Agent (Victoria Hill): Good morning. This is Victoria with pap travel. How may I assist you?
Customer: Hi Victoria, it's Carol Duy I was afraid I was going to get a voicemail. I'm doing fine. Well I'm not doing fine because I'm confused, we're trying to figure out whether to do the door to door, door to door with no air or the port port
Agent (Victoria Hill): Hi, Carol, how are you doing today?
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): I would say my suggestion is the cancellation policies with the port to port are much more strict than the door to door. So my suggestion is to book it as a door to door. And if that a later date, you decide. Yes. Indeed we're doing it, we're going, we're 100 percent. We could then switch it to a port to port. And move forward with the payment at that time.
Customer: Right.
Customer: Like before the final payment.
Agent (Victoria Hill): Correct, yes ma'am.
Customer: Okay, so the only thing would be the deposit would be more.
Agent (Victoria Hill): Deposit shouldn't be more for either. It's still gonna be fifteen percent of the cruise fair, but the promotions are going to be different.
Customer: But.
Customer: Right.
Customer: The cruises, is that be lower two situate, right? But the cruise fair will be, would be lower in the port to port it. That. Yeah, the, okay, okay, I tried to with this Roger, I tried to work through this and the little spreadsheet, the, assuming the cancellation piece isn't that important to us that we're not really.
Agent (Victoria Hill): That would be correct, yes.
Agent (Victoria Hill): Hello.
Customer: Well, you know that's, cause obviously if there's a significance you're going to cancel then it's, you know, much better to do the door door. But and thing that it looks like the difference between daughter door no air and the port, port, is basically the only differences are transfers from to, and from the airport in each location and, oh, and yeah, well the, yeah, the airport hotel transfers and that seems to be it for like, you know, a $5,000 difference in price.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Mm-hmm. Mm-hmm.
Customer: Okay, is it, is my logic correct there?
Agent (Victoria Hill): It is, yes. So if cancellation penalty's and our cancellation policy isn't of something that is of concern at this time. Then yes, I mean, port to port obviously, it's gonna provide you a much larger savings without, you know, all of the door to door, we'll say extras that they're going to provide but yes.
Customer: But it seems the only extras would be losing out on would be, you know, getting to the airport, getting the from the airport to the hotel that they do, and then ship to the airport and home from the airport.
Agent (Victoria Hill): Correct.
Agent (Victoria Hill): Correct, yes. Yeah, dot or the port to port, really is just cruise only, that really is all that it is.
Customer: Well no, no, nobody the hotel, the a charter flights and.
Agent (Victoria Hill): Well, yes but I mean when we're looking at, at a, a bigger picture we'll say when we're comparing a door to door with a port to port, port, to port, is really just that it is cruise only. It doesn't have all of the transfers from, you know, the executive transfers from house to airport airport to ship and, or hotel. So, yes, when I say cruise only it is just say cruise I'm not meaning it as just a cruise only. But yes I believe you both understand what it is that I am trying to explain.
Customer: Right.
Customer: Right.
Customer: Right, but it, but it would include like when you're at the hotel, the hotel and then from the hotel and then that airfare transfers to the ship, at that point, I.
Agent (Victoria Hill): Correct. Yes. Yes, that will be provided on this type of itinerary.
Customer: Okay, and then on the, it, the port port you have your penalty of. It's like fifteen percent up.
Agent (Victoria Hill): Mm-hmm your deposit is absolutely nonrefundable, correct.
Customer: We add the $2 fifty to that, the $200.
Agent (Victoria Hill): So no, if you do port to port and you cancel the deposit is absolutely nonrefundable there is no $250 admin fee.
Customer: Right.
Customer: No. Okay. Okay, do you know if like, an insurance policy covers vers that cancellation.
Agent (Victoria Hill): I would strongly suggest that, yes, if you are wanting to do a port to port invest in insurance.
Customer: Well, yeah, okay anyway, also. Alright, do you owe?
Customer: Okay. Okay. The prices that are on the Chris, the silver seas right now because we don't have your prices and I guess they call me the same.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Our prices are going to be the exact same with silver seat. We are able to provide you a ten percent cash back rebate, regardless of your doing door to door or port to port.
Customer: Okay. Now the thing is we don't have any prices from you or we have theirs but we don't know right now that $6,000 is in effect that.
Agent (Victoria Hill): So, the two, yes, so the rates that you're actually seeing those bold printed, those already include either the two or the 4000 so there is going to be an additional two or 4000 off, it's already including those as to what's showing online.
Customer: Oh, oh, no.
Customer: Right.
Customer: Okay, that was a.
Customer: Okay.
Customer: Great, that was one of my questions. Okay, 11 quick thing on deviation so every cruise line sees to be different on that some very others the if we would decide to do the air with them which I don't think we're going to do but if we would and we said okay, we want to fly on the united or star alliance you know, can they do that easily on the door to door.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): That is where the custom air fee is going to come into play with silver sea and so you and I had spoke about that yesterday. In order to make any types of requests on the airfare that silvers could provide to you. There is a fee that you will have to pay.
Customer: But.
Customer: But.
Customer: Okay, it's a 150 dollars each. I heard that but I mean, if they are they gonna say, well no, we can't do united cause we've got a special deal with delta and they're cheaper or something.
Agent (Victoria Hill): We don't know until we're actually making the request and they come back.
Customer: Okay, okay.
Customer: Okay cause if we did the no air then we would probably, we would probably go in a day earlier the self to get to the hotel on time for your.
Agent (Victoria Hill): Definitely recommend that. Yes. Yes.
Agent (Victoria Hill): No, I absolutely recommend a pre night right now regardless of where you're going in the world even on a domestic tour highly recommend any type of freight.
Customer: Right.
Customer: We. Okay. Do you know what hotel is in Santiago? What is used?
Agent (Victoria Hill): For 2025 they probably do not have their contracts out yet. See what it might list on hotel.
Customer: Just wondering about transfers, and like, how far is it from the airport and.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Yeah, the hotel even on their website is not listed at this time.
Customer: Okay.
Agent (Victoria Hill): Let me see what it might be for $24.
Customer: Oh, for like the.
Customer: Okay.
Agent (Victoria Hill): St.
Agent (Victoria Hill): So, on their website for a 2024 departure, it states that it is the hotel Santiago. My Mandan.
Customer: Mm-hmm.
Customer: Okay.
Customer: Okay.
Customer: Thank you and let's see. Yeah, because when we look right now, of course you're out but the air right now for buses business from us we would go from Houston probably and it's a direct flight to Santiago for like $4,000 something.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Total.
Customer: Which each?
Agent (Victoria Hill): Okay.
Customer: Which your in the well not your silvers upgrade to business is $8,000 for two oh, so that's a big difference there.
Agent (Victoria Hill): Mm-hmm. Mm-hmm.
Agent (Victoria Hill): Correct.
Customer: But cause that, that's what's got us trying to, you know, figure out if which way to go here. Yeah, economy, it doesn't matter but.
Agent (Victoria Hill): Mm-hmm.
Customer: Can you, can you do a, a comparison and send them to us or.
Agent (Victoria Hill): Okay. Comparison for the pricing on the cruising itself.
Customer: The door to, door, the door to door air and the port port
Agent (Victoria Hill): Sure.
Agent (Victoria Hill): Sure, absolutely I can go ahead and pro.
Customer: And this, okay, and we're looking at a veranda on their website it, they're saying that Randa only $1,000 more per person and Vista then the lowest, if that's correct then. Yeah, looking at Randa.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Okay, correct, correct.
Customer: Might have to shovel it off though.
Agent (Victoria Hill): Alright, let's see. February 27th.
Customer: And then, we'd probably be looking at it. I looked at the ones that available of the port side.
Agent (Victoria Hill): Okay.
Customer: So, like I think $6,620 yeah, you think port side would be better for that one coming around.
Agent (Victoria Hill): I think if we're, because it is somewhat of a, a, I don't wanna say a round trip, but as we're coming in or as you're coming into the Artic you would want to be port side. Yes, now of course, you're not going to be stationary in these areas, especially if the captain gets confirmation that there's something to see.
Customer: Right.
Customer: Right.
Agent (Victoria Hill): At a certain location. But yes, if you are wanting to be land side as you're coming onto the continent, then yes port side.
Customer: Okay, and it looked like either 6:20 or 522 or available at this point. I don't know if that makes a big difference. Ones in be, I think they're both in between other cabins.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Perfect. Alright.
Agent (Victoria Hill): Well.
Agent (Victoria Hill): Correct, I was looking at 6:20 for you as well last night when I was looking at availability, I know that in my email I suggested 5:25 and that was simply just because that is the most mid ship that is available of that category. So, yes, yup.
Customer: It was right.
Customer: Okay.
Agent (Victoria Hill): Yup.
Customer: And.
Agent (Victoria Hill): So, I will send you the quote for the door to door. Do you want door to door with and without the airfare as well as port to port.
Customer: Okay.
Customer: Sure if you can. If it's not a lot more work.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Oh, it's okay. Door with.
Agent (Victoria Hill): Ouch air.
Agent (Victoria Hill): Port, okay and what other information can I provide you?
Customer: I think that's it, I think you've answered everything else.
Agent (Victoria Hill): Alright, well let me gather this information. I will go ahead and send everything via email so that you have everything there in black and white if you would like for me to go ahead and move what was that?
Customer: Hey.
Customer: Yeah, I know. Oh, help better.
Customer: Maybe that'll explain it better than his spreadsheet. He did all spreadsheet.
Agent (Victoria Hill): It's okay, if there's anything that is questionable, or if you have any concerns about the information I sent to you, just let me know and I will try and.
Customer: Okay.
Customer: Okay.
Agent (Victoria Hill): Provided to, in a different language.
Customer: Good luck. No.
Customer: It probably be a lot to understand you, okay, you didn't hear that. You didn't hear that. Okay, that'll also have deposits, like, deposits and stuff. Okay.
Agent (Victoria Hill): I didn't. Nope, nope.
Agent (Victoria Hill): Yes.
Agent (Victoria Hill): Yup, absolutely. I will go ahead and work on getting all of this information for you and to you and you let me know what else you have any questions on or if there's anything that I missed.
Customer: Oh.
Customer: Gotcha. And we do have we get the annual policy from aliens. So we have Burch there but, okay, we're gonna do this. Don't know how.
Agent (Victoria Hill): Okay, excellent then.
Agent (Victoria Hill): Great, no.
Customer: Yeah, I'm sure what dark B.
Agent (Victoria Hill): We're gonna work through it, we're gonna model through it.
Customer: Let's see that's it. Okay. Thank you, Victoria.
Agent (Victoria Hill): Absolutely, my pleasure. We will talk again soon.
Customer: Okay. Alright, bye.
Agent (Victoria Hill): Thank you, bye.