Agent (Shari Bazzoni): Hi, this is sherry at Pavlus. Travel. How are you?
Customer: Oh, hi cherry. We, I am good and you.
Agent (Shari Bazzoni): I'm good, really good we're busy here but that's good so I'm happy to help you out.
Customer: Oh, excellent, excellent jey yes cherry I was looking at a some cruises for next year and royal had well they said they had like a sale. I know that from now until the time you know they will bring out some other is different sales and things but I just wanted to take a hold of that offer. They were giving but there's yeah, to do you know to have some more time a and.
Agent (Shari Bazzoni): Okay.
Customer: But I had a one question, I wanted to consult with you in the address in my last cruise everything was fine but we only had one in season it was something with the bed I was leaking on if when I, you know, the first day when I was going to bed I saw that the bed was like stain and I G, this is the first time I have experience something like that and I said and he was a very big SS thing and I said, my god, because it was, it was small, you say well maybe the person didn't see it, you know the person that make the bed but it was significant. So, I went to guest relations, I, you know take a a picture or send it to them and, and they will send somebody to change everything up and then the person in-charge of housekeeping call me and said you know, we want to, you not apologize for what happened, give you like a ten percent credit for a next do you know an ex cruise and I, yeah, I said okay, okay.
Agent (Shari Bazzoni): Sure.
Agent (Shari Bazzoni): Oh, gosh.
Agent (Shari Bazzoni): Yeah.
Agent (Shari Bazzoni): Uh-huh.
Agent (Shari Bazzoni): Okay.
Customer: And then, but when I reach, and then they send me like a letter. They put it in the coin. But when I arrive here in my house some days after that, royal send me an email. A. And what they did. They divided that credit between my niece and me. Although I was the one that had the, her bed was okay. And so I wonder sherry this is one of the things I wanted to find out.
Agent (Shari Bazzoni): Uh-huh.
Customer: If it's possible if I am going on a Ma cruise with them. But I am going by myself this will be like a single car my niece is not coming this time. Do you think or maybe we have to, with them. If they could like, apply, apply the whole credit to me or things, I don't know why they divided it and if there is no other way if she's not traveling.
Agent (Shari Bazzoni): Yeah. I don't know, I would have to ask you know upon that. If you can you know, send me a copy of what they sent you. I can definitely check on it and see or if they, if that's, if that's the best we could. I can't tell you off if they would do that or not. But I can check on it.
Customer: Okay, definitely.
Customer: Exactly, yes. A. I am going to send you to be sure that you, they sent two emails. One, do you know address to her and one to, to me. And the other thing is it's sherry, I wanted to ask you, do you remember that the last time you will have offer me like the insurance that royal provides?
Agent (Shari Bazzoni): Yes.
Customer: And I was reading in the, at, at that moment I said no because it was so close to the you know that I said well, thinking about a trip interruption but it was not you, no problem. That, that's something will happen and I decided like to take the risk but now since DC I am this will be like a solo trip. I will, you know it's or morning on my part you know Atta, I just, I guess I was reading yesterday I see that they have like, it's a combination of an insurance in case is for medical reason on my cover reason both they also have like.
Agent (Shari Bazzoni): Uh-huh.
Agent (Shari Bazzoni): Right.
Customer: And I think it is provided the second part is provided by not by the insurance companies like if the cancellation is not for the COVID reasons, they offer like a ninety percent a reimbursement. Both, both as a cruise. The future crew squad have you have any experience with the royal with somebody that has but that kind of the insurance they provide if I am interpreting this correctly.
Agent (Shari Bazzoni): Mm-hmm.
Agent (Shari Bazzoni): I have not and unfortunately I know we probably talked about it before but we're not licensed insurance agents so they don't let us go into any specifics so I can send you price quotes and I can send you links to look over but they don't let us be specific on it because we could be saying the wrong thing cause we're not licensed insurance.
Customer: Mm-hmm.
Customer: Oh.
Customer: Oh, you understand this. Yeah, the other thing I wanted to be sure, well, I guess if they are offering it applies to per week cause sometimes per vehicle is in like in a limbo because where you guys, you know, part of the United States, what is a strange relationship and sometimes things apply and sometimes they don't. So yeah, maybe I should call maybe directly royal and be sure that applies to for a vehicle and you know, how.
Agent (Shari Bazzoni): Right.
Agent (Shari Bazzoni): Yeah.
Agent (Shari Bazzoni): Yeah, you can or if you're book, if you're, if you're booking something we can try to add it and if it accepts it then, then they have your address, then it should be fine.
Customer: Exactly, I am registered with the, my, the exa. Exactly. They're the ones that you say lose, this doesn't apply to you. Yes, and then let me they gave me. I put that on hold, they gave me until Sunday at 11:00 PM Eastern Time to place the deposit because you know they deposit is 450. So I just wanted to have some and is not refund. Will that you know of they didn't.
Agent (Shari Bazzoni): Right.
Agent (Shari Bazzoni): Right.
Customer: You know saying the website they didn't say sometimes I have seen here in for Rica like so, agencies like advertising that you know we have a reduced deposit for these three believe $100 or if you lose the $100 it's not Soha big saying us $450 but I haven't seen their website anything I don't know if you as an agency.
Agent (Shari Bazzoni): We have whatever promotions that are going on at the current time. If you have something on hold that requires a deposit by Sunday it's best if you go ahead and pay that directly with them because the transfer process can take a few days and I don't want you to lose that booking but once you've got the deposit paid and the question about the insurance on it, we definitely can put in for the online transfer and get it sent to us and then I can add our perks on top of that.
Customer: Have.
Customer: Oh, okay.
Customer: Oh, that's perfect. So that's what I was going to ask usually they are, since I maybe they need some days also to, to, to, to, to do order, I have to check do you know, the airline ticket I have some miles on, on Ju night that does maybe I can do so I want, like, to do other things and take advantage of the Sunday deadline and then transfer.
Agent (Shari Bazzoni): Yeah.
Agent (Shari Bazzoni): Mm-hmm.
Agent (Shari Bazzoni): Yeah. And I would definitely ask them too while you're doing that about that voucher, you received and you explain to them I received this voucher address to, to both of us. It really should have gone just to me, can I apply it onto my booking but they won't let me talk about your booking until it's in our hands and I don't want to disrupt that deposit because we don't want you to lose the pricing.
Customer: Okay. So I should send you those emails about the voucher but you won't do anything until the transfer. Do you think it's better to wait?
Agent (Shari Bazzoni): I can't do any, yeah, I can't do anything with your booking until it's transferred to us. So, when you call them, and you ask about the insurance, I would ask them at that time I've got these vouchers. Can I apply them to my booking and it may cover the deposit. I don't know.
Customer: Okay.
Customer: Okay. I will. Okay, yeah, I will. Just because one of the vouchers, a cutter cut arenas a voucher was 111 and mine is since I was the first passenger obviously my my fare was and higher is 247. So it's 358 the that obviously doesn't have with the, with the depo. And, yeah, I will, yes, I will then.
Agent (Shari Bazzoni): Oh, yeah, I would definitely check it and see if they can apply that before you pay your deposit and also pay the deposit before we tried to transfer. So, we don't lose your booking.
Customer: Okay. Okay, that's fine. Oh, then I will do that. I will call them and should I when I put that reservation on hold I didn't do and I didn't and you know, press the, the thing about the insurance since I didn't, you know, I was a, a, a little confused with that. Do you think I or that can be applied or requested when I transfer the reservation to you?
Agent (Shari Bazzoni): Yeah, when you talk to them you can add the insurance at anytime up until final payment. So you can ask them if you want to add it now. You can ask them when you talk to them. If about the vouchers you can ask. Can I, what is the insurance cost and what does it cover and they can tell you and you can add it at the time of your deposit. Or you can wait and add it up until final payment.
Customer: Okay.
Customer: Okay. Okay, that's great. Okay, cherry then okay, I will do those calls and as soon as I put the deposit I will send you the information, the reservation information and the vouchers if they need for you to because they put here that.
Agent (Shari Bazzoni): Okay.
Agent (Shari Bazzoni): Alright.
Customer: It should be did they explain here or something to the travel aging that how to do the redemption? But, yeah, I will ask them and I will send all.
Agent (Shari Bazzoni): Yeah, if you have the vouchers and you're talking to them they should be able to apply it themselves at that time cause it should be listed under your loyalty number with them I would assume.
Customer: Okay, okay, okay, I will then, I will call them today and find out how this works and then a after Sunday, I will then send you finally I do all these. I pay the deposit. I will send it to you and so you can claim it.
Agent (Shari Bazzoni): Perfect, that sounds wonderful. Well, I, I'll wait to hear from you and then we'll do the online transfer and I can add our perks on top of it and then the rest will go through us from there on out.
Customer: Oh.
Customer: Oh, excellent cherry, I appreciate it very much your call.
Agent (Shari Bazzoni): Okay, sure. Yes, of course. We appreciate your business. And any referrals. You have a wonderful day, and let me know if you have any other questions.
Customer: Okay, thank you. Bye-bye.
Agent (Shari Bazzoni): Thank you, bye-bye.