Agent (Michael Escobar): Hi, this is Michael with the publish travel air department. How can I be of assistance? I.
Customer: Yes, hi Michael. I was speaking with Ashley the other day and she said she was booking the my, my flight for me. Can you help me with that? I wanna just make sure that you, yes, I do, it's 972-8673.
Agent (Michael Escobar): Okay. Yes, ma'am. Do you happen to have your booking number?
Agent (Michael Escobar): Alright, thank you. Let me get that pulled up here.
Agent (Michael Escobar): And yes I do see that Viking trip and the flights I have departing of New York on July 27th flying non-stop. To bar salon with United Airlines and then, returning non-stop from Rome on the 4th of August.
Customer: Oh, on the 4th of August. And do you know where the seating is? And what kind of seating and if they were extra pricing involved?
Agent (Michael Escobar): Let's take a look here. One moment.
Customer: Friday after to find out pricing for like economy plus or an upgraded fee. I don't know what you did, I can't find it in my email.
Agent (Michael Escobar): I, yeah, so I see that Ashley did send that seating information. Let me just pull up those seat maps now so that way I can confirm nothing's changed we saw the sale availability.
Customer: Okay, thank you.
Agent (Michael Escobar): Yeah, so this point is a 232 configuration and the economy class and you said that you, you're currently in the two seats on the left hand side of the plane 4248. A. N. B. And you said you might be interested in extra lake room.
Customer: Yeah, I did. We've had asked if she could let me know the difference in pricing?
Agent (Michael Escobar): Yes. So I see here there's a few options. If you want to do that. If you want exit row seating that will have a cost of $250 per person.
Customer: Okay.
Agent (Michael Escobar): And then if you just want extra leg room but you don't need the exit grow that would be $228 I'm sorry, $226.99 per person.
Customer: And okay.
Customer: Okay, now in the exit row, do the seat to?
Agent (Michael Escobar): Let me just confirm, I believe so.
Customer: Mm-hmm, and they can't be anything on the floor. They have to be mailed ahead.
Agent (Michael Escobar): That is correct and yes, and you have to be able to assist in the case of emergency.
Customer: Yeah, able to help this system to know I would like to see if there's any, any seats in the 22 sections that I can add the 226 a ticket to for the upgrade.
Agent (Michael Escobar): Yes, so there are seats available in row forty that'd be forty K. as in kilo, L. as in Lima, available for $22,699 per person.
Customer: And those are the two, those two fees together by the window and the aisle I guess. Okay. I'd like to switch into those, please, if possible.
Agent (Michael Escobar): Yes.
Agent (Michael Escobar): Okay, and are you interested in extra like room on the return as well?
Customer: Yes please.
Agent (Michael Escobar): Okay, so, on the return.
Agent (Michael Escobar): For extra leg room seating that is not the exit grow, but just extra leg room.
Agent (Michael Escobar): 39 AMB would be available and united is charging an additional $194.99 per person for that.
Customer: And those are two seats together by the window in the aisle, right? Okay, perfect not a problem. I can give you a card and you can do this for me.
Agent (Michael Escobar): Yes ma'am.
Agent (Michael Escobar): Okay. Yes let me just get ready for that.
Customer: Great.
Agent (Michael Escobar): Okay, so, we do have an American Express ending in 5003 or you want to use that card.
Customer: No, I'd like to use a different card.
Agent (Michael Escobar): Okay, I'm ready.
Customer: The card number is 5378.
Customer: 1100.
Agent (Michael Escobar): Mm-hmm.
Customer: 45707973.
Agent (Michael Escobar): And the security code.
Customer: The security code is 276.
Agent (Michael Escobar): And the expiration date.
Customer: 331.
Agent (Michael Escobar): And is this card in your name?
Customer: Yes, Deborah. Contino.
Agent (Michael Escobar): Okay, fantastic, I will add that here and alright, so the total for the, four extra leg room seats outbound and return you're looking at a total cost of $843.96.
Customer: Great, thank you.
Agent (Michael Escobar): Okay, it's just gonna be a moment here while I process that payment.
Agent (Michael Escobar): And are you still at 1116 North Ocean Boulevard.
Customer: Yes.
Agent (Michael Escobar): Alright, great.
Agent (Michael Escobar): Alright. It'll be just a moment here all that loads.
Customer: Great, thank you.
Agent (Michael Escobar): Alright, so that charge has gone through, I'll be able to send you the updated confirmation, I just have to reach out to Viking to get their copy as well. So that way it's all on one sheet.
Customer: Okay, is there a confirmation that you can give me now or?
Customer: From your end?
Agent (Michael Escobar): I can send, I can send you the confirmation of the seat purchase. Yes, ma'am.
Customer: Yes, perfect.
Agent (Michael Escobar): Alright, so let me just get that over to you now and then I'll follow up here in a little bit with the liking confirmation. But let me just put that in.
Agent (Michael Escobar): Alright, you should see it within your email, within the next five to ten minutes.
Customer: So in the next few minutes, I should be getting.
Customer: Not yet, I didn't get it yet. Let's.
Customer: See.
Customer: And he sent it to deal 1018. At Gmail.
Agent (Michael Escobar): Yes ma'am. Sometimes our emails are a little bit slow.
Customer: Okay, well I will hold you up if anything I'll call back I don't see it.
Agent (Michael Escobar): Okay, yes, ma'am and I'll follow up a little bit later on today like I said with the Viking version.
Customer: Okay, great. Thank you very much.
Agent (Michael Escobar): Yes ma'am. I hope you have a good rest of your day.
Customer: You too, take care, bye-bye.
Agent (Michael Escobar): Goodbye.
Customer: Okay.