Agent (Rachael Taylor): Hello, this is Rachel. How can I help you?
Customer: Hi Rachel! I we are customers Victoria hill and she's out of town. So maybe you can help us. I'm looking at a region cruise December 1st from Capetown to dub.
Agent (Rachael Taylor): Mm-hmm.
Agent (Rachael Taylor): Sure.
Agent (Rachael Taylor): Okay, and.
Customer: And I looked at your prices and I think they started at like 12299.
Agent (Rachael Taylor): Okay, and you said is this December 1st for 2024.
Customer: Yes.
Agent (Rachael Taylor): Okay, 2024 for two people, correct? Okay, perfect and you said Kate town to do by. And then and what kind of room are you looking for?
Customer: Correct.
Customer: The lowest well, on on your website it says they start at 12299. So I'm guessing that's a I forget G. or something.
Agent (Rachael Taylor): Yeah, the lead in category. Okay.
Agent (Rachael Taylor): Okay.
Customer: But, I guess my question is.
Customer: I found another site for half the price.
Agent (Rachael Taylor): Oh.
Customer: Now, am I missing something? Yeah, it's like, holy cow.
Agent (Rachael Taylor): Do you mind telling me what site you saw it on?
Customer: I know the vacations to go.
Agent (Rachael Taylor): Okay.
Customer: I know Ablis gives money back but even at, you know, ten percent of 24000.
Customer: Versus Russ for.
Agent (Rachael Taylor): And you?
Agent (Rachael Taylor): You're saying that they're offering the same cruise for 614950 per person.
Customer: Hey.
Customer: There's well, they're starting on which of course they don't have is 6765.
Agent (Rachael Taylor): Five.
Customer: For the category that you have at 12299.
Agent (Rachael Taylor): For category G.
Customer: Uh-huh.
Agent (Rachael Taylor): Okay.
Agent (Rachael Taylor): Yeah, that sounds a little bit hard.
Customer: And that's big difference, it's like, am I missing something completely here you know, that I'm going to be surprised or what, what's.
Agent (Rachael Taylor): Yeah, so basically I, what I have to do is I have to call, I'll call region and I'll get the details and find out what the price is through then and then you know, we give you a discount on top of that but there's no way they can offer you the same cruise for half the price there. There's no way something's a missed there. So, I would just if I would just.
Customer: No, they're gonna go and report that aren't you.
Agent (Rachael Taylor): No, no, no, no, no, of course not. No, I would probably just have like send you over the region one and so you can take a look at the details and then if the vacations to go is showing all the exact same details and they're still coming up with that price, then yeah, there's something I missed there, cause there's no way they can offer that cruise for half the price. It's just literally not possible, so I'm not really sure.
Agent (Rachael Taylor): Like, it's not like, they like, get cabins like they buy cabins and they get them for a cheaper price. That's not how it works, so, and then I would just.
Customer: Right.
Customer: Right on the region side 12299 also but.
Agent (Rachael Taylor): Yeah, yeah, I'm not, I'm not sure what where the difference is there, I mean, I don't know if maybe, maybe they're showing maybe it has like different legs of the trip where they kind of break it up where it's like a longer cruise but they're only showing a portion of the cruise that happens sometimes too how do you know how long this Kate time to do buy one is how many days?
Customer: Nineteen.
Agent (Rachael Taylor): Nineteen days. Okay.
Agent (Rachael Taylor): Yeah, so if it was like half that many days then that would make sense. That's the only thing I can really think of.
Agent (Rachael Taylor): But I guess what I'll do is I'll get you a quote from region and then if you wanna I guess check with vacations to go and say hey, are you really truly offering this exact same cruise with all these details for this price?
Customer: Right.
Agent (Rachael Taylor): You know, cause you know we want you to get the best deal that, that's at the end of the day, we want you to get the best deal you can get which is usually us.
Customer: That's what I thought but like, you know, this is too good to be true. I mean, if it's, I mean, to pass up, I mean really if it's luge.
Agent (Rachael Taylor): Yeah, yeah.
Agent (Rachael Taylor): Yeah.
Agent (Rachael Taylor): Yeah, for sure, for sure. Well, I'll check with region. I'll put together a quote for you, I'll send it over and then we can kinda just go from there and, and com make sure we're comparing apples to apples and you know, if they're really truly offering that, I mean, the only thing I can do is if you sent me their quote, and I have the region quote, I can talk to device president of our company and say, here, here they're the exact same trip. You know, why are they able to offer it to them for that price but also, sometimes it's.
Customer: But.
Customer: Right.
Customer: Right, of course, we're going to get them in trouble and then, there goes my discount.
Agent (Rachael Taylor): No, no you're not going to get anybody in trouble, they're not doing anything wrong, there's just something something's in miss there like some, some piece of something is missing.
Customer: Oh.
Customer: Alright.
Agent (Rachael Taylor): Yeah, so let me put this together for you. I'll send it over and then we can go from there. Does that work? Okay, and then yeah, I just I have Caroline Diana @yahoo.com for your email, is that correct?
Customer: Okay.
Customer: Yeah, Carol, Indiana. Yup.
Agent (Rachael Taylor): Dry, Indiana. Okay, perfect.
Customer: Yup.
Agent (Rachael Taylor): Okay, awesome. Well I'll put that together and I'll send it over. Thanks. Bye-bye.
Customer: Okay, thanks. Okay.