okay, here we go. April 12th, let's see with those extensions are available.
Agent (Susan Bender): Yeah, this is an to Amsterdam? Where's where? Remind me where is your air from?
Customer: Mm-hmm.
Customer: So, we would come back. So we'd be from New York and we we're in Connecticut now.
Agent (Susan Bender): Okay, from New York. Okay.
Customer: So I guess we'd probably fly.
Agent (Susan Bender): Okay, category, category F. Is not available but they have category E. I think.
Agent (Susan Bender): Here that's a $100 more per person it's would be $4,899 instead of $4,799. Yeah, that one is available, okay. Alright, one moment.
Customer: See, it's a upload.
Customer: Yeah, that's fine.
Agent (Susan Bender): Get to those extensions. Okay. They have, yup, they have limited availability, brushes and, and gin that would be at the beginning, on this direction. Okay, so let me click on that and then the Amsterdam would be post.
Customer: Right.
Agent (Susan Bender): The ru Gent. Is $1,299 per person and Amsterdam is $749 per person. What about travel protection? Do you want that?
Customer: I need that because we have the chase reserve credit card didn't used in that one has a fab insurance in part of it. It's interesting though there two lips and windmills one which is the same ten days. They give you two nights and names today for $100 less and they give you hello. Know the hey, one that's, hey, one is getting hey, but a boon, yeah, no I never mind forget what I was gonna say. I was gonna say it was less expensive with the other, so the other one but the Sam is a 100000. Differs. I don't know why either.
Agent (Susan Bender): Okay.
Agent (Susan Bender): Okay.
Customer: Let's see. Hey, Aaron. Yeah.
Agent (Susan Bender): The error is free the economy I think is free with that promotion code.
Customer: Yeah, and.
Agent (Susan Bender): I'm waiting to see.
Agent (Susan Bender): That will add-on for me, I put in the code just waiting for it to apply now.
Customer: Yeah, free international fair.
Agent (Susan Bender): That's what it says.
Customer: That's yes.
Customer: That is $799 in, they give you a discount.
Customer: That's why they're raising the $3,000 over the you for the.
Agent (Susan Bender): Oh, this system I'm going to have to call Viking. I, I'm going to have to call them to make this to hold this cabin because it, I'm having issues with their travel agent portal.
Customer: Okay.
Customer: Okay, do you want me to give you my credit card so you can make the deposit on that or. Okay. So my only question is the two ad suppose available.
Agent (Susan Bender): Yeah, yeah sure let me get to your profile we'll GrabIt and hold it get it for you.
Agent (Susan Bender): Yeah, they're both available.
Customer: Okay. That's good. Let me think.
Agent (Susan Bender): Okay.
Agent (Susan Bender): Okay, I'm in your profile let's see if I have a card on file, I may have one yes, I do a visa that ends in 2079.
Customer: Thank you.
Customer: Yes. Hold on one second. Let me make sure the dates you have the oh, 726 is the date.
Agent (Susan Bender): Okay.
Agent (Susan Bender): Uh-huh uh-huh I do. Okay.
Customer: Okay. And okay, alright, so you have that. Alright so just yeah, and then you'll use yeah.
Agent (Susan Bender): I have it.
Agent (Susan Bender): I will proceed and send you some confirmations, okay.
Customer: Okay. And then what we would do is when we have to put them the bigger deposit there we'll have, we'll be able to use the vouchers or are those vouchers from the voucher from tales. Is that towards ship? Oh, okay, okay.
Agent (Susan Bender): They're applied right away. There there'll be applied right away. I just have to get voucher numbers from management and then have them applied. They'll apply right away and.
Customer: Yeah, yeah. Okay, okay, okay.
Customer: And then the same thing with biking, they'll probably take the for the discount in there. Yeah.
Customer: Who knows?
Agent (Susan Bender): You are aware that you're $50 deposit is non refundable, right?
Customer: The, that's, I wasn't aware, but that's okay. That means we're committed, right? That's telling you we're committed.
Agent (Susan Bender): Okay. Okay, that's you means you're committed at least for $50.
Customer: We're committee that's like, that's like gonna even get us a dinner at, at a or someplace like you know. Alright, well thanks. Call us back when you get I'm sorry.
Agent (Susan Bender): Okay.
Agent (Susan Bender): Breakfast at McDonald's.
Agent (Susan Bender): $50 will get you breakfast.
Customer: Did you guys get the sales form? Are you guys getting a snow storm coming through?
Agent (Susan Bender): Well I'm in Colorado right now and we're yeah, we're supposed to get some snow tomorrow night I'm in the Denver area.
Customer: Oh, I, oh.
Customer: Okay. Oh, okay, alright, we're supposed to get it, yeah, Sunday, I'm supposed to get it.
Agent (Susan Bender): Oh.
Customer: Yeah. I hope you don't, but that's okay.
Agent (Susan Bender): Yeah, it's coming from here, and by the time it gets to you, it'll be Sunday.
Customer: Yeah.
Customer: Yeah, and we don't know what it be, so cross up, see what happened, alright? Okay. Thank you. You too, okay? Take care. Bye-bye. You're welcome. Bye-bye. Hi.
Agent (Susan Bender): But yeah, well stay warm. I'll send you something shortly. Okay? Thank you so much; uh-huh, bye-bye, bye!