Customer: Hey, Lauren, that was fast.
Agent (Lauren Riesenberger): I was on the line when you called. I saw your email and I just got, I just text you just send me a picture of your passport details, because I need that stuff to book that little flight, that inter flight for you.
Customer: Alright, I will. You want a photo, or what do you want?
Agent (Lauren Riesenberger): Yes, a photo would be perfect and just upload it to email and send it over to me and I will get these booked as soon as possible.
Customer: Okay. And it looks like the only way to do it is refundable anyway, so we decide to change our mind, I guess it's not a problem. Assume the feature available.
Agent (Lauren Riesenberger): Yes, now. Okay, so you're going to do it on the twenty second. Okay? The 7:00 PM. Okay, I think that's good.
Customer: 7:00 PM by twenty second but, but the only business class that Il them offers according to the website and I sent you a little picture of the terms under there that I took it. So it says refundable unless you know so, that, that's probably helpful and you put it on my credit card just, just like a cruise, right?
Agent (Lauren Riesenberger): I saw it. Yeah, I what.
Agent (Lauren Riesenberger): Two pans two.
Agent (Lauren Riesenberger): Refundable if you cancel before the first flight in your trip. So yeah, it's fully refundable if you cancel this. Yes, that is correct. Yeah and I will.
Customer: Or that means you can also move it. Of course there could be a fair difference, whatever.
Agent (Lauren Riesenberger): There gonna be a fair difference. Yeah, but it's nice bu.
Customer: I did. So. We have maximum, we have maximum flexibility which is a bit.
Agent (Lauren Riesenberger): Exactly, you're not locked in. It's god for it something where to happen and you got to change it to the twenty third you know, you're, you have some flexibility there.
Customer: Or guys are Ma, we make this wonderful friends. We can't leave them that evening.
Agent (Lauren Riesenberger): I know right. Cause you love so much you want to stay on for another night.
Customer: I called a friend of mine last night. He's taking several river cruises and he, and he was so excited. I called him later and he usually goes to bed. He kept talking and talking, talking. No plan, tending. Uh-huh. Okay, alright, let me send you those pictures and and we'll get moving on that and don't keep them for too long cause the passports expire after this trip. So or, I have to get new ones for the for a Brazil trip because.
Agent (Lauren Riesenberger): Uh-huh.
Agent (Lauren Riesenberger): Mm-hmm see, I told you it you're in for, you're gonna love it. You're gonna love it.
Agent (Lauren Riesenberger): Perfect.
Customer: They have to be good for that to be good for six months afterwards and regional let us on the result trip and us we get new ones but this will be good for this one anyway.
Agent (Lauren Riesenberger): The expire six months.
Agent (Lauren Riesenberger): Exactly. Okay. Yeah, once you get your new ones, send them over to me, that way going forward when you book more to trips and we give you the rebate. I have all the details for your passports I need for the flights.
Customer: Alright. That's great. Yeah, this is the first time I ever done place with you but these passports are certainly fine for this trip. So seventy. Alright, and if you have any trouble with the photo, let me know cause what do you really need, you mainly need the passport number?
Agent (Lauren Riesenberger): Okay, that works.
Agent (Lauren Riesenberger): It's really just like the names on passport, dates of birth, expiration issue, date, passport number just everything on that form, on that first page.
Customer: Okay, so it said that's why I photos just as easy. If you can look, look if the par, if the sparkles don't, is there Sudam shiny to get a picture.
Agent (Lauren Riesenberger): Yeah.
Agent (Lauren Riesenberger): I know, well some people write it out and then they make a mistake and then it's like, I just need to physically see it cause I don't wanna make mistakes and a, you know, there'll be penalties so, yup, mm-hmm.
Customer: No, absolutely. Alright. I'll do it right now and you got me I'm at home, it's easy. No, no sweat.
Agent (Lauren Riesenberger): Okay, if I need you I'll give you a callback otherwise, I will put these in the queue to be ticketed and once they're ticketed we will send you the confirmation by the end of today.
Customer: Okay, but meanwhile, you, you'll grab the seats if that, that's the just that.
Agent (Lauren Riesenberger): Oh yeah. I'll go in and I'll basically I'll put it in the queue, I have the seats and then my ticket depart, or my air department goes and just like tickets then and just everything then is just that the eyes cross the tese kind of thing. They do what they need to do with the airlines, but no, the seats will be fine. I'll grab the.
Customer: Okay.
Customer: Okay, when you pick our seats I assume it's not like normal European business. I think it's a commuter jet. So I think it's too on the io window together just to pay.
Agent (Lauren Riesenberger): Yeah, the two, I think it's a two, it's a, I think it's a 22, so, we'll just put you guys together for sure.
Customer: Yeah, cause it's an yes, it's a day a commuter je and south. Okay, that's great. Thank you.
Agent (Lauren Riesenberger): Yes.
Agent (Lauren Riesenberger): Alright, my pleasure sir, talk to you soon. Hey, mate.
Customer: Bye-bye.