Customer: Alright, what.
Agent (Rose Morrissey): Okay. Okay, let me email you this confirmation right now. Oh.
Customer: Oh, oh, okay now.
Agent (Rose Morrissey): I'll email you the confirmation then we'll go from there.
Customer: Okay, then I'll move to the computer.
Agent (Rose Morrissey): Yeah.
Customer: Okay.
Customer: So did he did you did what did you do?
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): I got everything that you asked for the, yeah, the you got the this is what you got, you got the business class air. I did add the insurance in there but you let me know if you don't want that. And also the price for the PS3. Which is the penthouse junior suite you're on deck 66025. Let's see with the insurance is $36,097 and you also are getting a beverage package and prepay.
Customer: Hook, we'll see.
Customer: Yeah.
Agent (Rose Morrissey): And then publish travel is going to give you $1,000 ship for credit plus, plus $400 total.
Customer: Okay, cause yeah, I had a, I've had a, a, a flyer on that free, free beverage and gratuities which sounded like a better deal to me than they're $1,000.
Agent (Rose Morrissey): Yes, it is.
Customer: Because, since the Grau, the gratuities are $460 per person.
Agent (Rose Morrissey): Yeah.
Customer: At $20 well if it's $20 $20 a, alright so let's see, did you send me a different email after I am, booked booking it, okay I see the reply to call me.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Wait power.
Agent (Rose Morrissey): Yeah, yeah hold on a second.
Agent (Rose Morrissey): Getting $1,000 ship or credit anyways from pals travel.
Customer: Yeah, oh, wow.
Customer: Alright else.
Agent (Rose Morrissey): For credit?
Agent (Rose Morrissey): Full payment is due today though.
Customer: Yeah, well, if we book it that, yes, we can do that, so.
Agent (Rose Morrissey): Okay. I'm just, I'm emailing it to you now.
Customer: Okay.
Customer: Alright, so what, what's your thoughts on it?
Agent (Rose Morrissey): So, so the cruise fare right now is $1.17991 billion and then publish travel is gonna give you $200 off per person on that. So there'll be $11,599 business class air is $5,099.
Customer: Yeah.
Agent (Rose Morrissey): So that's a grand total without the insurance is $16,104.
Customer: Okay.
Customer: 16698 and that, that's without insurance.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): That's without insurance, 16698.
Customer: Okay.
Customer: 16698 okay. Alright, the question is do we, I mean the junior suite would be lovely but the Veran, I mean a veranda that, I mean with the junior yes you get your, you get the laundry and.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Yeah.
Customer: And this is, I, it's the room isn't really any bigger and yes, they have, yeah, they're the same size and it's, I mean it's basically $3,000 more for the junior suite.
Agent (Rose Morrissey): It's the same size, yeah.
Agent (Rose Morrissey): Mm-hmm.
Customer: Is, is that really worth it if we, if we went with just the brand and did our own laundry cause they have the self serve laundry.
Agent (Rose Morrissey): Well, yeah, I mean you're getting beverage package. You're getting the graduate for. Yeah.
Customer: But are oh, oh yeah that's right you only get the beverage package and the other thing if you're in the suite right.
Agent (Rose Morrissey): And the Clau paid for the value on that is better than $1,000 ship work credit from them.
Customer: Yup, yup, that's what I thought.
Agent (Rose Morrissey): So, and you have a thousand, you know, a thousand from publi travel, you can use that for your excursions if the rooms are the same square footage.
Customer: Right.
Agent (Rose Morrissey): I would save some money, go with the veranda because this is a last minute booking and so, of course, you're going to have to, yeah, pay out right away.
Customer: Yeah.
Customer: Right.
Customer: Exactly. Okay. Nothing's come through yet that did you attach it to the, to the same one is that I sent you.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Oh.
Agent (Rose Morrissey): You should have, no, no, it's a separate email. Oh, you, no, no, no, no, it went somewhere else, it went to my one of my coworkers name Leanne, sorry, sorry, sorry, sorry.
Customer: Okay, I don't have anything else, I don't have anything else from you yet.
Customer: Okay, I'm thinking I'm not very adept here at finding it and she's going what?
Agent (Rose Morrissey): Goodness, let me coming in.
Agent (Rose Morrissey): No, she's going browse, what are you doing?
Customer: What are you telling me? I'm go, I need to go, you're sending me.
Agent (Rose Morrissey): Well, she's on a trip, she's on a trip right now.
Customer: Oh.
Agent (Rose Morrissey): Yeah, so we have you. I just emailed it to you. You should get it PS two.
Customer: Okay.
Agent (Rose Morrissey): PS two, PS two.
Agent (Rose Morrissey): Or is that the last one you just took, huh.
Customer: No, no, well.
Customer: The last our last one that we were on was the Danube at Christmas.
Agent (Rose Morrissey): Mm-hmm.
Customer: And we are, and we're going to port to go in September.
Agent (Rose Morrissey): September. Yes.
Customer: Yeah, yeah.
Customer: But we're also, we're also doing a road scholar with our granddaughter, the Canadian Rockies at the end of June.
Agent (Rose Morrissey): Oh, oh.
Customer: So, this is kind of a, alright we're, I don't know, I had just mentioned to Mike, I would like, I would consider, I would like to see Japan and Alaska and this hits both of them sort of I mean, it's not a lot in Japan but, and, and I'm, and I'm getting beyond the traveling, traveling to the far east, it's just so far.
Agent (Rose Morrissey): Mm-hmm.
Customer: Away. Okay, well nothing's come in yet. So.
Agent (Rose Morrissey): What are you sure? Hold on.
Customer: Yeah, I've keep trying to refresh it and.
Agent (Rose Morrissey): It's a separate email plan, yeah.
Customer: And, and it's not finding. Okay, I'm on the computer. Let me get my iPad and see sometimes things come in better through the iPad. But it's a, it's in another room on the charger, so I have to walk around to the other side of the house.
Agent (Rose Morrissey): It's not the one that I, no. Okay, hold on a second let me go over here.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Carpenter @sbcglobal.net.
Customer: Global. Yup! Yup. Alright, so if I open up the iPad.
Agent (Rose Morrissey): I'm gonna send it to you a different way.
Customer: Alright, let's see.
Customer: No, alright. Nope. Okay. I've got an. Oh, invoice. Well, I have a biking invoice but I think they sent us that. Okay, now I've got one from rose.
Agent (Rose Morrissey): Okay.
Customer: 971-9804.
Agent (Rose Morrissey): Uh-huh.
Customer: Okay. Oh, because I walked all the way to the other side of the house now it came in on, alright, added value $400 off. Alright, and let's see, alright, I need to look. Do I need to look at the, where it says guest carpenter, right?
Agent (Rose Morrissey): So.
Agent (Rose Morrissey): Yes, click on now. Yeah.
Customer: So, yeah, okay. So let's see so cruise fair. Alright, so that's basically 18000.
Agent (Rose Morrissey): Let's see.
Customer: Basically $18,197 per person.
Customer: Correct.
Agent (Rose Morrissey): That's with the, with that's with the.
Customer: That's with the insurance.
Agent (Rose Morrissey): $18,098 per person, yes, but they've moved out so that's $36,097. Okay, $36,000 $394 then we're gonna take away $400, so now, it's $35,103 with the insurance.
Customer: Okay.
Customer: Okay, okay.
Customer: Okay.
Customer: Okay, well I'm not seeing, I'm not seeing that number so it's thirty, okay. Okay, 35. Tell me.
Agent (Rose Morrissey): So, you won't see that number on biking. Yeah, not yet. 303-5103.
Customer: Okay. Okay, so then if we, if we pay that to at with, we get the two percent now, or.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): Yeah, 2.2 percent. Yeah, off the so, take two percent.
Customer: It off of the.
Customer: Okay.
Agent (Rose Morrissey): Two percent that looks like nine I mean, 720 but hold on a moment. Let me double-check it on this one right here.
Customer: Or is it too late to get two percent because it's less than thirty days.
Agent (Rose Morrissey): I don't think so, 356 the 600.
Customer: Okay.
Agent (Rose Morrissey): It's $35,666.
Agent (Rose Morrissey): And 12¢, but hold on a moment that's before $666.12.
Agent (Rose Morrissey): Hold on.
Agent (Rose Morrissey): 35666.
Agent (Rose Morrissey): 35266 okay, let me double double-check my math here. One moment. 369.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Huh, 35076.12.
Agent (Rose Morrissey): With the $400 off the booking.
Customer: Okay, so that, that's what comes out of our checking account.
Agent (Rose Morrissey): Yes today.
Customer: Alright.
Customer: Alright.
Customer: And any thoughts on this cruise of the itinerary?
Agent (Rose Morrissey): Let me look at this itinerary.
Customer: There's a lot, lot of C. days but.
Agent (Rose Morrissey): Okay, so business class. You're okay with the C. days. Okay, so you're gonna fly, you're gonna fly into Tokio that is actually not a bad business class fare to Tokio. Yeah, 6025. Tokio. Yeah, you're at C. Oh, you're going to support nice, you like it, you like support and then you're at two days at C. 34 consecutively for five days secretive because you're going well six yeah, and then you're in a.
Customer: I'm okay, I'm okay with the days.
Customer: I, I'm okay.
Customer: Right.
Customer: Okay.
Customer: Okay.
Customer: Yeah.
Customer: Yeah, yeah.
Agent (Rose Morrissey): In Alaska, so you're only hitting the northern part of Japan.
Customer: Right.
Customer: Right.
Agent (Rose Morrissey): Did you want to do additional night in Japan? Like the package the two nights if they have it available.
Customer: Well, it's on their website it says it's sold out the 22 Tokio. But Mike's comment was that if we, if we did, if we could, if we did the pre in Tokio which it says it's sold out then he was, he would take-off the penthouse suite which I'm like don't know that I want to do that.
Agent (Rose Morrissey): It's sold out. Let, let me, yeah.
Agent (Rose Morrissey): Okay.
Customer: And it's just a taste of Japan.
Agent (Rose Morrissey): And you're going to the northern part the portal I like the photo but I you know, you're there let me see if a Tokio is extension is available because you're there. You might as well go see Tokio.
Customer: Let's.
Customer: Yeah.
Agent (Rose Morrissey): If it's available?
Agent (Rose Morrissey): I don't.
Customer: I don't think it, well, it, I mean, it's, it says we're, it says we have one day in Tokio we get on the ship on the sixth then we have set that one day in Tokio.
Agent (Rose Morrissey): Oh, okay. Well let me see and bar Tokio on the sixth and you need the next day.
Customer: It says to.
Customer: I mean we get it, we get on in bar in Tokio on the sixth and leaves at 6:00 on the seventh.
Agent (Rose Morrissey): Yeah, on the seventh.
Agent (Rose Morrissey): Yeah, are you okay with all those C. days?
Customer: You know, I am, I am, yeah, it's, yeah, I talked to Mike's brother. He's like, nope, that wouldn't be for me. I can't, I don't want all those days but you know it's time it's a relaxing preferably, I would like to have done Alaska first and then go to Tokio but yeah, but that's not an option. So.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Oh, it's flip it. Flip it, right. Yeah, no, mm-hmm I, yeah, hold on a second. Let me check something real quickly. One moment, one moment.
Agent (Rose Morrissey): Okay, Leanne. No, I was just double checking on the extension in to.
Customer: Yup.
Customer: Okay, yeah, it's sold out.
Agent (Rose Morrissey): If you'd like the days that see that's you know this will be nice.
Customer: Yeah, well I've never done this many C. days but.
Agent (Rose Morrissey): The last thing.
Agent (Rose Morrissey): Yeah, but you are going to go through lots of, you know, these type of C. days. If you're gonna start in Japan and you end up in Vancouver or start in Los Angeles you know, go to Alaska, in Alaska. Over, yes, you're gonna across over the Pacific, of course, you're going to have C. days just like when you do, just like, when you do transit, Atlantic.
Customer: It.
Customer: Right.
Customer: Right.
Customer: Exactly. So, alright.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): And make sure you get all your excursion and support.
Customer: Okay, what like, what is there in support, okay, now it says, it says something here. Okay, we've got one day it says just Sapporo Japan and the next one says support Ota Japan.
Agent (Rose Morrissey): You show you. Well see if you've got an, yeah.
Agent (Rose Morrissey): Yeah.
Customer: What, I don't know what that means.
Agent (Rose Morrissey): It says over here. So if you move down itinerary alteration this sailing will operate within alternate itinerary. From what published on the website. So, May 10th you're gonna be in support.
Customer: Right.
Agent (Rose Morrissey): Replaces support a Toal, so, yeah.
Customer: That's.
Customer: I don't know what the old par means. How is that different than?
Agent (Rose Morrissey): Okay.
Customer: Poo.
Agent (Rose Morrissey): Hold on, let me, let me, let me check something.
Agent (Rose Morrissey): Okay says.
Agent (Rose Morrissey): How do it is this Ota is a port city in northern Japan. It sits on the west coast of Huo Japan.
Agent (Rose Morrissey): Okay. Kito, okay. Nearest major city is SABOR. So support is like, it, support is about twenty miles from hoit, where the port is at? So, it, you're in, support, support is a big, is the major city and then.
Customer: It's.
Customer: Okay.
Customer: Right.
Agent (Rose Morrissey): Distance from cruise port, the cruise port, yeah, it out to that's an hoo is the, is the name of the port that you're gonna come in but this is a nice yeah, very nice.
Customer: Okay.
Agent (Rose Morrissey): Yeah. The major city is the four. Oh, and then hoi is the is the island.
Agent (Rose Morrissey): The main I'm on, it's about 3040 minutes northwest of support by train.
Agent (Rose Morrissey): Denson north, yeah, this up north northern Japan.
Customer: Okay.
Customer: And we'll figure out something.
Agent (Rose Morrissey): This is, this is, this is not like Tokio support it's more country side.
Customer: Yeah.
Customer: Right.
Agent (Rose Morrissey): Yeah, and you and you'll I, I think you'll like it. I think I like countries, Japan.
Customer: Yeah, yup.
Agent (Rose Morrissey): Are you on, are you on your computer?
Customer: Yeah.
Agent (Rose Morrissey): Okay, go, go on your computer and pull up.
Agent (Rose Morrissey): Ota O-T-A-R-U Japan. And, and, and look at some pictures on here. It's really, it's countryside, it's beautiful I like it.
Customer: Okay, and go to images maybe, let's see.
Agent (Rose Morrissey): Yes.
Customer: Uh-huh.
Customer: Hello. I think it you know it, it's it so I, I'm thinking then maybe we're not going to get into Saar support that.
Agent (Rose Morrissey): But it looks like you're, so you're coming into support on the ninth looking at the itinerary.
Customer: Right.
Agent (Rose Morrissey): And you don't leave until the tenth.
Customer: Right.
Agent (Rose Morrissey): So we're there a day and you leave on the tenth like at 6:00 PM.
Customer: Right.
Agent (Rose Morrissey): You're there 24 hours. Looks like mm-hmm so you can go into the town, the city support, but you come into a total which is the port city and it's in hoki Japan.
Customer: Yeah.
Customer: Okay. So, so we, so the next, so that we get it there at night and, and then so the next day is they may have excursions into the main city or you could stay out in the, in the port city.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yes, yes. Or, yeah, or you could do it's about thirty to forty minutes northwest of support by train.
Customer: Could you?
Customer: So, but you can't. Yeah, but you're not gonna get out of train after you, if you just land there at 6:00 and to go in into the yeah.
Agent (Rose Morrissey): Roger. That at night. Yeah, maybe early, the next, early morning the next day.
Customer: Yeah.
Customer: Is a possibility, so.
Agent (Rose Morrissey): Just make sure you get back by 5:00 in the afternoon or four.
Customer: Yeah. Okay. Alright, well, we'll figure that out.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Alright. But do you normally do a lot of excursions with biking, when you take biking or you just do your own thing?
Customer: Well when on the ocean we tend to do independent ones because Vikings are so ridiculously. Hi, so, so when we, cause we've only done, we've only done one other ocean and that was the northern lights and we did a lot of you know, we did, all of our excursions were outside of Viking, so.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Then you do your own.
Agent (Rose Morrissey): Expirations.
Agent (Rose Morrissey): Okay, okay.
Customer: So we, it's easy.
Agent (Rose Morrissey): Yes, he see what tours by tours by locals.
Customer: Right.
Customer: So, yeah, we'll check those first but.
Agent (Rose Morrissey): Yeah, I think you, yeah, take all of that, the thing is if you look at this biking.
Customer: And and see what.
Agent (Rose Morrissey): Today's the what? The eighth full payment is due. But look at, look at the top left hand corner is due a 7:00 this morning. That's 7:00 California time. No AM.
Customer: Yeah.
Customer: Right.
Customer: Oh, tonight. Oh, oh, AM okay, so, let's see. That's in twenty minutes, right? Or, or we passed it.
Agent (Rose Morrissey): Yeah, but.
Agent (Rose Morrissey): Yeah, yeah.
Agent (Rose Morrissey): And, well, we pass it but we can always she's on the other line she's holding for me.
Customer: Okay, okay.
Agent (Rose Morrissey): But look at some of you know, you need to look at some of those excursions and see if there's anything there that.
Customer: Right.
Customer: When you only get to look at the excursions when you have a booking number that can, that's your for sure on.
Agent (Rose Morrissey): I.
Agent (Rose Morrissey): That's mm-hmm.
Customer: Alright, well should I say book it then?
Agent (Rose Morrissey): What, yeah.
Agent (Rose Morrissey): What is Michael say, what is Mike say?
Customer: I say, say.
Customer: Well, he's gone to play pickleball and he's got his phone with him. He says I'm waiting for you. I will wait for you to tell me we've booked it, so.
Agent (Rose Morrissey): So, it looks like tours by locals have optional tours and support Ota area by car then explore a beauty of support with your local guide support highlights private tour of history, culture and scenery. So, there's, there's a, there's some also three hour food tour with locals.
Customer: Okay.
Customer: Oh, we like food tours.
Agent (Rose Morrissey): Yeah, I did too support highlights private tour explore the best of capital.
Customer: Yeah.
Customer: The only problem is that their food to are probably involved a lot of fish things. And Mike does not do fish. No, I liked this, Mike does not so.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): You don't, you don't need fish. Oh, okay. Yeah. Well, maybe, they have a substitute for people who don't need fish.
Customer: Yeah, well we'll check, I'll check it out, so.
Agent (Rose Morrissey): Mm-hmm, yeah.
Agent (Rose Morrissey): There's some nice tours here for four.
Customer: Alright, okay, so I need to look at tours by local in Ota.
Agent (Rose Morrissey): Yeah.
Customer: Okay. Alright.
Agent (Rose Morrissey): Fish market, half day in Sapporo with our local go see the fish market. Watch them.
Customer: Yeah, yeah, well, that would be not, that would be me not Mike.
Customer: He doesn't like the smell of it. Just absolutely sends them over the edge and he's not worth living with.
Agent (Rose Morrissey): Oh, oh, my gosh you and I should go on this trip.
Agent (Rose Morrissey): The solo traveler tour, explore with the local friend. Oh, support eight hour tour by Lo by public transportation. That's another nice one you live like the local so.
Customer: Yup.
Agent (Rose Morrissey): Okay. Alright, do you, do you want to move forward or do you wanna just wait till you talk to Mike?
Customer: Nope, I'm not talking to Mike. No, I'm telling him it's done.
Agent (Rose Morrissey): Oh, oh, okay. Okay.
Customer: We're gonna, we're going to work. Okay, this is let's see, we went to ei out of whim, we're going to who're going this way on a less than thirty day outlying so 27 in, in 27. It's our fiftieth anniversary. So we're celebrating every year before it.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Oh, that's nice. I like that. Yeah.
Customer: So anyway we'll see what your Fi fifty might be a, a African safari.
Agent (Rose Morrissey): Nice and if you're gonna do a good do it with talk T-A-U-C-K yeah, very good. I suggest to get the insurance.
Customer: So.
Customer: Yeah, yeah. Okay. Well, alright.
Customer: Yes. Yes. We'll get. Yes, yes, that we have the, we have the insurance and and we will, yes.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Okay, we're gonna do the insurance liking then the 1299.
Customer: Yeah.
Agent (Rose Morrissey): Okay, that's included in that price I gave you $35,076.
Customer: Yup.
Customer: It's all, all, all, all in there.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Right.
Customer: Okay, so then they can start figuring out our airfare our airlines.
Agent (Rose Morrissey): Mm-hmm, well, yeah, once we do this, we have to call Viking year right away.
Customer: Yeah.
Agent (Rose Morrissey): To get that air squared away in the air, you're gonna be flying out of Richmond, Virginia.
Customer: Yup.
Customer: Yup, yup.
Agent (Rose Morrissey): So, most likely they'll do Richmond to Atlanta out, I'll go out or Dallas.
Customer: Chicago. Oh, really.
Customer: Chicago.
Agent (Rose Morrissey): I don't know.
Customer: Seems like, they always send this to Chicago.
Agent (Rose Morrissey): Yeah, I'll, I'll see what they have available.
Customer: Yeah.
Agent (Rose Morrissey): Mm-hmm.
Customer: Alright, so you use, use our bank account to number so we get our extra percent.
Agent (Rose Morrissey): Savings off. Yeah. Okay. So the number I have.
Agent (Rose Morrissey): Let me check. Okay, I have the account number. 3010.
Customer: Yes.
Agent (Rose Morrissey): Okay, alright. We're ready to go.
Customer: We're ready pull the trigger.
Agent (Rose Morrissey): Okay, okay, I will do that. Okay, let me reach out. I've got biking, waiting, wait, wait again, just leave for you.
Customer: Yeah.
Agent (Rose Morrissey): Okay. Alright. We got I'm gonna include the insurance and everything should be okay. 350-7612.
Customer: Right.
Agent (Rose Morrissey): Okay.
Customer: Yup.
Agent (Rose Morrissey): Alright, so.
Agent (Rose Morrissey): How's his foot, Michael? Did he had operations on an operation on his knee or something?
Customer: Oh, his knee it was, it was his knee. He got a new knee now he's working on. I don't know he's got back and hip issues but he wants to get the other need done next fall.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): Okay, so you better get your cruising in.
Customer: So, we gotta get, we got it. He's just never sure how much his body will let him do, and therefore I'm working, it's working right now, let's go.
Agent (Rose Morrissey): Mm-hmm, yeah.
Agent (Rose Morrissey): And you know what and he's got six days of relaxation on the shift.
Customer: Exactly, of course that, that'll drive him insane but I'll be fine.
Agent (Rose Morrissey): Yes, yes, is it.
Agent (Rose Morrissey): Okay. Alright, I will move forward then you're added with all of this and I'll give you a call after I'll work on the air right away, as soon as we pay this, I'm gonna work on the air right away and I'll call, I'll call you to go over the air itinerary that they're gonna give me.
Customer: Alright.
Customer: Okay.
Customer: Alright.
Customer: Okay.
Agent (Rose Morrissey): Okay.
Customer: Alright.
Agent (Rose Morrissey): Okay, thank you so much Leanne. That was a fast.
Customer: Alright, that was the quickie.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Thank you. I'll call you back with their department, okay?
Customer: Alright.
Customer: Alright. Alright. Alright, bye.
Agent (Rose Morrissey): Thank you. Talk to you later. Mm-hmm bye-bye.