Agent (Krista Decker): Thank you for calling travel home of the best referral program. This is Krista in guest relations. How can I help you?
Customer: But I have a booking with you that I'm supposed to pay for today and I've been call, I've been calling Tracy for at least a week. Leaving messages and leaving messages and leave a message. Very, very disturbing. So anyway, what do you want to know first?
Agent (Krista Decker): Sure.
Agent (Krista Decker): I'm so sorry to hear that. First of all but I can definitely take care of that for you. What's your booking or confirmation number?
Customer: Of course it's here simple. Well my name, do just a sec.
Agent (Krista Decker): If you don't have the booking number I can definitely look you up by name.
Customer: I'm looking.
Customer: Then I got to find my glasses. Let's see.
Customer: See 30100185.
Agent (Krista Decker): Okay. Let me just pull you up here.
Customer: Okay.
Customer: And this is outdated because it says two travelers and it's only one.
Agent (Krista Decker): Okay, I can definitely get you an updated booking too.
Customer: And I have a couple of requests. Oh, you need it twice? That's what I kept asking miss Tracy, was the, instead of zipping through the telephone number for you to call you that she repeat the telephone number twice because you can't always, you know, grab a pen and have everything, she's very, very quick. So, what did you ask for me?
Agent (Krista Decker): Can you give me that one more time. 301.
Agent (Krista Decker): Is that booking number?
Customer: 30100185.
Agent (Krista Decker): 35, okay, thank you. Gotcha here, Darlene.
Customer: That's me.
Agent (Krista Decker): And.
Agent (Krista Decker): Take a.
Customer: I, I've got a credit card here that'll cover the I think it's 18000 plus.
Agent (Krista Decker): It looks like your final pay was already made this morning at 6:57 AM.
Customer: Okay, and what credit card number did you use?
Agent (Krista Decker): Mastercard, 9233.
Customer: 9233 let's see if I address. Nope. Yeah, that's a different one that I had but if it went through that's fine but I have another one that I was.
Agent (Krista Decker): Yup. Yup, you are all set if she emailed you over a final invoice, so you have an updated invoice in your email right now.
Customer: Okay, I'm just been on my email and I didn't see it. So I would I, what I, yeah, well it disconcerting when you things don't happen where you think they're supposed to happen. I did see one in my, in my junk mail and it says it had been, that's probably it and I was going to look for it because I didn't see it on my credit card.
Agent (Krista Decker): No, let's check out then.
Agent (Krista Decker): That, that's probably it then.
Customer: Anyway.
Agent (Krista Decker): Yeah, it may take a couple of days to show up on your credit card. Sometimes it can take EvenUp to a week to reflect but it does say it's in full, so everything went through just fine and then you do $1,800,703.03.
Customer: Okay.
Customer: And how much was it for? Eight?
Customer: Okay. Now I have I've been asking her to help me with some additional bookings and, and she doesn't call back. So, I've got.
Agent (Krista Decker): Okay.
Agent (Krista Decker): I am going to put a, I'm gonna put a travel plan or callback request in for her, and I'm gonna let her know that she has been repeating missing your calls and that you need a callback.
Customer: I appreciate that. Okay, now I'm go, I'm going on the Windstar what you can see and what I've never, I've never been on a Windsor. I've only travel on regent in recent years, however.
Agent (Krista Decker): Absolutely.
Agent (Krista Decker): Yes, yeah.
Customer: I am staying a couple of extra days at the par hotel at $680 at $680 a night. Yes, and I wanted to go and I lost all the stuff on our here her. What do you call it? Her? Email and what do you, it's.
Agent (Krista Decker): Oh, very nice.
Agent (Krista Decker): Voicemail.
Customer: No, it was in writing. Because I wanted the, a, I wanted the. The.
Agent (Krista Decker): Okay.
Customer: The spelling to be right because they do spell things a lot differently and ice than they do any place else in the world. So, yes, they do. So I wanted to go to the, and, and obviously it's gonna be booked probably by now but I wanted to go to where the continent divide and then I wanted to even see the see the send watcher too and those I've left messages for her and I don't get anything back. So, it's just conserving to see her. I certainly don't my bill there. Yeah, I don't want to go there and sit in my $600.680 room and suck my thumb.
Agent (Krista Decker): They do.
Agent (Krista Decker): Okay.
Agent (Krista Decker): Okay.
Agent (Krista Decker): Oh, I do apologize for that.
Agent (Krista Decker): Well, we can definitely help you out with booking something but I'll start with getting a callback to you from Tracy, that way you can start there and then we can look at some options for you.
Customer: Okay.
Customer: Okay.
Customer: Well, just tell him, just tell to look at, tell her to look for her at her Texas and text we, XT cause all the spell is correct. One is this, I wanted to see the sun watcher and I want to go back. I've been to this will be my third time did not my favorite phone. But yeah, but once I was on the twice, I was on regent the first time it was just a quick stop cause we were supposed to go to Greenland and the weather was too bad so they let us stay longer in, in Iceland you know planned to futures for us. I'm sure you're very familiar with it regent and have the.
Agent (Krista Decker): Okay.
Agent (Krista Decker): Oh, wow.
Customer: The excursions are included, so that was super and yes, and the gratuities and all of that, so are, are these on onboard well, they changed so now they've been bought by NCL so things are changing so that, that's a little disturbing.
Agent (Krista Decker): Yes, yeah, that's nice.
Agent (Krista Decker): Yeah, less to worry about.
Agent (Krista Decker): Yeah.
Agent (Krista Decker): I think no region tends to do a very good job too so hopefully they keep things pretty consistent.
Customer: I'm sorry. Say that again please.
Agent (Krista Decker): I said nor region tends to take care of things very well as well so hopefully they keep things consistent.
Customer: Okay.
Customer: Yeah, before it was on region. I used to go on NCL all the time. Grandkids. Yeah, took Chris grandkids on Mineta cruise and I took a couple of years in a row, some years back and before that we went on Mexican, you know, first tripper kind of thing where we took my F. daughter-in-law but anyway, so what about the so she, she's supposed to call me back, I'm going to be and we'll call.
Agent (Krista Decker): Oh, really, okay.
Agent (Krista Decker): Yes, I'm gonna put a note in here to have her call you as soon as possible.
Customer: Okay, okay, please mentioned something about the sun watcher and that no, of course, I don't see it like the name of the, where the is.
Customer: Separate and you can be on two continents at the or I should to, to ii plates at the same time which is Ma, magical anyway. And so I don't remember the spelling. I can look it up cause I've got my house somewhere and you said you, well, we'll find out about it cause I had another credit card I all mapped out.
Customer: And, yeah, and trying to get.
Customer: Okay.
Customer: Doctor Esan is calling now I'll have to call him back. So, anyway, you got enough information cause I'm gonna be out and now she's gonna call and I'm gonna be in the car and then I won't be able to find it.
Agent (Krista Decker): Yeah, I think we're all set.
Agent (Krista Decker): Do you want me to let her know a specific time you were not available.
Customer: I don't know when I will because I'm I've, you know, do volunteer work too so and then Dennis is.
Agent (Krista Decker): Okay, and I'll just let her know to give you a call as soon as possible and if she doesn't reach you, she'll leave a voicemail.
Customer: Please and at a time and a voicemail with clear instruction about what her telephone number is because I keep getting, you know, redirected to you and I you guys, you guys do a great job. I, I'm not the least bit concerned about that and I trust my friend who has, who travels extensively and has used Tracy for a few things. So anyway, so so want sun watcher, sun watch or something like that and then the continental thing I think starts with the team.
Agent (Krista Decker): Okay.
Customer: Oh, god go away. That's my dentist. He's saying he wants to see me tomorrow. So I'm new and your name is.
Agent (Krista Decker): Oh.
Agent (Krista Decker): My name is Krista.
Customer: Thanks Krista. At least I have.
Agent (Krista Decker): My pleasure. Have a great rest of your day.
Customer: Oh, well, oh, my goodness. She must be in on the east coast too with the rest of your day definitely. Can, can, I can understand. Oh, you poor thing you've got that, you've got that mirror that does not know how to smile. He only knows how to smirk, so.
Agent (Krista Decker): Yes. I'm in New York.
Customer: You are in the city? Are you?
Agent (Krista Decker): No, no I'm update.
Customer: You, you're better off so you don't have him as a mirror and he's gonna mess things up. But you take care Krista. I really appreciate your attentive. Thank you.
Agent (Krista Decker): Yes.
Agent (Krista Decker): You have a wonderful day.
Customer: Okay, did they I got say your way you do they take care?
Agent (Krista Decker): Bye-bye.
Customer: Bye.