Agent (Ryan Taylor): Mon, thank you so much for calling travel, this is Ryan with a guest relations department. How can I help you today?
Customer: Hi, is this Ryan you said?
Agent (Ryan Taylor): Yes.
Customer: Hi, my name is Edward Goodman Lo.
Customer: From your company and Lauren is my travel advisor but I got an email one of your standard emails that comes out reminding me that you guys can help book transfers. So they said to call guest relations. So do you just give me a general analysis of I assume they're not the least expensive around but you use dependable company. Do you use one big company or how does it work for you guys? I'm gonna be going from one trip to another trip. Both book by you guys. But yeah, I'm looking at the ones revolving around my trip from Roman, the nineteenth of but on the nineteenth, arrival on twenty first cruise of July. My name is Edward man.
Agent (Ryan Taylor): Yes.
Agent (Ryan Taylor): Reservation number.
Customer: Well, I don't know you list a different reservation number. It's exploring journey set number, set, booking 7027, but you sent me an email saying it was 387-4459 so you tell me what the booking.
Agent (Ryan Taylor): Okay, I'm sorry could you repeat that booking number just one more time?
Customer: Booking. Okay, 387-4459 is what it said in the email. Unless your time, that's totally different trip. I've got so many book.
Agent (Ryan Taylor): Okay.
Agent (Ryan Taylor): Yeah, that looks like an Oceania Vista. So I will find.
Customer: My god, that's not for two years.
Agent (Ryan Taylor): I will find your Floria yeah, so departing July 21st to the twenty eighth for you. And Lynette, okay?
Customer: 7027, yeah.
Customer: Yeah, yeah, yeah, I'm coming off the cruise that you guys book the tow provides everything. So on the, on the first, I'm two doing two cruises back, back. Nice! So how, so we're flying from.
Agent (Ryan Taylor): Yeah.
Customer: Well, first of all who do you guys normally use? You use like a big company like black lane and, and how does it work and do you, is it usually a savings with you guys or that I do better if I call a local company with, then I don't have you guys mind me to talk to me a little bit, Ryan?
Agent (Ryan Taylor): Yeah, we use company's like, black lane modo transfer, all third party companies that are trusted that have high reviews and so, yeah, it will, probably, it's a private transfer, so it might be more expensive than per a, a tax or something like that. But it is a, a guaranteed, you know, pickup and, and drop-off and everything like that, so kinda just depends on what you're more comfortable with there.
Customer: Well.
Customer: Okay, can you check now? We went a private transfer and we have three large suit cases so we usually can't use in Europe us can't use their E. class Mercedes that got hello, van or something.
Agent (Ryan Taylor): Yeah.
Agent (Ryan Taylor): Yes. Okay, yeah, thanks for letting me know. Alright.
Customer: Something. Okay, but anyhow here's the, here's the, here's the three trips and you can tell me if you can help me or you can tell me what the pricing would be, I guess you can give me the pricing, right? And then I can either do it or not, right?
Agent (Ryan Taylor): No, I can't give you the pricing right now. I'm going to have to figure out the pickup and drop-off points and all of the times everything.
Customer: Oh, no, no, no. I didn't ask you to do it now. I mean, you can give me the price before I say yes.
Agent (Ryan Taylor): Yes, absolutely.
Customer: That's what I wanted to know.
Agent (Ryan Taylor): Alright. So we've got the explorer trip.
Customer: Alright. Do you want me to be.
Customer: I'm sorry.
Agent (Ryan Taylor): I'm just confirming the other trips that you wanted to have transferred for we started with the explorer.
Customer: Yeah, that's the only trip I'm asking now but I'll need three transfers. I needed from the I needed from the Ron airport to the Marrit grand Florida hotel where I have my personal reservation.
Agent (Ryan Taylor): Okay.
Customer: On the 19th of July and we're flying on our own ITA airlines flight 319 arriving at 1:45 in the afternoon.
Agent (Ryan Taylor): Okay.
Agent (Ryan Taylor): Okay.
Customer: That's from Paris to room and on the nineteenth and so I need to transfer from the hotel to the, from the airport to the hotel then to get to the ship on, on the twenty first, I wanted 1030 pickup at the Mary grand Floria in round it should it Tove.
Agent (Ryan Taylor): Okay.
Agent (Ryan Taylor): Okay.
Customer: Alright, and then I need a pickup when does my cruise you can tell me? It ends on the twenty eighth a week later in Barcelona. So, I need a pickup, I don't know, stay a pickup at 8:30 or maybe 9830. Ish let's say 830 going to from bars alone at pres port to the Barcelona airport, where you guys have me booked on a flight at you guys did the booking at 12:50 mean.
Agent (Ryan Taylor): Yeah.
Customer: American airlines, New York.
Agent (Ryan Taylor): Okay.
Agent (Ryan Taylor): Great. I can send you.
Customer: So, so yeah, so you can tell me what it would cost. That's fine as long as I'm free to say no.
Agent (Ryan Taylor): Yes, absolutely.
Customer: Okay, and what do you, do you guarantee it with a credit card normally or how do you do it?
Agent (Ryan Taylor): Actually, the third parties are paid upfront.
Agent (Ryan Taylor): But they all have a 24 to 48 hour cancellation policy and, and keep track of your flights and everything like that. So.
Customer: Okay.
Customer: Okay.
Customer: And your people a pre your customers are pretty satisfied with it, I'm a very better and travel with you guys but I guess I never used the tra.
Customer: Train.
Agent (Ryan Taylor): Yeah, yeah everyone really, really enjoys especially from black lane. They're a really dependable company.
Customer: Now are your pricing blackline the same as if I did it online or do you usually have better pricing?
Agent (Ryan Taylor): Honestly, it just depends on the contracts. It's not a, it's not an over.
Customer: Okay.
Agent (Ryan Taylor): Do not understand what I'm saying, like for some places, yes, and some places know it kinda just depends on the contracts.
Customer: Okay, that's a fair thing, Ryan, I appreciate that. Alright, so I can just put my speed up and you'll email me within the next day or so.
Agent (Ryan Taylor): Yeah.
Agent (Ryan Taylor): Yeah, yeah, absolutely. I'll probably have this by mid-day tomorrow to you. It looks like the best email that we have on file is the goodman.Edward. @yahoo.com.
Customer: Yeah. Yeah, yeah, and then if I don't want it I'll just say it didn't work out or maybe if I only want one of them, I'll let you know.
Agent (Ryan Taylor): Okay.
Agent (Ryan Taylor): That sounds great.
Customer: Thanks a lot Ryan nice to meet you. Bye then.
Agent (Ryan Taylor): While I have you on the line. My pleasure. Yes, yeah, thank you so much for calling in you know that we're here for you. Sure bye now you're very familiar with our referral program. So if you need any help in the meantime just give us a call.
Customer: Oh, yeah, yeah, yeah. I know, I know that too. I, I've been, I guess you can see. I've done a lot of stuff.
Agent (Ryan Taylor): Yeah.
Agent (Ryan Taylor): Yes, yes. Well, not my pleasure. Have a lovely day.
Customer: Stuff. Alright thanks a lot.