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Mary Fuller · Nov 8, 2024 ยท 4:03 PM

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Outbound · 30:05 · Planner: Rose Morrissey · +12393154141

Sentiment
positive (0.75)
Intent
rebooking
Trajectory
steady
“Everything right now is depending upon that one trip. If I can get on saving France, I'm looking for one after, a third.”
Next best action
Contact Tauck sales rep immediately to confirm (1) latest waitlist intel and likelihood of April 26 or May 3 clearing before 120-day deadline, and (2) call Mary back with cabin configuration confirmation (twin beds feasibility in category 7 room 324) so she can reach out to friend Judy Nicholson with a firm answer.
Full analysis
What happened

Mary called to check on her waitlist status for the Savoring France river cruise (April 26 and May 3 dates). Rose confirmed Mary is on both waitlists with April 26 as the priority. Mary has already booked an Amsterdam tour and is strategically planning back-to-back trips across Europe to avoid expensive transatlantic airfare, with Savoring France as the lynchpin. She explored multiple post-Savoring France options (Spain & Portugal, Classic Italy, Tuscany & Cinque Terre) and discussed the 120-day cancellation window for river cruises. Toward the end, Mary asked Rose to check if her cabin (room 324, category 7) can accommodate two twin beds instead of the current bed setup, as she may invite friend Judy Nicholson to join. Rose agreed to check both the waitlist status with the sales rep and the cabin configuration, and to call back.

Emotional read

Mary is enthusiastic, confident, and deeply engaged in travel planning. She is reflective about past trips and speaks with authority about her preferences (solo dining, avoiding crowds). She expressed momentary frustration about missing the Colombia back-to-back opportunity but pivoted quickly to forward planning. She's warm and collaborative with Rose, frequently affirming her suggestions and sharing detailed travel stories.

Emotional arc through the call

Mary began engaged and reflective, sharing detailed itinerary concerns and past travel regrets. Her energy lifted when Rose offered personal anecdotes and recommendations about Savoring France, and she ended warmly collaborative, ready to move forward once Rose checks on the cabin and waitlist.

How customer sees Pavlus
  • positive · praised Rose for understanding her back-to-back strategy and updating the waitlist note; 'they know that you're doing another cruise as well. You wanted to do it as a back to back.'
  • positive · appreciated Rose's personal experience on Savoring France trip and recommendations; 'you'll love that trip, I really enjoyed it'; agreed to receive photos of the ranch
  • positive · noted knowledge about trip insurance savings for back-to-back trips: 'if you do back to back trips, you only have to do, you can pay for the trip insurance one time'
Value perception

Mary appreciates Pavlus's expertise in coordinating complex back-to-back trips and understanding trip insurance bundling. She values Rose's personal experiences and recommendations, though she independently researches options and makes deliberate decisions about cost-benefit (e.g., reluctance to pay high airfare for limited new experiences).

Customer behaviors

strategically mapping back-to-back European itineraries to minimize airfareactively comparing multiple tour options and reading catalogsdiscussing cabin upgrades and shared-room logistics for travel companionreflecting on past travel experiences and lessons learneddeferring final bookings pending Savoring France waitlist clearanceresearching airfare promotions and fine print

Topics & signals
Topicsback-to-back cruise planningwaitlist status for river cruisesEurope itinerary optionstrip insurance savingscabin configurationsolo travel preferencesairfare promotions
DestinationsNormandyFranceParisRivieraSouth AmericaColombiaMachu Picchu/GalapagosSpainPortugalItalyFlorenceTuscanyCinque TerrePortofinoAmsterdamLeonProvenceHolland
Cruise linesTauckViking River Cruises
Buying signalsconfirmed Amsterdam tour already booked and actively waitlisted for Savoring Francediscussing adding friend Judy Nicholson to flowers cruise if cabin setup worksready to commit to back-to-back trips once Savoring France waitlist clearsinquiring about airfare promotion pricing for April Europe journeysnamed specific cabin number (324) and exploring two-bed configuration
Objectionsfrustrated she didn't book back-to-back Columbia trip due to high airfare costshesitant to pay $7,200 airfare for short Columbia add-on with nothing new to seeuncertain if waitlist will clear before 120-day cancellation deadlinewants confirmation on cabin configuration before inviting friend

Analyzed 2026-05-24 04:54:59 by claude-haiku-4-5-20251001. Confidence 0.92.

Transcript (28,776 chars)
Customer: Six.
Agent (Rose Morrissey): Hi, okay, they're still on waitlist for the 26th of April and the 3rd of May.
Customer: Oh, and the third. Okay.
Agent (Rose Morrissey): Yeah, and the 3rd of May I put you both wait listed on those two dates.
Customer: Oh, I didn't realize there was a wait listed for both of those days. Okay. 53, I wonder how that.
Agent (Rose Morrissey): Mm-hmm yeah, yeah, but they know that your priority is 26 cause you're doing a, you know, they know that you're doing another cruise as well. You wanted to do it as a back to back. So, you, what are your friends doing in Normandy?
Customer: Yeah, okay now.
Customer: In Normandy. Oh, no it's just Mike Ryan, we have talked about this he did with some of my other neighbors a trip to on ship was that last year and Dana the and whatever and Mike's sister and all that stuff and so he and I have been talking about and I said you know I want to go to Norman and Mike is a history major so he wants to go to many and I said, okay, you know, can we book back this up with what I'm doing in August or September whenever it is when I go to stern ball, cause I don't wanna fly back and forth Europe too many times.
Agent (Rose Morrissey): Right.
Agent (Rose Morrissey): Yes, yes.
Agent (Rose Morrissey): Right.
Agent (Rose Morrissey): Right.
Agent (Rose Morrissey): Mm-hmm, yeah.
Customer: And he said, yeah, that would work, he hadn't looked at his calendar and then once I started dealing with the savoring France, I started looking to see what I could back up to and Hallen and I thought Normandy would work cause it starts in Paris on 427 and their space at the moment.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): Oh, yeah.
Customer: And you know and then I thought, okay, then I can come back from Normandy and then I could go two pair from Paris I think maybe to do that other trip, the French escape. Paris to the Riviera and so you know I keep flipping through all my stuff thinking, okay, what can I back up and what can I do? I don't really want a flat of Europe for nine days to go look at flowers.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): No, no, no, no, no.
Customer: I'm over there, I wanna back them up. Yes.
Agent (Rose Morrissey): Continue on, yeah, yeah, back to, because the airfare is high, so yeah, yeah.
Customer: I know it's time and also something that I think I've heard and from you is that if you do back to back trips, you only have to do, you can pay for the trip insurance one time.
Agent (Rose Morrissey): Insurance one. Yes, yes. Mm-hmm yes.
Customer: Okay. So I'm thinking, okay, I could save myself some money there but still, I mean, I don't wanna fly to Europe and go do look flowers for nine days or whatever on the boat and then come home.
Agent (Rose Morrissey): And then come back. No, no, that's not your style Mary. Mm-hmm.
Customer: No, it's not you know, I, you know, by the time I pay like, I just wouldn't, I pay $7,200 to go to South America. I'm kicking myself that I didn't go ahead and try to get on that. How Columbia trip while I'm down there.
Agent (Rose Morrissey): Yes.
Agent (Rose Morrissey): Oh, oh, yeah, to do a back to back to me, oh.
Customer: You know, see, yeah, I could have been back to back in some way with a few days in between.
Agent (Rose Morrissey): But that came but that one be a trip came later, didn't it?
Customer: No, there's a trip in April or I mean in February or March or somewhere at the end of my trip to Columbia and so I'm thinking okay you know I'm just kicking myself you know by paying that much will I want to go back to South America just to go to Columbia attach I've been to Anne article you know I've been to par and Olivia with and I have also this trip. So I'm thinking okay. So that's kind of my thinking.
Agent (Rose Morrissey): Mm-hmm, yeah.
Agent (Rose Morrissey): Right.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): You, you've done a lot, you've done a lot in South America.
Customer: I know, but you know, do I wanna pay another $7,200 or whatever just to fly down for an eight or nine day Columbia trip.
Agent (Rose Morrissey): No, because then you have to back it up with something else cause that's a lot of money to, you know, for airfare. Yeah.
Customer: And there's nothing left, there's nothing left in South America that I want to do.
Agent (Rose Morrissey): Yeah, yeah, so, yeah, you've done an article, what about the laps.
Customer: I have not although you know that is one of the things that I would like to do. I think I don't, you know I don't want to spend two weeks in the, up ago maybe a week or something would work.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Yeah, yeah, yeah, yeah.
Customer: So, yeah, you know, that's kind of where I stand. So anyway that was the reason I so anxious to hear about saving France, so I can go on. Yeah. I will, did they give you any indication of how long the wait list is and when they might be?
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Oh, you'll love it. It's.
Agent (Rose Morrissey): Yeah. They won't, they won't tell us they used to in the past but they didn't want to get anybody's hopes up, you know, we just need to have somebody cancel.
Customer: Okay.
Customer: Yeah.
Customer: Yeah, true and do, and it seems to me when do those people have to? Cause you and I have this conversation about river.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): When did they have info?
Customer: When do, when are they committed and they can't get a cancellation or insurance?
Agent (Rose Morrissey): Yeah, it's not ninety days, ninety days prior to departure.
Customer: Is it ninety days or is it longer for river boat cruises?
Agent (Rose Morrissey): Oh, I'm sorry, I'm sorry for re boat is a 120. Yeah, mm-hmm yeah, right?
Customer: 120. Okay. So that's four months virtually. Okay, so that means December.
Agent (Rose Morrissey): But you know what they keep, you know, they know you're interested because we told them that we sent out a message on the thirtieth that you definitely want to be on the wait list continue to be on the wait list. And I also told them today please she wants to go on this, so we want her to, she continue to be on the wait list for the twenty sixth and the third.
Customer: Okay.
Customer: Yeah.
Customer: Okay. Well the third.
Agent (Rose Morrissey): But 26 is, 26 is your first choice, they know that mm-hmm yeah.
Customer: Correct, and then the third would work too. Okay.
Agent (Rose Morrissey): Yeah, yeah.
Agent (Rose Morrissey): The third would be you spend a whole week and in Fran, and Paris. Wait a minute, we need to find something.
Customer: Paris.
Customer: I could.
Agent (Rose Morrissey): 123456 you well you can't do a six day somewhere so and, and for to, to, no.
Customer: Yeah, probably not. But you know, I don't mind spending a week and Paris, I'm sure it's gonna cost me a fortune and then going on early, oh, I can't go on early, Paris has two days before. Yeah. Okay, so.
Agent (Rose Morrissey): Yeah, two days before on that saving France, yeah. Mm-hmm yeah, but you'll love that trip, I really enjoyed it and they took you to some really.
Customer: Sure, yeah. Okay, well.
Customer: Listen, I'm looking forward, I'm looking forward to that trip.
Agent (Rose Morrissey): Yeah, very nice excursions to all to this small towns.
Customer: Okay.
Agent (Rose Morrissey): In, in France, in south of France, yeah, and then, go ahead.
Customer: Okay, and.
Customer: Oh, no, that was it.
Agent (Rose Morrissey): Mm-hmm yeah, so and we also went to it's a ranch run by a family.
Customer: Oh.
Agent (Rose Morrissey): Now you would think bolds are, you know that's a Spanish thing. Yeah, it's a Spanish thing, right? But they do have Cowboys down in prove and this family, they run this, the bull is, it's a kind of like a game thing, it's not like in Paloma where you run with the bulls, this and, and the bulls where these ribbons on their horns, and the guys have to run and pull the ribbon off their horn, and the bull comes after them, and they have to jump out of the way.
Customer: Spain.
Customer: Yeah.
Customer: Yeah.
Customer: Oh, my gosh.
Agent (Rose Morrissey): Yeah. Yeah, but we didn't see, see the first time I did, they when they first opened this up, back in 2012 we had a familiar trip and we went there and we saw that and it was like, oh, my gosh, oh, my gosh! The poor guy jumped, you know, they have it jumps out of the wall and and then the bull is jumping over the wall to get him because he pulls something out of his horn.
Customer: Oh, oh, my gosh.
Agent (Rose Morrissey): So, people complain, I guess there were a lot. So when I was on, on this trip just recently and I said we're not gonna go see the bulls, you know, in action, you know. And they go, oh, no, there were too many complaints, people thought it was cruel to do that to the animal, yeah, and they also, they raised the bulls and they still do that, but they don't show it to the tok people anymore.
Customer: Oh, okay.
Customer: Oh, they don't. Okay.
Agent (Rose Morrissey): No, yeah. But, but they do have a huge branch farm and they raised horses. These horses when they're small you know, they're dark skin but they as they grow older, they become real white, beautiful, white looking. It's yeah, I'll send you a picture. I'll send you a picture of a family, it was really really cool. Yeah, I thought, oh, my goodness. That is so cool and.
Customer: Oh.
Customer: Oh, please do, yeah.
Customer: So, yeah, go ahead.
Agent (Rose Morrissey): And, and the food, you know, the food they grow everything on the ranch and they, we ate, you know, organic, you know, the salads and all different kinds of salads and then they had beef that you know, probably sitting has been simmering for a long time in red wine, and it was so good, it was so good, yeah.
Customer: Oh, my gosh. Okay. Oh, yeah, I bet it was.
Agent (Rose Morrissey): It was really good. And you know just, just like home cooking and it was an organic. Nothing fancy schmancy about it. But it was, it was good, very good. Mm-hmm yeah, I'll send you some pictures cause I think you would enjoy it. Yeah, yeah.
Customer: Okay.
Customer: Wow.
Customer: Oh, do send me some pictures now. When you did this trip, did you, where did you end up?
Agent (Rose Morrissey): We ended up in Leon. It's a round trip to Leon. Yeah, yeah.
Customer: Oh, okay. Okay. So it's only what, nine days or ten days or some such. Okay, so you went from Leon back all the way down to as.
Agent (Rose Morrissey): It was, it's only ten days, yeah, ten days.
Agent (Rose Morrissey): Yeah, I'll wait down to area out all the way down to prev.
Customer: Okay. To provance and then the ship turned around and you went back to Leon. Okay. That's kind of what I thought. Alright.
Agent (Rose Morrissey): Uh-huh and went back to Leon. Yeah, mm-hmm yeah.
Agent (Rose Morrissey): We've made one stop to another town, another bill town. It was beautiful. That was another beautiful I love these little towns I really do and there was a wine tasting tour and also the other tour was a friend truffle chocolates and truffles or something like that to work. I just did the I just got out on my own and walk around the town. I, I wanna, I was man they were just serving wine and wine and Champaign, wine Champaign I go. Why I don't want to go to win I don't want to go in troubles or.
Customer: Oh, okay.
Customer: Okay.
Customer: Yeah.
Agent (Rose Morrissey): So, I just walked around that town. Mm-hmm.
Customer: I just have some just walk around and enjoy. Okay.
Agent (Rose Morrissey): Yes, yes, yes, and then came back and had a, ha, a hamburger over at Arthurs they got good hamburgers.
Customer: Oh, of course. Oh, my god, that's the best hamburger. Oh, I wanted, I the MAC and cheese was good too.
Agent (Rose Morrissey): Ever right.
Agent (Rose Morrissey): Oh, the Maga cheese was good too. Yes.
Agent (Rose Morrissey): Somebody, tell me.
Customer: But that hamburger authors was the best.
Agent (Rose Morrissey): Yeah, somebody told me rose. You got to try the, the MAC and cheese ancle really. Is it good? Is it really cheesing to go? Oh, you got to try it. It was good. Yeah, yeah. Uh-huh.
Customer: Yeah.
Customer: It was good. It was good. And you know I got after a month it was right at a month on that ship. I got tired of getting dressed and going to dinner every night. So, what I would do is sit up well you could go to authors in the back of the ship or you could sit in the front of where the bar is there. And so I would sit at the front, the bar tender would bring me because I got to know the bartenders the bar tender would bring me the menu from downstairs and I would choose what I wanted that was on the menu that night down and the compas rose or whatever it called the restaurant and they would bring it up to me and serve nine be the only one up there having my glass of wine and enjoy the this.
Agent (Rose Morrissey): We just go to Arthurs.
Agent (Rose Morrissey): Uh-huh. Yeah, yeah.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): Yes, yes.
Agent (Rose Morrissey): You should have told me that trick. Oh, my goodness. Yeah, that's a good trick. Oh.
Customer: Oh, my god. Yeah, and it really was because they would go right down in the bar. The bar has a a door that goes right down to the kitchen. Yeah, and they would bring it up. What would you like, I'd like this and I'd like that salad and thank you. And.
Agent (Rose Morrissey): Yeah, yeah, yeah.
Agent (Rose Morrissey): Yeah. Oh my goodness, very easy. Tell me that trick. I like that, I like that. Yeah.
Customer: Oh, I'm sorry. You know I just got tired because here I am a single woman going down and sitting with a whole bunch of different people that I've been with for thirty days.
Agent (Rose Morrissey): Mm-hmm. Yeah, yeah.
Customer: For dinner and you know, I'm thinking okay, I've heard enough about your children and your grandchildren. I don't have any children or grandchildren to talk about, and I know your family stuff, but I just prefer nice quiet watch the boat go down the river.
Agent (Rose Morrissey): Yes, yes. They have would have been yeah.
Customer: And then the piano player, did you have a piano player on your ship? Okay.
Agent (Rose Morrissey): Yes, we did. Oh, we had a young guy that did a kind of a playlist music. Oh, we have one night. That was so fun. Dance the night of way with the staff. We had a great time. Oh, my goodness, that was fun. That was fun.
Customer: Yeah.
Customer: Yes. Yes. Yeah, cause I mean, everybody would go down to dinner and I'm sitting there in the piano player would come around and put those little boat of candles on all the tables and then sometimes, sometimes when my food came up, he was the one that brought it over to me and it was just so pleasant cause there was nobody up there but me.
Agent (Rose Morrissey): Uh-huh. Uh-huh. Oh.
Agent (Rose Morrissey): I know because everybody's out at dinner, having care. Oh, I would have loved that. Yeah, no, yeah, that's nice.
Customer: I know. Yeah, see and I just wanted to be alone. So anyway I'm just hoping for savoring France that's my deal. Let me ask you a question.
Agent (Rose Morrissey): Okay. Okay, I'll send I'm gonna send a message to our sales rep and see what she can do for us.
Customer: Okay. Savoring France cause I got other things.
Agent (Rose Morrissey): Yeah, you know, yeah, you've had like you've done, you've had what 2020 tub 25 tabs.
Customer: It, I think 21 I have and then I took twenty two and twenty three I think I'm going on 24 in January.
Agent (Rose Morrissey): What?
Agent (Rose Morrissey): Okay, you're gonna say 24 tub.
Customer: That tripping then steron bull is booked, so that's 25.
Agent (Rose Morrissey): Okay, yeah.
Customer: And the flowers would be 26.
Agent (Rose Morrissey): Oh, my goodness. Amazing, amazing, you know, we met a single gal on our cruise and, you know, she was worried about traveling solo and I said, do you know what don't be, because tala always gonna have a solo person, you know, and you can, yeah, hook up with them and talk to them and, you know, it's, it's not at all and, and the single solos, they feel very comfortable with to, and they feel safe with you. Yeah, yeah.
Customer: Give me a break. Yeah.
Customer: Correct, yeah.
Customer: Oh, yeah.
Customer: Oh, I always have but you know, on that month long trip rose, there were about six or seven or maybe eight of us, single solos, two of which were guys and the rest of the girls. But even all of those, I mean, I hate to sound snobby here but there was some. I really didn't want to have dinner with more than twice at a thirty ninth.
Agent (Rose Morrissey): Oh, wow.
Agent (Rose Morrissey): Yeah, mm-hmm, yeah, yeah, yeah, yeah, yeah, but, but.
Customer: So, you know, I was lying but we don't want.
Agent (Rose Morrissey): Mm-hmm yeah, so I told them at all you don't, don't feel I, it's safe. Yeah, mm-hmm.
Customer: Yeah, yeah. Oh, yeah, absolutely. You know, looking back at my notes here. The savoring France, if I can get on 426 to 55 I think it's what it is. I'm looking at Spain and Portugal on 57.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Yeah.
Customer: Say now it give me one to three trips backed up. You know, I've got all these options over here and everything dependent upon savoring France.
Agent (Rose Morrissey): Yeah. Yeah. Oh, I hope to have what do we because I know you're, your, I don't know, do you want to put a time if we don't, no. Okay. Okay.
Customer: I'm telling you.
Customer: No, no, you know, because I will do what I have to do and see what comes up. Let's see, there was also something I was interested in classic Italy, which would be fine 55, yeah, that's another one.
Agent (Rose Morrissey): Another one how many days are that? I think classic Italy is. What isn't that? Six days.
Customer: Yeah I don't remember now I'd have to look at my catalog.
Agent (Rose Morrissey): Let me see, let me look it up.
Customer: And then there was another one called Lisa on northern Italy that started on 57.
Agent (Rose Morrissey): Okay, so this Italy, classic, Italy is fourteen days.
Customer: Okay. See and.
Agent (Rose Morrissey): Lisa, Ma, northern Italy is eleven days.
Customer: Yeah, and, and I can then I think the 57 times had space so you know I'm just sort of thinking. Okay, everything right now is depending upon that one trip. Yeah.
Agent (Rose Morrissey): Favor Frank. Yeah, mm-hmm and a weekend, Tuscany and ambria I think you did that already.
Agent (Rose Morrissey): Yeah, mm-hmm you did that was a eight days.
Customer: Yes, yeah.
Customer: Yeah, there was another one down in the very boot of Indian. I'm not sure what it's called but, well, you know, let's see, I mean, I've gone through these town. Catalogs going okay. Maybe this, maybe this, maybe that.
Agent (Rose Morrissey): Mm-hmm yeah, the the only thing. Well, Tuscany and the Portofino coast. Have you done that?
Customer: Yes, I've done Portofino I'm not, I'm trying to think what else is on that trip.
Agent (Rose Morrissey): Have you, have you gone to Tinker Tinker Tata? You know the five? Oh, my god, it's so beautiful that area.
Customer: No, I haven't.
Customer: Shatara no, I don't think so. I did that Medica and cruise that went into pre and all of that stuff over there. See, I've never been to pizza, I've never been to what's the pump palm pay? I've been to Florence.
Agent (Rose Morrissey): Oh.
Agent (Rose Morrissey): Florence, have you been? Okay. Okay. See, because that Tena, that's the test taa and the Portofino coast that will take you to Florence. That will take you Sianna Luca Jen. And then I mean, it's, I've been to chana, it's beautiful, it's the five fishing villages along the coast of Italy. And the this it is just.
Customer: So you know I'm thinking.
Customer: Okay.
Customer: Oh.
Agent (Rose Morrissey): The scenery, because you, they overlook the Medar Andy and it just so, and there's a, a cafe up on the top of the hill that you can go to and just sit there and just like, I don't wanna leave. I don't wanna leave.
Customer: Yeah. Oh, I think that would be wonderful. Yeah.
Customer: I don't wanna leave, I just wanna stay here. Oh, yeah, you know, yeah, I'll have to go back and look at that one again but I, you know, I was going through my Europe land tours and that's when I came up with Spain and portage which is Madrid all the way over to or wherever it is, which is fine. I've never been to southern Maine and then I was thinking, well, after looking at the dam flowers, why don't I go up and do the Norwegian frod and the, it's too early to go up there. They're not running the trips, so.
Agent (Rose Morrissey): Yeah, yeah, mm-hmm.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Okay, yeah, so if you look at it, yeah, look at that one, Tuscany, synchro, Tata and the Portofino coast and look at the map. I don't, I don't you start out in Florence, so you can fly into Florence or fly into Roman. Yeah, yeah, and then since and then it goes to Sianna it's a land tour.
Customer: You know, there were.
Customer: Okay.
Customer: Oh, I love Florence. Yeah.
Agent (Rose Morrissey): Mm-hmm.
Customer: Yeah, it's got some page 46 on my catalog here, which is fine I, you know, I'm just going, okay, where can I back this up and how can I work all of this, if I get on and if I don't.
Agent (Rose Morrissey): The age.
Agent (Rose Morrissey): Well, well, this one April 29th you get off the one.
Customer: Oh, that was a different one.
Agent (Rose Morrissey): You can hop on this one. Mm-hmm.
Customer: Yeah, the one in Amsterdam.
Agent (Rose Morrissey): Yeah, after the Amsterdam one and this one starts in April 29th.
Customer: Yes.
Customer: Yes, see, know something like that might work. Let me, let me take a look at where it goes. Yeah, no, I've been to Florence but I have never been to any of those other places there.
Agent (Rose Morrissey): Mm-hmm. Mm-hmm.
Agent (Rose Morrissey): Yeah, look at them.
Agent (Rose Morrissey): Yeah, and you, I, mm-hmm.
Customer: And I love Florence.
Customer: So, you know I'm just kinda going okay. Answer my savoring France and after that I'll decide where I'm going next.
Agent (Rose Morrissey): It's.
Agent (Rose Morrissey): Oh, good you.
Customer: And I'm thinking so we'll, we'll work on it somewhere.
Agent (Rose Morrissey): Yes. Yes, I, I'm gonna send a message to our sales rep and he and I'm gonna tell her that you have the northern you know, Amsterdam tour already booked and you are wait listed for saving France. And we're, you know, we're just wanting to get that clear for you because you're, it's pending this tour for you to book others.
Customer: Okay.
Customer: Yes.
Customer: Others, cause I'm looking for if I can get on saving France, I'm looking for one after saving France a third. And if I can't do savoring France, I'll have to go back to the drawing board with whatever.
Agent (Rose Morrissey): Yes, yes, yes, so.
Agent (Rose Morrissey): Yeah, but this one, this one starts look at that on your, on your book. It starts April 20th in. So you're done with the Amsterdam one April 20th five. So, you have 123 days.
Customer: 25, yeah.
Customer: Yeah, which is fine. Yeah, I don't mind it a few days.
Agent (Rose Morrissey): Yeah, and then have mm-hmm and then hop on that one at on the 29th of April, have you done fua, Fugan.
Customer: At all.
Customer: Yeah.
Customer: I have not. That's the one I couldn't come up with. It's right down in the boot. Yeah, I have not and that was one I was thinking about.
Agent (Rose Morrissey): Yeah, down by the. Yes, that's possibly really nice.
Agent (Rose Morrissey): Mm-hmm mm-hmm that's another nice one, yeah.
Customer: Yeah, so you know that. Alright, now let me ask you this question cause I, you know, I'm sure I can come up with something at whenever we know about what's happening with savoring France I got a letter just recently from tech.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): Yeah, okay.
Agent (Rose Morrissey): Uh-huh.
Customer: And is it has something to do with book in March or April departure on all 2020 five Europe journeys by 113024 which I think I did for Amsterdam and you know good relationship with go will travel partners blah blah blah. They can do something with airfare economy, 990 premium economy 1790 business 3890.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Mm-hmm, well.
Customer: And.
Agent (Rose Morrissey): Go ahead.
Customer: Oh, I, that's all I know. I, you know, you got to read the fine print between the lines and I don't know the fine print.
Agent (Rose Morrissey): Okay, so what it is, it's their special that they run every year now. There is a timeframe. You have to travel from this date to this date to get that. Okay. Okay so March or April and he had.
Customer: Okay.
Customer: Yeah, it's March or April.
Customer: Yeah, April would be flowers.
Agent (Rose Morrissey): Okay. Okay, so I can find out what airfare would be on that special for this April but you're not gonna go and just come back. You're we're waiting for savoring friends so if savoring friends clears we can ask if you can go ahead and you know, and I when does that it's pending on you clearing the savoring France again.
Customer: Yeah.
Customer: No, I am not. Yeah.
Customer: Everything is clearing but, yeah.
Agent (Rose Morrissey): Yeah, pending on that mm-hmm.
Customer: Yup.
Customer: Well, let's just keep our fingers cost and see what you can come.
Agent (Rose Morrissey): Yeah, let me send a message out to my sales rep and see what she can do. You never know.
Customer: Okay, alright, and I'm not, yeah, well, I'm not gonna take much more of your time. I have one more question and it has to do with the flowers whatever's called and Holland in the spring. Yes, okay. I am booked in the very top four which is the 300 square foot room. Okay.
Agent (Rose Morrissey): Yes.
Agent (Rose Morrissey): The Holland, yeah. Mm-hmm.
Agent (Rose Morrissey): Yes, the suite category, you're in category seven yes, yes.
Customer: Seven.
Customer: Seven. Okay, I had a phone call this morning from my friend Judy Nicholson. You know, we've traveled together three times to Canada and she said, where are you going? I said, well, I'm going to go, finally, I'm going to go see the flowers, she said, oh, you are and I'm thinking, oh, you know, I know the trip is booked up and all that good stuff. And I thought, well, is it possible in that room, I think I'm in room 324 which is a big room. Is it possible to get two twin beds in there instead of one?
Agent (Rose Morrissey): Yeah, mm-hmm.
Agent (Rose Morrissey): Mm-hmm. Mm-hmm.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yeah. Yes, yes, you can do two people in there.
Customer: And would it be possible would it, yeah, it says that they'll sleep three but that's a sof a bad over there it's a pull out sofa and I'm thinking well you know if I can get that one bed out of there and put two twin beds for us, oh, I might ask her or if what if I can do this, if she's interested in joining me on that trip.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yeah, it is.
Agent (Rose Morrissey): Yeah, I ask.
Agent (Rose Morrissey): Okay. Do you want me to ask by now that's but I believe you can do two beds but I'll double-check.
Customer: Yes.
Agent (Rose Morrissey): Okay.
Customer: Okay.
Customer: And if so, I will ask Judy if she has an interest cause she sounded like her heart was just broken. That I was taking this trip and I said, Judy, I know it's booked and then I thought, well, you know, here and you are up on the third floor. You got the biggest room on the ship and I did go look at the picture, the pictures big enough that I could share it.
Agent (Rose Morrissey): Mm-hmm. Mm-hmm.
Agent (Rose Morrissey): And you?
Agent (Rose Morrissey): Yeah, you could share the room and then it share the cost. Yeah, yeah, yeah, yeah, yeah, yeah.
Customer: And.
Customer: Oh, of course, if she's going.
Customer: But I did not want to say anything to her until I knew for sure that we could get that double bed out of their queen or whatever it is in two singles in there.
Agent (Rose Morrissey): Okay, let me check, let me check and then I'll call you right back and let you know.
Customer: Okay.
Customer: Okay, well don't forget to ask about your sales rep about France.
Agent (Rose Morrissey): I know. So, let me, let me, yeah, I've got that in my notes here.
Customer: I'm gonna be here. Yeah, I'm gonna be here just call me whenever.
Agent (Rose Morrissey): Okay, call you right back. Thank you, bye-bye.
Customer: I'll. Okay, thanks rose. Alright, bye-bye.