Customer: I.
Agent (Ryan Taylor): Good afternoon and thank you so much for calling publish travel. This is Ryan with the guest relations department. How can I help you today?
Customer: Hi Ryan. Is it Ryan? Did I say it, right?
Agent (Ryan Taylor): Yeah, that's correct. Mm-hmm.
Customer: Okay, hi Ryan, good morning. This is Al brown and I'm calling so I can pay for my unit world boat cruise, and I have.
Agent (Ryan Taylor): Okay, miss brown, do you have that reservation number?
Customer: Yes, let me give you that. Let me look for it here. Reservation number.
Customer: Hold on.
Customer: That's all I had a reservation number on this thing, so.
Agent (Ryan Taylor): Or maybe a booking confirmation maybe it's listed as the.
Customer: Well, I have a reservation with Al or would that work?
Agent (Ryan Taylor): That's the number or, or you said you know, world at first.
Customer: Okay, oh, oh, I'm sorry. It's how okay, it's well we've been on unit world numerous times that this one's here for us. Okay, it's G, as in George, V., as in Victor, Y, as in yellow, six B as in boy, 06085.
Agent (Ryan Taylor): Oh, that's okay.
Agent (Ryan Taylor): Oh, okay. Mm-hmm.
Agent (Ryan Taylor): Okay, thank you so much for that information. Just using that to get it pulled up here.
Agent (Ryan Taylor): And great. Yes I see. This is the pal executive cruise departing November 2026 for Brusen.
Customer: Yes, November 6th and then re, it ends on the twelfth but anyway we'll talk about it here in just a minute. I guess, let's go ahead and pay for the boat cruise and then just ask a few questions about staying Indiana at a hotel for like two or three nights. I'm not sure, do you want to do two or three nights?
Agent (Ryan Taylor): Mm-hmm.
Customer: Well, if it's that one hotel we can do three. So, anyway, so let's see. I believe we have a balance of $3,900.
Agent (Ryan Taylor): Yes, that's what I'm seeing here.
Customer: Okay, and I let me see, let me look at six. Oh, okay. I had charged it on my Mastercard and I was wondering if you could still use the same one if you have it on there or do I give it to you again?
Agent (Ryan Taylor): Mm-hmm.
Agent (Ryan Taylor): The Mastercard ending in 6609.
Customer: Yes.
Agent (Ryan Taylor): Yes, I can use that one again for the final payment.
Customer: Okay, if you don't mind using that please then.
Agent (Ryan Taylor): Mm-hmm.
Agent (Ryan Taylor): Okay. Yup, I'll use that and I'll make the final payment and I can send you the updated invoice once that's done. What are the dates that you guys are looking for the additional stay?
Customer: Well, it would be the twelfth. The day that we dis and bark the thirteenth. And we'll go ahead and co kick in the fourteenth leaving on the fifteenth. So that would be 12121314 and then we leave on November 15th.
Agent (Ryan Taylor): Okay.
Agent (Ryan Taylor): Uh-huh so, checking in twelve, checking out fifteen and then did you have a particular hotel in mind or just an area you're wanting to stay in?
Customer: Well, could you take a look now? I think a hotel, cause we're looking at, we're looking at staying right in the vicinity where they have the top attractions. Like the Albertina. Muse. The house of music, the bell deer place pallet, and there's one called the Leo grand and I was just wondering how much that is per night.
Agent (Ryan Taylor): Okay.
Agent (Ryan Taylor): Okay, did you say the Rio grand or Leo?
Customer: Oh, Leo, the Leo grant L. EO emo sounds like Rio grand. Leo, I doubt they would have Rio.
Agent (Ryan Taylor): Leo grand.
Agent (Ryan Taylor): No. Oh, you both, both, you and I are from Texas so I think our mind it goes there.
Customer: Yeah, okay.
Agent (Ryan Taylor): But okay, so I can look up and see we work with third party partners for, for hotel. So I can look up and see, you know, what they have to offer and I could also send over some other options in that in that area if you're interested.
Customer: Okay, and we're looking at like about maybe under $300 a night and I mean, just to give you an idea and, and also breakfast included for a breakfast included. Yes.
Agent (Ryan Taylor): Okay.
Agent (Ryan Taylor): And then mm-hmm yeah, absolutely and mm-hmm breakfast included. Okay, and then preference on a bed configuration.
Customer: It could be a team and I guess or I don't know. Yeah, I guess is good.
Agent (Ryan Taylor): In Europe it's, it can be a little more rare to find that so is if usually, their single beds are actually more like a full-size bed, like smaller than a queen actually. So if that, so, but I can try to find queen or king in, in that. Mm-hmm.
Customer: Oh, okay. This doesn't matter.
Customer: Oh, okay, okay.
Customer: Oh, it, it's not very important but I mean just you know, I think they clean is possibly our cool size. I think what it is they call it there's full signs and then queen. No, it's only queen, right? Huh.
Agent (Ryan Taylor): Mm-hmm.
Agent (Ryan Taylor): Mm-hmm.
Agent (Ryan Taylor): Mm-hmm.
Agent (Ryan Taylor): Yeah, usually they have just as their single bed is usually more of a full-size but not in all cases. So we'll just see what we have to offer. I just wanted to mm-hmm.
Customer: Oh, okay. That's okay. The full-size is fine.
Agent (Ryan Taylor): Okay. Alrighty sounds good. Well, I will get that final payment made before the end of the day today as it is due today and send you an updated invoice and then I'll also send you over some options for that posted stay as well.
Customer: Okay.
Customer: Okay, great. Alright, sounds really good. Mm-hmm.
Agent (Ryan Taylor): Is that it? Is the in brown @gvtc.com is that the preferred email for you? Alrighty, while I have you on the line is there anything else I can assist with our questions about our referral program?
Customer: That's it, that's it. Mm-hmm.
Customer: Mm-hmm let's see about when should we start looking in for the airfare? Is that is that another extension for the airfare?
Agent (Ryan Taylor): Mm-hmm.
Agent (Ryan Taylor): And is that, are you planning on doing that with, with talk?
Customer: I don't know, are we supposed to do it with tauck or do we do it on our own? I think, I thought Taylor may have said okay, so either option we go they still pick us up anyway, right? From the airport.
Agent (Ryan Taylor): You have three options, mm-hmm.
Agent (Ryan Taylor): Yes, talks very good about their transfers, about the transfers that they provide. I mean I wouldn't say in every single case but yes even if you book your flights independently they do provide those transfer. So, you could either choose to go with to can I can get the cost if they I'm not sure if they're providing a air for this but if they are it could get what that cost would be with them you could work with Taylor and she could book your flights or you could book independently but either way top will be provided those transfers as long as it's reasonable arrival. Mm-hmm.
Customer: Okay.
Customer: Yeah.
Customer: Oh.
Customer: Okay.
Customer: Okay.
Customer: Okay. Okay, well it sounds really good. We can see what towel cast to offer but uh-oh oh, but they're not going to be able to do the round trip it, because we're not leaving until the fifteenth.
Agent (Ryan Taylor): Okay I can see what they're uh-huh yeah, I can see what the cost is for their flights.
Agent (Ryan Taylor): No, they can plan for an extension like that.
Customer: Oh, I see. Okay, well then it sounds good.
Agent (Ryan Taylor): I will say what I'll get the cost for you for sure but I will say with Lita and any vendor that you end up booking within the future when you book their airfare. If you book their basic airfare kind of program, what they do is they just assign you flights at a certain like, ninety days prior, sixty days prior and you really don't get any say and what making any changes. So, if you're particular on him, what you want as far as like, you know, I want to try to do director. I want to at least stops as possible or I wanna make sure I stop. If you want to have decisions and your flight making or your flight, you know, decisions, then I would stray from going with how or any vendor actually. Mm-hmm.
Customer: Okay.
Customer: Okay.
Customer: Mm-hmm.
Customer: Yeah.
Customer: Yeah.
Customer: Yeah.
Customer: I think I would, yeah, yeah, let me go ahead then let's see if we do it on our own first and then if not I'll call Taylor or the she might send me over to the, what is it the guest relations in the airfare department, we might go that route too. Okay, alright, well let's just go ahead and get this done first, I mean we still have some time but I don't want it to go too far although I'm thinking that the chances of going to Europe in November might be quite open because of our Thanksgiving here. You know, that's getting close to our Thanksgiving. So I'm thinking we'll have pretty good options. Okay, alright, well that sounds really good and I really appreciate your time Ryan. On this and just real quickly what.
Agent (Ryan Taylor): Okay.
Agent (Ryan Taylor): Okay.
Agent (Ryan Taylor): We have an air department mm-hmm mm-hmm yeah.
Agent (Ryan Taylor): Okay.
Agent (Ryan Taylor): Yeah.
Agent (Ryan Taylor): Okay. Mm-hmm yeah, mm-hmm yeah.
Agent (Ryan Taylor): Yes, of course. Yes, I was really my pleasure miss.
Customer: Oh, well, good. And real quickly. What part of Texas are you from?
Agent (Ryan Taylor): Oh, I'm from cypress originally near Houston.
Customer: Oh, wow. Okay. They've had a lot of rain a couple of months ago.
Agent (Ryan Taylor): Mm-hmm, yeah, yes, yeah, I don't, I don't live there anymore. My family is still there but but, yeah, I go back and visit often so you can take, you can take the girl out of Texas but you can't take Texas side of the girl.
Customer: There.
Customer: Oh, good. Oh, good.
Customer: That's true, very true. I'm born and raised here so, you know what? I've never lived anywhere else, so, I only travel now.
Agent (Ryan Taylor): Yes, yes it's always good to go back home. No, I know it.
Customer: Yeah, that's true. Well very good Ryan. Well thank you so much. I had a pleasant talk with you, I appreciate it. Okay.
Agent (Ryan Taylor): Of course it was pleasure. Yeah, my, I hope you have a lovely rest of your day. We'll talk soon. Mm-hmm. Bye.
Customer: You too Ryan. Thank you. Alright, bye-bye.